Half a million copies sold. “The 4 Disciplines of Execution is a book every leader should read.” —Clayton Christensen, Professor, Harvard Business School, and author of The Innovator’s Dilemma For fans of Good to Great and The First 90 Days, The Four Disciplines of Execution is the foundational text for creating lasting organizational change.Do you remember the last major initiative you watched die in your organization? Did it go down with a loud crash? Or was it slowly and quietly suffocated by other competing priorities? By the time it finally disappeared, it’s likely no one even n... [Read More]
A groundbreaking women’s leadership expert and popular conference speaker gives women the practical skills to voice and implement the changes they want to see—in themselves and in the world In her coaching and programs for women, Tara Mohr saw how women were "playing small" in their lives and careers, were frustrated by it, and wanted to "play bigger." She has devised a proven way for them to achieve their dreams by playing big from the inside out. Mohr’s work helping women play bigger has earned acclaim from the likes of Maria Shriver and Jillian Michaels, and has been featured on th... [Read More]
“Bob Chapman, CEO of the $1.7 billion manufacturing company Barry-Wehmiller, is on a mission to change the way businesses treat their employees.” – Inc. MagazineStarting in 1997, Bob Chapman and Barry-Wehmiller have pioneered a dramatically different approach to leadership that creates off-the-charts morale, loyalty, creativity, and business performance. The company utterly rejects the idea that employees are simply functions, to be moved around, "managed" with carrots and sticks, or discarded at will. Instead, Barry-Wehmiller manifests the reality that every single person matters, just ... [Read More]
Advance praise for Carrots and Sticks Don't Work: "Paul Marciano provides a wealth of prescriptive advice that absolutely makes sense. You can actually open the book to any chapter and gain ideas for immediate implementation." -- Beverly Kaye, coauthor of Love 'Em or Lose 'Em "This book should be in the hands of anyone who has to get work done through other people! It's an invaluable tool for any manager at any level." -- John L. Rice, Vice President Human Resources, Tyco International "Carrots and Sticks Don't Work provides a commonsense approach to employee engagement. Dr. Marciano provides ... [Read More]
The secret to giving better feedback isn’t what we say – it’s what others hear. Too often, people hear about a past they can’t control, not a future they can. That changes with “feedforward” – a radical approach to sharing feedback that unleashes the performance and potential of everyone around us. From managers and coaches trying to energize their teams, to teachers hoping to motivate their students, to parents looking to empower their children, people from all walks of life want others to hear what they have to say. Through a lively blend of stories and studies, The Feedback... [Read More]
Today’s hypercompetitive economy has created tense, overextended workplaces, forcing managers to choose between results and relationships. Executives set aggressive goals, so managers drive their teams to deliver, resulting in burnout. Or, employees seek connection and support, so managers focus on relationships . . . and fail to make the numbers. The fallout is stress, frustration, and disengagement--for both team members and managers.But in order to succeed, managers need to achieve both. They must get their workers to achieve while creating an environment that makes them truly want to. Wi... [Read More]
Interviews and case studies with nine top business leaders reveal how extraordinary customer service brings high profit, brand loyalty, and a vibrant workplace, and show how you can implement their techniques in your own business. For more than twenty years, Dan Sachs has helped established and emerging businesses use hospitality practices to strengthen employee moral, customer retention, and profits. In The Million Dollar Greeting, readers accompany Sachs as he travels across the United States and Canada, interviewing leaders from both large and small companies, including: Ari Weinzweig (Zin... [Read More]
Why It Matters Corporate leadership in today's modern world is changing, focusing more on an egalitarian, team oriented approach to management. Building authentic relationships, empowering employees, acknowledging contributions, creating opportunities for professional development, fostering a culture of trust, and role modeling excellence are a few of the skills effective leaders exhibit. Research shows employees not only respond well to these new leadership styles, but they excel. Reduced turnover rates, increased productivity, improved employee engagement, and higher profits are just a fe... [Read More]
SwitchPoints is the inspiring story of how Canadian National Railway (CN) advanced from good to great in a few short years–becoming North America's top-performing railroad and a favorite with of corporate customers and investors. In it, the authors reveal how company-wide culture change propelled this aging transportation giant to become the profitable powerhouse it is today. Rich with insights and anecdotes, SwitchPoints offers lessons that can be applied to any organization seeking to improve the bottom line by improving their culture.
It happens all the time: a leader reads a book or goes to a conference and learns great new ideas for their organization. But when they try to implement changes, nothing budges. Why? Because work cultures are deeply rooted. Dr. Paul White wrote The Vibrant Workplace to give workplace leaders a thorough understanding of the most common obstacles to building a positive workplace. Not only will they learn the issues underlying those challenges, but they’ll gain the tools and strategies needed to overcome them.Combining real-life examples with professional advice and research, Dr, White of... [Read More]
Winner of The Shingo Research and Professional Publication Award! After two decades in the trenches of helping companies design and build better, more efficient operations, Karen Martin has pinpointed why performance improvement programs usually fail: Chaos, the sneaky but powerful force that frustrates customers, keeps business leaders awake at night, and saps company morale. In The Outstanding Organization, Karen offers a toolbox for combating chaos by creating the organizational conditions that will allow your improvement efforts to return greater gains. Proven, practical, and surprisingly ... [Read More]
There is no HR-related topic more popular in the business press than performance management (PM). There has been an explosion in writing on this topic in the past 5 years, condemning it as a failure and calling for fundamental change. The vast majority of organizations use the same basic process which I call "Last Generation Performance Management"or PM 1.0 for short. Despite widespread agreement that PM 1.0 is failing, few companies have abandoned it or made fundamental changes to it. While everyone agrees it is broken, few agree on how to fix it. Companies continue to tinker with their syste... [Read More]
WHY SHOULD I WORRY ABOUT KEEPING WORKERS HAPPY IN A TIME OF RISING UNEMPLOYMENT? Because you can't afford not to. In an eye-opening survey of 10,000 employers in 43 states, the Best Places to Work are not only the most engaging work environments for employees―they are also the most efficient, productive, and successful. Even in the toughest economic times. WHAT SEPARATES THE "BEST" FROM THE REST? These companies understand and utilize the six "universal drivers" of employee engagement: Caring, Competent, and Engaging Senior Leaders Effective Managers Who Keep Employees Aligned and Engaged Ef... [Read More]
On Fire at Work flies in the face of other books on workplace culture by showing that employee engagement isn't the ultimate goal--it's merely the starting point. Renowned leadership expert Eric Chester has gone straight to the source--top-tier leaders of the world's best places to work to uncover their best practice strategies for getting employees to work harder, perform better, and stay longer. On Fire at Work features examples and original stories from exclusive personal interviews with over 25 founders/CEOs/presidents of companies like Marriott, Siemens, BB&T Bank, Wegmans, 7-Eleven, ... [Read More]
In today's high-pressure workplace, motivating all employees to consistently contribute their best can mean the difference between success and failure. Motivating Employees, a comprehensive and essential resource for any manager on the run, shows you
Unlike rope courses and other off-site management activities, "The Big Book of Leadership Games" features 50 activities that can be used in the workplace during staff meetings, as a part of training sessions, or even
Cursive-writing practice is painless with these rib-tickling reproducibles! Each page features some quick word warm-ups plus a hilarious joke or riddle to copy with care. And here s more good news: Kids can snip and
Managing government employees presents unique challenges. Managing Government Employees offers dozens of techniques for meeting the challenges and stressful situations supervisers face on a daily
A seasoned and serial entrepreneur presents a must-have resource that explores the full range of questions and concerns voiced by mid-career entrepreneurs and provides wide-ranging advice from a financial professional who has helped hundreds of
Table of ContentsIntroductionThe Alpha Leader of the PackNoninterference, and Proper Work TransparencySearching for That Perfect JobA Good Employer Encourages InitiativeThe More Things Change…Things you never say to a Millenial!Intrinsic and Extrinsic Stimulating MotivationThe reassurance of
“First Things First For New Hires” explains how to orient, train, and evaluate the new employee during a standard 90-day trial period.“Making The Good Great By Training Them” shows how to training can both motivate
This phenomenological study explored leadership best practices among senior managers in the telecommunications industry to determine the perceived effects that such routines had on actual employee performance. The study took place in Southern Georgia in
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