• Building a Story Brand: Clarify Your Message So Customers Will Listen paperback Donald Miller [Paperback] [Jan 01, 2018] Miller Donald

    BRAND NEW, Exactly same ISBN as listed, Please double check ISBN carefully before ordering.

    • ASIN: 1404107215
    • ASIN: 1404107215
    • ISBN: 9781404107212
    • Manufacturer: HCCP

  • Be Our Guest: Revised and Updated Edition: Perfecting the Art of Customer Service (The Disney Institute Leadership Series)

    Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Be Our Guest specializes in helping professionals see new possibilities through concepts not found in the typical workplace, revealing even more of the business behind the magic of quality service.

    • ASIN: B006N47ZPK
    • ASIN: B006N47ZPK
    • Manufacturer: Disney Editions

  • The Toyota Way to Service Excellence: Lean Transformation in Service Organizations

    The world’s bestselling Lean expert shows service-based organizations how to go Lean, gain value, and get results―The Toyota Way.A must-read for service professionals of every level, this essential book takes the proven Lean principles of the bestselling Toyota Way series and applies them directly to the industries where quality of service is crucial for success. Jeff Liker and Karyn Ross show you how to develop Lean practices throughout your organization using the famous 4P model. Whether you are an executive, manager, consultant, or frontline worker who deals with customers every day, yo... [Read More]

    • ASIN: 1259641104
    • ASIN: 1259641104
    • ISBN: 1259641104
    • Brand: McGraw-Hill Education
    • Manufacturer: McGraw-Hill Education

  • The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company

    Discover the secrets of world-class leadership! When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company. With ceaseless attention to every luxurious detail, the company has set the bar for creating memorable customer experiences in world-class settings. Now, for the first time, the leadership secrets behind the company's extraordinary success are revealed. The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company. Granted unprecedented access to the company's executives, staff... [Read More]

    • ASIN: 0071548335
    • UPC: 884420580157
    • ASIN: 0071548335
    • ISBN: 0071548335
    • Brand: McGraw-Hill
    • Manufacturer: McGraw-Hill Education

  • HESI A2 Study Guide 2018 & 2019: HESI Admission Assessment Exam Review & Practice Test Questions for the HESI 4th Edition Exam

    Test Prep Book's HESI A2 Study Guide 2018 & 2019: HESI Admission Assessment Exam Review & Practice Test Questions for the HESI 4th Edition ExamDeveloped by Test Prep Books for test takers trying to achieve a passing score on the HESI A2 exam, this comprehensive study guide includes:•Quick Overview•Test-Taking Strategies•Introduction•Mathematics•Reading Comprehension•Vocabulary•Grammar•Biology•Chemistry•Anatomy & Physiology•Physics•Practice Questions•Detailed Answer ExplanationsDisclaimer: HESI is a registered trademark of the Health Education Systems Inc., which was n... [Read More]

    • ASIN: 1628454415
    • ASIN: 1628454415
    • ISBN: 1628454415
    • Manufacturer: Test Prep Books

  • Beyond the Sales Process: 12 Proven Strategies for a Customer-Driven World

    Your job may be all about sales, but not your customers. Did you know that the average executive spends less than 5 percent of their time engaged in the buying of products and services? Therefore, sales professionals who focus solely on the moment of the sale have made a fatal miscalculation in understanding their customers. If you want to gain the winning edge for your sales performance, it’s time to embrace the entire customer life cycle.Beyond the Sales Process provides readers with a proven methodology for driving success before, during, and after every sale. Featuring instructional case... [Read More]

    • ASIN: 081443715X
    • ASIN: 081443715X
    • ISBN: 081443715X
    • Manufacturer: AMACOM

  • How Customers Buy...& Why They Don't: Mapping and Managing the Buying Journey DNA

    Martyn R. Lewis makes the compelling argument that instead of focusing on their own internal view of how to position and sell their offerings, companies must look to the external reality of how their customers actually buy. Essentially blowing away the threadbare notion that customers buy because of the value they see in an offering, Lewis unveils a profound new business model that rests on his pioneering concept of Outside-In Revenue Generation. He shows that vendors are too often trying to solve the wrong problem because time and time again, customers actually do “get it”, they understan... [Read More]

    • ASIN: 1635765145
    • ASIN: 1635765145
    • ISBN: 1635765145
    • Manufacturer: Radius Book Group

  • FTCE Art K-12 Secrets Study Guide: FTCE Test Review for the Florida Teacher Certification Examinations

    ***Includes Practice Test Questions*** Get the test prep help you need to be successful on the FTCE Art K-12 test. The FTCE Art K-12 Exam is extremely challenging and thorough test preparation is essential for success. FTCE Art K-12 Exam Secrets Study Guide is the ideal prep solution for anyone who wants to pass the FTCE Art K-12 exam. Not only does it provide a comprehensive guide to the FTCE Art K-12 Exam as a whole, it also provides practice test questions as well as detailed explanations of each answer. FTCE Art K-12 Secrets Study Guide includes: A thorough overview to the Florida Teacher... [Read More]

    • ASIN: 1609717031
    • ASIN: 1609717031
    • ISBN: 1609717031
    • Manufacturer: Mometrix Media LLC

  • Service Design: From Insight to Inspiration

    Service Design is an eminently practical guide to designing services that work for people. It offers powerful insights, methods, and case studies to help you design, implement, and measure multichannel service experiences with greater impact for customers, businesses, and society.

    • ASIN: B00BI5O6DI
    • ASIN: B00BI5O6DI
    • Manufacturer: Rosenfeld Media

  • Nutrition for Sport and Exercise

    Insightful, well-organized, and clearly written, NUTRITION FOR SPORT AND EXERCISE, 3rd Edition, integrates nutrition and exercise physiology principles, emphasizing scientific reasoning and examining research studies to illuminate the evidence for current nutritional recommendations. In addition, the text helps you translate these nutrition recommendations to specific plans for the appropriate amount and type of foods, beverages, and/or supplements to support training, performance, and recovery. The authors carefully illustrate the links between exercise, nutrition, and, the ultimate goals: op... [Read More]

    • ASIN: 128575249X
    • ASIN: 128575249X
    • ISBN: 128575249X
    • Brand: Dunford Marie
    • Manufacturer: Cengage Learning

  • The Lean Startup: How Today's Entrepreneurs Use Continuous Innovation to Create Radically Successful Businesses


    • ASIN: B004J4XGN6
    • ASIN: B004J4XGN6
    • Manufacturer: Currency

  • Strategize: Product Strategy and Product Roadmap Practices for the Digital Age

    Create a winning game plan for your digital products with Strategize: Product Strategy and Product Roadmap Practices for the Digital Age.Using a wide range of proven techniques and tools, author Roman Pichler explains how to create effective strategies and actionable roadmaps to help you maximize your chances of creating successful products.Written in an engaging and no-nonsense style, Strategize offers practical advice and valuable examples so that you can apply the practices directly to your products.Comprehensive and insightful, the book will enable you to make the right strategic decisions... [Read More]

    • ASIN: B01F749SF6
    • ASIN: B01F749SF6
    • Manufacturer: Pichler Consulting

  • Microsoft Dynamics CRM 2016 Unleashed (includes Content Update Program): With Expanded Coverage of Parature, ADX and FieldOne

    Microsoft Dynamics®CRM 2016 Unleashed presents start-to-finish guidance for planning, customizing, deploying, integrating, managing, and securing every new Online and On-Premises version of Dynamics CRM 2016. Leading Dynamics implementer Marc Wolenik presents comprehensive coverage of configuring, customizing, and operating Dynamics to serve your organization’s unique needs. He illuminates Microsoft’s renewed focus on services, via the Interactive Service Hub (ISH) and advanced cross-platform mobile client support. You’ll also find extensive new coverage of key enhancements including x... [Read More]

    • ASIN: 0672337606
    • ASIN: 0672337606
    • ISBN: 0672337606
    • Brand: Sams Publishing
    • Manufacturer: Sams Publishing

  • Handbook of Usability Testing: How to Plan, Design, and Conduct Effective Tests


    • ASIN: B008L03ZOY
    • ASIN: B008L03ZOY
    • Manufacturer: Wiley

  • Creating Magic: 10 Common Sense Leadership Strategies from a Life at Disney


    • ASIN: B0018QQQIU
    • ASIN: B0018QQQIU
    • Manufacturer: Currency

  • Hand Lettering and Calligraphy : With Three Types ( Lined Guide, Alphabet and Dot Grid ) Practice Paper Sheets Workbook, for Creative Hand Lettering and Calligraphy. an Example Is at Cover.

    -This is the perfect practice paper sheets to improve your lettering skills or help you design your own hand lettering style. -The practice workbook includes 3 sections (Lined guide sheets, Alphabet practice sheets and Dot

    • UPC: 207740146
    • Rating: 1.0

  • Implementing Diversity: Best Practices for Making Diversity Work in Your Organization

    This practical and provocative guide provides the strategies and tactics used by organizations committed to implementing diversity from the top down. Focusing on the necessity for a strategic change initiative, Loden discusses: how to position

    • UPC: 25455699

  • Detonate : Why - And How - Corporations Must Blow Up Best Practices (and Bring a Beginner's Mind) to Survive

    "This book explains how organizations built up bad habits, identifies which ones masquerade as "best practices," and suggests alternatives that can contribute to winning in the marketplace. With a focus on optimism and empowerment, it

    • UPC: 408349604

  • The Perfect Close : The Secret to Closing Sales - The Best Selling Practices & Techniques for Closing the Deal

    If you want to discover how to close sales using the absolute best practice (one that's non-pushy, flexible, natural & easy to learn) then read this book.Author James Muir shares unique insights on how 'closing

    • UPC: 980820227

  • A Trainer's Guide to PowerPoint : Best Practices for Master Presenters

    A Trainer's Guide to PowerPoint: Best Practices for Master Presenters is Mike Parkinson's master class on the art of PowerPoint. Learn his award-winning PowerPoint process as he guides you through three phases of presentation development--discover,

    • UPC: 223507660

  • Operational Risk Management : Best Practices in the Financial Services Industry

    "Sales handles - DROP IN TITLE: the manuscript is complete and ready to go, and will publish this fiscal - BUYBACK POTENTIAL: this is a complete handbook for the author's training and teaching, and she

    • UPC: 310287164

  • Building a World-Class Compliance Program : Best Practices and Strategies for Success

    Written by a long-standing practitioner in the field, this timely and critical work is your best source for understanding all the complex issues and requirements associated with corporate compliance. It provides clear guidance for those

    • UPC: 8041910

  • Evidence Based Coaching Handbook : Putting Best Practices to Work for Your Clients

    The first reference to bring scientifically proven approaches to the practice of personal and executive coaching The Evidence Based Coaching Handbook applies recent behavioral science research to executive and personal coaching, bringing multiple disciplines to

    • UPC: 4658219

  • Entertainment Management : Towards Best Practice

    ENTERTAINMENT MANAGEMENT

    • UPC: 34069283

  • Maintenance and Reliability Best Practices

    Drawing upon the authors many years of shop floor and management experience in a variety of industries,

    • UPC: 17374072

  • How to give great customer service: The L.A.S.T. method

    Customer Service Vs. Customer Experience

    I Was Seduced By Exceptional Customer Service | John Boccuzzi, Jr. | TEDxBryantU