Best Customer Service Experience - April 2024

The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service

Imagine you could develop a customer-focused culture so powerful that your employees always seem to do the right thing. They encourage each other, proactively solve problems, and constantly look for ways to go the extra mile.In short, imagine a workplace culture where employees were absolutely obsessed with customer service.The Service Culture Handbook is a step-by-step guide to help you develop a customer-focused culture in your company, department, or location. Whether you’re just beginning your journey, or have been working on culture for years, this handbook will prepare you to take the ... [Read More]

• ASIN: 0692842004
• ASIN: 0692842004
• ISBN: 0692842004
• Manufacturer: Toister Performance Solutions

Be Our Guest: Perfecting the Art of Customer Service (Disney Institute Book, A)

Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honor of the tenth anniversary of the original Be Our Guest, Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service. During the last twenty-five years, thousands of professionals from more than thirty-five countries and more than forty industries have attended business programs at Disney Institute and learned how ... [Read More]

• ASIN: 1423145844
• UPC: 884595518405
• ASIN: 1423145844
• ISBN: 1423145844
• Brand: Disney Editions
• Manufacturer: Disney Editions

Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits

Customer care and measurement consultant John Goodman shows companies how to leverage the incredible power of customer service to become profitable word-of-mouth machines that experience long-term loyalty and success. Drawing on over thirty years of research for companies such as 3M, American Express, Chick-fil-A, USAA, Coca-Cola, FedEx, GE, Cisco Systems, Neiman Marcus, and Toyota, his strategic book challenges conventional business wisdom and teaches readers how to: calculate the financial impact of good and bad customer service; make the financial case for customer service improvements; sys... [Read More]

• ASIN: B07C6LX162
• ASIN: B07C6LX162
• Manufacturer: AMACOM

The Convenience Revolution: How to Deliver a Customer Service Experience that Disrupts the Competition and Creates Fierce Loyalty

Convenience is KingWhen you make it easier for customers to do business with you, they will reward you with their money, their loyalty, and their referrals.There is a reason they call it a convenience store - because it's convenient!  When you have to pick up a gallon of milk, would you rather stop by a large supermarket or a 7-Eleven?  Customers who shop at convenience stores know the selection is smaller and the prices are often higher...yet they still come in droves because of the ease of purchase.What about the minibar in your hotel room?  That's convenient too...but the convenience com... [Read More]

• ASIN: 1640950524
• ASIN: 1640950524
• ISBN: 1640950524
• Manufacturer: Sound Wisdom

Service Design for Business: A Practical Guide to Optimizing the Customer Experience

A practical approach to better customer experience through service design Service Design for Business helps you transform your customer's experience and keep them engaged through the art of intentional service design. Written by the experts at Livework, this practical guide offers a tangible, effective approach for better responding to customers' needs and demands, and provides concrete strategy that can be implemented immediately. You'll learn how taking a design approach to problem solving helps foster creativity, and how to apply it to the real issues that move businesses forward. Highly vi... [Read More]

• ASIN: 1118988922
• ASIN: 1118988922
• ISBN: 1118988922
• Brand: Wiley
• Manufacturer: Wiley

Radical Candor: Be a Kick-Ass Boss Without Losing Your Humanity

Now a New York Times and Wall Street Journal bestseller"I raced through Radical Candor--It’s thrilling to learn a framework that shows how to be both a better boss and a better colleague. Radical Candor is packed with illuminating truths, insightful advice, and practical suggestions, all illustrated with engaging (and often funny) stories from Kim Scott’s own experiences at places like Apple, Google, and various start-ups. Indispensable." ―Gretchen Rubin author of New York Times bestseller The Happiness Project"Reading Radical Candor will help you build, lead, and inspire teams to do the... [Read More]

• ASIN: 1250103509
• ASIN: 1250103509
• ISBN: 1250103509
• Brand: St Martin s Press
• Manufacturer: St. Martin's Press

The Power of Moments: Why Certain Experiences Have Extraordinary Impact

The New York Times bestselling authors of Switch and Made to Stick explore why certain brief experiences can jolt us and elevate us and change us—and how we can learn to create such extraordinary moments in our life and work.While human lives are endlessly variable, our most memorable positive moments are dominated by four elements: elevation, insight, pride, and connection. If we embrace these elements, we can conjure more moments that matter. What if a teacher could design a lesson that he knew his students would remember twenty years later? What if a manager knew how to create an experien... [Read More]

• ASIN: 1501147765
• ASIN: 1501147765
• ISBN: 1501147765
• Manufacturer: Simon & Schuster

Mapping Experiences: A Complete Guide to Creating Value through Journeys, Blueprints, and Diagrams

Customers who have inconsistent, broken experiences with products and services are understandably frustrated. But it’s worse when people inside these companies can’t pinpoint the problem because they’re too focused on business processes. This practical book shows your company how to use alignment diagrams to turn valuable customer observations into actionable insight. With this unique tool, you can visually map your existing customer experience and envision future solutions.Product and brand managers, marketing specialists, and business owners will learn how experience diagramming can he... [Read More]

• ASIN: 1491923539
• ASIN: 1491923539
• ISBN: 9781491923535
• Brand: O'Reilly Media
• Manufacturer: O'Reilly Media

The First 90 Days: Proven Strategies for Getting Up to Speed Faster and Smarter, Updated and Expanded

Named one of 100 Leadership & Success Books to Read in a Lifetime by Amazon EditorsThe world’s most trusted guide for leaders in transitionTransitions are a critical time for leaders. In fact, most agree that moving into a new role is the biggest challenge a manager will face. While transitions offer a chance to start fresh and make needed changes in an organization, they also place leaders in a position of acute vulnerability. Missteps made during the crucial first three months in a new role can jeopardize or even derail your success.In this updated and expanded version of the international... [Read More]

• ASIN: 1422188612
• ASIN: 1422188612
• ISBN: 1422188612
• Brand: Harvard Business School Press
• Manufacturer: Harvard Business Review Press

The Challenger Sale: Taking Control of the Customer Conversation

What's the secret to sales success? If you're like most business leaders, you'd say it's fundamentally about relationships-and you'd be wrong. The best salespeople don't just build relationships with customers. They challenge them. The need to understand what top-performing reps are doing that their average performing colleagues are not drove Matthew Dixon, Brent Adamson, and their colleagues at Corporate Executive Board to investigate the skills, behaviors, knowledge, and attitudes that matter most for high performance. And what they discovered may be the biggest shock to conventional sales w... [Read More]

• ASIN: 1591844355
• ASIN: 1591844355
• ISBN: 9781591844358
• Brand: Portfolio Hardcover
• Manufacturer: Portfolio

Emotional Intelligence 2.0

In today's fast-paced world of competitive workplaces and turbulent economic conditions, each of us is searching for effective tools that can help us to manage, adapt, and strike out ahead of the pack. By now, emotional intelligence (EQ) needs little introduction—it’s no secret that EQ is critical to your success. But knowing what EQ is and knowing how to use it to improve your life are two very different things.Emotional Intelligence 2.0 delivers a step-by-step program for increasing your EQ via four, core EQ skills that enable you to achieve your fullest potential:1) Self-Awareness2) Sel... [Read More]

• ASIN: 0974320625
• ASIN: 0974320625
• ISBN: 0974320625
• Brand: imusti
• Manufacturer: TalentSmart

The Celebrity Experience: Insider Secrets to Delivering Red Carpet Customer Service

The Celebrity Experience combines the best practices of the business world with those of the celebrity world to create a practical and proactive guide for anyone who wants to bring their business’s internal and external customer service to the level of star treatment. Based on the unique ways celebrities are treated, the book shares techniques you can use to treat your customers to a red-carpet experience, guaranteeing repeat business and stellar word of mouth.

• ASIN: 0470174013
• ASIN: 0470174013
• ISBN: 9780470174012
• Manufacturer: Wiley

The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company

Discover the secrets of world-class leadership! When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company. With ceaseless attention to every luxurious detail, the company has set the bar for creating memorable customer experiences in world-class settings. Now, for the first time, the leadership secrets behind the company's extraordinary success are revealed. The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company. Granted unprecedented access to the company's executives, staff... [Read More]

• ASIN: 0071548335
• UPC: 884420580157
• ASIN: 0071548335
• ISBN: 0071548335
• Brand: McGraw-Hill
• Manufacturer: McGraw-Hill Education

Value Proposition Design: How to Create Products and Services Customers Want (Strategyzer)

The authors of the international bestseller Business Model Generation explain how to create value propositions customers can’t resist Value Proposition Design helps you tackle the core challenge of every business — creating compelling products and services customers want to buy. This highly practical book, paired with its online companion, will teach you the processes and tools you need to create products that sell.Using the same stunning visual format as the authors’ global bestseller, Business Model Generation, this sequel explains how to use the “Value Proposition Canvas” to desig... [Read More]

• ASIN: 1118968050
• UPC: 884949934110
• ASIN: 1118968050
• ISBN: 1118968050
• Brand: Osterwalder Alexander
• Manufacturer: Wiley

Easy Spanish Step-By-Step

A proven grammar-based approach that gets you communicating in Spanish with confidence, right away Easy Spanish Step by Step proves that a solid grounding in grammar basics is the key to mastering a second language. Grammatical rules and concepts are clearly explained in order of importance, and more than 300 verbs and key terms are introduced on the basis of frequency. Numerous exercises and engaging readings help learners quickly build their Spanish speaking and comprehension prowess.

• ASIN: 0071463380
• UPC: 201571463380
• ASIN: 0071463380
• ISBN: 0071463380
• Brand: McGraw-Hill
• Manufacturer: McGraw-Hill Education

The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company

The author of the bestselling "The Starbucks Experience" presents the five key principles behind The Ritz-Carlton Hotel Company's unparalleled success and customer service innovations for which they are

• UPC: 8340880
• Rating: 4.0

The Effortless Experience: Conquering the New Battleground for Customer Loyalty (Paperback)

Books : The Effortless Experience: Conquering the New Battleground for Customer Loyalty

• UPC: 607971197

Customer Experience Innovation : How to Get a Lasting Market Edge

This book outlines innovative processes used to research, conceive and develop innovations in the Customer eXperience (CX) space for both large and small

• UPC: 374807197

Strategic Customer Service : Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits

Any organization can win more customers and increase sales if they would only learn to be more strategic with their customer service. This book draws on over 30 years of research from companies such as

• UPC: 10873734

Rehumanize Your Business : How Personal Videos Accelerate Sales and Improve Customer Experience

9781119576266

• UPC: 398160096

Be Amazing or Go Home : Seven Customer Service Habits That Create Confidence with Everyone

Want to amaze your customers, impress the people you work with, and outshine your competition? Going from average to amazing isn't an out-of-reach goal. In fact, amazement is a habit that anyone can master--and Shep

• UPC: 865175468

More Is More : How the Best Companies Go Farther and Work Harder to Create Knock-Your-Socks-Off Customer Experiences

9781138046788

• UPC: 55600192

Be Our Guest (10th Anniversary Updated Edition): Perfecting the Art of Customer Service (Revised, Updated) (Hardcover)

Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service. "Be Our Guest" highlights

• UPC: 15905789

Customer Service: The Ultimate Guide to Learning the Art of Customer Experience Excellence - Audiobook

customer service?Could your customer service be improved?Do you need help making sure you get it right every time?Almost every business depends on its customers and your one is probably no different. Without the customer there

• UPC: 335807634

The Amazement Revolution: Seven Customer Service Strategies to Create an Amazing Customer (and Employee) Experience - eBook

Customer service isnt a departmentits a philosophy that includes every person and aspect of the best and brightest companies. In a tough competitive and price-sensitive economy customer service is one of the most essential tools

• UPC: 610075717

Customer Experience 365: Daily Advice For Better Customer Service - VERY GOOD

• UPC: 266005018705
• Category: Books
• Price: 4 USD

The Butler Experience: A Better Customer Service Environment Volu

• UPC: 275976250726
• Category: Textbooks
• Price: 5 USD

THE BUTLER EXPERIENCE: A BETTER CUSTOMER SERVICE By Brian Rowland **BRAND NEW**

• UPC: 185884261450
• Category: Textbooks
• Price: 18 USD

The Service Pro: Creating Better, Faster, and Different Customer Experiences by

• UPC: 364370437125
• Category: Adult Learning & University
• Price: 19 GBP

Customer Experience 365: Daily Advice For Better Customer Service - GOOD

• UPC: 255770236845
• Category: Books
• Price: 4 USD