Customer Service Best Practices Case Studies - April 2024

Public Relations Practices: Managerial Case Studies and Problems (7th Edition)

Written by two of the most respected and honored individuals in the field, this definitive casebook of actual real-life public relations situations serves as a reference and guidebook for helping public relations professionals apply effective, cutting-edge public relations theories, principles, and practices to a wide variety of situations --involving all types and sizes of organizations. Features actual, real-life cases on each aspect of public relations --employee relations, media relations, community relations, issues, crises, investor relations, consumer relations and ethics. Some cas... [Read More]

• ASIN: 0132341360
• ASIN: 0132341360
• ISBN: 0132341360
• Manufacturer: Pearson

Best Practices: Building Your Business with Customer Focused Solutions

A guide to improving business performance includes case studies of companies with a record of successful business practices

• ASIN: 0684834537
• ASIN: 0684834537
• ISBN: 0684834537
• Manufacturer: Simon & Schuster

The Training Measurement Book: Best Practices, Proven Methodologies, and Practical Approaches

The Training Measurement Book offers managers, executives, and training and human resource professionals a method for measuring their investments in a way that provides information that is both actionable, credible, and meaningful to corporate leaders. Using the methods outlined in this important resource, you can free yourself from traditional, often cumbersome measurement models and put in place pragmatic, useful, and easy-to-implement approaches for measuring training activities.

• ASIN: 0787975443
• ASIN: 0787975443
• ISBN: 0787975443
• Brand: Brand: Pfeiffer
• Manufacturer: Pfeiffer

Scrum: The Art of Doing Twice the Work in Half the Time

For those who believe that there must be a more agile and efficient way for people to get things done, here is a brilliantly discursive, thought-provoking book about the leadership and management process that is changing the way we live.  In the future, historians may look back on human progress and draw a sharp line designating “before Scrum” and “after Scrum.” Scrum is that ground-breaking.  It already drives most of the world’s top technology companies. And now it’s starting to spread to every domain where leaders wrestle with complex projects.  If you’ve ever been startled... [Read More]

• ASIN: 038534645X
• UPC: 884226632654
• ASIN: 038534645X
• ISBN: 038534645X
• Brand: Crown Business
• Manufacturer: Currency

Evaluating Public Relations: A Best Practice Guide to Public Relations Planning, Research and Evaluation (PR in Practice)

Evaluating Public Relations advises PR practitioners at all levels how to demonstrate clearly and objectively to their clients and managers the impact that their work has. The authors draw on both their practical and academic experience to discuss a diverse range of evaluation methods and strategies, illustrating them throughout with award winning case studies and interviews. Fully revised and updated, the second edition of this book allows practitioners to more closely monitor and evaluate their campaigns and helps them develop more robust campaign strategies. This edition includes new inform... [Read More]

• ASIN: 0749449799
• ASIN: 0749449799
• ISBN: 9780749449797
• Manufacturer: Kogan Page

Beyond the Sales Process: 12 Proven Strategies for a Customer-Driven World

Your job may be all about sales, but not your customers. Did you know that the average executive spends less than 5 percent of their time engaged in the buying of products and services? Therefore, sales professionals who focus solely on the moment of the sale have made a fatal miscalculation in understanding their customers. If you want to gain the winning edge for your sales performance, it’s time to embrace the entire customer life cycle.Beyond the Sales Process provides readers with a proven methodology for driving success before, during, and after every sale. Featuring instructional case... [Read More]

• ASIN: 081443715X
• ASIN: 081443715X
• ISBN: 081443715X
• Manufacturer: AMACOM

Outside In: The Power of Putting Customers at the Center of Your Business

What simple innovation brought billions in new investments to Fidelity? What basic misunderstanding was preventing Office Depot from achieving its growth potential? What surprising insights helped the Mayo Clinic better serve both doctors and patients? The solution in each case was a focus on customer experience, the most powerful—and misunderstood—element of corporate strategy today. Customer experience is, quite simply, how your customers perceive their every interaction with your company. It’s a fundamental business driver. Here’s proof: over a recent five-year period during which t... [Read More]

• ASIN: 0547913982
• ASIN: 0547913982
• ISBN: 9780547913988
• Brand: New Harvest
• Manufacturer: New Harvest

Family Nurse Practitioner Certification Intensive Review: Fast Facts and Practice Questions, Second Edition

Also Available As: The FNP Certification Review App! Praise for the First Edition: This is a well written, comprehensive review aimed at preparing readers for successfully completing a board certification exam...This is a wonderful comprehensive review in a concise study guide format.--Doody's Medical Reviews The second edition of this acclaimed FNP review continues to promote efficient, time-saving study by synthesizing the key content needed to pass the NP Certification Exam into a concise, well-organized format. Using test-taking strategies meticulously developed by the author, the Review p... [Read More]

• ASIN: 0826134246
• ASIN: 0826134246
• ISBN: 0826134246
• Brand: Brand: Springer Publishing Company
• Manufacturer: Springer Publishing Company

Business Development: Customer-oriented Business Development for successful companies

The book provides a compact overview of the increasingly important topic of Business Development (BD). The author not only describes the role of the Business Development Manager and its tasks, but also shows how Business Development can be integrated organizationally into a company. In addition, a prototypical Business Development Process is presented in concrete terms and explained using a case study. The book shows why enterprises fail, deals with new creative techniques such as Hackthons and dedicates itself more comprehensively than so far to the topic of communication in the course of cha... [Read More]

• ASIN: B07ND82GLQ
• ASIN: B07ND82GLQ
• Manufacturer: Springer Vieweg

The Social Media MBA in Practice: An Essential Collection of Inspirational Case Studies to Influence your Social Media Strategy

The inside information that marketers and social media practitioners have been dying to get their hands on... It seems like every day another self-appointed social media "guru" appears on the scene, offering to sell you his or her "surefire" cure for what ails you. Don't you think it's time you heard from the real experts—i.e., folks like you who are responsible for delivering their companies' social media strategies? Based on extensive interviews with marketing, media and networking professionals at many of today's most admired brands and companies, The Social Media MBA in Practice provid... [Read More]

• ASIN: B00FX88QVY
• ASIN: B00FX88QVY
• Manufacturer: Wiley

Putting Stakeholder Management into Practice

Stakeholder Management - today's buzzword - is difficult to translate into practice even for the experienced manager. Following "How to achieve excellence in Stakeholder Management", which included case studies from reputable companies, the present volume goes beyond explaining theoretical constructs. Success stories from a wide range of sectors and regions are analyzed in depth in order to illustrate how Stakeholder Management can be tailored to each unique situation. The reader will get concrete answers and ideas about planning and implementing successful stakeholder management in the area o... [Read More]

• ASIN: 3540206914
• ASIN: 3540206914
• ISBN: 9783540206910
• Brand: Brand: Springer
• Manufacturer: Springer

Sophia: Goddess of Wisdom, Bride of God

• ASIN: 0835608018
• ASIN: 0835608018
• ISBN: 0835608018
• Manufacturer: Quest Books

Data Analytics: Using Big Data Analytics For Business To Increase Profits And Create Happy Customers (data analytics, data science, business intelligence)

Are You Ready To Learn How To Understand SMART Big Data & Data Analytics For improved Business Intelligence AND Performance? Do You Need To Manage Big Data Solutions? Yes, you can easily understand how data science fits in your organization! ★☆★ Read this book for FREE on Kindle Unlimited – Order Now! ★☆★ In Data Analytics: Using Big Data Analytics For Business To Increase Profits And Create Happy Customers,Matthew Adams reveals the reality of the big data analytics world, and outlines clear and actionable steps that will equip the reader with the tools needed for this next... [Read More]

• ASIN: B01N3XI601
• ASIN: B01N3XI601

Influencer Fast Track: From Zero to Influencer in the next 6 Months!: 10X Your Marketing & Branding for Coaches, Consultants, Professionals & Entrepreneurs (Influencer Fast Track® Series Book 2)

"Reading Gundi's book gives you the 'Kick in the Pants' motivation of a Tony Robbins event".YOU = INFLUENCER!! - Have a passion project you want to share with world? - Something amazing you always wanted to do, but don't know how to reach an audience? Marketing feels like wondering in a strange, foreign land and you feel totally overwhelmed?Then let this little book walk you through SassyZenGirl's proven 7-STEP FORMULA to go from ZERO (followers) to INFLUENCER STATUS in just a few months!"Gundi is a phenomenal marketer and writer!" - Dave Chesson of KindlepreneurSound crazy?Well, it isn... [Read More]

• ASIN: B07D43N9ZQ
• ASIN: B07D43N9ZQ

Service Design: From Insight to Inspiration

Service Design is an eminently practical guide to designing services that work for people. It offers powerful insights, methods, and case studies to help you design, implement, and measure multichannel service experiences with greater impact for customers, businesses, and society.

• ASIN: B00BI5O6DI
• ASIN: B00BI5O6DI
• Manufacturer: Rosenfeld Media

Civil Service Exam Study Guide 2019 & 2020: Civil Service Exam Book and Practice Test Questions for the Civil Service Exams (Police Officer, Clerical, Firefighter, etc.) (Paperback)

Test Prep Books' Civil Service Exam Study Guide 2019 & 2020: Civil Service Exam Book and Practice Test Questions for the Civil Service Exams (Police Officer, Clerical, Firefighter, etc.) Taking the Civil Service test? Want

• UPC: 590662658

CCM Certification Study Guide 2018-2019 : Certified Case Manager Exam Prep and Practice Test Questions

You're probably thinking this is just another typical study guide. Because we know your time is limited, we've created a resource that isn't like most study guides. With Trivium Test Prep's unofficial CCM Certification Study

• UPC: 640003132

Nursing Case Studies in Caring : Across the Practice Spectrum

Grounded in the belief that caring is the central domain of nursing, this innovative book presents a new approach to nursing education that focuses on the context of caring between nurse and patient. At its

• UPC: 45143402

CCM Certification Study Guide 2019-2020: Certified Case Manager Test Preparation and Practice Questions for the CCM Certification Exam (Paperback)

You might think this is just another study guide. However, our healthcare test prep isn't like other study guides. Because Ascencia Test Prep's unofficial CCM Certification Study Guide 2019-2020: Certified Case Manager Test Preparation and

• UPC: 291643663

CCM Exam Flashcard Study System : CCM Test Practice Questions and Review for the Certified Case Manager Exam

The CCM exam is a challenging test and your results can make a huge difference when it comes to your future. If you do well on the exam, it can open doors and lead to

• UPC: 15731384

Fsot Study Guide Review : Test Prep & Practice Test Questions for the Written Exam & Oral Assessment on the Foreign Service Officer Test

Test Prep Book's FSOT Study Guide Review: Test Prep & Practice Test Questions for Written Exam & Oral Assessment on the Foreign Service Officer Test Developed by Test Prep Books for test takers trying to

• UPC: 363770544

Sbac Test Prep : 5th Grade Math Common Core Practice Book and Full-Length Online Assessments: Smarter Balanced Study Guide with Performance Task (PT) and Computer Adaptive Testing (Cat)

This Book Includes: Access to Online SBAC Practice Assessments Two Performance Tasks (PT) Two Computer Adaptive Tests (CAT) Self-paced learning and personalized score reports Strategies for building speed and accuracy Instant feedback after completion of

• UPC: 53639563

Spec Ops : Case Studies in Special Operations Warfare: Theory and Practice

Bill McRaven, commander of a team of SEALs, the Navy's elite special operations force, is an expert on the subject of special operations. "In this well-organized and deeply researched study, McRaven pinpoints six essential principles

• UPC: 228092
• Rating: 4.0

Managing and Leading Today's Police : Challenges, Best Practices, Case Studies

Details Coming Soon

• UPC: 957965516

Project Portfolio Management in Theory and Practice : Thirty Case Studies from Around the World

9781498769242

• UPC: 51795913