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Best Practices in Call Center Management, Operations and Technology Benchmarking Report
112 call centers from around the world share how they have improved service quality, customer satisfaction and call center efficiency. This report shares lessons learned by call center managers regarding their most effective management practices. It also identifies the operational and technological improvements that are having the greatest impact on customer satisfaction and call center efficiency.
- ASIN: 1930885059
- ASIN: 1930885059
- ISBN: 1930885059
- Manufacturer: ProSci Research
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Benchmarking Best Practices for Maintenance, Reliability and Asset Management - eBook
Updated to account for ISO 55000, Benchmarking Best Practices for Maintenance, Reliability and Asset Management, Third Edition, now includes an overview of this seminal and long-awaited standard and identifies the specific points where ISO 55000 will
- UPC: 211640247
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Best Practice Report: Mental Toughness - eBook
Setbacks and pressure are part of the fabric of daily life. When faced with problems such as excessive career demands, serious trauma, sickness or sports injuries, people can use mental toughness or resilience to get
- UPC: 598209983
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Best Practice Report: Flexible Work Arrangements - eBook
People are increasingly looking for a work environment that offers them flexibility. Finding a good balance between work and other life commitments-such as family responsibilities, studies or outside interests-enables employees to flourish inside and away
- UPC: 498563199
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Benchmarking 100 Success Secrets - The Basics, The Guide on how to Measure, Manage and Improve Performance based on Industry Best Practices - eBook
Excellent Book on Benchmarking. This is a well written book on the concept and practice of benchmarking. The book gives a comprehensive coverage of a wide range of topics on benchmarking including a clear explanation
- UPC: 775464060
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Best Day Care Center Teacher. Ever: Line Notebook Handwriting Practice Paper Workbook Paperback
Best Day Care Center Teacher. Ever: Line Notebook Handwriting Practice Paper Workbook Height : 0.21 In Length : 11.00 In Width : 8.50 In Weight : 0.57
- UPC: 775359322
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Benchmarking Best Practices in Maintenance Management - eBook
Thoroughly revised and updated, this best selling book presents a logical, step-by-step methodology that will enable any company to conduct a cost-effective benchmarking effort. It presents an overview of the benchmarking process, a detailed form
- UPC: 103868766
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Benchmarking 100 Success Secrets - The Basics, the Guide on How to Measure, Manage and Improve Performance Based on Industry Best Practices
Benchmarking 100 Success Secrets - The Basics, the Guide on How to Measure, Manage and Improve Performance Based on Industry Best
- UPC: 15856800
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Methadone Maintenance Treatment : Best Practices in Case Management
Clients talk about working with case managers: "They stick with me through thick and thin, no matter how much I'm using. They don't give up on me." "[People need] help with lots of things: legal
- UPC: 53373317
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Putting Patients First : Best Practices in Patient-Centered Care
Putting Patients First: Best Practices in Patient-Centered
- UPC: 10230664
- Rating: 5.0
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Benchmarking for Best Practice - eBook
Benchmarking for Best Practice uses up-to-the-minute case-studies of individual companies and industry-wide quality schemes to show how and why implementation has succeeded. For any practitioner wanting to establish best practice in a wide variety of
- UPC: 795992884
How and Why Contact Center Benchmarking Works
Call Center Benchmarking 12 Key Performance Indicators By BenchmarkPortal
Call Center Benchmarking 22 Key Performance Indicators
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