• Raving Fans: A Revolutionary Approach To Customer Service

    "Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans." This, in a nutshell, is the advice given to a new Area Manager on his first day--in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results. Written in the parable style of The One Minute Manager, Raving Fans uses a brilliantly simple ... [Read More]

    • ASIN: 0688123163
    • ASIN: 0688123163
    • ISBN: 0688123163
    • Brand: William Morrow Company
    • Manufacturer: William Morrow

  • Building a StoryBrand: Clarify Your Message So Customers Will Listen

    New York Times best-selling author Donald Miller uses the seven universal elements of powerful stories to teach listeners how to dramatically improve how they connect with customers and grow their businesses.Donald Miller's StoryBrand process is a proven solution to the struggle business leaders face when talking about their businesses. This revolutionary method for connecting with customers provides listeners with the ultimate competitive advantage, revealing the secret for helping their customers understand the compelling benefits of using their products, ideas, or services. Building a Story... [Read More]

    • ASIN: 0718033329
    • ASIN: 0718033329
    • ISBN: 0718033329
    • Brand: HarperCollins Christian Pub.
    • Manufacturer: HarperCollins Leadership

  • Fanatical Prospecting: The Ultimate Guide to Opening Sales Conversations and Filling the Pipeline by Leveraging Social Selling, Telephone, Email, Text, and Cold Calling

    Ditch the failed sales tactics, fill your pipeline, and crush your numberFanatical Prospecting gives salespeople, sales leaders, entrepreneurs, and executives a practical, eye-opening guide that clearly explains the why and how behind the most important activity in sales and business development—prospecting.The brutal fact is the number one reason for failure in sales is an empty pipe and the root cause of an empty pipeline is the failure to consistently prospect. By ignoring the muscle of prospecting, many otherwise competent salespeople and sales organizations consistently underperform. St... [Read More]

    • ASIN: 1119144752
    • ASIN: 1119144752
    • ISBN: 1119144752
    • Brand: Wiley
    • Manufacturer: Wiley

  • Start with Why: How Great Leaders Inspire Everyone to Take Action

    The inspiring, life-changing bestseller by the author of LEADERS EAT LAST and TOGETHER IS BETTER. In 2009, Simon Sinek started a movement to help people become more inspired at work, and in turn inspire their colleagues and customers. Since then, millions have been touched by the power of his ideas, including more than 28 million who’ve watched his TED Talk based on START WITH WHY -- the third most popular TED video of all time.   Sinek starts with a fundamental question: Why are some people and organizations more innovative, more influential, and more profitable than others? Why do some c... [Read More]

    • ASIN: 1591846447
    • ASIN: 1591846447
    • ISBN: 9781591846444
    • Brand: Simon Sinek
    • Manufacturer: Portfolio

  • The Challenger Sale: Taking Control of the Customer Conversation

    What's the secret to sales success? If you're like most business leaders, you'd say it's fundamentally about relationships-and you'd be wrong. The best salespeople don't just build relationships with customers. They challenge them. The need to understand what top-performing reps are doing that their average performing colleagues are not drove Matthew Dixon, Brent Adamson, and their colleagues at Corporate Executive Board to investigate the skills, behaviors, knowledge, and attitudes that matter most for high performance. And what they discovered may be the biggest shock to conventional sales w... [Read More]

    • ASIN: 1591844355
    • ASIN: 1591844355
    • ISBN: 9781591844358
    • Brand: Portfolio Hardcover
    • Manufacturer: Portfolio

  • Radical Candor: Be a Kick-Ass Boss Without Losing Your Humanity

    Now a New York Times and Wall Street Journal bestseller"I raced through Radical Candor--It’s thrilling to learn a framework that shows how to be both a better boss and a better colleague. Radical Candor is packed with illuminating truths, insightful advice, and practical suggestions, all illustrated with engaging (and often funny) stories from Kim Scott’s own experiences at places like Apple, Google, and various start-ups. Indispensable." ―Gretchen Rubin author of New York Times bestseller The Happiness Project"Reading Radical Candor will help you build, lead, and inspire teams to do the... [Read More]

    • ASIN: 1250103509
    • ASIN: 1250103509
    • ISBN: 1250103509
    • Brand: St Martin s Press
    • Manufacturer: St. Martin's Press

  • Switch: How to Change Things When Change Is Hard


    • ASIN: 0385528752
    • ASIN: 0385528752
    • ISBN: 0385528752
    • Brand: Broadway Business
    • Manufacturer: Crown Business

  • The 4-Hour Workweek: Escape 9-5, Live Anywhere, and Join the New Rich

    The New York Times bestselling author of The 4-Hour Body shows readers how to live more and work less, now with more than 100 pages of new, cutting-edge content.Forget the old concept of retirement and the rest of the deferred-life plan–there is no need to wait and every reason not to, especially in unpredictable economic times. Whether your dream is escaping the rat race, experiencing high-end world travel, or earning a monthly five-figure income with zero management, The 4-Hour Workweek is the blueprint. This step-by-step guide to luxury lifestyle design teaches: • How Tim went from $40... [Read More]

    • ASIN: 0307465357
    • ASIN: 0307465357
    • ISBN: 9780307465351
    • Brand: Crown Publishing Group NY
    • Manufacturer: Harmony

  • Emotional Intelligence 2.0

    In today's fast-paced world of competitive workplaces and turbulent economic conditions, each of us is searching for effective tools that can help us to manage, adapt, and strike out ahead of the pack. By now, emotional intelligence (EQ) needs little introduction—it’s no secret that EQ is critical to your success. But knowing what EQ is and knowing how to use it to improve your life are two very different things.Emotional Intelligence 2.0 delivers a step-by-step program for increasing your EQ via four, core EQ skills that enable you to achieve your fullest potential:1) Self-Awareness2) Sel... [Read More]

    • ASIN: 0974320625
    • ASIN: 0974320625
    • ISBN: 0974320625
    • Brand: imusti
    • Manufacturer: TalentSmart

  • The Lean Startup: How Today's Entrepreneurs Use Continuous Innovation to Create Radically Successful Businesses

    Most startups fail. But many of those failures are preventable.  The Lean Startup is a new approach being adopted across the globe, changing the way companies are built and new products are launched. Eric Ries defines a startup as an organization dedicated to creating something new under conditions of extreme uncertainty. This is just as true for one person in a garage or a group of seasoned professionals in a Fortune 500 boardroom. What they have in common is a mission to penetrate that fog of uncertainty to discover a successful path to a sustainable business. The Lean Startup approach fos... [Read More]

    • ASIN: 0307887898
    • ASIN: 0307887898
    • ISBN: 9780307887894
    • Brand: Crown Business
    • Manufacturer: Currency

  • Easy Spanish Step-By-Step

    A proven grammar-based approach that gets you communicating in Spanish with confidence, right away Easy Spanish Step by Step proves that a solid grounding in grammar basics is the key to mastering a second language. Grammatical rules and concepts are clearly explained in order of importance, and more than 300 verbs and key terms are introduced on the basis of frequency. Numerous exercises and engaging readings help learners quickly build their Spanish speaking and comprehension prowess.

    • ASIN: 0071463380
    • UPC: 201571463380
    • ASIN: 0071463380
    • ISBN: 0071463380
    • Brand: McGraw-Hill
    • Manufacturer: McGraw-Hill Education

  • Mind Over Mood, Second Edition: Change How You Feel by Changing the Way You Think

    Discover simple yet powerful steps you can take to overcome emotional distress--and feel happier, calmer, and more confident. This life-changing book has already helped more than 1,100,000 readers use cognitive-behavioral therapy--one of today's most effective forms of psychotherapy--to conquer depression, anxiety, panic attacks, anger, guilt, shame, low self-esteem, eating disorders, substance abuse, and relationship problems. Revised and expanded to reflect significant scientific developments of the past 20 years, the second edition contains numerous new features: expanded content on anxiety... [Read More]

    • ASIN: 1462520421
    • ASIN: 1462520421
    • ISBN: 1462520421
    • Brand: Taylor Francis
    • Manufacturer: The Guilford Press

  • This Is Marketing: You Can't Be Seen Until You Learn to See

    #1 Wall Street Journal BestsellerInstant New York Times BestsellerA game-changing approach to marketing, sales, and advertising. Seth Godin has taught and inspired millions of entrepreneurs, marketers, leaders, and fans from all walks of life, via his blog, online courses, lectures, and bestselling books. He is the inventor of countless ideas that have made their way into mainstream business language, from Permission Marketing to Purple Cow to Tribes to The Dip. Now, for the first time, Godin offers the core of his marketing wisdom in one compact, accessible, timeless package. This is Market... [Read More]

    • ASIN: 0525540830
    • ASIN: 0525540830
    • ISBN: 0525540830
    • Manufacturer: Portfolio

  • The Success Principles(TM) - 10th Anniversary Edition: How to Get from Where You Are to Where You Want to Be

    In celebration of its 10th anniversary, a revised and updated edition of Jack Canfield’s classic bestseller with a brand new foreword and an afterword for succeeding in the digital age.Since its publication a decade ago, Jack Canfield’s practical and inspiring guide has helped thousands of people transform themselves for success. Now, he has revised and updated his essential guidebook to reflect our changing times.In The Success Principles, the cocreator of the phenomenal bestselling Chicken Soup for the Soul series, helps you get from where you are to where you want to be, teaching you ho... [Read More]

    • ASIN: 0062364286
    • ASIN: 0062364286
    • ISBN: 0062364286
    • Brand: Canfield Jack
    • Manufacturer: William Morrow Paperbacks

  • The Innovator's Dilemma: When New Technologies Cause Great Firms to Fail (Management of Innovation and Change)


    • ASIN: 1633691780
    • ASIN: 1633691780
    • ISBN: 1633691780
    • Brand: Harvard Business School Publis
    • Manufacturer: Harvard Business Review Press

  • Raving Fans : A Revolutionary Approach to Customer Service

    Shows listeners how to define a vision, learn what a customer really wants, institute effective systems, and turn customers into raving, and spending,

    • UPC: 2377828
    • Rating: 2.5

  • The Best Service is No Service - eBook

    In this groundbreaking book, Bill Price and David Jaffe offer a new, game-changing approach, showing how managers are taking the wrong path and are using the wrong metrics to measure customer service. Customer service, they

    • UPC: 771478189
    • Rating: 5.0

  • The Robert Donato Approach to Enhancing Customer Service and Cultivating Relationships - eBook

    This course provides a comprehensive understanding of the Art of enhanced customer service and relationship building; what it affects, and the benefits of becoming a master relationship manager. Robert cites a number of studies that

    • UPC: 447852890

  • The Best Customer Service Quotes Ever Said

    The Best Customer Service Quotes Ever Said uses the powerful and motivational words from world-renowned experts to inspire greatness and revolutionize how you interact with customers. This book is the perfect guide to taking customer

    • UPC: 637424872

  • Raving Fans : A Revolutionary Approach to Customer Service

    Books : Raving Fans : A Revolutionary Approach to Customer Service

    • UPC: 442157720
    • Rating: 2.5

  • Customer Service Superstars : Six Attitudes That Bring Out Our Best

    Customer service expert Cary Cavitt looks at what he considers to be the six most important attitudes that will influence every aspect of our lives. By understanding and improving on these highly regarded traits, our

    • UPC: 22874026

  • Disruptive Selling : A New Strategic Approach to Sales, Marketing and Customer Service

    Transform your company by adopting disruptive selling strategies and empowering customers, through unique digital innovation relevant to both B2B and B2C

    • UPC: 801211925

  • A Fresh Approach 2 Excellent Customer Service : You're the Doctor. . . So Fix the Problem!

    A Fresh Approach 2 Excellent Customer Service: You're the Doctor. . . So Fix the

    • UPC: 287119231

  • The Best Service Is No Service : How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs

    Price and Jaffe assert that customer service is only needed when a company does something wrong, and that eliminating the need for service is the best way to satisfy

    • UPC: 7982447
    • Rating: 5.0

  • The People Approach to Customer Service

    Henry offers a plan for training everyone in an organization to exceed the expectations of internal and external

    • UPC: 849245722

  • Serve Me Better... Please!: An Approach to Great Customer Service by Francesco M

    • UPC: 150706644631
    • Category: Other Books
    • Price: 18 USD

  • How to give great customer service: The L.A.S.T. method

    I Was Seduced By Exceptional Customer Service | John Boccuzzi, Jr. | TEDxBryantU

    What is customer service ? The 7 Essentials To Excellent Customer Service