Best In Class Customer Service Practices - April 2024

Evidence-Based Practice in Nursing & Healthcare: A Guide to Best Practice 3rd edition

Develop the skills and knowledge you need to make evidence-based practice an integral part of your clinical decision making and everyday nursing practice with Evidence-Based Practice in Nursing & Healthcare . Written in a friendly, conversational style, this Third Edition of the authors’ gold standard textbook covers all the information you need to use evidence-based practice to improve patient outcomes. Real world examples and meaningful strategies in every chapter show you how to take a clinical issue from inquiry toa sustainable solution that drives a preferred standard of care.Enhance yo... [Read More]

• ASIN: 1451190948
• ASIN: 1451190948
• ISBN: 9781451190946
• Manufacturer: LWW

The Lean Startup: How Today's Entrepreneurs Use Continuous Innovation to Create Radically Successful Businesses

• ASIN: B004J4XGN6
• ASIN: B004J4XGN6
• Manufacturer: Currency

Chair and Standing Routines: Ageless Yoga, Vol. 1 - Great for Seniors and for People Unable to Sit on the Ground

Ageless Yoga:Chair & StandingTeaches new skills for breathing,movement,relaxation and meditation. Sequences range from five to ninety minutes. "Great for people young and old,stiff and flexible,and those with medical conditions including arthritis." Kelli Ballinger,Harvard Wellness

• ASIN: B000G1GI6I
• UPC: 767098013212
• ASIN: B000G1GI6I
• Brand: Yoga.com
• Manufacturer: AgelessYoga

Switch: How to Change Things When Change Is Hard

• ASIN: B0030DHPGQ
• ASIN: B0030DHPGQ
• Manufacturer: Currency

Be Our Guest: Revised and Updated Edition: Perfecting the Art of Customer Service (The Disney Institute Leadership Series)

Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Be Our Guest specializes in helping professionals see new possibilities through concepts not found in the typical workplace, revealing even more of the business behind the magic of quality service.

• ASIN: B006N47ZPK
• ASIN: B006N47ZPK
• Manufacturer: Disney Editions

Emergency Care (13th Edition) (EMT)

For courses in Emergency Medical Technician Training and Emergency Medical Services Help students think like EMTs with the gold standard for EMT training For over 30 years, Emergency Care has provided generations of EMT students with the practical information they need to succeed in the classroom and in the field. Updated with the latest research and developments in emergency medical services, this edition meets the 2010 American Heart Association guidelines for CPR and ECC. Using the National EMS Education Standards as a foundation, Emergency Care goes beyond the Standards to provi... [Read More]

• ASIN: 0134024559
• ASIN: 0134024559
• ISBN: 0134024559
• Brand: Pearson
• Manufacturer: Pearson

The Toyota Way to Service Excellence: Lean Transformation in Service Organizations

The world’s bestselling Lean expert shows service-based organizations how to go Lean, gain value, and get results―The Toyota Way.A must-read for service professionals of every level, this essential book takes the proven Lean principles of the bestselling Toyota Way series and applies them directly to the industries where quality of service is crucial for success. Jeff Liker and Karyn Ross show you how to develop Lean practices throughout your organization using the famous 4P model. Whether you are an executive, manager, consultant, or frontline worker who deals with customers every day, yo... [Read More]

• ASIN: 1259641104
• ASIN: 1259641104
• ISBN: 1259641104
• Brand: McGraw-Hill Education
• Manufacturer: McGraw-Hill Education

Student Workbook for Public Relations Writing: Principles in Practice

Treadwell & Treadwell's Student Workbook gives students the opportunity to put their learning into practice. The workbook introduces four fictional clients, two of them new, for which students may "work" as they complete assignments.  These clients include both commercial and non-profit organizations. A new "Research" section bridges the gap between clients and the real world of the student's college city or region so that clients can be "localized" to the student's area.  This will also be useful for faculty who choose to assign actual or other fictional clients. Key Features:More than 60 e... [Read More]

• ASIN: 1412914442
• ASIN: 1412914442
• ISBN: 1412914442
• Brand: Brand: Sage Publications (CA)
• Manufacturer: SAGE Publications, Inc

Perfect English Grammar: The Indispensable Guide to Excellent Writing and Speaking

Expert linguist Grant Barrett gives you all the tools you need to improve your everyday communication—from perfecting your punctuation to polishing your speaking skills—with his accessible, go-to grammar guide. Language learners of all levels can turn to this easy-to-navigate grammar guide again and again for quick and authoritative information. From conjugating verbs to crafting sentences to developing your own style, Grant Barrett provides you with the tools and motivation to improve the way you communicate. Perfect English Grammar helps you clearly say what you want to say—and the bes... [Read More]

• ASIN: B01CJ2TNQI
• ASIN: B01CJ2TNQI
• Manufacturer: Zephyros Press

Setting the Table: The Transforming Power of Hospitality in Business

A landmark, bestselling business book and a fascinating behind-the-scenes history of the creation of Danny's most famous eating establishments, Setting the Table is a treasure trove of valuable, innovative insights applicable to any business or organization.

• ASIN: 0060742763
• ASIN: 0060742763
• ISBN: 0060742763
• Brand: Danny Meyer
• Manufacturer: Ecco

Lessons in Service from Charlie Trotter (Lessons from Charlie Trotter)

In the second book in the Lessons from Charlie Trotter series, the lauded chef shares his strategies for success in this guide on how to give the ultimate dining experience.As winner of the James Beard Foundation's Outstanding Restaurant Award, Charlie Trotter and his service staff run what many consider to be America's finest restaurant. But it's not just about food in this renowned Chicago hot spot. It's about a subtle relationship between food, wine, ambiance, and service—a relationship Trotter has perfected by hiring passionate staff with the ability to surpass his incredibly high standa... [Read More]

• ASIN: 1580083153
• ASIN: 1580083153
• ISBN: 1580083153
• Manufacturer: Ten Speed Pr

Nasco Practice Student Artist Sketchbooks - 50 Sheets, Bulk Pack of 50 - 8 - 1/2" x 11", 20 lb.

Nasco Practice Student Artist Sketchbooks - 50 Sheets, Bulk Pack of 50 - 8 - 1/2" x 11", 20 lb.: The teacher's choice for affordable sketchbooks for the entire class. This paper is great for quick sketches using pencil, pen, marker, or crayon. The plastic spiral prevents snags on clothing. Category: Arts & Crafts Materials Catalog Name: SKETCHBOOK 8.5X11 CLSPK/50 Sold as: BundleAbout Nasco In 1941, Nasco got its start by filling a need for teaching aids that were not readily available from any other source. To this day, we are proud to carry on that tradition and serve customers throughout the... [Read More]

• ASIN: B01N2QMWL3
• UPC: 045079376755
• ASIN: B01N2QMWL3
• Brand: Nasco
• Manufacturer: Nasco

Lavemi Men's Real Leather Ratchet Dress Belt with Automatic Buckle,Elegant Gift Box(55-44371 44")

Lavemi belts are the epitome of elegant form meeting practical function. The combination of expert construction and great contemporary style is what makes Lavemi belts distinctively exclusive. Lavemi creates fine crafted belts of extraordinary beauty, durability and functionality. Higher in quality Lavemi belts are made with high quality genuine leather concealed with fortifying polyurethane. They are crafted with fine leathers that breathe, repel moisture and age gracefully. Our sturdy, lightweight, scratch resistance buckles are made with Zinc Alloy to create a substance with greater streng... [Read More]

• ASIN: B07C6GZ57N
• UPC: 606794713739
• ASIN: B07C6GZ57N
• Brand: Lavemi
• Size: Adjustable from 20" to 44" Waist

NBA 2K17- Legends Gold - Xbox One

NBA 2K17 Legend Edition Gold Description/Features Description Following the record-breaking launch of NBA 2K16, the NBA 2K franchise continues to stake its claim as the most authentic sports video game with NBA 2K17. As the franchise that “all sports video games should aspire to be” (GamesRadar), NBA 2K17 will take the game to new heights and continue to blur the lines between video game and reality. "Following the record-breaking launch of NBA 2K16, the NBA 2K franchise continues to stake its claim as the most authentic sports video game with NBA 2K17. As the franchise that “all sports ... [Read More]

• ASIN: B01GD48XG4
• UPC: 710425498619
• ASIN: B01GD48XG4
• Brand: 2K
• Manufacturer: 2K

Mobile Whiteboard 48x36 - Large Rolling Whiteboard Planner with Stand on Wheels - Dry Erase Mobile Magnetic Classroom White Board Double Sided + 24 Dots, 10 Gridding Tapes, Ruler, Eraser

Mobile Whiteboard | 48x36 Large Rolling Whiteboard Planner with Stand on Wheels - Dry Erase Mobile Magnetic Classroom White Board Double Sided + 24 Dots, 10 Gridding Tapes, Ruler, Eraser

• ASIN: B07GSF11XX
• UPC: 704751858339
• ASIN: B07GSF11XX
• Brand: CREATIVE SPACE
• Size: Double Sided Mobile Whiteboard 48x36
• Manufacturer: USA CREATIVE SPACE

Studyguide for Customer Service Delivery : Research and Best Practices by Fogli, ISBN 9780787976200

Outlines & Highlights for Customer Service Delivery: Research and Best Practices by Fogli, ISBN:

• UPC: 17735440

Code Enforcement Best Practices: Safety, Customer Service & Communications

Code Enforcement Best Practices: Safety, Customer Service &

• UPC: 572614032

Customer Service in Libraries - eBook

In this book, nine librarians from across the country describe their libraries’ best practices in this key area. Their contributions range from all-encompassing customer service policies and models any library can both adapt and be

• UPC: 571658539

Industrial Project Management : International Standards and Best Practices for Engineering and Construction Contracting

Industrial Project Management : International Standards and Best Practices for Engineering and Construction

• UPC: 299502408