The Fourth Edition of A GUIDE TO CUSTOMER SERVICE SKILLS FOR THE SERVICE DESK PROFESSIONAL explores the changing role of the service desk professional. Each chapter expands upon a particular skill required to provide effective customer support and provides proven techniques for implementing the concepts. Research, references, and resources have been updated in each chapter, and ITIL vocabulary and concepts are reflected throughout the text. New information is also incorporated, such as a discussion of general trends currently affecting the information technology industry and technology trends ... [Read More]
MKJ USB headset is a comforable headset for the regular use on laptop or computers. This headset features acoustic shock protection to protect user's hearing, and noise cancelling microphone to filter out unwanted background noise, delivering clear voice. Save you from back pain and fatigueHolding a phone handset up to one ear leads to poor posture, which over time causes many people to suffer from neck and back discomfort. Hands-free talking and improve work productivityA professional phone headset with microphone allows you to use both hands on your computer or take notes while talking. Wear... [Read More]
Pass the First Time.The CompTIA Security+ Get Certified Get Ahead SY0-501 Study Guide is an update to the top-selling SY0-201, SY0-301, and SY0-401 study guides, which have helped thousands of readers pass the exam the first time they took it. It covers all of the SY0-501 objectives and includes the same elements readers raved about in the previous two versions. Each of the eleven chapters presents topics in an easy to understand manner and includes real-world examples of security principles in action. The author uses many of the same analogies and explanations he’s honed in the classroom th... [Read More]
1.7GHz Samsung Exynos 5 Dual-Core 2GB of Onboard DDR3L RAM 16GB eMMC Storage Integrated ARM Graphics 11.6 HD Widescreen LED-Backlit Display 1366 x 768 Native Resolution 3-in-1 Media Card Reader 802.11a/b/g/n Wi-Fi Integrated Webcam, Microphone & Speakers Google Chrome OS
Dear customer, I am honored that you can notice us. - Characteristics of the NeepTune store: High quality, high material products. With 90 days of after-sales protection, you can rest assured that you can enjoy better service quality and purchase NeepTune products. - Product Features: 1. Highly compatible: Compatible with Google Pixel 3/3XL/2/2XL,Samsung Note8/S8/S9 Plus, iPad Pro 2018, HTC U11 U12, LG G6/V20 Etc. 2. Built-in decoder chip: Even if you have to upgrade the system, it can be used normally. 3.The adapter uses 100% copper core to provide lossless digital sound quality. 48 KHz and 2... [Read More]
The Samsung T5 Portable SSD has the latest in Samsung V-NAND flash memory technology. Its portable design, blazing fast transfer speeds of up to 540 MB/s, shock resistance, and secure encryption make it the best portable SSD on the market.
Give employees effective telephone skills and you will see what a powerful business tool the phone can be. Everything from voice inflection to follow-up calls is covered in this course. Understand customers' needs. Ask effective questions. Master proper telephone techniques.
Use Social and Viral Technologies to Supercharge your Customer Service! Using social media, you can deliver amazing customer service–and generate an army of fans who’ll promote you in good times, and rescue you from disaster. Now, legendary online marketing expert Peter Shankman shows you exactly how to do all that–without spending a fortune! Shankman draws on his immense experience as founder of the online growth company HARO and marketing consultant to multiple Fortune 500 clients. He presents straight-to-the-point solutions for building customer loyalty, trust, and credibility on... [Read More]
In today's highly competitive environment, good products and good marketing aren't enough. To succeed, you also need great customer service. Quality service touches our lives in two important ways: the service we give and the service we receive. Customer Service For Dummies, 2nd Edition, brims with hot tips, techniques, and lots of suggestions for giving your customers the kind of service that you yourself would like to receive. This down-to-earth, step-by-step guide fills you in on ways to Take stock of your customer service strengths and weaknesses Commit to continuous improvement Work your... [Read More]
This Customer Service Expert Level Certification Kit builds on the knowledge and understanding of, and looking at, the essential skills and qualities required by Customer Service supervisors and managers. More than six out of ten
This reference is loaded with necessary resources useful to small, mid-size and corporate enterprises. Get expert advice on latest technologies pertaining to development and cost. Inside you will find trade journals and magazines, educational resources
Price and Jaffe assert that customer service is only needed when a company does something wrong, and that eliminating the need for service is the best way to satisfy
Seminar paper from the year 2001 in the subject Computer Science - Commercial Information Technology, grade: A+ (92%), UNITEC New Zealand (School of Information Systems and Computing), course: The Impact of Information Technology on Society,
The Funny Office Gag Gifts: Best Customer Service Rep. Ever. Composition Notebook Lightly Lined Pages Daily Journal Blank Diary Notepad 6x9 Height : 0.23 In Length : 9.00 In Width : 6.00 In Weight :
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