Not everyone looks forward to calling a contact center. Most people don't pick up the phone and smile from ear to ear in anticipation for that "press 1 for..." and "average wait time is 2 minutes." Contact Centers are complex and often an afterthought for many companies. This is especially apparent for companies that grow quickly and are in the most need of an efficient way to answer customer's questions. This book will lay out the steps to combat this misconception and turn your contact center into a well-oiled machine that can also save on the bottom line.In Enable Better Service, Aarde Coss... [Read More]
General Andrew J. Goodpaster (1915-2005) was a brilliant military leader, a scholar and, most of all, an exceptional presidential adviser who served under seven successive administrations. A respected strategist, he participated at the highest levels of government in many of the most important decisions of the second half of the twentieth century. As President Eisenhower’s Staff Secretary, he was the de facto originator of the National Security Council process and served as a mentor and role model to his successors down to the present day. He was involved in many security challenges, such as... [Read More]
This book has been lauded by mind-body and Tai Chi experts around the world as: “visionary,” “magical,” “a book the world has long needed,” a book with “universal implications,” “a book you can contemplate and read again and again,” “a tectonic shifting point for the realization of love and compassion in the world,” a “wonderful book that will obviously impact the world,” “connecting art, philosophy, and science with the simple elegance of an opening flower.” Its author is a global organizer, the Founder of a global health education event celebrated annually in ... [Read More]
Winner of the 2015 Pulitzer Prize for HistoryEncounters at the Heart of the World concerns the Mandan Indians, iconic Plains people whose teeming, busy towns on the upper Missouri River were for centuries at the center of the North American universe. We know of them mostly because Lewis and Clark spent the winter of 1804-1805 with them, but why don't we know more? Who were they really? In this extraordinary book, Elizabeth A. Fenn retrieves their history by piecing together important new discoveries in archaeology, anthropology, geology, climatology, epidemiology, and nutritional science. Her ... [Read More]
In this book, children first learn to place stickers onto colorful backgrounds to make lively scenes. As they make their way through the book, children develop fine motor control and spatial reasoning skills by pasting paper parts and objects on to designated spots in order to complete fun art projects. Ages 2 and up.
USA Best Books Award WINNER - 2016BECAUSE NOT ALL KRAV MAGA IS THE SAMEIsraeli krav maga is the official self-defense system of the Israel Defense Forces. Krav maga training shares the same principles for civilians, law enforcement, and military personnel alike to deliver them from harm's way. Goals however, are different for law enforcement and military personnel.This book is designed for security-conscious civilians, law enforcement officers, military personnel, and security professionals alike who want to improve their chances of not just surviving an armed attack, but increase the odds of ... [Read More]
What if empathy could save us? Belinda Bauman was living a comfortable life as a wife, mother, and nonprofit leader―but her soul was checked out. Then she met Esperance. An assault survivor living in one of the poorest, most dangerous countries in the world, Esperance and other Congolese women shared their harrowing stories with Belinda. Their vulnerability set Belinda on a path of embracing empathy. If Esperance could love in the face of so much pain, maybe there is hope for the world too. From the top of Mount Kilimanjaro to the borders of war-torn Syria, Belinda takes readers along her jo... [Read More]
This popular guide explains how families and churches can celebrate seven Hebrew festivals to enhance their understanding of the message of the Bible.,"This unique book brings deeper meaning to seven Jewish feasts by offering a ""guided tour"" through each celebration from a new testament perspective. The author carefully explains the signi?cance of each feast, the materials necessary to observe them, and full directions for the events. Families and church groups will gain a memorable understanding of the symbolic representations of the Christ as found in the holy celebrations of the Old Testa... [Read More]
Draw the line . . . Used with its companion book, Boundaries, this workbook will provide practical, non-theoretical exercises that will help you set healthy boundaries with parents, spouses, children, friends, co-workers, and even yourself . . . by drawing on God's wisdom. Being a loving and unselfish Christian does not mean never telling anyone no. This workbook helps you discover what boundaries you need and how to avoid feeling guilty about setting them. It will give you biblically based answers to questions you have about boundaries.
The Toolkit contains the following practical and powerful enablers with new and updated Contact centre specific requirements:Step 1 get your bearings resources: The quick edition of the Contact centre Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders, plus an example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation. Step 2 set concrete goals resources: Featuring 660 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you ... [Read More]
The Toolkit contains the following practical and powerful enablers with new and updated Contact Center specific requirements:Step 1 get your bearings resources: The quick edition of the Contact Center Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders, plus an example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation. Step 2 set concrete goals resources: Featuring 650 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you ... [Read More]
Manufactured by Skell Inc., the BUG-A-SALT 2.0 is a unique, patented insect eradication device, which shoots a shotgun spray of regular table salt and decimates flies on contact. Originally invented & patented by Lorenzo Maggiore in 2009, there’s nothing on the market like it! BUG-A-SALT, the original salt gun, is the surefire fun way to enjoy a disgusting task. Rid your house of all those pesky pests and have a blast while doing it. The 2.0 model is excellent for flies on windows or screens, and will not damage screens or furniture. This model is recommended for soft-bodied insects like com... [Read More]
Created for gamers, Tt eSPORTS IRIS RGB Gaming Mouse is ergonomically shaped to accommodate all grip types with matte coating finish and honeycomb pattern side grip. IRIS comes with two zone 16.8 million color true RGB lighting with unique aura illumination, features 9 dynamic lighting effects for an enhanced gaming atmosphere. The use of a PMW-3325 optical sensor capable of up to 5000 DPI provides superior accuracy and precision gaming, along with durable 20-million clicks gaming grade switches to ensure long-lasting high level performances. 2 year warranty. WEIGHT(G): 123G COLOR: BLACK SH... [Read More]
Explicit Business Writing: Best Practices for the Twenty-First Century contains best practices The Business Writing Center has isolated over decades of training business people to write effectively. With the explanations and models in this book,
The second edition of Putting Patients First showcases what Planetree facilities and the Planetree organization have learned about the commitments, conditions, practices, and policies that are needed to do more than give lip service to
A compilation of real-life problems, lessons learned, pitfalls found, and practical approaches for planning, implementing, and outsourcing call center operations that provides a path for companies outsourcing their first call center with a logical sequence
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