-
Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue
Your business success is now forever linked to the success of your customers Customer Success is the groundbreaking guide to the exciting new model of customer management. Business relationships are fundamentally changing. In the world B.C. (Before Cloud), companies could focus totally on sales and marketing because customers were often 'stuck' after purchasing. Therefore, all of the 'post-sale' experience was a cost center in most companies. In the world A.B. (After Benioff), with granular per-year, per-month or per-use pricing models, cloud deployments and many competitive options, customers... [Read More]
- ASIN: 1119167965
- ASIN: 1119167965
- ISBN: 1119167965
- Brand: Wiley
- Manufacturer: Wiley
-
Giftology: The Art and Science of Using Gifts to Cut Through the Noise, Increase Referrals, and Strengthen Client Retention
Does it feel like you work in a "red ocean filled with sharks?" Eat or be eaten. Fierce competition. Continual battling over scarce resources. What if there was another path? What if you could create your own blue oasis where profits are higher, marketing is as natural as breathing, and competition is nearly nonexistent? This nirvana can be a reality when you practice the principles of Giftology. In this unusual un-marketing resource you’ll discover… *Why Giftology isn’t an expense…it’s an investment that can pay off with huge dividends. *How to practice Giftology on a tight budget�... [Read More]
- ASIN: 1732095604
- ASIN: 1732095604
- ISBN: 1732095604
- Manufacturer: John Ruhlin
-
The Commonwealth of Self Interest: Business Success Through Customer Engagement
Twenty-first century customers are demanding more than ever - they will communicate with a company in whatever channel they need to at the time they want to. They want their interactions with the company to be seamless, convenient and simple. They want to get whatever it is they want to do with your company done as fast as possible. AND they want more than just good products and services, products, services, the tools they need to control their interactions with your company and consumable experiences. All in all, if you can't compete by engaging them in ways that make them want to come back t... [Read More]
- ASIN: 1733618201
- ASIN: 1733618201
- ISBN: 1733618201
- Manufacturer: 56 Group, LLC
-
Hug Your Haters: How to Embrace Complaints and Keep Your Customers
Haters are not your problem. . . . Ignoring them is. Eighty percent of companies say they deliver outstanding customer service, but only 8 percent of their customers agree. This book will help you close that gap by reconfiguring your customer service to deliver knockout experiences. The near-universal adoption of smartphones and social media has fundamentally altered the science of complaints. Critics (“haters”) can now express their displeasure faster and more publicly than ever. These trends have resulted in an overall increase in complaints and a belief by many businesses that t... [Read More]
- ASIN: 1101980672
- ASIN: 1101980672
- ISBN: 1101980672
- Brand: Portfolio
- Manufacturer: Portfolio
-
Flip the Funnel: How to Use Existing Customers to Gain New Ones
Why customer retention is the new acquisition If there's anything the recession of 2009 taught us, it was the importance of investing in our customers, but when was this any different? So says Joseph Jaffe, bestselling author of Life After the 30-Second Spot and Join the Conversation, and a leading expert and thought leader on new media and social media. In most businesses, it costs roughly five-to-ten times more to acquire a new customer than it does to retain an existing one, and yet companies continue to disproportionately spend their budgets into the "wrong" end of the funnel – the mass ... [Read More]
- ASIN: 0470487852
- ASIN: 0470487852
- ISBN: 0470487852
- Brand: imusti
- Manufacturer: Wiley
-
The Ultimate Retail Manual: Strategies for Retailers to Thrive & Succeed in the Digital World
The retail sector is in the midst of a chrysalis period (major transformation) that is forcing most retailers to recalibrate their intentions with how they execute their business strategies. Many retailers are struggling with adapting to the NEW RETAIL ETHOS which is flummoxing a large segment of retail executives with how to correspond with fluctuating consumer demands in the digital age. Fortunately, this is creating a cacophony of opportunity for retail leaders to establish heuristic methods that will create an axiomatic bridge between legacy retailing of the past to the highly innovati... [Read More]
- ASIN: 1732565414
- ASIN: 1732565414
- ISBN: 1732565414
- Manufacturer: New Retail Ethos Publications
-
Build It: The Rebel Playbook for World-Class Employee Engagement
"Your all-things-necessary guide to employee engagement. Packed with some terrific case studies, Build it will help you transform your workplace."Daniel H. Pink, New York Times bestselling author of DRIVE and WHEN"Every company in the world is trying to disrupt itself before it is disrupted by newcomers. Everyone knows why but most struggle with how. Here is a book bursting with great examples, concrete actions, real success. It'll give you ideas, debates, great arguments and, most of all, hope." Margaret Heffernan, CEO and bestselling author, Willful Blindness"Practical, thoughtful, logical a... [Read More]
- ASIN: 1119390052
- ASIN: 1119390052
- ISBN: 1119390052
- Manufacturer: Wiley
-
The Power of Human Connection
When most people see the term relationship marketing, they tend to focus more on the second word than on the first. They want to know how they can market to get more business. But increasingly, the business world is beginning to realize the keys to building business are creating genuine relationships, appreciating your customers and clients, and networking to give. Since 2004, Kody Bateman s relationship marketing systems have bridged the gap between high-tech and personal touch to bring massive business growth to the people who implement them. The key is to focus on relationship 80 perc... [Read More]
- ASIN: 1936677423
- ASIN: 1936677423
- ISBN: 1936677423
- Manufacturer: Eagle One Publishing
-
The Official ACT Prep Guide, 2018-19 Edition (Book + Bonus Online Content)
The only guide from the ACT organization, the makers of the exam, revised and updated for 2019 with 4 genuine, full-length practice tests and 400 additional questions online. This new edition includes:A NEW never-before-seen, full-length practice test with optional writing test (215 questions)400 online questions that can be filtered and organized into practice setsUpdated writing prompts and directionsReal ACT test forms used in previous yearsThe Official ACT Prep Guide, 2018-2019,is the only guide from the makers of the exam and includes actual ACT test forms (taken from past ACT exams). It ... [Read More]
- ASIN: 1119508061
- ASIN: 1119508061
- ISBN: 9781119508069
- Brand: Wiley
- Manufacturer: Wiley
-
Power Relationships: 26 Irrefutable Laws for Building Extraordinary Relationships
The Relationship Laws that Drive Success There are powerful but invisible laws that determine whether your relationships —with your clients, colleagues, and friends—will thrive or wither. These relationship laws are ever-present. When you align with them, the results are dramatic. Your network will grow rapidly. You’ll be seen by clients as a trusted partner rather than an expense to be managed. And you’ll find the people around you eager to help you succeed. When you ignore the laws, however, your efforts will falter. Relationship building will seem like very hard work. Power Relation... [Read More]
- ASIN: 1118585682
- ASIN: 1118585682
- ISBN: 9781118585689
- Manufacturer: Wiley
-
The Purpose Revolution: How Leaders Create Engagement and Competitive Advantage in an Age of Social Good
More and more, employees, customers, and investors want their work and money to not only provide for their own material needs but to also help create a better world for all. Bestselling author John Izzo teams up with Jeff VanderWeilen to show leaders and companies how to transform their corporate culture so they can succeed in the midst of this Purpose Revolution.Discover the Purpose Advantage!Customers, employees, and investors are no longer satisfied with companies providing good products, good prospects, and good profits--they want them to do some social good, too. These "purpose-driven" co... [Read More]
- ASIN: 1626569665
- ASIN: 1626569665
- ISBN: 1626569665
- Manufacturer: Berrett-Koehler Publishers
-
Small Data: The Tiny Clues That Uncover Huge Trends
Martin Lindstrom, a modern-day Sherlock Holmes, harnesses the power of “small data” in his quest to discover the next big thingHired by the world's leading brands to find out what makes their customers tick, Martin Lindstrom spends 300 nights a year in strangers’ homes, carefully observing every detail in order to uncover their hidden desires, and, ultimately, the clues to a multi-million dollar product. Lindstrom connects the dots in this globetrotting narrative that will enthrall enterprising marketers, as well as anyone with a curiosity about the endless variations of human behavior. ... [Read More]
- ASIN: 1250080681
- ASIN: 1250080681
- ISBN: 1250080681
- Brand: St Martins Pr
- Manufacturer: St. Martin's Press
-
Members for Life
In today's market, nearly every club has state-of-the-art equipment, comprehensive training programs, and qualified staff. Standing out from the competition is no easy task. If you want to set your club apart, you need more than professional expertise; you need superior customer service.Customer service is critical to the success of every club. Skillful marketing can bring in members for their initial purchase, but it's your level of service that will keep them coming back year after year. Members for Life shows you how to develop a customer service standard that will keep your members comi... [Read More]
- ASIN: 0736000038
- ASIN: 0736000038
- ISBN: 0736000038
- Brand: Human Kinetics
- Manufacturer: Human Kinetics
-
The Best 24 Subscription Rental Businesses to Start NOW!: Or.... Add a New Sales Channel to an Existing Retail Store
This book is for entrepreneurs who are thinking about adding a new sales channel to an existing retail business or building a socially responsible and sustainable company, and who are on a mission to not only build a successful business, but to also reduce the landfills of discarded clothing, furniture, toys, vehicles, computers, etc. Successful business owners will also have to learn about ‘Subscriber IDs’, ‘Queue Management’ and the use of algorithms to discern demand usage patterns in customer accessible transaction databases. As an example, Stitch Fix, also known as the ‘Netflix ... [Read More]
- ASIN: 1793996512
- ASIN: 1793996512
- ISBN: 1793996512
- Manufacturer: Independently published
-
Customer Service Care Support Success for Life: Exceptional client services, support & behavior by becoming customer centric & obsessed to improve retention, engagement, experience & lifetime value
"Discover The Fortune That Lies Hidden When You Make Customers Fall In Love With You, Via Excellent Customer Service!"If your organization has been struggling to reach the target sales level, in spite of manufacturing superior quality products, or providing unparalleled service, then the fault may lie in how your treat your customers, that is, customer service. While many companies are busy focusing on their particular product or service, how you treat your customers is equally important, if not more. So now, if you feel that your organization needs to brush up its skills in the field of cust... [Read More]
- ASIN: B078THH6DK
- ASIN: B078THH6DK
-
The Million Dollar Greeting : Today's Best Practices for Profit, Customer Retention, and a Happy Workplace
Veteran hospitality expert Dan Sachs interviews top business leaders to reveal how extraordinary customer service brings high profit, brand loyalty, and a vibrant workplace, and to share how you can implement their techniques in your
- UPC: 882419337
-
Sales: Sales Strategies: The Top 100 Best Ways To Increase Sales - Audiobook
Are you tired of low sales and small paychecks? Do you wish you had more control over your life? Whether you want to (1) discover the world's best closing techniques, (2) make a lot more
- UPC: 190111713
-
Best-Practices Von Kommunikations- Und Servicedienstleistungen : Customer Retention Programs
Best-Practices Von Kommunikations- Und Servicedienstleistungen: Customer Retention
- UPC: 974774904
-
Sales Survival : Your Complete Guide to a Career in Sales, Including Effective Communication, Sales Techniques, Customer Retention, Marketing Strategies, and Becoming the Professional Salesperson.
Sales Survival
- UPC: 331668562
-
Studyguide for Market-Based Management : Strategies for Growing Customer Value and Profitability by Best, Roger, ISBN 9780132336536
Studyguide for Market-Based Management: Strategies for Growing Customer Value and Profitability by Best, Roger, ISBN
- UPC: 17733763
-
Customer Retention Strategies for Promoting the Ioc Xtra Card
Customer Retention Strategies for Promoting the Ioc Xtra
- UPC: 632760964
Strategies for Customer Retention, Customer Loyalty, and Repeat Sales | Brian Tracy
Customer Retention Strategies - 5 Tips To Increase Lifetime Value
5 Customer Retention Strategies That Keep Customers Coming Back
© 10Toply.com - all rights reserved - Sitemap 10Toply.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com