• Customer Service Skills for Success - Standalone Book

    NOTE: This book is a standalone book and will not include any access codes. Recipient of the 2017 Textbook and Academic Authors Association's Textbook Excellence Award, Customer Service Skills for Success by Robert W. Lucas is the top-selling customer service textbook in the United States.Customer Service Skills for Success 6e addresses real-world customer service issues and provides a variety of updated resources, activities, examples and tips from the author and active professionals in the industry to gain and hold readers' interest while providing insights into the concepts and skills relat... [Read More]

    • ASIN: 0073545465
    • ASIN: 0073545465
    • ISBN: 9780073545462
    • Manufacturer: McGraw-Hill Education

  • Customer Service Tip of the Week: Over 52 ideas and reminders to sharpen your skills

    Reinforce your customer service skills! The best customer service professionals know it takes consistent focus to serve customers at the highest level. Whether you want to deliver world-class customer service or just get back to the basics, Customer Service Tip of the Week is your resource for proven tips, ideas, and techniques. Thousands of customer service professionals from all around the world read the weekly Customer Service Tip of the Week email. Now you can get more than 52 of the most popular tips all in one book. Use these tips to build rapport, exceed customer expectations, and solve... [Read More]

    • ASIN: 0692154140
    • ASIN: 0692154140
    • ISBN: 0692154140
    • Manufacturer: Toister Performance Solutions

  • Loose Leaf for Customer Service: Skills for Success

    Recipient of the 2017 Textbook and Academic Authors Association's Textbook Excellence Award, Customer Service Skills for Success by Robert W. Lucas, now in its seventh edition, is the top-selling customer service textbook in the United States. Lucas addresses real-world customer service issues and provides a variety of updated resources, activities, examples, and tips from active professionals in the industry to gain and hold readers' interest while providing insights into the concepts and skills related to customer service.The text begins with a macro view of what customer service involves to... [Read More]

    • ASIN: 1260157539
    • ASIN: 1260157539
    • ISBN: 1260157539
    • Manufacturer: McGraw-Hill Education

  • A Guide to Customer Service Skills for the Service Desk Professional

    The Fourth Edition of A GUIDE TO CUSTOMER SERVICE SKILLS FOR THE SERVICE DESK PROFESSIONAL explores the changing role of the service desk professional. Each chapter expands upon a particular skill required to provide effective customer support and provides proven techniques for implementing the concepts. Research, references, and resources have been updated in each chapter, and ITIL vocabulary and concepts are reflected throughout the text. New information is also incorporated, such as a discussion of general trends currently affecting the information technology industry and technology trends ... [Read More]

    • ASIN: 1285063589
    • ASIN: 1285063589
    • ISBN: 1285063589
    • Brand: Cengage Learning
    • Manufacturer: Course Technology

  • Radical Candor: Be a Kick-Ass Boss Without Losing Your Humanity

    Now a New York Times and Wall Street Journal bestseller"I raced through Radical Candor--It’s thrilling to learn a framework that shows how to be both a better boss and a better colleague. Radical Candor is packed with illuminating truths, insightful advice, and practical suggestions, all illustrated with engaging (and often funny) stories from Kim Scott’s own experiences at places like Apple, Google, and various start-ups. Indispensable." ―Gretchen Rubin author of New York Times bestseller The Happiness Project"Reading Radical Candor will help you build, lead, and inspire teams to do the... [Read More]

    • ASIN: 1250103509
    • ASIN: 1250103509
    • ISBN: 1250103509
    • Brand: St Martin s Press
    • Manufacturer: St. Martin's Press

  • How to Win Friends & Influence People

    You can go after the job you want—and get it! You can take the job you have—and improve it! You can take any situation—and make it work for you! Dale Carnegie’s rock-solid, time-tested advice has carried countless people up the ladder of success in their business and personal lives. One of the most groundbreaking and timeless bestsellers of all time, How to Win Friends & Influence People will teach you: -Six ways to make people like you -Twelve ways to win people to your way of thinking -Nine ways to change people without arousing resentment And much more! Achieve your m... [Read More]

    • ASIN: 0671027034
    • ASIN: 0671027034
    • ISBN: 0671027034
    • Brand: Dale Carnegie
    • Manufacturer: Pocket Books

  • Building a StoryBrand: Clarify Your Message So Customers Will Listen

    New York Times best-selling author Donald Miller uses the seven universal elements of powerful stories to teach listeners how to dramatically improve how they connect with customers and grow their businesses.Donald Miller's StoryBrand process is a proven solution to the struggle business leaders face when talking about their businesses. This revolutionary method for connecting with customers provides listeners with the ultimate competitive advantage, revealing the secret for helping their customers understand the compelling benefits of using their products, ideas, or services. Building a Story... [Read More]

    • ASIN: 0718033329
    • ASIN: 0718033329
    • ISBN: 0718033329
    • Brand: HarperCollins Christian Pub.
    • Manufacturer: HarperCollins Leadership

  • Bates' Guide to Physical Examination and History Taking

    Perform an accurate, efficient, and effective physical examination with confidence.Bates’ Guide to Physical Examination and History Taking provides authoritative, step-by-step guidance on performing the patient interview and physical examination, applying clinical reasoning, shared decision-making, and other core assessment skills—all based on a firm understanding of clinical evidence. This highly regarded text includes fully illustrated, step-by-step techniques that outline the correct performance of the physical examination and an easy-to-follow two-column format featuring examination te... [Read More]

    • ASIN: 146989341X
    • ASIN: 146989341X
    • ISBN: 9781469893419
    • Manufacturer: LWW

  • Value Proposition Design: How to Create Products and Services Customers Want (Strategyzer)

    The authors of the international bestseller Business Model Generation explain how to create value propositions customers can’t resist Value Proposition Design helps you tackle the core challenge of every business — creating compelling products and services customers want to buy. This highly practical book, paired with its online companion, will teach you the processes and tools you need to create products that sell.Using the same stunning visual format as the authors’ global bestseller, Business Model Generation, this sequel explains how to use the “Value Proposition Canvas” to desig... [Read More]

    • ASIN: 1118968050
    • UPC: 884949934110
    • ASIN: 1118968050
    • ISBN: 1118968050
    • Brand: Osterwalder Alexander
    • Manufacturer: Wiley

  • The Power of Moments: Why Certain Experiences Have Extraordinary Impact

    The New York Times bestselling authors of Switch and Made to Stick explore why certain brief experiences can jolt us and elevate us and change us—and how we can learn to create such extraordinary moments in our life and work.While human lives are endlessly variable, our most memorable positive moments are dominated by four elements: elevation, insight, pride, and connection. If we embrace these elements, we can conjure more moments that matter. What if a teacher could design a lesson that he knew his students would remember twenty years later? What if a manager knew how to create an experien... [Read More]

    • ASIN: 1501147765
    • ASIN: 1501147765
    • ISBN: 1501147765
    • Manufacturer: Simon & Schuster

  • Emotional Intelligence 2.0

    In today's fast-paced world of competitive workplaces and turbulent economic conditions, each of us is searching for effective tools that can help us to manage, adapt, and strike out ahead of the pack. By now, emotional intelligence (EQ) needs little introduction—it’s no secret that EQ is critical to your success. But knowing what EQ is and knowing how to use it to improve your life are two very different things.Emotional Intelligence 2.0 delivers a step-by-step program for increasing your EQ via four, core EQ skills that enable you to achieve your fullest potential:1) Self-Awareness2) Sel... [Read More]

    • ASIN: 0974320625
    • ASIN: 0974320625
    • ISBN: 0974320625
    • Brand: Bradberry, Travis/ Greaves, Jean/ Lencioni, Patrick (FRW)/ DeLazaro, Sue (CON)/ Monday, Melissa, Ph.
    • Manufacturer: TalentSmart

  • Leaders Eat Last: Why Some Teams Pull Together and Others Don't

    Finally in paperback: the New York Times bestseller by the acclaimed, bestselling author of Start With Why and Together is Better. Now with an expanded chapter and appendix on leading millennials, based on Simon Sinek's viral video "Millenials in the workplace" (150+ million views).Imagine a world where almost everyone wakes up inspired to go to work, feels trusted and valued during the day, then returns home feeling fulfilled. This is not a crazy, idealized notion. Today, in many successful organizations, great leaders create environments in which people naturally work together to do remarkab... [Read More]

    • ASIN: 1591848016
    • ASIN: 1591848016
    • ISBN: 1591848016
    • Brand: PORTFOLIO
    • Manufacturer: Portfolio

  • Every Day Math Practice: 1000+ Questions You Need to Kill in Middle School | Math Workbook | Middle School Study Practice Notebook | Grades 6-8

    Prepare your child for middle school math with our award-winning Math Practice Workbook for Grades 6 to 8. Used by teachers, parents and students nationwide this workbook provides middle school children with comprehensive practice questions that cover a wide range of topics they will encounter in middle school.Created by certified middle school teachers, this workbook is the perfect supplementary workbook for any student in 6th grade, 7th grade or 8th grade. This workbook is also aligned to all Common Core State Standards.Topics Covered:ArithmeticNumbersOrder of OperationsPercentsPrime & Compo... [Read More]

    • ASIN: 1946755346
    • ASIN: 1946755346
    • ISBN: 1946755346
    • Manufacturer: Brain Hunter Prep Inc.

  • Fanatical Prospecting: The Ultimate Guide to Opening Sales Conversations and Filling the Pipeline by Leveraging Social Selling, Telephone, Email, Text, and Cold Calling

    Ditch the failed sales tactics, fill your pipeline, and crush your numberFanatical Prospecting gives salespeople, sales leaders, entrepreneurs, and executives a practical, eye-opening guide that clearly explains the why and how behind the most important activity in sales and business development—prospecting.The brutal fact is the number one reason for failure in sales is an empty pipe and the root cause of an empty pipeline is the failure to consistently prospect. By ignoring the muscle of prospecting, many otherwise competent salespeople and sales organizations consistently underperform. St... [Read More]

    • ASIN: 1119144752
    • ASIN: 1119144752
    • ISBN: 1119144752
    • Brand: Wiley
    • Manufacturer: Wiley

  • Easy Spanish Step-By-Step

    A proven grammar-based approach that gets you communicating in Spanish with confidence, right away Easy Spanish Step by Step proves that a solid grounding in grammar basics is the key to mastering a second language. Grammatical rules and concepts are clearly explained in order of importance, and more than 300 verbs and key terms are introduced on the basis of frequency. Numerous exercises and engaging readings help learners quickly build their Spanish speaking and comprehension prowess.

    • ASIN: 0071463380
    • UPC: 201571463380
    • ASIN: 0071463380
    • ISBN: 0071463380
    • Brand: McGraw-Hill
    • Manufacturer: McGraw-Hill Education

  • The Global Achievement Gap : Why Even Our Best Schools Dont Teach the New Survival Skills Our Children Need-and What We Can Do About It

    Examines the problems of the American educational system in context of the demands of the global knowledge economy, assessing school performance in terms of the skills future workers will need to get a good job

    • UPC: 27097908
    • Rating: 4.333

  • Be Amazing or Go Home : Seven Customer Service Habits That Create Confidence with Everyone

    Want to amaze your customers, impress the people you work with, and outshine your competition? Going from average to amazing isn't an out-of-reach goal. In fact, amazement is a habit that anyone can master--and Shep

    • UPC: 865175468

  • Elevating Customer Service in Higher Education : A Practical Guide

    Elevating Customer Service in Higher Education provides an in-depth guide by three practitioners with decades of combined experience in the higher education and hospitality sectors. Our authors are deeply embedded in customer service initiatives and

    • UPC: 313162307

  • Strategic Customer Service : Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits

    Any organization can win more customers and increase sales if they would only learn to be more strategic with their customer service. This book draws on over 30 years of research from companies such as

    • UPC: 10873734

  • More Is More : How the Best Companies Go Farther and Work Harder to Create Knock-Your-Socks-Off Customer Experiences

    9781138046788

    • UPC: 55600192

  • Essential Skills: Customer Service Vocabulary Building Workbook - eBook

    This workbook is an important teaching tool for those learning English as a second language and anyone who wants to pursue a career in customer service. By building your customer service vocabulary, youll be able

    • UPC: 302861101

  • Customer Service Expert Level Full Certification Kit - Complete Skills, Training, and Support Steps to the Best Customer Experience by Redefining and Improving Customer Experience - eBook

    This Customer Service Expert Level Certification Kit builds on the knowledge and understanding of, and looking at, the essential skills and qualities required by Customer Service supervisors and managers. More than six out of ten

    • UPC: 872764429

  • Be Our Guest (10th Anniversary Updated Edition): Perfecting the Art of Customer Service (Revised, Updated) (Hardcover)

    Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service. "Be Our Guest" highlights

    • UPC: 15905789

  • Customer Service Intermediate Level Full Certification Kit - Complete Skills, Training, and Support Steps to the Best Customer Experience by Redefining and Improving Customer Experience - eBook

    Practical, concise help for dealing with customers: The book and its accompanying eLearning course and Certification paves the way for the Best Customer Experience by Redefining and Improving Customer Experience: An Innovative Strategy by the

    • UPC: 771437929

  • Global Achievement Gap: Why Even Our Best Schools Don't Teach the New Survival Skills Our Children Need---And What We Can Do about It

    Education expert Tony Wagner situates our school problems in the context of the global knowledge economy and analyzes the skills necessary for our young people to

    • UPC: 19412294
    • Rating: 4.333

  • THE BEST OF DAN HUTSON 9 ESSENTIAL SKILLS CUSTOMER SERVICE MOTIVATION ATTITUDE

    • UPC: 302474959533
    • Category: VHS Tapes
    • Price: 17 USD

  • Managing Quality Customer Service (Better Management Skills),William B. Martin

    • UPC: 372380959110
    • Category: Non Fiction
    • Price: 2 GBP

  • Quality Customer Service for Front Line Staff (Better Management Skills),Willia

    • UPC: 372113541893
    • Category: Non Fiction
    • Price: 2 GBP

  • Managing Quality Customer Service (Better Management Skills), Martin, William B.

    • UPC: 151933301032
    • Category: Non Fiction
    • Price: 2 GBP

  • Managing Quality Customer Service (Better Management Skills) By .9780749403522

    • UPC: 333040393190
    • Category: Other Books
    • Price: 2 USD

  • (Very Good)0749403527 Managing Quality Customer Service (Better Management Skill

    • UPC: 312523436904
    • Category: Non Fiction
    • Price: 1 GBP

  • Quality Customer Service for Front Line Staff (Better Management Skills) By Wil

    • UPC: 392262290210
    • Category: Other Books
    • Price: 71 USD

  • Managing Quality Customer Service (Better Management Skills) By .9780749403515

    • UPC: 312564613715
    • Category: Fiction & Literature
    • Price: 75 USD

  • What is customer service ? The 7 Essentials To Excellent Customer Service

    How to give great customer service: The L.A.S.T. method

    Excellent Customer Service Skills