Hilarious pun for clever IT professionals - especially, network engineers, software developers, coders, programmers, and system administrators. Next time someone tells you that that their critical services are in the cloud, point to this design. Inside joke for sarcastic sys admins: there is no cloud... it's just someone else's computer hardware. When your friends tell you that their pictures are stored in the cloud, point to this design and remind them that it's all on someone else's hard drive.
The first edition of this book and its accompanying eLearning course is regarded as a classic in its field. Now, in an expanded and updated version of The Art of Service's book, the authors once
If you read through this book and still don't believe there is a critical need for IT Service Management then good luck seeing if you can survive in IT for the next 5 years. Agile,
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