Let's face it, dealing with customers isn't easy. They aren't always right--or even pleasant. But experienced business author Renée Evenson ensures you always have the right words to defuse tense interactions. In Powerful Phrases for Effective Customer Service, she covers thirty challenging customer behaviors and twenty common employee-caused negative encounters to teach readers how to assess circumstances, choose one of many appropriate responses, and confidently and consistently deliver customer satisfaction. Helpful sample scenarios and tangible instructions bring the phrases to life, whil... [Read More]
THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME You've heard it a million times: "The customer is always right." But let’s face it--sometimes the customer is misinformed, confused, or downright difficult. The ability to handle such customers is what separates the serious professional from the average employee. Perfect Phrases for Customer Service, second edition, provides the language you need for everyday customer service situations--and includes simple, effective techniques that can help you meet even the most demanding customer needs. Master the most effective words and phrases for:... [Read More]
Often the decision between a customer choosing you over someone like you is your ability to know exactly what to say, when to say it, and how to make it count. Phil M. Jones has trained more than two million people across five continents and over fifty countries in the lost art of spoken communication. In Exactly What to Say, he delivers the tactics you need to get more of what you want.
In this book you will learn '201 Easy Spanish Phrases'. These are phrases that you hear almost every day in Spanish speaking countries, on TV, in movies, and when talking with friends in Spanish. Included in this book is FREE Access to Downloadable Mp3's of this book. Spanish Audio book is available by clicking link in book. This book is very basic Spanish. It is for beginning Spanish learners or students that want to review basic Spanish phrases. Some Topics Covered in this book are: Greetings Music What are you doing? Phrases about the Present (right now) Phrases about the Past Hotels Restau... [Read More]
Zeithaml's Services Marketing introduces readers to the vital role that services play in the economy and its future. Services dominate the advanced economies of the world, and virtually all companies view services as critical to retaining their customers. The seventh edition maintains a managerial focus by incorporating company examples and strategies for addressing issues in every chapter, emphasizing the knowledge needed to implement service strategies for competitive advantage across industries.New research references and examples in every chapter include increased coverage of new business ... [Read More]
Discover How To Use Time Chunking To Streamline Your Workflow And Skyrocket Your Productivity!Are you struggling to manage your time efficiently? Do you have the feeling you could be much more productive if only you used the right workflow strategy during your day?Enter the Time Chunking Method.It's one of the most popular time management strategies used today. Students, corporate managers, small business owners and stay-at-home moms employ it to get more done, stay motivated and carve out more free time.It can help you do the same thing!Time Management Made Easy!The key to using the Time Chun... [Read More]
Author David Kempston believes focusing on the attorney-client relationship will lead to excellent lawyering—and his book demonstrates how. Written in a direct and concise manner, That's Why They Call It Practicing Law, emphasizes the application of customer service principles to legal practice. This practical book encourages lawyers to do the ordinary tasks better. Peppered with personal anecdotes, the author uses wisdom and humor to explore 22 different practice pointers. Drawn from the experience of a seasoned litigator, it expertly navigates common problems and pitfalls encountered by al... [Read More]
A Pulitzer Prize–winning, #1 New York Times bestseller, Angela’s Ashes is Frank McCourt’s masterful memoir of his childhood in Ireland.“When I look back on my childhood I wonder how I managed to survive at all. It was, of course, a miserable childhood: the happy childhood is hardly worth your while. Worse than the ordinary miserable childhood is the miserable Irish childhood, and worse yet is the miserable Irish Catholic childhood.” So begins the luminous memoir of Frank McCourt, born in Depression-era Brooklyn to recent Irish immigrants and raised in the slums of Limerick, Ireland. ... [Read More]
The Essentials of English Workbook provides additional exercise items for every practice section in The Essentials of English . From grammar and punctuation to the creation of essays and business letters, The Essentials of English: A Writer's Handbook is a must-have reference tool for today's writer. As easy to use as a dictionary, this handbook is designed specifically for non-native English speakers.
This is a huge direct response copywriters handbook full of swipes for sales letters, sales letter writing, email writing, email marketing copy, direct response advertising and direct response social media marketing. The Marketing Sidekick was created to be your co-pilot to help you navigate through the thickest of writer’s blocks, and fly your way towards clear skies and clear profits! Let’s face it, it isn’t always easy coming up with sales letters, emails, social media posts, generating copy, or to put out an effective advertisement. Developed by legendary internet marketing millionai... [Read More]
Dogs that become demonic around the food dish, snarly on the sofa or grouchy when chewing on a bone are all too common. Here's a step-by-step guide to help you recognize, evaluate and treat resource guarding in pet dogs.
The now-classic Metaphors We Live By changed our understanding of metaphor and its role in language and the mind. Metaphor, the authors explain, is a fundamental mechanism of mind, one that allows us to use what we know about our physical and social experience to provide understanding of countless other subjects. Because such metaphors structure our most basic understandings of our experience, they are "metaphors we live by"—metaphors that can shape our perceptions and actions without our ever noticing them. In this updated edition of Lakoff and Johnson's influential book, the authors suppl... [Read More]
For decades, scholars have urged teachers to integrate grammar and writing, yet few have provided teachers with enough strategies and materials to do so. With this ground-breaking book, Harry Noden meets this need in a unique way.
A Naturally Better collection of classic children's tales!Peter Rabbit . . . Naturally Better is back again, and this time he's brought some friends! Titles include: The Tale of Peter Rabbit, The Tale of Mr. Jeremy Fisher, The Tale of Tom Kitten, and The Tale of Jemima Puddle- Duck. Perfect for holidays, baby showers, birthdays, collectors and more!This brand-new eco-friendly boxed set includes four classic Beatrix Potter tales that meet "naturally better" criteria and showcase their "green" appeal with the eyecatching vine cover design.
THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME You've heard it a million times: "The customer is always right." But let's face it--sometimes the customer is misinformed, confused, or downright difficult. The
Say goodbye to rage-inducing customer interactions. With more than seven hundred phrases and scripts to choose from, this indispensable reference explains how to diffuse even the most difficult situations--and ensure everyone leaves
Let's face it, dealing with customers isn't easy. They aren't always right--or even pleasant. But experienced business author Renée Evenson ensures you always have the right words to defuse tense interactions. In Powerful Phrases for
THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME DON'T MISS THESE OTHER BOOKS IN THE PERFECT PHRASES SERIES How do you get face time with someone who doesn't accept sales calls? What
Price and Jaffe assert that customer service is only needed when a company does something wrong, and that eliminating the need for service is the best way to satisfy
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