• 42 Rules for Outsourcing Your Call Center (2nd Edition): Best Practices for Outsourcing Call Center Planning, Operations and Management

    '42 Rules for Outsourcing Your Call Center (2nd Edition)' is a compilation of real-life problems, lessons learned, pitfalls found, and practical approaches for planning, implementing, and outsourcing call center operations. It provides a path for companies outsourcing their first call center with a logical sequence of steps for moving an existing operation to an outsourced organization. The book is a foundation for anyone considering outsourcing their call center. It starts by answering the question "Why Outsource," and then guides the reader with rules from defining the project to selecting a... [Read More]

    • ASIN: 1607731096
    • ASIN: 1607731096
    • ISBN: 1607731096
    • Manufacturer: Super Star Press

  • Call Center Best Practices

    Call Center Best Practices

    • ASIN: B074Q2DN84
    • ASIN: B074Q2DN84
    • Manufacturer: Sophia Gabriel

  • Rework


    • ASIN: B002MUAJ2A
    • ASIN: B002MUAJ2A
    • Manufacturer: Currency

  • Call Center Best Practices - Special operations edition

    This benchmarking report will enable you to learn effective management practices from other companies and use this information to drive decision-making in your call center. In this report, 271 call centers provide data on the most critical information for successful call center management and operations. The report presents: ·lessons learned by call center managers about their most effective management practices ·operational changes that have the greatest impact on customer satisfaction and operations efficiency

    • ASIN: 1930885156
    • ASIN: 1930885156
    • ISBN: 1930885156
    • Manufacturer: ProSci Research

  • Bimbo in the Call Center: Best Practices

    Tiffany's not having a good week - her calls are TERRIBLE, and if things don't improve she's going to be looking for a new job. To make things even more embarrassing, her empty-headed bimbo coworkers are the ones giving HER advice! When she attends a special training workshop designed to improve her customer service skills, things are looking up - until the computer decides she'd be better off on the "personal executive service" track! Soon, Tiffany is learning all sorts of exciting new skills, her mind and body augmented to give a "personal touch" of a different sort to her company's customer... [Read More]

    • ASIN: B00ZQN7CU2
    • ASIN: B00ZQN7CU2

  • Call Center Operations: A Guide for Your Journey to Best-Practice Processes

    As one of the titles in the American Productivity & Quality Center’s Passport to Success series, Call Center Operations: A Guide for Your Journey to Best-Practice Processes provides readers with a comprehensive understanding of what it takes to achieve successful call center operations. Based on years of research into the practices of leading organizations--and supported by examples of best practices and tips from actual practitioners--this book will guide readers in their own call center efforts.

    • ASIN: 1928593232
    • ASIN: 1928593232
    • ISBN: 1928593232
    • Manufacturer: Amer Productivity Center

  • The 2-Hour Job Search: Using Technology to Get the Right Job Faster


    • ASIN: B00564GP7C
    • ASIN: B00564GP7C
    • Manufacturer: Ten Speed Press

  • A Preparation Guide for the Assessment Center Method

    This updated and expanded edition continues to provide the concepts and methods that have helped officers of all ranks be successful in local, county, state, and federal law enforcement promotional processes. The book's unique perspective provides insights not found elsewhere and presents them in an informative, entertaining, and encouraging way. Every section from the history of the process to thought-structuring aids that are easy to remember and use contains principles, concepts, and practical application guidelines that will increase assessment scores and improve job effectiveness after pr... [Read More]

    • ASIN: 0398087512
    • ASIN: 0398087512
    • ISBN: 0398087512
    • Manufacturer: Charles C Thomas Pub Ltd

  • Call Center Benchmarking: Was die Besten anders machen und wie Sie davon profitieren können (German Edition)

    Was zeichnet die erfolgreichsten Call Center aus? Dieses Buch liefert konkrete Antworten auf der Basis einer der umfangreichsten Untersuchungen im deutschsprachigen Raum. Der "360-Grad-Ansatz" bietet detaillierte Ergebnisse, die zusätzlich an drei Best-Practice-Unternehmen ausführlich vorgestellt und hinsichtlich ihrer Erfolgsfaktoren beleuchtet werden.

    • ASIN: 3322890422
    • ASIN: 3322890422
    • ISBN: 3322890422
    • Brand: Brand: Gabler Verlag
    • Manufacturer: Gabler Verlag

  • 9-1-1 Understanding Domestic Violence: For Call Takers - Best Practices

    What do you think when you hear the words ‘domestic violence’? Are you confused, frustrated, hurt? Do memories flood over you? Do you think of someone you know? Do you think of a call you once had, or calls you have had over the years. Do you have questions or does some other training, or your own searching answer them? Whatever the answer is to this question, we want to expand your understanding or thinking about one of the most important social problems. There is so much to learn about domestic violence. There are laws, programs, things to say, things to do. There are calls to evaluate, ... [Read More]

    • ASIN: B01N9Q01O6
    • ASIN: B01N9Q01O6
    • Manufacturer: 911 Professional Pride, Inc

  • How People Change


    • ASIN: B00F5KX9Y4
    • ASIN: B00F5KX9Y4
    • Manufacturer: New Growth Press

  • All Generations Will Call Me Blessed: Mary at the Millennium

    Jim McManus' book will introduce Mary to those who do not yet know her, and deepen the understanding of many who already know and love this woman "full of grace." Beginning from the scriptural portrayal of the mother of Jesus, the author considers Mary in the history of the Church, in doctrine, and in public and private devotion.

    • ASIN: 0824517873
    • ASIN: 0824517873
    • ISBN: 0824517873
    • Manufacturer: The Crossroad Publishing Company

  • The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs

    In this groundbreaking book, Bill Price and David Jaffe offer a new, game-changing approach, showing how managers are taking the wrong path and are using the wrong metrics to measure customer service. Customer service, they assert, is only needed when a company does something wrong—eliminating the need for service is the best way to satisfy customers. To be successful, companies need to treat service as a data point of dysfunction and figure what they need to do to eliminate the demand. The Best Service Is No Service outlines these seven principles to deliver the best service that ultimately... [Read More]

    • ASIN: 0470189088
    • ASIN: 0470189088
    • ISBN: 0470189088
    • Brand: Price, Bill/ Jaffe, David
    • Manufacturer: Jossey-Bass

  • JUICE Radical TAIJI Energetics

    JUICE Radical Taiji Energetics describes the entire process of generating maximal internal power (qi) through the slow motion martial art of Chinese Taijiquan (T'ai Chi Ch'uan). All aspects of cultivation and deployment of Taiji's spirit energy are described in accessible terms. This book explains that the great past Taiji masters were not pointing at mere physical structure or mechanical principles in their teachings. Rather, they have left us a legacy of ecstatic internal energy methods that are unwrapped, unraveled, and demystified in this book. The presentation is clear, engaging, and prof... [Read More]

    • ASIN: B0098N98JE
    • ASIN: B0098N98JE

  • Best Practices in Call Center Management, Operations and Technology Benchmarking Report

    112 call centers from around the world share how they have improved service quality, customer satisfaction and call center efficiency. This report shares lessons learned by call center managers regarding their most effective management practices. It also identifies the operational and technological improvements that are having the greatest impact on customer satisfaction and call center efficiency.

    • ASIN: 1930885059
    • ASIN: 1930885059
    • ISBN: 1930885059
    • Manufacturer: ProSci Research

  • 42 Rules for Outsourcing Your Call Center (2nd Edition) : Best Practices for Outsourcing Call Center Planning, Operations and Management

    A compilation of real-life problems, lessons learned, pitfalls found, and practical approaches for planning, implementing, and outsourcing call center operations that provides a path for companies outsourcing their first call center with a logical sequence

    • UPC: 53265764

  • 42 Rules for Outsourcing Your Call Center (2nd Edition) - eBook

    '42 Rules for Outsourcing Your Call Center (2nd Edition)' is a compilation of real-life problems, lessons learned, pitfalls found, and practical approaches for planning, implementing, and outsourcing call center operations. It provides a path for

    • UPC: 631647256

  • Putting Patients First : Best Practices in Patient-Centered Care

    Putting Patients First: Best Practices in Patient-Centered

    • UPC: 10230664
    • Rating: 5.0

  • Best Day Care Center Teacher. Ever: Line Notebook Handwriting Practice Paper Workbook Paperback

    Best Day Care Center Teacher. Ever: Line Notebook Handwriting Practice Paper Workbook Height : 0.21 In Length : 11.00 In Width : 8.50 In Weight : 0.57

    • UPC: 775359322

  • Methadone Maintenance Treatment : Best Practices in Case Management

    Clients talk about working with case managers: "They stick with me through thick and thin, no matter how much I'm using. They don't give up on me." "[People need] help with lots of things: legal

    • UPC: 53373317

  • Explicit Business Writing : Best Practices for the Twenty-First Century

    Explicit Business Writing Best Practices for the Twenty-First

    • UPC: 4836300

  • America's Voluntary Standards System : A 'Best Practice' Model for Asian Innovation Policies?

    New

    • UPC: 53371897

  • Cultivating Neighborhood: Identifying Best Practices for Launching a Christ-Centered Community Garden

    Cultivating Neighborhood: Identifying Best Practices for Launching a Christ-Centered Community

    • UPC: 170509360

  • What's Best Worth Saying : A Present Day Discussion of Christian Faith and Practice (1922)

    What's Best Worth Saying: A Present Day Discussion of Christian Faith and Practice

    • UPC: 596058330

  • Microsoft Azure Security Center

    Discover high-value Azure security insights, tips, and operational optimizations This book presents comprehensive Azure Security Center techniques for safeguarding cloud and hybrid environments. Leading Microsoft security and cloud experts Yuri Diogenes and Dr. Thomas Shinder

    • UPC: 774534103

  • Call Center Operations: A Guide for Your Journey to Best-Practice Processes

    • UPC: 123374603348
    • Category: Nonfiction
    • Price: 14 USD

  • 42 Rules for Outsourcing Your Call Center Best Practices for Outsour

    • UPC: 193050086647
    • Category: Nonfiction
    • Price: 19 USD

  • Call Center Operations A Guide for Your Journey to Best-Practice Pro

    • UPC: 352942173399
    • Category: Nonfiction
    • Price: 24 USD

  • 42 Rules for Outsourcing Your Call Center (2nd Edition): Best Practices for Outs

    • UPC: 381453932488
    • Category: Nonfiction
    • Price: 28 USD

  • Call Center Best Practices - Special operations edition by Prosci

    • UPC: 193332729202
    • Category: Fiction & Literature
    • Price: 19 USD

  • Call Center Nesting Tips and Best Practices

    CSMC Call Center Best Practices

    Top 10 Call Center Quality and Performance Management Best Practices