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Be Our Guest: Perfecting the Art of Customer Service (Disney Institute Book, A)
Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honor of the tenth anniversary of the original Be Our Guest, Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service. During the last twenty-five years, thousands of professionals from more than thirty-five countries and more than forty industries have attended business programs at Disney Institute and learned how ... [Read More]
- ASIN: 1423145844
- UPC: 884595518405
- ASIN: 1423145844
- ISBN: 1423145844
- Brand: Disney Editions
- Manufacturer: Disney Editions
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The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs
In this groundbreaking book, Bill Price and David Jaffe offer a new, game-changing approach, showing how managers are taking the wrong path and are using the wrong metrics to measure customer service. Customer service, they assert, is only needed when a company does something wrong—eliminating the need for service is the best way to satisfy customers. To be successful, companies need to treat service as a data point of dysfunction and figure what they need to do to eliminate the demand. The Best Service Is No Service outlines these seven principles to deliver the best service that ultimately... [Read More]
- ASIN: 0470189088
- ASIN: 0470189088
- ISBN: 0470189088
- Brand: Price, Bill/ Jaffe, David
- Manufacturer: Jossey-Bass
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The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
Discover the secrets of world-class leadership! When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company. With ceaseless attention to every luxurious detail, the company has set the bar for creating memorable customer experiences in world-class settings. Now, for the first time, the leadership secrets behind the company's extraordinary success are revealed. The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company. Granted unprecedented access to the company's executives, staff... [Read More]
- ASIN: 0071548335
- UPC: 884420580157
- ASIN: 0071548335
- ISBN: 0071548335
- Brand: McGraw-Hill
- Manufacturer: McGraw-Hill Education
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More Is More: How the Best Companies Go Farther and Work Harder to Create Knock-Your-Socks-Off Customer Experiences
The phrase "less is more" may be true about many things, but it's not true when it comes to customer experience. Companies that want to stay relevant must apply more energy, focus, and resources to creating knock-your-socks-off customer experiences than they ever did before. The companies that embrace a "more is more" philosophy work harder and go further to ensure that their customers have a positive experience. Companies that understand the importance of a relationship―even one individual relationship―are willing to go to any length to ensure that they continue to nurture that relationsh... [Read More]
- ASIN: 1138046787
- ASIN: 1138046787
- ISBN: 1138046787
- Brand: Taylor Francis
- Manufacturer: Routledge
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The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service
Imagine you could develop a customer-focused culture so powerful that your employees always seem to do the right thing. They encourage each other, proactively solve problems, and constantly look for ways to go the extra mile.In short, imagine a workplace culture where employees were absolutely obsessed with customer service.The Service Culture Handbook is a step-by-step guide to help you develop a customer-focused culture in your company, department, or location. Whether you’re just beginning your journey, or have been working on culture for years, this handbook will prepare you to take the ... [Read More]
- ASIN: 0692842004
- ASIN: 0692842004
- ISBN: 0692842004
- Manufacturer: Toister Performance Solutions
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Delight Your Customers: 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary
If you want to know how strong your company’s customer service is, ask your employees to describe what their work entails. Then pay attention to whether they simply list their duties and tasks or if they speak to the true essence of their job--to create delighted customers who will be less price sensitive, have higher repurchase rates, and enthusiastically recommend the company or brand to others. The latter should be every employee’s highest priority, because when it’s not, your customers are merely the recipients of a transaction, not an experience, and transactions do not make for a l... [Read More]
- ASIN: 0814432808
- ASIN: 0814432808
- ISBN: 9780814432808
- Brand: Brand: AMACOM
- Manufacturer: AMACOM
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Value Proposition Design: How to Create Products and Services Customers Want (Strategyzer)
The authors of the international bestseller Business Model Generation explain how to create value propositions customers can’t resist Value Proposition Design helps you tackle the core challenge of every business — creating compelling products and services customers want to buy. This highly practical book, paired with its online companion, will teach you the processes and tools you need to create products that sell.Using the same stunning visual format as the authors’ global bestseller, Business Model Generation, this sequel explains how to use the “Value Proposition Canvas” to desig... [Read More]
- ASIN: 1118968050
- UPC: 884949934110
- ASIN: 1118968050
- ISBN: 1118968050
- Brand: Osterwalder Alexander
- Manufacturer: Wiley
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The Convenience Revolution: How to Deliver a Customer Service Experience that Disrupts the Competition and Creates Fierce Loyalty
Convenience is KingWhen you make it easier for customers to do business with you, they will reward you with their money, their loyalty, and their referrals. There’s a reason they call it a convenience store – because it’s convenient! When you have to pick up a gallon of milk, would you rather stop by a large supermarket or a 7-Eleven? Customers who shop at convenience stores know the selection is smaller and the prices are often higher...yet they still come in droves because of the ease of purchase. What about the minibar in your hotel room? That’s convenient too...but the conven... [Read More]
- ASIN: B07C3K2GWQ
- ASIN: B07C3K2GWQ
- Manufacturer: Sound Wisdom
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Exceptional Customer Service 2 E
When the going's tough, companies that survive will be those that build the greatest loyalty—by exceeding expectations. Yet, too often, companies ignore their customers' needs and wants. Today, industries like airlines, retail businesses, and restaurants are feeling consumer pushback.With new, updated examples from more than fifty companies—from Chik-Fil-A restaurants to the Ritz-Carlton hotel chain to online retailer Zappos.com—this book shows managers how to go from so-so service to amazing service.In today's market, customer service is a key competitive advantage. This book shows you ... [Read More]
- ASIN: 1605500380
- UPC: 045079100381
- ASIN: 1605500380
- ISBN: 1605500380
- Manufacturer: Adams
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The 1-Page Marketing Plan: Get New Customers, Make More Money, And Stand out From The Crowd
WARNING: Do Not Read This Book If You Hate Money To build a successful business, you need to stop doing random acts of marketing and start following a reliable plan for rapid business growth. Traditionally, creating a marketing plan has been a difficult and time-consuming process, which is why it often doesn’t get done. In The 1-Page Marketing Plan, serial entrepreneur and rebellious marketer Allan Dib reveals a marketing implementation breakthrough that makes creating a marketing plan simple and fast. It’s literally a single page, divided up into nine squares. With it, you’ll be able ... [Read More]
- ASIN: 1989025013
- ASIN: 1989025013
- ISBN: 1989025013
- Manufacturer: Page Two
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Perfect Phrases for Customer Service, Second Edition (Perfect Phrases Series)
THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME You've heard it a million times: "The customer is always right." But let’s face it--sometimes the customer is misinformed, confused, or downright difficult. The ability to handle such customers is what separates the serious professional from the average employee. Perfect Phrases for Customer Service, second edition, provides the language you need for everyday customer service situations--and includes simple, effective techniques that can help you meet even the most demanding customer needs. Master the most effective words and phrases for:... [Read More]
- ASIN: 0071745068
- ASIN: 0071745068
- ISBN: 0071745068
- Manufacturer: McGraw-Hill Education
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Building a StoryBrand: Clarify Your Message So Customers Will Listen
New York Times best-selling author Donald Miller uses the seven universal elements of powerful stories to teach listeners how to dramatically improve how they connect with customers and grow their businesses.Donald Miller's StoryBrand process is a proven solution to the struggle business leaders face when talking about their businesses. This revolutionary method for connecting with customers provides listeners with the ultimate competitive advantage, revealing the secret for helping their customers understand the compelling benefits of using their products, ideas, or services. Building a Story... [Read More]
- ASIN: 0718033329
- ASIN: 0718033329
- ISBN: 0718033329
- Brand: HarperCollins Christian Pub.
- Manufacturer: HarperCollins Leadership
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Customer Service For Dummies
Customer Service For Dummies, Third Edition integrates the unbeatable information from Customer Service For Dummies and Online Customer Service For Dummies to form an all-in-one guide to customer loyalty for large and small businesses alike. The book covers the fundamentals of service selling and presents up-to-date advice on such fundamentals as help desks, call centers, and IT departments. Plus, it shows readers how to take stock of their customer service strengths and weaknesses, create useful customer surveys, and learn from the successes and failures of businesses just like theirs. Karen ... [Read More]
- ASIN: 0471768693
- ASIN: 0471768693
- ISBN: 9780471768692
- Brand: Unknown
- Manufacturer: For Dummies
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Dealing with Difficult Customers: How to Turn Demanding, Dissatisfied, and Disagreeable Clients Into Your Best Customers
Ignore a valid complaint and you could be the next viral sensation for all the wrong reasons. But give in to every demand and you may be consumed with the often petty complaints of your worst customers and wind up pandering to them with freebies, discounts, and special attention. That will cost you time and money, and perhaps worse, do little or nothing to solve the root problem.Dealing with Difficult Customers will show you:How to stop using gimmicks and trick promotions to encourage repeat business and the alternatives that will keep your customers salivating for more.How "Hungry Hippos" and... [Read More]
- ASIN: 1632651173
- ASIN: 1632651173
- ISBN: 1632651173
- Brand: Career Press, Inc.
- Manufacturer: Weiser
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Best Face Forward: Why Companies Must Improve Their Service Interfaces With Customers
In Best Face Forward, Jeffrey F. Rayport and Bernard J. Jaworski argue that as this "front-office automation" revolution unfolds, competitive advantage will increasingly depend on deploying the right mix of interfaces with customers - human, automated, and hybrids of both - to surpass current levels of performance and service. Based on extensive research inside both start-up and established businesses, Best Face Forward proposes guiding principles and a practical auditing tool for determining how humans and machines can best collaborate in mediating critical customer interactions. Far from deh... [Read More]
- ASIN: 0875848672
- ASIN: 0875848672
- ISBN: 9780875848679
- Manufacturer: Harvard Business Review Press
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More Is More : How the Best Companies Go Farther and Work Harder to Create Knock-Your-Socks-Off Customer Experiences
9781138046788
- UPC: 55600192
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Selling The Wheel : Choosing The Best Way To Sell For You Your Company Your Customers
A bestselling author and a respected business expert present a humorous, insightful tale packed with practical tips for strengthening marketing and selling techniques in every industry. Written in the style of an ancient parable, the
- UPC: 25668863
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Superior Customer Service How to Keep Customers Racing Back To Your Business--Time Tested Examples From Leading Companies - eBook
This new book details how to care for customers and how to make superior service happen, and keep customers coming back to your store or Web site. You will learn practical and innovative tips and
- UPC: 855033542
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The Best Service Is No Service : How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs
Price and Jaffe assert that customer service is only needed when a company does something wrong, and that eliminating the need for service is the best way to satisfy
- UPC: 7982447
- Rating: 5.0
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The Best Service is No Service - eBook
In this groundbreaking book, Bill Price and David Jaffe offer a new, game-changing approach, showing how managers are taking the wrong path and are using the wrong metrics to measure customer service. Customer service, they
- UPC: 771478189
- Rating: 5.0
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At America's Service : How Your Company Can Join the Customer Service Revolution
From the coauthor of the business bestseller Service America! comes an essential, comprehensive, practical manual for implementing service management strategies that work. Albrecht focuses on issues and problems such as building a service culture, how
- UPC: 53680688
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Potential Impacts of General Packed Radio Service on European Telecommunication Companies and their Customers - eBook
Seminar paper from the year 2001 in the subject Computer Science - Commercial Information Technology, grade: A+ (92%), UNITEC New Zealand (School of Information Systems and Computing), course: The Impact of Information Technology on Society,
- UPC: 670505225
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The Best Customer Service Quotes Ever Said
The Best Customer Service Quotes Ever Said uses the powerful and motivational words from world-renowned experts to inspire greatness and revolutionize how you interact with customers. This book is the perfect guide to taking customer
- UPC: 637424872
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Customer Service Superstars : Six Attitudes That Bring Out Our Best
Customer service expert Cary Cavitt looks at what he considers to be the six most important attitudes that will influence every aspect of our lives. By understanding and improving on these highly regarded traits, our
- UPC: 22874026
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Best Service Is No Service, The - Audiobook
Most customer service operations have it wrong. They gauge their effectiveness and productivity based on the number of customer calls or contacts they handle. But do your customers really want a "relationship" with your company's
- UPC: 713813828
I Was Seduced By Exceptional Customer Service | John Boccuzzi, Jr. | TEDxBryantU
Top 10 Companies With The Best Customer Care Service
Starbucks, Amazon Examples of Companies that Understand the Customer
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