In this groundbreaking book, Bill Price and David Jaffe offer a new, game-changing approach, showing how managers are taking the wrong path and are using the wrong metrics to measure customer service. Customer service, they assert, is only needed when a company does something wrong—eliminating the need for service is the best way to satisfy customers. To be successful, companies need to treat service as a data point of dysfunction and figure what they need to do to eliminate the demand. The Best Service Is No Service outlines these seven principles to deliver the best service that ultimately... [Read More]
Mighty Machines is a fascinating new question & answer book about the most powerful & exciting machinery ever invented. Find out about different types of machines, from steam trains to space shuttles, drafters to differs, superbikes to submarines. Have you ever wondered how some trains lean over, what it feels like to drive a Roman chariot or which boast can travel the fastest? In Mighty Machines, curious young readers can learn the answers to these questions & many more. There are quiz questions galore, & amazing facts to astound you.
All the INFORMATION, all the SECRETS plus MODEL ANSWERS to 96 QUESTIONS asked at Customer Services and Call Centre Job Interviews. This comprehensive and intelligent guide has been written by top interviewers Annette Lewis and Joe Mc Dermott both of whom have extensive experience within the Customer Services and Call Centre sectors. They have recruited for a variety of positions from Customer Service Advisors up to Call Centre Managers and share the answers that win and those that lose. Included in this guide is an analysis of the skills required, the different jobs, the different types of int... [Read More]
Starting an online e-commerce business can be an exciting moment. It comes with lots of expectations of making some decent money online or building a stable online business or brand.As with all businesses, you will be dealing with customers and these customers will be at the heart of your business. So many small and medium sized companies collapse on eBay and Amazon due to customer complaints and this lands business owners in big debts and disappointment due to loss of their accounts on these platforms.With the ever increasing demand from online customers, this book seeks to provide basic but ... [Read More]
A revolutionary marketing strategy proven to drive sales and growth They Ask You Answer is a straightforward guide to fixing your current marketing strategy. Regardless of your budget, you are almost certainly overspending on television, radio, and print ads, yet neglecting the number-one resource you have at your disposal: the Internet. Content marketing is no longer about keyword-stuffing and link-building; in fact, using those tactics today gets your page shuffled to the bottom of the heap. Quality content is the key to success, and you already have the ingredients in-house. This book shows... [Read More]
Being an Entrepreneur Requires a Lot of Hard Work.Not everyone is cut out to be one.Most people are meant to be employees and there's nothing wrong with being one.However, if you're one of the brave hearted individuals who's willing to take risk, creating something and live a better life, then being an entrepreneur is a choice that you have to make.In this short guide, I will give you 30 of the most frequently asked questions by most beginner entrepreneurs.I will answer them direct to the point and I will answer them in ways that you can implement something out of it.Here's a preview of what y... [Read More]
Best Buy Customer Service Specialist Interview Preparation Study Guide is a comprehensive study guide to help you ace the coveted job of Customer Service Specialist at Best Buy. Learn in a step by step manner how to ace this interview at Best Buy. This study guide consists of worksheets, that you can download and it combines both theory and practice to help you succeed and get you your dream job at Best Buy.Specifically, the authors discuss 5 steps that if you follow one step at a time, getting that job offer from Best Buy will be a breeze. The 5 steps are: 1. Start by studying the interview p... [Read More]
An Innovative Blueprint for Enduring Client Relationships More than 15 million people in this country earn their livings by serving clients, and their numbers are growing every day. Unfortunately, far too few develop the skills and strategies needed to rise to the top in a world where clients have almost unlimited access to information and expertise. Supported by more than one hundred case studies and wisdom gleaned from interviews with dozens of leading CEOs and prominent business advisors, Clients for Life identifies what clients really want and lays out the core qualities that distinguish... [Read More]
Be the Driving Force Behind Your Company's Growth Robert H. Bloom has discovered that every enterprise has at least one strategic asset-one existing strength-that can form the foundation for future growth. He calls this an Inside Advantage. This strength usually lies unrecognized in an activity the business is currently performing or in a concept or an idea that the business already owns. Finding this hidden potential and becoming well known for it will grow the business. This strategy reflects Bloom's 45 years of experience in growing businesses and brands of every size and type, including fa... [Read More]
Do you have unanswered questions about God and the Bible? Have you ever had trouble understanding what the Word says when you read it? If so, Derek Prince has developed an amazing help for you. In this updated and expanded edition of his Bible study course, you will find answers to questions such as: How can I have victory over sin?What is God's plan for healing our bodies?How can I know I will go to heaven when I die?What is God's plan for prosperity?How can I receive answers to my prayers?What does the future hold for me?Even if you have never read the Bible before, you will find this system... [Read More]
Negotiation is the middle ground between capitulation and stonewalling, a back-and-forth between two parties trying to reach agreement. If a price or other term is non-negotiable, there is no give and take, just “take it or leave it.” You may think you are negotiating, but if the other side isn’t playing, you aren’t either.Regardless of the industry, situation, or product, the two most common mistakes negotiators make are:1. they give ground too easily, and;2. they get nothing in return.When dealing with tough customers it is even more important to be able to defend your position an... [Read More]
Intended for advanced students and practitioners this book gives an up-to-date presentation of property management as practised by a leading company, BAA plc. A key aim of the book is to show the benefits to be obtained from building a business culture based on service to the customer. This may be achieved by due attention to communication, leadership, measurement, benchmarking and accountability.
Discusses the newest marketing concepts. The Guru name is synonymous with expert, candid advice. The Guru format provides an easy reference to a wide range of ideas and practices.
Answers that will get you hired—from the bestselling interview guide, now completely updated!In today's job market, there are thousands of qualified candidates battling it out for a few jobs. Beat out the competition and learn
This comprehensive and intelligent guide has been written by top interviewers who have extensive experience within the Customer Services and Call Center sectors. They include model answers to 96 questions and four actual job interview
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