• The Big Book of Customer Service Training Games (Big Book Series)

    Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.

    • ASIN: 0070779740
    • UPC: 639785305712
    • ASIN: 0070779740
    • ISBN: 9780070779747
    • Manufacturer: McGraw-Hill Education

  • The Customer Service Training Tool Kit : 60 Training Activities for Customer Service Trainers

    Helps design and deliver a customer service training program. This book contains 60 activities that can be used 'as is' in short sessions or combined to create longer programs tailored to specific needs. It contains reproducible participant handouts, worksheets, questionnaires, and overhead masters.

    • ASIN: 0079137733
    • UPC: 639785306436
    • ASIN: 0079137733
    • ISBN: 0079137733
    • Brand: Jeff Gee
    • Manufacturer: McGraw-Hill Education

  • Be Our Guest: Perfecting the Art of Customer Service (Disney Institute Book, A)

    Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honor of the tenth anniversary of the original Be Our Guest, Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service. During the last twenty-five years, thousands of professionals from more than thirty-five countries and more than forty industries have attended business programs at Disney Institute and learned how ... [Read More]

    • ASIN: 1423145844
    • UPC: 884595518405
    • ASIN: 1423145844
    • ISBN: 1423145844
    • Brand: Disney Editions
    • Manufacturer: Disney Editions

  • Customer Service Training 101: Quick and Easy Techniques That Get Great Results

    Your service team may represent the first, last, or only interaction point between your customers and your company. Your front-line service professionals make or break countless opportunities, leads, sales, and relationships every day. Completely revised and updated to meet the challenges of a new service landscape, the second edition of Customer Service Training 101 presents proven techniques for creating unforgettable customer experiences. The book covers every aspect of face-to-face, phone, Internet, and self-service customer relations, and provides simple yet powerful tips for: * Projectin... [Read More]

    • ASIN: 0814416411
    • ASIN: 0814416411
    • ISBN: 0814416411
    • Brand: AMACOM American Management Association
    • Manufacturer: AMACOM

  • The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service

    Imagine you could develop a customer-focused culture so powerful that your employees always seem to do the right thing. They encourage each other, proactively solve problems, and constantly look for ways to go the extra mile.In short, imagine a workplace culture where employees were absolutely obsessed with customer service.The Service Culture Handbook is a step-by-step guide to help you develop a customer-focused culture in your company, department, or location. Whether you’re just beginning your journey, or have been working on culture for years, this handbook will prepare you to take the ... [Read More]

    • ASIN: 0692842004
    • ASIN: 0692842004
    • ISBN: 0692842004
    • Manufacturer: Toister Performance Solutions

  • Award Winning Customer Service: 101 Ways to Guarantee Great Performance

    Delivering top-of-the-line customer service is Job #1 for most companies, an important factor in keeping profits high and customers coming back. Customer service problems can damage not just a company's reputation but its bottom line, so for busy managers -- and business owners with little time to search for solutions -- some fast help is needed. Award-Winning Customer Service offers scores of quick tips for readers looking to improve and then maintain their company's level of customer service. The book is chock full of practical advice on important topics such as: * planning and goal setting ... [Read More]

    • ASIN: 0814474543
    • ASIN: 0814474543
    • ISBN: 0814474543
    • Brand: Brand: AMACOM
    • Manufacturer: AMACOM

  • Customer Service Tip of the Week: Over 52 ideas and reminders to sharpen your skills

    Reinforce your customer service skills! The best customer service professionals know it takes consistent focus to serve customers at the highest level. Whether you want to deliver world-class customer service or just get back to the basics, Customer Service Tip of the Week is your resource for proven tips, ideas, and techniques. Thousands of customer service professionals from all around the world read the weekly Customer Service Tip of the Week email. Now you can get more than 52 of the most popular tips all in one book. Use these tips to build rapport, exceed customer expectations, and solve... [Read More]

    • ASIN: 0692154140
    • ASIN: 0692154140
    • ISBN: 0692154140
    • Manufacturer: Toister Performance Solutions

  • Extra Mile: 500 Customer Service Tips for Success: Tools to Attract, Satisfy, & Retain Even the Most Difficult Customer

    The Comprehensive Guide to Customer Service For The 21st Century Even the most successful companies need their customers happy and keep coming back for more. Whether you’re just starting your business and want to lock up great customer service procedures, or you’re an established company looking to revamp your customer service to answer new market needs, this is the resource for you. Unlike other books, brimming with irrelevant and outdated information, Extra Mile offers: • 500 essential tips, divided into eight parts, including: Real-Life Scenarios, Crisis Management, and Building Custo... [Read More]

    • ASIN: 1623155940
    • ASIN: 1623155940
    • ISBN: 1623155940
    • Manufacturer: Tycho Press

  • Customer Service Training 101

    If their interactions with you and your employees were the only things your customers knew about your business, what would they say about it? Would they use descriptions such as “uninformed,” “rude,” “hot-tempered,” “uncaring”? For your customer, nothing else represents your business more than your employees; therefore, for you nothing should be more important than arming these essential employees with the knowledge and skills they need to find the best solution for each and every customer.Whether you're a manager, owner, or employee, Customer Service Training 101 is the traini... [Read More]

    • ASIN: B072LQQKQ3
    • ASIN: B072LQQKQ3
    • Manufacturer: AMACOM

  • Call Center Customer Service Superstars: Six attitudes that bring out our best

    Becoming a customer service superstar takes the right attitude – Six to be exact… Customer service expert Cary Cavitt looks at what he considers to be the six most important attitudes that will influence every aspect of our lives. By understanding and improving on these highly regarded traits, our service as well as our own personal life will begin to change for the better. In the end, we will discover that our relationships both on and off the job are determined by the attitudes that we project to others.

    • ASIN: 1542368545
    • ASIN: 1542368545
    • ISBN: 1542368545
    • Manufacturer: CreateSpace Independent Publishing Platform

  • Customer Service Management Training 101: Quick and Easy Techniques That Get Great Results

    Becoming a great customer service manager requires an intentional focus on skills beyond those required for exemplary customer service. Building off the success of her book Customer Service Management Training 101, author Renée Evenson shows readers what it takes to advance to the next stage in their careers--focusing on their development as managers. Filled with the same accessible, step-by-step guidance as its predecessor, this book teaches readers how to identify their personal management style and develop the core leadership qualities needed to communicate with, lead, train, motivate, and... [Read More]

    • ASIN: 0814417159
    • ASIN: 0814417159
    • ISBN: 0814417159
    • Brand: Brand: AMACOM
    • Manufacturer: AMACOM

  • Essentials of Fire Department Customer Service

    by: Alan Brunacini 1996 Published by: IFSTA The first of its kind, this text explains the application of common-sense customer service concepts to the fire service. Written in a humorous conversational style, Chief Alan Brunacini of the Phoenix Fire Department provides the reader with an enjoyable reading experience and vital information on how we can better serve our customers. Essentials of Fire Department Customer Service is basic reading for every firefighter, officer, and administrator.. ISBN #0879391278 Essentials of Fire Department Customer Service Published by: IFSTA

    • ASIN: 0879391278
    • ASIN: 0879391278
    • ISBN: 0879391278
    • Brand: Brand: Intl Fire Service Training Assn
    • Manufacturer: Intl Fire Service Training Assn

  • Exceptional Customer Service: Going Beyond Your Good Service to Exceed the Customer's Expectation

    By using practical advice, real life examples, helpful tips and step-by-step instructions, the authors provide the tools for business owners and managers to create exceptional customer service.

    • ASIN: 1580624588
    • UPC: 045079204584
    • ASIN: 1580624588
    • ISBN: 1580624588
    • Brand: Brand: Adams Media
    • Manufacturer: Adams Media

  • The Customer Service Revolution: Overthrow Conventional Business, Inspire Employees, and Change the World

    In The Customer Service Revolution, DiJulius points out how numerous companies have made Customer service their biggest competitive advantage, are dominating their industries, and have made price irrelevant. As a result of this Customer service revolution, people are being treated differently, better, and in a way like never before. This is a result of how companies and management are treating their employees and how employees are treating each other and the Customer--which ultimately permeates into people's personal lives at home and in their communities. Can the way you run your business or ... [Read More]

    • ASIN: 162634129X
    • ASIN: 162634129X
    • ISBN: 162634129X
    • Manufacturer: Greenleaf Book Group Press

  • Exceptional Customer Service 2 E

    When the going's tough, companies that survive will be those that build the greatest loyalty—by exceeding expectations. Yet, too often, companies ignore their customers' needs and wants. Today, industries like airlines, retail businesses, and restaurants are feeling consumer pushback.With new, updated examples from more than fifty companies—from Chik-Fil-A restaurants to the Ritz-Carlton hotel chain to online retailer Zappos.com—this book shows managers how to go from so-so service to amazing service.In today's market, customer service is a key competitive advantage. This book shows you ... [Read More]

    • ASIN: 1605500380
    • UPC: 045079100381
    • ASIN: 1605500380
    • ISBN: 1605500380
    • Manufacturer: Adams

  • The Best Service Is No Service : How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs

    Price and Jaffe assert that customer service is only needed when a company does something wrong, and that eliminating the need for service is the best way to satisfy

    • UPC: 7982447
    • Rating: 5.0

  • Customer Service Training 101 - eBook

    Employees aren't just the front line of any business. To customers, they are the business. Nothing is more important than arming these essential employees with the knowledge they need to find the best solution for

    • UPC: 647993154

  • Customer Service Training 101 - eBook

    Your service team may represent the first, last, or only interaction point between your customers and your company. Your front-line service professionals make or break countless opportunities, leads, sales, and relationships every day. Completely revised

    • UPC: 547398353

  • The Big Book of Customer Service Training Games

    Shows how to create customer

    • UPC: 528484

  • Customer Service Management Training 101 - eBook

    Becoming a great customer service manager requires a mastery of skills beyond those needed by frontline employees. Filled with the same accessible, step-by-step guidance as Customer Service Training 101, this user-friendly book shows readers how

    • UPC: 320175805

  • Customer Service Training 101 - Audiobook

    Employees aren't just the front line of any business. To customers, they are the business. Nothing is more important than arming these essential employees with the knowledge they need to find the best solution for

    • UPC: 258567703

  • Customer Service Intermediate Level Full Certification Kit - Complete Skills, Training, and Support Steps to the Best Customer Experience by Redefining and Improving Customer Experience - eBook

    Practical, concise help for dealing with customers: The book and its accompanying eLearning course and Certification paves the way for the Best Customer Experience by Redefining and Improving Customer Experience: An Innovative Strategy by the

    • UPC: 771437929

  • The Best Customer Service Quotes Ever Said

    The Best Customer Service Quotes Ever Said uses the powerful and motivational words from world-renowned experts to inspire greatness and revolutionize how you interact with customers. This book is the perfect guide to taking customer

    • UPC: 637424872

  • Customer Service Expert Level Full Certification Kit - Complete Skills, Training, and Support Steps to the Best Customer Experience by Redefining and Improving Customer Experience - eBook

    This Customer Service Expert Level Certification Kit builds on the knowledge and understanding of, and looking at, the essential skills and qualities required by Customer Service supervisors and managers. More than six out of ten

    • UPC: 872764429

  • The Best Service is No Service - eBook

    In this groundbreaking book, Bill Price and David Jaffe offer a new, game-changing approach, showing how managers are taking the wrong path and are using the wrong metrics to measure customer service. Customer service, they

    • UPC: 771478189
    • Rating: 5.0

  • What is customer service ? The 7 Essentials To Excellent Customer Service

    How to give great customer service: The L.A.S.T. method

    Customer Service Vs. Customer Experience