Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honor of the tenth anniversary of the original Be Our Guest, Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service. During the last twenty-five years, thousands of professionals from more than thirty-five countries and more than forty industries have attended business programs at Disney Institute and learned how ... [Read More]
WARNING: Do Not Read This Book If You Hate Money To build a successful business, you need to stop doing random acts of marketing and start following a reliable plan for rapid business growth. Traditionally, creating a marketing plan has been a difficult and time-consuming process, which is why it often doesn’t get done. In The 1-Page Marketing Plan, serial entrepreneur and rebellious marketer Allan Dib reveals a marketing implementation breakthrough that makes creating a marketing plan simple and fast. It’s literally a single page, divided up into nine squares. With it, you’ll be able ... [Read More]
“It’s not the magic that makes it work; it’s the way we work that makes it magic.”The secret for creating “magic” in our careers, our organizations, and our lives is simple: outstanding leadership—the kind that inspires employees, delights customers, and achieves extraordinary business results. No one knows more about this kind of leadership than Lee Cockerell, the man who ran Walt Disney World® Resort operations for over a decade. And in Creating Magic, he shares the leadership principles that not only guided his own journey from a poor farm boy in Oklahoma to the head of opera... [Read More]
You can go after the job you want—and get it! You can take the job you have—and improve it! You can take any situation—and make it work for you! Dale Carnegie’s rock-solid, time-tested advice has carried countless people up the ladder of success in their business and personal lives. One of the most groundbreaking and timeless bestsellers of all time, How to Win Friends & Influence People will teach you: -Six ways to make people like you -Twelve ways to win people to your way of thinking -Nine ways to change people without arousing resentment And much more! Achieve your m... [Read More]
At Last, the Only Book You Need to Discover the Best Kindle Fire & Fire HD Apps - Over 200 FREE APPS and Free Lifetime UpdatesThis is it! The Number 1 Best Seller in Computers and Technology The one and only Amazon e-book you need to find the top apps for the Kindle Fire. Forget wasting hours on research, we've done it for you. Forget confusion, we've tried and tested every app. And forget about getting left behind, with our free lifetime updates we'll keep you up to speed with the best paid and free Kindle Fire apps on the Amazon Appstore. UPDATED May 2015 - Kindle Fire FREE APPS and paid app... [Read More]
Feel overwhelmed by your thoughts? Struggling with anxiety about your daily tasks? Or do you want to stop worrying about life?The truth is...We all experience the occasional negative thought. But if you always feel overwhelmed, then you need to closely examine how these thoughts are negatively impacting your lifestyle.The solution is to practice specific mindfulness techniques that create more "space" in your mind to enjoy inner peace and happiness. With these habits, you'll have the clarity to prioritize what's most important in your life, what no longer serves your goals, and how you want to... [Read More]
The New York Times bestselling author of The 4-Hour Body shows readers how to live more and work less, now with more than 100 pages of new, cutting-edge content.Forget the old concept of retirement and the rest of the deferred-life plan–there is no need to wait and every reason not to, especially in unpredictable economic times. Whether your dream is escaping the rat race, experiencing high-end world travel, or earning a monthly five-figure income with zero management, The 4-Hour Workweek is the blueprint. This step-by-step guide to luxury lifestyle design teaches: • How Tim went from $40... [Read More]
New York Times, USA Today, and Wall Street Journal Bestseller!Girls can rule the world—all they need is confidence. This empowering, entertaining guide from the bestselling authors of The Confidence Code gives girls the essential yet elusive code to becoming bold, brave, and fearless. It’s a paradox familiar to parents everywhere: girls are achieving like never before, yet they’re consumed with doubt on the inside. Girls worry constantly about how they look, what people think, whether to try out for a sports team or school play, why they aren’t getting “perfect” grades, and how m... [Read More]
In her new cookbook, Cook Like a Pro, Ina Garten shares a brand-new collection of recipes, tips, and techniques, so readers can cook with confidence no matter how much experience they have in the kitchen. As America's most trusted and beloved cookbook author, Ina Garten--the Barefoot Contessa--has taught millions of people how to cook. A home cook at heart, Ina knows that cooking and entertaining can be difficult, so to make her recipes simple and streamlined, she tests and retests each recipe until it's as straightforward and delicious as possible. Although Ina is completely self-taught and d... [Read More]
The international bestsellernow with a new preface by author John Kotter.Millions worldwide have read and embraced John Kotter’s ideas on change management and leadership.From the ill-fated dot-com bubble to unprecedented M&A activity to scandal, greed, and ultimately, recessionwe’ve learned that widespread and difficult change is no longer the exception. It’s the rule. Now with a new preface, this refreshed edition of the global bestseller Leading Change is more relevant than ever.John Kotter’s now-legendary eight-step process for managing change with positive results has become t... [Read More]
Are you looking for an online business that you can help you kick your day job? Do you feel like no matter how hard you tried before, you never seem to make consistent money online? If so, that will change today!Discover The Hidden Secret The Gurus Have Been Using To Earn Massive Commissions Straight Into Their Bank Account Every Month On Autopilot! Learn How You Can Master Their Secrets Even If You're A Complete Newbie!I'm sure you have big visions and dreams, things you want to achieve in our life. But when you look at the reality, you're stuck in a rut, working in a cubicle for hours and... [Read More]
Drawing upon Howard Lashner’s more than two decades of success in the financial services industry, 10 Common Mistakes Financial Advisors Make & Simple Ideas to Avoid Them demonstrates that what many advisors consider standard operating procedures are really missed opportunities to build better, longer-lasting client relationships. Using real-world client experiences, as well as his own, Lashner focuses on eliminating mistakes that keep financial advisors from delivering the highest-level client experience possible, and from expanding their business and client roster. The result is his philos... [Read More]
Millions of people have, at some point in their lives, waited tables. Some only did it in college, or got out by sheer determination, good luck . . . or suicide. Others took it on as permanent employment. And many remain haunted by nightmare scenarios where they are the sole server in a restaurant packed with complaining patrons. For all those disenchanted current and former food service employees, Darron Cardosa has your back. His career began at a Texas steakhouse in 1984, and since 2008 he’s vented his frustrations in the popular blog The Bitchy Waiter. A snarky mix of David Sedaris, Anth... [Read More]
In CUSTOMER SERVICE EXCELLENCE FOR POLICE, DR. Amanda Coleman-Mason provides community policing agents and anyone else who is in the business of servicing others with easily understood tips on being efficient and diligent while interacting
Information is power - you know that. But, how do you research the best Customer Service strategies, without spending too much of your time (and money) on it? The average person earns $ 1100 per
Facing Foreclosure? Don't do anything before reading this book. Having to go through a foreclosure or a bankruptcy is no fun. Either one will destroy your credit and your self-esteem. However, there is an alternative
Attention Real Estate Investors: Do not invest before reading this book. Buying an investment property can not only provide you with monthly income, it can also serve as a retirement vehicle. But, you need to
Learn the difference between hearing and listeningListen and truly understand the people around youAre you truly listening and understanding the people around you?Most people listen but they never understand or interpret what they hear based
The Comprehensive Guide to Customer Service For The 21st Century Even the most successful companies need their customers happy and keep coming back for more. Whether you’re just starting your business and want to lock up
Chicken Coops 10 Best Chicken Coop Plans and Tips to Feeding and Raising Your Chickens Strap on your overalls, work on your South American drawl and stick some straw between your teeth because you're going
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