The New York Times bestselling author, Oprah's favorite organizing expert, and America's number one problem solver presents a revolutionary book named one of the five best business books by Cathie Black, president of Hearst Magazines.It will help readers achieve the seemingly impossible: boost value and job security without sacrificing personal life. Morgenstern teaches innovative "grab and go" solutions that can be processed in as few as fifteen minutes to dramatically improve performance and efficiency, including: -Beware of multitasking. Scattering your efforts makes for a longer day. -Danc... [Read More]
The Crucial #1 New York Times Bestseller “The Mueller report is that rare Washington tell-all that surpasses its pre-publication hype…the best book by far on the workings of the Trump presidency.” —Carlos Lozada, The Washington Post The only book with exclusive analysis by the Pulitzer Prize–winning staff of The Washington Post, and the most complete and authoritative available.Read the findings of the Special Counsel’s investigation into Russian interference in the 2016 election, complete with accompanying analysis by the Post reporters who’ve covered the story from the beginni... [Read More]
One of the most valuable skills in our economy is becoming increasingly rare. If you master this skill, you'll achieve extraordinary results. Deep work is the ability to focus without distraction on a cognitively demanding task. It's a skill that allows you to quickly master complicated information and produce better results in less time. Deep work will make you better at what you do and provide the sense of true fulfillment that comes from craftsmanship. In short, deep work is like a super power in our increasingly competitive twenty-first century economy. And yet, most people have lost the ... [Read More]
In this new fifth edition, Michael Linenberger updates his longtime #1 bestselling Outlook book to cover Microsoft's new Outlook version 365, which includes desktop Outlook 2016 Windows and Mac (and Window Outlook 2013). This seminal guide presents the author's latest best practices of time, task, and e-mail management, applying these best practices in Microsoft Outlook. Strategies for using smartphones are included. Anyone who finds they are overburdened by e-mail or working too late each day will benefit from this book.
We live in an age of rapid change and instant communication. We also live in a Culture of Blame and Disrespect, creating a need to manage our responses to high-conflict people. A BIFF Response can be applied in any communication anywhere – online, social media, in a letter or even in person. It can be used at work, earning you respect and success. It can help you get along with difficult family members, friends, neighbors and others anywhere in your life.BIFF was designed to protect you and your reputation by responding quickly and civilly to people who treat you rudely, while being reasonab... [Read More]
The definitive guide to cold calling success!For more than thirty years, Stephan Schiffman, America's #1 corporate sales trainer, has shown millions of salespeople how to close a deal. In this newest edition of Cold Calling Techniques (That Really Work!), he'll show you why cold calling is still a central element of the sales cycle and where to find the best leads. Updated with new information on e-mail selling, refining voice-mail messages, and online networking, his time-tested advice includes valuable discussion points that you'll need to cover in order to effectively present your product o... [Read More]
Struggling to find new clients and grow your sales? Don't know how to find your next 6-figure client? Afraid you can't meet your sales target?Learn how to use the proven 5 step cold email system to get new business consistently.Why this 5 step cold email system works:The techniques are the results of over 1 million real cold emails tested in different industriesThe system has helped generate over 1,000 appointments with leaders including CEOs of multi-million dollar corporationsThe system has generated millions of dollars in sales opportunitiesIn "The Cold Email Playbook" you'll get step-by-st... [Read More]
Virtualization, cloud, containers, server automation, and software-defined networking are meant to simplify IT operations. But many organizations adopting these technologies have found that it only leads to a faster-growing sprawl of unmanageable systems. This is where infrastructure as code can help. With this practical guide, author Kief Morris of ThoughtWorks shows you how to effectively use principles, practices, and patterns pioneered through the DevOps movement to manage cloud age infrastructure.Ideal for system administrators, infrastructure engineers, team leads, and architects, this b... [Read More]
There are only twenty-four hours in a day, but you can make them count. Time Management, a comprehensive and essential resource for any manager on the run, shows you how.Learn to:Set and prioritize goals, objectives, and tasksCreate an effective scheduleAvoid distractions and interruptionsRespect other people's timeBuild a time-conscious organizationThe Collins Best Practices guides offer new and seasoned managers the essential information they need to achieve more, both personally and professionally. Designed to provide tried-and-true advice from the world's most influential business minds, t... [Read More]
Apply software-inspired management concepts to accelerate modern marketing In many ways, modern marketing has more in common with the software profession than it does with classic marketing management. As surprising as that may sound, it's the natural result of the world going digital. Marketing must move faster, adapt more quickly to market feedback, and manage an increasingly complex set of customer experience touchpoints. All of these challenges are shaped by the dynamics of software—from the growing number of technologies in our own organizations to the global forces of the Internet at l... [Read More]
Search engines and social media have certainly changed how prospecting pipelines for salespeople are built today, but the vitality of the pipeline itself has not. Even today, the key to success for every salesperson is his pipeline of prospects. Top producers are still prospecting. All. The. Time.However, buyers have evolved, therefore your prospecting needs to as well. In High-Profit Prospecting, sales expert Mark Hunter shatters costly prospecting myths and eliminates confusion about what works today. Merging new strategies with proven practices that unfortunately many have given up (much to... [Read More]
"The social customer is your NEW customer. And if you don’t recognize it, they will be someone else’s new customer. Adam Metz presents a clear, concise game plan for attracting them, connecting with them, and keeping them. Don’t just buy this book: invest in the content. Actually, invest time to implement the content."―JEFFREY GITOMER, author of The Little Red Book of Selling and Social BOOM! "This book connects two key dots in the customer equation: knowing why your customers uniquely do business with you and taking actions that cause them to repeat that choice more frequently."― RI... [Read More]
THE STUDENT LEADERSHIP PRACTICES INVENTORY (Student LPI) is the only leadership tool designed specifically for students and young people. Developed by Jim Kouzes and Barry Posner, the second edition of this celebrated instrument package approaches leadership as a measurable, learnable, and teachable set of behaviors. This 360° leadership assessment tool helps students and young people measure their leadership competencies, while guiding them through the process of applying Kouzes and Posner’s acclaimed Five Practices of Exemplary Student Leadership® model to real-life challenges.
Build Customer Relationships and Win Big Revenue! “Unbreakable relationships are crucial to success in business. Lou Imbriano captures what it takes to forge the kind of deep credibility that encourages consumers and clients to trust you with their hard-earned dollars. If you want to deepen your customers’ trust and grow your revenues, I suggest you read Winning the Customer and you will win.” —Bob Reynolds, President & CEO, Putnam Investments “Lou Imbriano rescues the word ‘winning’ from the clutches of Charlie Sheen . . . and, like a Patriots playbook, Lou takes you through his... [Read More]
In this concise review of best practices, we examine the online channel, its history and current form, and prepare business leaders to effectively manage the email they receive from customers and sales prospects. Specific topics include the following:The history of business communicationThe nature of current technology and its usesBusiness processes and policiesCommunication strategies Oversight methods and practicesResponse guidelines and templatesDrafting an online contact matrix, andRequired skill sets and training for staffThis book provides business leaders, managers and small business ow... [Read More]
Learn the advanced email marketing strategy and tactics that grow your business, and your career! Get the most out of your email marketing campaigns. Learn how to grow your email list, create valuable targeted messaging, and
Guidance for ITAM provides a direction in a concise, clear, user friendly and understandable way for all the ITAM audiences (newbie's, intermediates, experts). This book is not just for ITAM process consultants or management folks
Learn the advanced email marketing strategy and tactics that grow your business, and your career!Today only, get this audio bestseller for a special price.Get the most out of your email marketing campaigns. Learn how to
"Looking to select a web content management system (CMS), but confused about the promises, terminology, and buzzwords? Do you want to understand content management without having to dive into the underlying programming? This book provides
If you're new to project management or need to refresh your knowledge, Project Management Essentials, Third Edition is the quickest and easiest way to learn how to manage projects successfully. The concepts presented are not
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