Crisis Communications Best Practices - April 2024

Never Split the Difference: Negotiating As If Your Life Depended On It

A former international hostage negotiator for the FBI offers a new, field-tested approach to high-stakes negotiations—whether in the boardroom or at home.After a stint policing the rough streets of Kansas City, Missouri, Chris Voss joined the FBI, where his career as a hostage negotiator brought him face-to-face with a range of criminals, including bank robbers and terrorists. Reaching the pinnacle of his profession, he became the FBI’s lead international kidnapping negotiator. Never Split the Difference takes you inside the world of high-stakes negotiations and into Voss’s head, reveal... [Read More]

• ASIN: 0062407805
• ASIN: 0062407805
• ISBN: 0062407805
• Brand: Harperbusiness
• Manufacturer: HarperBusiness

The Agony of Decision: Mental Readiness and Leadership in a Crisis (Logos Institute Best Practices Series) (Volume 1)

The Agony of Decision was named one of the Best Crisis Management Books of All Time by Book Authority, the world's leading site for nonfiction recommendations. Book Authority had previously named the it one of the Best New Crisis Management Books of 2018.This book is about how leaders and the organizations they lead can maintain reputation, trust, confidence, financial and operational strength, and competitive advantage in a crisis. First, by thinking clearly; second by making smart choices; and third by executing those choices effectively. But making smart choices in a crisis can be agonizing... [Read More]

• ASIN: 0692857540
• ASIN: 0692857540
• ISBN: 0692857540
• Manufacturer: Logos Institute for Crisis Management and Executive Leadership Press

Five Frequencies: Leadership Signals that turn Culture into Competitive Advantage (Logos Institute Best Practices Series Book 2)

Your organization’s culture: It’s either an asset or a liability. At this very moment, it’s either lifting your business performance or “eating your strategy for breakfast.” How do you ensure it’s the former, not the latter? Based on the authors’ 20+ years of research, the answer couldn’t be clearer: Intentionally or unintentionally, you create culture through the signals you transmit on Five Frequencies: 1/ Your decisions and actions. 2/ What you reward and recognize. 3/ What you tolerate (or don’t). 4/ How you show up informally. 5/ Your formal communications. To make a bad... [Read More]

• ASIN: B07T2NW53S
• ASIN: B07T2NW53S
• Manufacturer: Logos Institute for Crisis Management and Executive Leadership Press

Healing the Shame that Binds You (Recovery Classics)

“I used to drink,” writes John Bradshaw, “to solve the problems caused by drinking. The more I drank to relieve my shame-based loneliness and hurt, the more I felt ashamed.” Shame is the motivator behind our toxic behaviors: the compulsion, co-dependency, addiction and drive to superachieve that breaks down the family and destroys personal lives. This book has helped millions identify their personal shame, understand the underlying reasons for it, address these root causes and release themselves from the shame that binds them to their past failures. Key Features This is not just a r... [Read More]

• ASIN: 0757303234
• ASIN: 0757303234
• ISBN: 0757303234
• Brand: Health Communications Inc
• Manufacturer: Health Communications Inc

Listen: Five Simple Tools to Meet Your Everyday Parenting Challenges

Listen introduces parents to five simple, practical skills even the most harried parent can use. These tools will help parents strengthen their connection with their child and help build their child's intelligence, cooperation, and ability to learn as they grow. The book delivers detailed information accompanied by more than one hundred real-life stories from parents who've used this approach to address the root causes of their child's difficult behaviors. Five surprising things parents will learn: - You don't have to reward or punish willful children to get them to cooperate. - Aggressiv... [Read More]

• ASIN: 0997459301
• ASIN: 0997459301
• ISBN: 0997459301
• Brand: Wipfler Patty
• Manufacturer: Hand in Hand Parenting

Illuminate: Ignite Change Through Speeches, Stories, Ceremonies, and Symbols

"THE PEOPLE WHO ARE CRAZY ENOUGH TO THINK THEY CAN CHANGE THE WORLD ARE THE ONES WHO DO."With these words, Apple Inc., and its leader, Steve Jobs, catalyzed a movement. Whenever Jobs took the stage to talk about new Apple products, the whole world seemed to stop and listen. That’s because Jobs was offering a vision of the future. He wanted you to feel what the world might someday be like, and trust him to take you there.As a leader, you have the same potential to not only anticipate the future and invent creative initiatives, but to also inspire those around you to support and execute your v... [Read More]

• ASIN: 1101980168
• ASIN: 1101980168
• ISBN: 1101980168
• Brand: Portfolio
• Manufacturer: Portfolio

Communication in Times of Trouble

Presents the best practices of crisis communication and emergency risk communication This book covers crisis communication strategies and focuses on practical applications for effective management. It includes an extensive discussion of best practices in pre-crisis, crisis and post crisis stages. The book pays special attention to the needs of meeting the needs of diverse audiences and communicating in a responsive and responsible way. The principles are appropriate for many kinds of events including earthquakes, tornadoes, hurricanes, tsunamis, epidemics, and pandemics as well as industrial a... [Read More]

• ASIN: 1119229243
• ASIN: 1119229243
• ISBN: 1119229243
• Manufacturer: Wiley-Blackwell

A House United: Changing Children's Hearts and Behaviors by Teaching Self Government

Is your home in crisis? Do your children never do what they are told? Do you find yourself completely overwhelmed and hating to interact with your children? Do your children treat you with disrespect and cause contention at home? Are you out of control of your emotions as a parent too? If any of these descriptions sound like your house, then you might be in crisis and you will definitely benefit from reading this book. It is written for you. This book is also written for people who don‘t want to ever have a home like I have described above and for parents who want to have an effectively comm... [Read More]

• ASIN: 1492161578
• ASIN: 1492161578
• ISBN: 1492161578
• Manufacturer: CreateSpace Independent Publishing Platform

Couples Counseling: A Step by Step Guide for Therapists

A session by session guide book for mental health practitioners on how to conduct evidence-based couples counseling. The book guides the therapist step by step through twelve sessions, and covers everything from the very first client phone call all the way through termination.

• ASIN: 0615649157
• ASIN: 0615649157
• ISBN: 0615649157
• Brand: Brand: Viale Publishing
• Manufacturer: Viale Publishing

Essential French Grammar (Dover Language Guides Essential Grammar)

This is the first French grammar designed specifically for adults with limited learning time who wish to acquire a knowledge of simple, everyday spoken French, and who have no need of all the archaic, highly literary, and seldom used forms that must be covered in a conventional grammar. It is not a simplified study, but a selective grammar that points out many time-saving short cuts.Constantly drawing comparisons with English construction, it covers all of the important points in French grammar (verb forms and tenses, parts of speech, negative sentences, possessives, partitive construction, et... [Read More]

• ASIN: 0486204197
• UPC: 800759204199
• ASIN: 0486204197
• ISBN: 9780486204192
• Manufacturer: Dover Publications

Crisis Communication: Theory and Practice

Crises happen. When they do, organizations must learn to effectively communicate with their internal and external stakeholders, as well as the public, in order to salvage their reputation and achieve long-term positive effects. Ineffective communication during times of crisis can indelibly stain an organization’s reputation in the eyes of both the public and the members of the organization. The subject of crisis communication has evolved from a public relations paradigm of reactive image control to an examination of both internal and external communication, which requires proactive as well... [Read More]

• ASIN: 0765620510
• ASIN: 0765620510
• ISBN: 0765620510
• Brand: Brand: M.E.Sharpe
• Manufacturer: Routledge

Dynamic Processes of Crisis Negotiation

This edited collection offers a comprehensive examination of theory, research, and practice in crisis (hostage) negotiation from the perspectives of communication, law enforcement, psychology, sociology, and criminology. The volume identifies promising conceptual frameworks for the development of research on crisis negotiation. This book is also useful to crisis negotiation trainers and leaders in law enforcement who are searching for insight beyond anecdotal stories and who recognize the need for more rigorous application of behavioral science to the practice of crisis negotiation.

• ASIN: 027595224X
• ASIN: 027595224X
• ISBN: 027595224X
• Brand: Brand: Praeger
• Manufacturer: Praeger

Stop Being Lonely: Three Simple Steps to Developing Close Friendships and Deep Relationships

Loneliness Has an Antidote: The Feeling of ClosenessLoneliness isn’t something that happens only when we are physically alone. It can also happen when we are with people. Online friends, followers, or “likers” don’t necessarily add up to much when you crave fulfilling interaction, and satisfying, long-term relationships are not a mystery to be left up to chance (or technology). The good news is that, according to relationship coach Kira Asatryan, loneliness has a reliable antidote: the feeling of closeness. We can and should cultivate closeness in our relationships using the steps outli... [Read More]

• ASIN: 160868380X
• ASIN: 160868380X
• ISBN: 160868380X
• Manufacturer: New World Library

The Rough Patch: Marriage and the Art of Living Together

From a leading clinical psychologist who has counseled couples and individuals for decades, a wise, radical, and optimistic approach to marriage that promises compatibility between an individual’s development and the often relentless demands of a relationship.People today are trying to make their marriages work over longer lives than ever before—for their children’s health and well-being, and for their own. Indeed, among the college-educated, divorce rates have declined. But staying married isn’t always easy. In the brilliant, transformative, and optimistic The Rough Patch, clinical ps... [Read More]

• ASIN: 1501118919
• ASIN: 1501118919
• ISBN: 1501118919
• Manufacturer: Scribner

Emergency Prayers: God's Help in Your Time of Need

We need God’s help...and fast! Deborah Smith Pegues, a behavioral consultant and the author of 30 Days to Taming Your Tongue (more than 500,000 copies sold), offers readers a 9–1–1 prayerbook for life’s many circumstances and needs. Brief, immediate, and heartfelt, these prayers bring God’s Word to the forefront of a reader’s mind as they lift up cries for:help on the homefrontfinancial discipline and directionresistance of temptationsguidance in important decisionscomfort in the midst of painThis conveniently sized emergency guide can remain close at hand and heart as it leads rea... [Read More]

• ASIN: 0736922466
• ASIN: 0736922466
• ISBN: 9780736922463
• Brand: Harvest House Publishers
• Manufacturer: Harvest House Publishers

Thriving from A to Z : Best Practices to Increase Resilience, Satisfaction, and Success

Thriving from A to Z provides you with 26 best practices proven to help you learn, grow, and succeed. The essential best practices, valuable implementation tips, and engaging reflection activities help you build resilience and

• UPC: 662577702

Heroic Leadership : Best Practices from a 450-Year-Old Company That Changed the World

Shows how Jesuits have successfully grappled with the same challenges that test great companies today with an emphasis on their adopted values: self-awareness, ingenuity, love, and heroism.

• UPC: 3378981
• Rating: 4.5

Light Magic for Dark Times : More than 100 Spells, Rituals, and Practices for Coping in a Crisis

Light Magic for Dark Times offers inspired, easy-to-do spells to cast when your world is descending into chaos and darkness—or, to help prevent the dark from creeping

• UPC: 666545839

Evidence-Based Practice in Nursing & Healthcare : A Guide to Best Practice

Publisher's Note: Products purchased from 3rd Party sellers are not guaranteed by the Publisher for quality, authenticity, or access to any online entitlements included with the product. Evidence-Based Practice in Nursing & Healthcare: A Guide

• UPC: 762687928

The Practice of the Presence of God : The Best Rule of Holy Life

Translation of: La pratique de la prâesence de

• UPC: 26491077
• Rating: 4.333

Reiki Best Practices: Wonderful Tools of Healing

Two renowned Reiki Masters introduce primarily Western Reiki Techniques and place a valuable tool in the hands of every Reiki

• UPC: 2319208
• Rating: 4.0

Talking Them Through: Crisis Communications with the Emotionally Disturbed and Mentally Ill - eBook

Drawing on extensive experience with unstable, violent, intoxicated and mentally ill people, former Corrections Sergeant Rory Miller delivers a street-level guide to building rapport, taking command and avoiding force.   An altered state of consciousness

• UPC: 393440285

Improving TSA's Public Image: Customer-Focused Initiatives to Encourage Public Trust and Confidence - Training, Messaging, Wait Times, Social Media, Guestology, Security, Crisis Communications - eBook

Professionally converted for accurate flowing-text e-book format reproduction, this report explores TSAs public-image challenges and identifies customer-focused solutions. The Transportation Security Administration (TSA) can improve its public image by looking at the problem from the

• UPC: 549915849

Investor Relations : Principles and International Best Practices in Financial Communications

This practical guide on the theory and practice of Investor Relations combines the art and science of marketing, financial analysis, and financial communications in a single source. It offers expert advice and helpful tips to

• UPC: 23465351

The Practice of the Presence of God the Best Rule of a Holy Life (Dodo Press)

The Practice of the Presence of God the Best Rule of a Holy Life (Dodo

• UPC: 482413072
• Rating: 4.333

Communication in Times of Trouble : Best Practices for Crisis and Emergency R...

• UPC: 382961765890
• Category: Other Books, Comics, Magazines
• Price: 26 GBP