In Customer Mania!, Ken Blanchard, one of America's biggest bestselling authors and inspiring business leaders, writes of the key to customer service—creating a people-oriented, performance-driven, customer-first organization.Customer service is the single most pressing problem for business managers and people in any service or sales operation, especially at the retail level. In fact, many experts believe that you build a business from the customer up. With coauthors Jim Ballard and Fred Finch, Blanchard explains why the customer is the right starting place from which to build a successful b... [Read More]
Your job may be all about sales, but not your customers. Did you know that the average executive spends less than 5 percent of their time engaged in the buying of products and services? Therefore, sales professionals who focus solely on the moment of the sale have made a fatal miscalculation in understanding their customers. If you want to gain the winning edge for your sales performance, it’s time to embrace the entire customer life cycle.Beyond the Sales Process provides readers with a proven methodology for driving success before, during, and after every sale. Featuring instructional case... [Read More]
AirPods premium protective case that is stylish, everyday essential accessory. It is a very beautiful ornament of your airpods! Function&Feature ★Waterproof Silicone sealing cover - Protects your AirPods in rain day. ★Bottom Charging Port - Charge your AirPods without removing the case. ★Detachable Cute Keychain - Lets you attach your case to your belt, bag or purse easily. The Reason of Choose Filoto We Different from other Seller, Filoto is a growing company, we will give customer a perfect shopping experience. We have long-term partnership vendor, We are focused in the Apple Access... [Read More]
Color:BlueThis is a main game headset, which brings you a dynamic sound field, sound clarity, a sensation of sound shock, capable of various games.3.5mm connector, it is suitable for PS4, XBOX ONE, Nintendo Switch, iPad, PC, etc. List of packages: 1 * Gaming Headset 1 * 3.5mm Headphone Splitter Adapter 1 * User Manual Shocking Sound High precision 50mm magnetic neodymium brings you powerful bass and immersive stereo sound. Noise and Folding Microphone Flexible flexible silica gel tube with pole noise canceling microphone, you can bend or freely adapt to the most comfortable angle, the high sen... [Read More]
In this revised edition of her best-seller, noted sales consultant Linda Richardson offers salespeople the tools they need to successfully use customer-focused, dialogue selling. Featuring real-world dialogue samples, helpful dos and don’ts, self-tests, checklists, and other useful tools, this guide offers insight on every aspect of face-to-face selling, from the initial introduction through the needs identification and the negotiation of terms and price to the successful close, with prime emphasis on the six critical skills necessary to the dialogue-driven sales call: presence, rapport buil... [Read More]
Winners in business aren't the ones who do the most things; the winners are the ones who do the most important things Be the Best at What Matters Most is about the one essential strategy for business leaders, entrepreneurs, owners, managers and those who want to be one. Simplify, focus, and win by outperforming all your competition on those things that create real value for the customer. This is about substance, not flash, and the ultimate "wow" factors of high quality performance, consistency and relentless improvement. Thought provoking questions, activities, and action steps are built int... [Read More]
What makes the world's top companies so adept at providing stellar customer service? How do they meet the needs of every customer and still turn healthy profits? And, most important, how can you adapt their practices to fit your business? Thanks to over six years of ongoing research and an investment of $30 million, Arthur Andersen has created its Global Best Practices Database to uncover breakthrough thinking at world-class companies. Now, in Best Practices, Arthur Andersen for the first time shares its understanding of how more than forty best-practices companies focus on their customers, c... [Read More]
What is collagenCollagen is the most abundant protein in the body. It is the building material to renew cells in all areas of the body including: hair, skin, nails, eyes, teeth, cartilage, bones, tendons, internal organs, arteries, blood vessels, and the immune system. Collagen accounts for 80% of all connective tissue and 75% of the skin. Why is it needed Collagen production slows down as we age. At age 30 we start to lose over 1.5% of our natural collagen stores each year. By age 40 the body has already lost approximately 15% of its natural collagen. What are the benefits of a collagen sup... [Read More]
Most startups fail. But many of those failures are preventable. The Lean Startup is a new approach being adopted across the globe, changing the way companies are built and new products are launched. Eric Ries defines a startup as an organization dedicated to creating something new under conditions of extreme uncertainty. This is just as true for one person in a garage or a group of seasoned professionals in a Fortune 500 boardroom. What they have in common is a mission to penetrate that fog of uncertainty to discover a successful path to a sustainable business. The Lean Startup approach fos... [Read More]
Accelerate your company's growth in a disciplined fashion. This book provides leaders of large and small companies a proven comprehensive framework to think systematically about growth options and to yield practical strategies that produce faster growth.Drawing insights from case studies of successful and unsuccessful companies, strategy teacher and venture capitalist Peter Cohan models his systematic approach to brainstorming, evaluating, and implementing growth strategies across five dimensions: Customers, Geography, Products, Capabilities, Culture. He examines each of these five growth dime... [Read More]
A Customer Experience Roadmap to Transform Your Business and Culture Chief Customer Officer 2.0 will give you a proven framework that has launched and advanced the customer experience transformation in businesses in every vertical around the world. And it will take years off your learning curve. Written by Jeanne Bliss, worldwide authority on customer experience, and preeminent thought leader on the role of the Customer Leadership Executive (such as Chief Customer Officer, Vice President of Customer Experience, etc.) this book follows the five-competency model she uses to coach the C-Suite and... [Read More]
Ruthlessly focus on what's convenient for customers, not what's convenient for you Ninety percent of dissatisfied clients will take their business elsewhere and never tell you why. However, ninety-five percent will become loyal customers again if their needs and problems are addressed and remedied. Speaker and salesperson Michael Aun shares these secrets and many more in It's the Customer, Stupid!, a guide to growing any business by gaining new customers, and, more importantly, by keeping the ones you have happy and coming back for more. This fun-to-read book explains common myths about sales ... [Read More]
A bestselling author and a respected business expert present a humorous, insightful tale packed with practical tips for strengthening marketing and selling techniques in every industry. Written in the style of an ancient parable, the
Think Round shows that the key to propelling a business to its full potential and highest heights is not balance sheet engineering, acquisition acumen, organic reinvention, adroit board management or stunning quarterly earnings results. Mastery
Cigarette Companies Kill Best Customers Condom Companies Kill Future Customers: Ruled Composition Notebook to Take Notes at Work. Lined Bullet Point D Height : 0.23 In Length : 9.00 In Width : 6.00 In Weight
Cigarette Companies Kill Best Customers Condom Companies Kill Future Customers: Notizbuch / Tagebuch / Heft Mit Linierten Seiten. Notizheft Mit
Cigarette Companies Kill Best Customers Condom Companies Kill Future Customers: Notizbuch / Tagebuch / Heft mit Punkteraster Seiten. Notizheft mit Dot Height : 0.23 In Length : 9.00 In Width : 6.00 In Weight :
Offers information on a customer focused, iterative approach to software engineering, including how to identify target customers, manage projects around end-to-end experiences, experiment with prototypes, and iterate using a funnel-shaped
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