This Identification of Best Practices in Peer Support Programs: White Paper seeks to identify elements associated with success in peer support program models as they might relate to the active-duty military and veteran environments. Peer support is assistance provided by a person who shares commonalities with the target population, for example, direct experience in a particular situation or event, familiarity with a particular stress or, or other shared characteristics. Currently, peer support is widely used in formal and informal programs and has been found to have a positive impact on indivi... [Read More]
The world’s bestselling Lean expert shows service-based organizations how to go Lean, gain value, and get results―The Toyota Way.A must-read for service professionals of every level, this essential book takes the proven Lean principles of the bestselling Toyota Way series and applies them directly to the industries where quality of service is crucial for success. Jeff Liker and Karyn Ross show you how to develop Lean practices throughout your organization using the famous 4P model. Whether you are an executive, manager, consultant, or frontline worker who deals with customers every day, yo... [Read More]
In compiling and analyzing 2011–2012 data on women leaders across all major sectors in the United States, author Tiffani Lennon, JD, uncovered proof that women are outperforming men—yet salaries and positional leadership roles are disproportionate
The second edition of Putting Patients First showcases what Planetree facilities and the Planetree organization have learned about the commitments, conditions, practices, and policies that are needed to do more than give lip service to
Explicit Business Writing: Best Practices for the Twenty-First Century contains best practices The Business Writing Center has isolated over decades of training business people to write effectively. With the explanations and models in this book,
The comprehensive guide to project management implementation, updated with the latest in the fieldProject management has spread beyond the IT world to become a critical part of business in every sphere; built on efficiency, analysis,
A compilation of real-life problems, lessons learned, pitfalls found, and practical approaches for planning, implementing, and outsourcing call center operations that provides a path for companies outsourcing their first call center with a logical sequence
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