Customer Success Best Practices - April 2024

Practical Customer Success Management: A Best Practice Framework for Rapid Generation of Customer Success

Practical Customer Success Management is a complete "handbook for CSMs", written by a customer success expert who has coached and trained many hundreds of customer success managers across the globe. The book is aimed at increasing both productivity and consistency of quality of output for customer success managers of all levels, from relative newcomers through to seasoned professionals. The book is highly practical in nature and is packed full of good humored but very direct advice and assistance for dealing with exactly the types of real world situations CSMs face every day.Practical Customer... [Read More]

• ASIN: B07TCFK8YZ
• ASIN: B07TCFK8YZ
• Manufacturer: Productivity Press

The Million Dollar Greeting: Today's Best Practices for Profit, Customer Retention, and a Happy Workplace

Interviews and case studies with nine top business leaders reveal how extraordinary customer service brings high profit, brand loyalty, and a vibrant workplace, and show how you can implement their techniques in your own business. For more than twenty years, Dan Sachs has helped established and emerging businesses use hospitality practices to strengthen employee moral, customer retention, and profits. In The Million Dollar Greeting, readers accompany Sachs as he travels across the United States and Canada, interviewing leaders from both large and small companies, including: Ari Weinzweig (Zin... [Read More]

• ASIN: 1948062143
• ASIN: 1948062143
• ISBN: 1948062143
• Manufacturer: Apollo Publishers

How to Win Friends & Influence People

You can go after the job you want—and get it! You can take the job you have—and improve it! You can take any situation—and make it work for you! Dale Carnegie’s rock-solid, time-tested advice has carried countless people up the ladder of success in their business and personal lives. One of the most groundbreaking and timeless bestsellers of all time, How to Win Friends & Influence People will teach you: -Six ways to make people like you -Twelve ways to win people to your way of thinking -Nine ways to change people without arousing resentment And much more! Achieve your m... [Read More]

• ASIN: 0671027034
• ASIN: 0671027034
• ISBN: 0671027034
• Brand: Dale Carnegie
• Manufacturer: Pocket Books

The First 90 Days: Proven Strategies for Getting Up to Speed Faster and Smarter, Updated and Expanded

Named one of 100 Leadership & Success Books to Read in a Lifetime by Amazon EditorsThe world’s most trusted guide for leaders in transitionTransitions are a critical time for leaders. In fact, most agree that moving into a new role is the biggest challenge a manager will face. While transitions offer a chance to start fresh and make needed changes in an organization, they also place leaders in a position of acute vulnerability. Missteps made during the crucial first three months in a new role can jeopardize or even derail your success.In this updated and expanded version of the international... [Read More]

• ASIN: 1422188612
• ASIN: 1422188612
• ISBN: 1422188612
• Brand: Harvard Business School Press
• Manufacturer: Harvard Business Review Press

Every Day Math Practice: 1000+ Questions You Need to Kill in Middle School | Math Workbook | Middle School Study Practice Notebook | Grades 6-8

Prepare your child for middle school math with our award-winning Math Practice Workbook for Grades 6 to 8. Used by teachers, parents and students nationwide this workbook provides middle school children with comprehensive practice questions that cover a wide range of topics they will encounter in middle school.Created by certified middle school teachers, this workbook is the perfect supplementary workbook for any student in 6th grade, 7th grade or 8th grade. This workbook is also aligned to all Common Core State Standards.Topics Covered:ArithmeticNumbersOrder of OperationsPercentsPrime & Compo... [Read More]

• ASIN: 1946755346
• ASIN: 1946755346
• ISBN: 1946755346
• Manufacturer: Brain Hunter Prep Inc.

The College Panda's SAT Writing: Advanced Guide and Workbook

A second edition fully updated for the current SAT (2018 and beyond)This book brings together everything you need to know for the SAT writing section, from the simplest to the most advanced grammar rule. Unlike most other test prep books, this one is truly geared towards the student aiming for the perfect score. It leaves no stones unturned.Inside, You'll Find:Clear explanations of all the tested SAT grammar rules, from the simplest to the most obscureTons of examples to illustrate each question type and the different ways it can show upHundreds of drills and practice questions to help you mas... [Read More]

• ASIN: 098949649X
• ASIN: 098949649X
• ISBN: 098949649X
• Manufacturer: College Panda, The

Emotional Intelligence 2.0

In today's fast-paced world of competitive workplaces and turbulent economic conditions, each of us is searching for effective tools that can help us to manage, adapt, and strike out ahead of the pack. By now, emotional intelligence (EQ) needs little introduction—it’s no secret that EQ is critical to your success. But knowing what EQ is and knowing how to use it to improve your life are two very different things.Emotional Intelligence 2.0 delivers a step-by-step program for increasing your EQ via four, core EQ skills that enable you to achieve your fullest potential:1) Self-Awareness2) Sel... [Read More]

• ASIN: 0974320625
• ASIN: 0974320625
• ISBN: 0974320625
• Brand: Bradberry, Travis/ Greaves, Jean/ Lencioni, Patrick (FRW)/ DeLazaro, Sue (CON)/ Monday, Melissa, Ph.
• Manufacturer: TalentSmart

Radical Candor: Be a Kick-Ass Boss Without Losing Your Humanity

Now a New York Times and Wall Street Journal bestseller"I raced through Radical Candor--It’s thrilling to learn a framework that shows how to be both a better boss and a better colleague. Radical Candor is packed with illuminating truths, insightful advice, and practical suggestions, all illustrated with engaging (and often funny) stories from Kim Scott’s own experiences at places like Apple, Google, and various start-ups. Indispensable." ―Gretchen Rubin author of New York Times bestseller The Happiness Project"Reading Radical Candor will help you build, lead, and inspire teams to do the... [Read More]

• ASIN: 1250103509
• ASIN: 1250103509
• ISBN: 1250103509
• Brand: St Martin s Press
• Manufacturer: St. Martin's Press

Leaders Eat Last: Why Some Teams Pull Together and Others Don't

Finally in paperback: the New York Times bestseller by the acclaimed, bestselling author of Start With Why and Together is Better. Now with an expanded chapter and appendix on leading millennials, based on Simon Sinek's viral video "Millenials in the workplace" (150+ million views).Imagine a world where almost everyone wakes up inspired to go to work, feels trusted and valued during the day, then returns home feeling fulfilled. This is not a crazy, idealized notion. Today, in many successful organizations, great leaders create environments in which people naturally work together to do remarkab... [Read More]

• ASIN: 1591848016
• ASIN: 1591848016
• ISBN: 1591848016
• Brand: PORTFOLIO
• Manufacturer: Portfolio

Easy Spanish Step-By-Step

A proven grammar-based approach that gets you communicating in Spanish with confidence, right away Easy Spanish Step by Step proves that a solid grounding in grammar basics is the key to mastering a second language. Grammatical rules and concepts are clearly explained in order of importance, and more than 300 verbs and key terms are introduced on the basis of frequency. Numerous exercises and engaging readings help learners quickly build their Spanish speaking and comprehension prowess.

• ASIN: 0071463380
• UPC: 201571463380
• ASIN: 0071463380
• ISBN: 0071463380
• Brand: McGraw-Hill
• Manufacturer: McGraw-Hill Education

Social Work ASWB Masters Exam Guide, Second Edition: A Comprehensive Study Guide for Success - Book and Free App - Updated ASWB Study Guide Book with a Full ASWB Practice Test

If you’re studying for the ASWB exam, this comprehensive study guide is a must have. Now with a free mobile and web app with purchase, it’s easier than ever to study for the ASWB Masters licensure exam. Written by a renowned social work educator rather than an unknown at a test preparation company, this thoroughly updated guide helps readers identify their weak areas, so they know what to focus on to pass the ASWB Masters licensure exam! Reviewers applaud the book’s unique test-taking tips and strategies, which are based on the author’s extensive knowledge of the exam. A thorough revie... [Read More]

• ASIN: 0826147119
• ASIN: 0826147119
• ISBN: 0826147119
• Manufacturer: Springer Publishing Company

The 4 Disciplines of Execution: Achieving Your Wildly Important Goals

Half a million copies sold. “The 4 Disciplines of Execution is a book every leader should read.” —Clayton Christensen, Professor, Harvard Business School, and author of The Innovator’s Dilemma For fans of Good to Great and The First 90 Days, The Four Disciplines of Execution is the foundational text for creating lasting organizational change.Do you remember the last major initiative you watched die in your organization? Did it go down with a loud crash? Or was it slowly and quietly suffocated by other competing priorities? By the time it finally disappeared, it’s likely no one even n... [Read More]

• ASIN: 1451627068
• ASIN: 1451627068
• ISBN: 1451627068
• Brand: Covey Sean
• Manufacturer: Free Press

The 1-Page Marketing Plan: Get New Customers, Make More Money, And Stand out From The Crowd

WARNING: Do Not Read This Book If You Hate Money To build a successful business, you need to stop doing random acts of marketing and start following a reliable plan for rapid business growth. Traditionally, creating a marketing plan has been a difficult and time-consuming process, which is why it often doesn’t get done. In The 1-Page Marketing Plan, serial entrepreneur and rebellious marketer Allan Dib reveals a marketing implementation breakthrough that makes creating a marketing plan simple and fast. It’s literally a single page, divided up into nine squares. With it, you’ll be able ... [Read More]

• ASIN: 1989025013
• ASIN: 1989025013
• ISBN: 1989025013
• Manufacturer: Page Two

Difficult Conversations: How to Discuss What Matters Most

The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: · Decipher the underlying structure of every difficult conversation  ·... [Read More]

• ASIN: 0143118447
• ASIN: 0143118447
• ISBN: 9780143118442
• Brand: Penguin Books
• Manufacturer: Penguin Books

The Success Principles(TM) - 10th Anniversary Edition: How to Get from Where You Are to Where You Want to Be

In celebration of its 10th anniversary, a revised and updated edition of Jack Canfield’s classic bestseller with a brand new foreword and an afterword for succeeding in the digital age.Since its publication a decade ago, Jack Canfield’s practical and inspiring guide has helped thousands of people transform themselves for success. Now, he has revised and updated his essential guidebook to reflect our changing times.In The Success Principles, the cocreator of the phenomenal bestselling Chicken Soup for the Soul series, helps you get from where you are to where you want to be, teaching you ho... [Read More]

• ASIN: 0062364286
• ASIN: 0062364286
• ISBN: 0062364286
• Brand: Canfield Jack
• Manufacturer: William Morrow Paperbacks

Thriving from A to Z : Best Practices to Increase Resilience, Satisfaction, and Success

Thriving from A to Z provides you with 26 best practices proven to help you learn, grow, and succeed. The essential best practices, valuable implementation tips, and engaging reflection activities help you build resilience and

• UPC: 662577702

Building a World-Class Compliance Program : Best Practices and Strategies for Success

Written by a long-standing practitioner in the field, this timely and critical work is your best source for understanding all the complex issues and requirements associated with corporate compliance. It provides clear guidance for those

• UPC: 8041910

Practical Customer Success Management

9780367182762

• UPC: 256382714

Industrial Megaprojects : Concepts, Strategies, and Practices for Success

"Avoid common pitfalls in large-scale projects using these smart strategies Over half of large-scale engineering and construction projects off-shore oil platforms, chemical plants, metals processing, dams, and similar projects have miserably poor results. These include

• UPC: 15565803

Today Matters : 12 Daily Practices to Guarantee Tomorrow's Success

The "New York Times" bestselling author of "The 21 Irrefutable Laws of Leadership" and "Thinking for a Change" adds to his list of books, audio lessons, workbooks and a Web site with this outline of

• UPC: 4015819
• Rating: 5.0

Email Marketing: Build a Massive Mailing List, Captivate and Engage Your Audience and Generate More Sales With Best Practices for Business Success - eBook

Learn the advanced email marketing strategy and tactics that grow your business, and your career! Get the most out of your email marketing campaigns. Learn how to grow your email list, create valuable targeted messaging, and

• UPC: 937484255

Benchmarking Success : The Essential Guide for Medical Practice Managers

A practice's long-term success is directly related to its ability to identify, predict, and adjust for changes. Benchmarking, when used properly, is the best tool for overcoming these

• UPC: 964533490

Email Marketing: Build a Massive Mailing List, Captivate and Engage Your Audience and Generate More Sales With Best Practices for Business Success - Audiobook

Learn the advanced email marketing strategy and tactics that grow your business, and your career!Today only, get this audio bestseller for a special price.Get the most out of your email marketing campaigns. Learn how to

• UPC: 639505878

Tsi Study Guide 2018-2019 : Tsi Test Prep Book and Practice Test Questions for the Texas Success Initiative Assessment

You probably think this is a typical study guide, however, Accepted, Inc.'s unofficial TSI Study GuIde 2018 - 2019: TSI Test Prep Book and Practice Test Questions for the Texas Success Initiative Assessment isn't like

• UPC: 786664439

Maintenance and Reliability Best Practices

Drawing upon the authors many years of shop floor and management experience in a variety of industries,

• UPC: 17374072

Practical Customer Success Management: A Best Practice Framework for Rapid: New

• UPC: 362697156653
• Category: Nonfiction
• Price: 52 USD

Practical Customer Success Management: A Best Practice Framework for Rapid Gener

• UPC: 362696083568
• Category: School Textbooks & Study Guides
• Price: 59 USD