• Radical Candor: Be a Kick-Ass Boss Without Losing Your Humanity

    Now a New York Times and Wall Street Journal bestseller"I raced through Radical Candor--It’s thrilling to learn a framework that shows how to be both a better boss and a better colleague. Radical Candor is packed with illuminating truths, insightful advice, and practical suggestions, all illustrated with engaging (and often funny) stories from Kim Scott’s own experiences at places like Apple, Google, and various start-ups. Indispensable." ―Gretchen Rubin author of New York Times bestseller The Happiness Project"Reading Radical Candor will help you build, lead, and inspire teams to do the... [Read More]

    • ASIN: 1250103509
    • ASIN: 1250103509
    • ISBN: 1250103509
    • Brand: St Martin s Press
    • Manufacturer: St. Martin's Press

  • Be Our Guest: Perfecting the Art of Customer Service (Disney Institute Book, A)

    Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honor of the tenth anniversary of the original Be Our Guest, Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service. During the last twenty-five years, thousands of professionals from more than thirty-five countries and more than forty industries have attended business programs at Disney Institute and learned how ... [Read More]

    • ASIN: 1423145844
    • UPC: 884595518405
    • ASIN: 1423145844
    • ISBN: 1423145844
    • Brand: Disney Editions
    • Manufacturer: Disney Editions

  • Building a StoryBrand: Clarify Your Message So Customers Will Listen

    New York Times best-selling author Donald Miller uses the seven universal elements of powerful stories to teach listeners how to dramatically improve how they connect with customers and grow their businesses.Donald Miller's StoryBrand process is a proven solution to the struggle business leaders face when talking about their businesses. This revolutionary method for connecting with customers provides listeners with the ultimate competitive advantage, revealing the secret for helping their customers understand the compelling benefits of using their products, ideas, or services. Building a Story... [Read More]

    • ASIN: 0718033329
    • ASIN: 0718033329
    • ISBN: 0718033329
    • Brand: HarperCollins Christian Pub.
    • Manufacturer: HarperCollins Leadership

  • The 1-Page Marketing Plan: Get New Customers, Make More Money, And Stand Out From The Crowd

    WARNING: Do Not Read This Book If You Hate MoneyTo build a successful business, you need to stop doing random acts of marketing and start following a reliable plan for rapid business growth. Traditionally, creating a marketing plan has been a difficult and time-consuming process, which is why it often doesn't get done.In The 1-Page Marketing Plan, serial entrepreneur and rebellious marketer Allan Dib reveals a marketing implementation breakthrough that makes creating a marketing plan simple and fast. It's literally a single page, divided up into nine squares. With it you'll be able to map out ... [Read More]

    • ASIN: B01B35M3SM
    • ASIN: B01B35M3SM
    • Brand: Successwise
    • Manufacturer: Successwise

  • The First 90 Days: Proven Strategies for Getting Up to Speed Faster and Smarter, Updated and Expanded

    Named one of 100 Leadership & Success Books to Read in a Lifetime by Amazon EditorsThe world’s most trusted guide for leaders in transitionTransitions are a critical time for leaders. In fact, most agree that moving into a new role is the biggest challenge a manager will face. While transitions offer a chance to start fresh and make needed changes in an organization, they also place leaders in a position of acute vulnerability. Missteps made during the crucial first three months in a new role can jeopardize or even derail your success.In this updated and expanded version of the international... [Read More]

    • ASIN: 1422188612
    • ASIN: 1422188612
    • ISBN: 1422188612
    • Brand: Harvard Business School Press
    • Manufacturer: Harvard Business Review Press

  • 10-Day Green Smoothie Cleanse

    The New York Times bestselling 10-Day Green Smoothie Cleanse will jump-start your weight loss, increase your energy level, clear your mind, and improve your overall health as you lose ten to fifteen pounds in just ten days.Made up of supernutrients from leafy greens and fruits, green smoothies are filling and healthy and you will enjoy drinking them. Your body will also thank you for drinking them as your health and energy improve to levels you never thought possible. It is an experience that could change your life if you stick with it!This book provides a shopping list, recipes, and detailed ... [Read More]

    • ASIN: 1501100106
    • UPC: 884414527571
    • ASIN: 1501100106
    • ISBN: 9781501100109
    • Brand: Simon & Schuster
    • Manufacturer: Simon & Schuster

  • Easy Spanish Step-By-Step

    A proven grammar-based approach that gets you communicating in Spanish with confidence, right away Easy Spanish Step by Step proves that a solid grounding in grammar basics is the key to mastering a second language. Grammatical rules and concepts are clearly explained in order of importance, and more than 300 verbs and key terms are introduced on the basis of frequency. Numerous exercises and engaging readings help learners quickly build their Spanish speaking and comprehension prowess.

    • ASIN: 0071463380
    • UPC: 201571463380
    • ASIN: 0071463380
    • ISBN: 0071463380
    • Brand: McGraw-Hill
    • Manufacturer: McGraw-Hill Education

  • Rich People Problems (Crazy Rich Asians Trilogy)

    From the New York Times bestselling author of Crazy Rich Asians (now a MAJOR MOTION PICTURE) and China Rich Girlfriend, here is the uproarious conclusion to the Crazy Rich Asians Series.Esquire Best Books of 2017Kirkus Best Fictional Families of 2017Book Three of the Crazy Rich Asians SeriesWhen Nicholas Young hears that his grandmother, Su Yi, is on her deathbed, he rushes to be by her bedside—but he's not alone. The entire Shang-Young clan has convened from all corners of the globe to stake claim on their matriarch’s massive fortune. With each family member vying to inherit Tyersall P... [Read More]

    • ASIN: 052543237X
    • ASIN: 052543237X
    • ISBN: 052543237X
    • Manufacturer: Anchor

  • Warriors Box Set: Volumes 1 to 6: The Complete First Series (Warriors: The Prophecies Begin)

    Epic adventures. Fierce warrior cats. A thrilling fantasy world. It all begins here.Read the books that began a phenomenon—and join the legion of fans who have made Erin Hunter’s Warriors series a #1 national bestseller. This box set includes all six books in the first Warriors arc, and is perfect for the collections of longtime Erin Hunter fans and readers new to the Warriors world.For generations, four Clans of wild cats have shared the forest according to the laws laid down by their ancestors. But now ThunderClan is in grave danger. Rival ShadowClan is growing stronger, a traitor may be... [Read More]

    • ASIN: 0062367145
    • UPC: 046594042996
    • ASIN: 0062367145
    • ISBN: 0062367145
    • Brand: HarperCollins
    • Manufacturer: HarperCollins

  • Emergency Care and Transportation of the Sick and Injured (Book & Navigate 2 Essentials Access)

    In 1971, the American Academy of Orthopaedic Surgeons (AAOS) published the first edition of Emergency Care and Transportation of the Sick and Injured and laid the foundation of EMS training. Today, the Eleventh Edition transforms how EMS education is delivered throughout the world and helps develop world-class EMS providers around the globe..Based on the National EMS Education Standards and the 2015 CPR/ECC Guidelines, the Eleventh Edition offers complete coverage of every competency statement with clarity and precision in a concise format that ensures students' comprehension and encourages cr... [Read More]

    • ASIN: 128408017X
    • ASIN: 128408017X
    • ISBN: 128408017X
    • Brand: imusti
    • Manufacturer: Jones & Bartlett Learning

  • Harry Potter and the Deathly Hallows (Book 7)

    Readers beware. The brilliant, breathtaking conclusion to J.K. Rowling's spellbinding series is not for the faint of heart--such revelations, battles, and betrayals await in Harry Potter and the Deathly Hallows that no fan will make it to the end unscathed. Luckily, Rowling has prepped loyal readers for the end of her series by doling out increasingly dark and dangerous tales of magic and mystery, shot through with lessons about honor and contempt, love and loss, and right and wrong. Fear not, you will find no spoilers in our review--to tell the plot would ruin the journey, and Harry Potter an... [Read More]

    • ASIN: 0545139708
    • UPC: 090733305015
    • ASIN: 0545139708
    • ISBN: 0545139708
    • Brand: Arthur A. Levine Books
    • Manufacturer: Arthur A. Levine Books

  • The 4 Disciplines of Execution: Achieving Your Wildly Important Goals

    Half a million copies sold. “The 4 Disciplines of Execution is a book every leader should read.” —Clayton Christensen, Professor, Harvard Business School, and author of The Innovator’s Dilemma For fans of Good to Great and The First 90 Days, The Four Disciplines of Execution is the foundational text for creating lasting organizational change.Do you remember the last major initiative you watched die in your organization? Did it go down with a loud crash? Or was it slowly and quietly suffocated by other competing priorities? By the time it finally disappeared, it’s likely no one even n... [Read More]

    • ASIN: 1451627068
    • ASIN: 1451627068
    • ISBN: 1451627068
    • Brand: Covey Sean
    • Manufacturer: Free Press

  • The Ultimate Cigar Book: 4th Edition

    First published in 1993, The Ultimate Cigar Book has become a classic in its field, and is generally credited with having helped launch the current cigar smoking craze. It has been reprinted numerous times in the United States, and is now sold worldwide. No other book contains as much detailed and factual information on virtually every facet of cigar making and cigar smoking. And now this trendsetting been has been revised in this fourth edition for the aficionado of the future!Forget 1492. This book starts out in B. C. (Before Columbus) and transports the cigar enthusiast on a fun and fact-fi... [Read More]

    • ASIN: 1632206579
    • ASIN: 1632206579
    • ISBN: 1632206579
    • Brand: Skyhorse Publishing
    • Manufacturer: Skyhorse

  • Injustice: Gods Among Us Year One: The Complete Collection

    Forget everything you think you know about the DC Universe. Tradition is tossed aside and chaos erupts in Injustice: Gods Among Us Year One—The Complete Edition, inspired by the video game phenomenon! This graphic novel edition collects the initial year of the best-selling series in its entirety for the first time! Superman is Earth’s greatest hero. But when the Man of Steel can’t protect the thing he holds most dear, he decides to stop trying to save the world—and start ruling it. Now, the Last Son of Krypton is enforcing peace on Earth by any means necessary. Only one man stands betw... [Read More]

    • ASIN: 1401262791
    • ASIN: 1401262791
    • ISBN: 1401262791
    • Brand: Diamond Comics
    • Manufacturer: DC Comics

  • Every Breath

    In the romantic tradition of The Notebook and Nights in Rodanthe, #1 New York Times bestselling author Nicholas Sparks returns with a story about a chance encounter that becomes a touchstone for two vastly different individuals -- transcending decades, continents, and the bittersweet workings of fate.Hope Anderson is at a crossroads. At thirty-six, she's been dating her boyfriend, an orthopedic surgeon, for six years. With no wedding plans in sight, and her father recently diagnosed with ALS, she decides to use a week at her family's cottage in Sunset Beach, North Carolina, to ready the house ... [Read More]

    • ASIN: 1538728524
    • ASIN: 1538728524
    • ISBN: 1538715775
    • Manufacturer: Grand Central Publishing

  • Strategic Customer Service : Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits

    Any organization can win more customers and increase sales if they would only learn to be more strategic with their customer service. This book draws on over 30 years of research from companies such as

    • UPC: 10873734

  • Be Our Guest (10th Anniversary Updated Edition): Perfecting the Art of Customer Service (Revised, Updated) (Hardcover)

    Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service. "Be Our Guest" highlights

    • UPC: 15905789

  • Retail Customer Service Training - eBook

    “Retail Customer Service Training” is a 12 month training program designed for all service providers, managers, supervisors and team leaders within the retail industry. It provides a ready-made, step-by-step training program covering the human elements

    • UPC: 525905426

  • Exceptional Service, Exceptional Profit : The Secrets of Building a Five-Star Customer Service Organization

    "This smart primer on customer service strategy is a must-read for managers and anyone interested in transforming their interactions with clients. "Exceptional Service, Exceptional Profit" is a manual for winning customer loyalty that actually inspires."--

    • UPC: 13431166

  • Impact of Brand Image and Service Quality on Consumer Purchase Intentions. A Study of Retail Stores in Pakistan - eBook

    Seminar paper from the year 2014 in the subject Business economics - Marketing, Corporate Communication, CRM, Market Research, Social Media, , language: English, abstract: The objective of this research is to determine the relationship between

    • UPC: 342159391

  • The Best Service Is No Service : How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs

    Price and Jaffe assert that customer service is only needed when a company does something wrong, and that eliminating the need for service is the best way to satisfy

    • UPC: 7982447
    • Rating: 5.0

  • Customer Experience 3.0 : High-Profit Strategies in the Age of Techno Service

    Customer Experience 3.0 provides firsthand guidance on what works and what doesn't in the area of customer service. This groundbreaking book contains an innovative customer-experience framework and step-by-step roadmap, revealing how to delight customers using

    • UPC: 33549994

  • The Best Customer Service Quotes Ever Said

    The Best Customer Service Quotes Ever Said uses the powerful and motivational words from world-renowned experts to inspire greatness and revolutionize how you interact with customers. This book is the perfect guide to taking customer

    • UPC: 637424872

  • Productivity in Singapore's Retail and Food Services Sectors - eBook

    The Retail and Food Services sectors play an important role in Singapore. They add to the vibrancy of the economy and contribute to the social well-being of Singaporeans. At the same time, they are often

    • UPC: 841635594

  • How to Start a Photo Pick-up Service (retail) Business (Beginners Guide) - eBook

    This publication will teach you the basics of how to start a Photo Pick-up Service (retail) Business. With step by step guides and instructions, you will not only have a better understanding, but gain valuable

    • UPC: 208111409

  • GUEST TO BEST Game for Online Retail Sales Customer Service Board Game NEW

    • UPC: 223511821532
    • Category: Contemporary Manufacture
    • Price: 27 USD

  • NEW GUEST TO BEST ONLINE RETAILERS Customer Service Board game Windsor Circle

    • UPC: 352666989924
    • Category: Contemporary Manufacture
    • Price: 15 USD

  • NEW GUEST TO BEST ONLINE RETAILERS Customer Service Board game Windsor Circle

    • UPC: 183878639422
    • Category: Contemporary Manufacture
    • Price: 34 USD

  • How to give great customer service: The L.A.S.T. method

    Customer service training video for Touts Budgen

    Customer Service Vs. Customer Experience