Endorsed by the Official ITIL Accreditor and updated in line with the 2011 syllabus, this bestselling study aid is the ideal companion for students preparing for their ITIL Foundation Exam. The publication presents the Foundation content in an easy-to-follow structure, which is ideal for learning, and developing an understanding of the basic concepts, principles and terminology associated with IT service management. The publication provides an overview of the ITIL Foundation learning requirements. It contains chapters on service management, each of the five lifecycle stages, and service manag... [Read More]
Unlimited access to our online ITIL course when purchasing this book.Free unlimited single student* access to the BEST capability assessment tool on the web (Champions).Our certification book covers ITIL which is a widely adopted body of knowledge and best practices for successful IT Service Management that links with training and certification.ITIL 4 has evolved from the current version by re-shaping much of the established ITSM practices in the wider context of customer experience; value streams and digital transformation; as well as embracing new ways of working, such as: Lean Agile DevOpsI... [Read More]
Prepare for the new CCNA exams with this Todd Lammle study guide Cisco author, speaker, and trainer Todd Lammle is considered the authority on all things networking, and his books have sold almost a million copies worldwide. This all-purpose CCNA study guide methodically covers all the objectives of the ICND1 (100-101) and ICND2 (200-101) exams as well as providing additional insight for those taking CCNA Composite (200-120) exam. It thoroughly examines operation of IP data networks, LAN switching technologies, IP addressing (IPv4/IPv6), IP routing technologies, IP services, network device sec... [Read More]
• Covers all Foundation Exam Content • Contains Official Sample Exams • Contains Official Glossary of terms • Great fold-flat format for class training • Processes explained separately to support post exam implementation • 230 pages means fantastic value for money This new title covers all the material found in the ITIL® Foundations Exam. Its 230 pages cover everything you need to know to pass the exam and in addition the Official OGC sample exams are included at the end of each chapter. The title separates out the processes within each lifecycle stage making this a handy and conv... [Read More]
This book helps people prepare for the ITIL® Intermediate qualification exams. It contains tips for selecting the appropriate course, preparation and finally what trainers and examiners expect you to achieve during pre-exam training sessions. Additionally, this book covers tips on reading and understanding the syllabi, scenarios, supplemental information, and sample question and the answers. Written by a respected ITIL trainer and reviewed by other global professionals this unique work provides clear and concise guidance for all those seeking to build on the ITIL training they have received a... [Read More]
Pass Your ITIL® Foundation Exam First Time!Covering ITIL versions V2, V3 and the latest rewrite of V3 (i.e. ITIL 2011) this guide is fully up-to-date and is excellent exam prep material for anyone looking to study for the ITIL® Foundation Certificate in IT Service Management.A handbook that includes the full text of the following works …IT Service Management for NewbiesA top quality introduction to the ITIL framework and the IT Service Management discipline, descriptions of all 26 ITIL processes and a full service lifecycle description. In addition, there are helpful illustrations and tips... [Read More]
Previously known as: It Service Management based on Itil V3 - A Pocket Guide. This really popular pocket guide is a quick, portable reference tool designed for managers, to give an overall picture of the Itil V3 upgrade. Covering not only the Itil V3 Service Lifecycle approach, to provide even greater value, this handy new guide also describes the Itil V3 functions and processes in a separate section as well. Introduction to the Service Lifecycle Lifecycle Phase: Service Strategy Lifecycle Phase: Service Design Lifecycle Phase: Service Transition Lifecycle Phase: Service Operation Lifecycle Ph... [Read More]
Prepare for the ITIL Foundation examITIL is best practice for IT Service Management, developed by the UK government and globally adopted in both the public and private sectors. ITIL is not prescriptive, but rather it is a framework that organizations can adopt and adapt.The Foundation Certificate is the entry-level ITIL qualification that offers candidates a general awareness of the key elements, concepts, and terminology used in the ITIL service life cycle.The aforementioned elements, concepts, and terminology of ITIL have been condensed into this pocket guide to provide candidates with the e... [Read More]
ITIL is a framework providing best practice guidelines on all aspects of end to end service management. It covers complete spectrum of people, processes, products and use of partners.Now a day’s ITIL is being practiced by almost every company providing IT services to the customers. This tutorial has been prepared for the students as well as professionals to ramp up quickly. This tutorial is a stepping stone to ITIL certification. Before proceeding with this tutorial you should know the basic terms such as Information Technology, Infrastructure, Services, and Service Level Agreements etc. Hen... [Read More]
Prepare for CompTIA Cloud Essentials Exam CLO-001 with McGraw-Hill Professional—a Platinum-Level CompTIA Authorized Partner offering Authorized CompTIA Approved Quality Content to give you the competitive edge on exam day. Filled with practice questions, CompTIA Cloud Essentials Certification Study Guide (Exam CLO-001) covers what you need to know--and shows you how to prepare--for this challenging exam. 100% complete coverage of all official objectives for CLO-001 Exam Readiness Checklist--you're ready for the exam when all objectives on the list are checked off Exam Watch notes call attent... [Read More]
Top Quality Introduction to IT Service Management based on ITIL®If your goal is to learn about IT Service Management and how to apply it within the workplace or simply to pass your ITIL® Foundation exam, this guide is for you. IT Service Management for Newbies offers the easy-to-understand, yet comprehensive introduction to ITIL best practice guidance you need in order to succeed.Here's What You'll Discover Inside • A Quality Overview of the IT Service Management Discipline • Includes Complete Descriptions of All 26 ITIL Processes • Full Service Lifecycle Description • Many Helpful... [Read More]
The book fully covers the official syllabus of the ITIL Foundations exam, as it is set by the ITIL Certification Management Board. It contains the same chapters on Service Support, Service Delivery and Security Management as the official Introduction to ITIL, plus a case description with questions, and an additional chapter on exam preparation, making it even more useful as a study guide for the ITIL Foundation exam. While this book may serve as a textbook, it is not a theoretical book. Instead, it contains a wealth of practical knowledge collected by the editorial board. This practical knowle... [Read More]
Implement Configuration Management Databases that Deliver Rapid ROI and Sustained Business Value Implementing an enterprise-wide Configuration Management Database (CMDB) is one of the most influential actions an IT organization can take to improve service delivery and bridge the gap between technology and the business. With a well-designed CMDB in place, companies are better positioned to manage and optimize IT infrastructure, applications, and services; automate more IT management tasks; and restrain burgeoning costs. Now, there’s an objective, vendor-independent guide to making a CMDB... [Read More]
Top Quality Introduction to Problem Management based on ITIL®The business benefits of good Problem Management, including cost savings, reduced disruption and increased customer satisfaction, provide sufficient justification for any business to prioritise investment in the discipline. However, it is a sad fact that many organisations remain trapped in a reactive cycle of dealing with incidents but failing to address their underlying causes.Based on the ITIL Best Practice framework from the OGC (Office of Government Commerce), this book provides a comprehensive introduction to this important di... [Read More]
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