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Customer Retention with Customer Service : Best Practices
In this global economy there are constant changes. However, one thing remains the same - the customers needs. A company that hires with this in mind will be able to grow and reduce customer churn. This book will give you foundation to be excellent with understanding how to treat a customer. Keep in mind customers are co-workers, partners and people who buy your service or product.
- ASIN: B07K68VB53
- ASIN: B07K68VB53
- Manufacturer: CMH
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ITIL Service Transition: 2011 (Best Management Practices)
By focusing on delivery and control process activities, ITIL Service Operation describes how a highly desirable steady state of managing services can be achieved on a day-to-day basis. Key Features The updated ITIL publications share a similar standard structure (including generic content in Chapters 1, 2 and 6) to improve consistency and aid navigation. Some content has been reorganized to improve flow and readability, and ensure alignment across the suite including clarification around interfaces, and inputs and outputs across the service lifecycle.Terminology has been clarified and made con... [Read More]
- ASIN: 0113313063
- ASIN: 0113313063
- ISBN: 9780113313068
- Manufacturer: The Stationery Office
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Unleashing Excellence: The Complete Guide to Ultimate Customer Service
A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment, keeping customers happy is the key to long-term success. But some businesses provide much better customer service than others. It's not always clear what works and what doesn't, and implementing new customer service practices midstream can be a difficult, chaotic task. Business leaders who want to transform their business culture into one of customer service excellence need reliable, proven guidance. Unleashing Excellence gives you practical tools and step-by-step... [Read More]
- ASIN: 0470503807
- ASIN: 0470503807
- ISBN: 0470503807
- Manufacturer: Wiley
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Maintenance Best Practices
"I have been a student of M&R for many years, though always in non-technical positions as a professional marketer for products and services companies in the industrial space. I realized whenever I studied Maintenance and Reliability Best Practices in preparation for the CMRP exam, that I was on the right track. Thank you for allowing me to successfully pass the exam as a result of your book on top of the nearly eight years I've been in the industry. I appreciate you very much. I just received notice that I passed the CMRP from The Society for Maintenance and Reliability Professionals! Tha... [Read More]
- ASIN: 0831134348
- ASIN: 0831134348
- ISBN: 9780831134341
- Brand: INDUSTRIAL PRESS
- Manufacturer: Industrial Press
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Customer Experience 365: Daily Advice For Better Customer Service
Customer Experience 365 provides daily advice, guidance and insight to anyone who deals with customers (internal or external) on a regular basis. Filled with insight and humor, Customer Experience 365 reminds us of the key enablers of great service: empathy, listening, genuine care and most of all quick action.
- ASIN: 1508651159
- ASIN: 1508651159
- ISBN: 1508651159
- Manufacturer: CreateSpace Independent Publishing Platform
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42 Rules for Outsourcing Your Call Center (2nd Edition): Best Practices for Outsourcing Call Center Planning, Operations and Management
'42 Rules for Outsourcing Your Call Center (2nd Edition)' is a compilation of real-life problems, lessons learned, pitfalls found, and practical approaches for planning, implementing, and outsourcing call center operations. It provides a path for companies outsourcing their first call center with a logical sequence of steps for moving an existing operation to an outsourced organization. The book is a foundation for anyone considering outsourcing their call center. It starts by answering the question "Why Outsource," and then guides the reader with rules from defining the project to selecting a... [Read More]
- ASIN: 1607731096
- ASIN: 1607731096
- ISBN: 1607731096
- Manufacturer: Super Star Press
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Breakthrough Customer Service: Best Practices of Leaders in Customer Support
Praise for Mike Russill, Vice-President, Retail, Sunoco Inc. Catherine Neville, President, Quality Management Institute Dan Plashkes, President, S&P Data Philip C. Brown, Senior Vice-President, Telebanking and Alternate Channels, Bank of Montreal Brenda Anderson, Executive Director, International Customer Service Association J.A. Sinex, III, Manager, Global Integrated Services Team, External Affairs, DuPont Breakthrough Customer Service Best Practices of Leaders in Customer Support "An impressive array of experts and industry winners provide a virtual road map through the major changes necessa... [Read More]
- ASIN: 0471642320
- ASIN: 0471642320
- ISBN: 0471642320
- Manufacturer: Wiley
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Built to Serve: How to Drive the Bottom Line with People-First Practices
In Built to Serve, Dan Sanders, CEO of the award-winning, service-oriented United Supermarkets, makes this bold claim: the prevailing business culture is broken and a radical transformation is required-a paradigm shift that reshapes our understanding of the true purpose of work. Leaders have a choice-continue to chase a broken price-profit model and suffer the consequences or build a culture committed to servanthood and discover the fulfillment evident when people see their work as a ministry. The choice leaders make will not only determine economic success and failure but also will determine ... [Read More]
- ASIN: 0071497927
- ASIN: 0071497927
- ISBN: 0071497927
- Manufacturer: McGraw-Hill Education
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The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
Discover the secrets of world-class leadership! When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company. With ceaseless attention to every luxurious detail, the company has set the bar for creating memorable customer experiences in world-class settings. Now, for the first time, the leadership secrets behind the company's extraordinary success are revealed. The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company. Granted unprecedented access to the company's executives, staff... [Read More]
- ASIN: 0071548335
- UPC: 884420580157
- ASIN: 0071548335
- ISBN: 0071548335
- Brand: McGraw-Hill
- Manufacturer: McGraw-Hill Education
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Supply Chain Management Best Practices
Learn what it takes to develop and have a "best-in-class" supply chain This new edition shows you how to build supply chains that work by illustrating how leading companies are doing it. Identifying world-class supply chains in more than a dozen different industries and explaining in detail how these companies got to where they are, this essential book reveals the proven strategies, solutions, and performance metrics used by leading companies to design their extended enterprises. Identifies proven strategies, solutions, and performance metrics for supply chain management best practice benchma... [Read More]
- ASIN: 0470531886
- ASIN: 0470531886
- ISBN: 0470531886
- Manufacturer: Wiley
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Salesforce.com Secrets of Success: Best Practices for Real Sales Results
Drive Better Productivity and Increase Saleswith Salesforce.com–Starting Now Discover Real-World Best Practices—Without Paying Expensive Consultants You’re investing in Salesforce.com for one reason: to drive major performance improvements across your entire organization. Salesforce.com® Secrets of Success will help you do just that. Drawing on his experience with dozens of deployments, author David Taber offers expert guidance on every aspect of Salesforce.com deployment, with results-focused best practices for every area of the organization touched by Salesforce.com... [Read More]
- ASIN: B0029XKNHQ
- ASIN: B0029XKNHQ
- Manufacturer: Prentice Hall
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Start with Why: How Great Leaders Inspire Everyone to Take Action
The inspiring, life-changing bestseller by the author of LEADERS EAT LAST and TOGETHER IS BETTER. In 2009, Simon Sinek started a movement to help people become more inspired at work, and in turn inspire their colleagues and customers. Since then, millions have been touched by the power of his ideas, including more than 28 million who’ve watched his TED Talk based on START WITH WHY -- the third most popular TED video of all time. Sinek starts with a fundamental question: Why are some people and organizations more innovative, more influential, and more profitable than others? Why do some c... [Read More]
- ASIN: 1591846447
- ASIN: 1591846447
- ISBN: 9781591846444
- Brand: Portfolio
- Manufacturer: Portfolio
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How Clients Buy: A Practical Guide to Business Development for Consulting and Professional Services
The real-world guide to selling your services and bringing in business How Clients Buy is the much-needed guide to selling your services. If you're one of the millions of people whose skills are the 'product,' you know that you cannot be successful unless you bring in clients. The problem is, you're trained to do your job—not sell it. No matter how great you may be at your actual role, you likely feel a bit lost, hesitant, or 'behind' when it comes to courting clients, an unfamiliar territory where you're never quite sure of the line between under- and over-selling. This book comes to the re... [Read More]
- ASIN: 111943470X
- ASIN: 111943470X
- ISBN: 9781119434702
- Manufacturer: Wiley
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Relationship Perspectives on Customer Support Service: Exploring Best Practice for the Telecom Industry
The telecommunications sector has become a vital area for the economic development of industrialized countries. This is due to rapid progress in technology and huge competition arising among the telecom service providers. To keep the dominating position intact in the market and compete with other telecommunication service providers and enhance positions in their market, it’s important to develop service quality and precedence of customer support service as core service for creating long term relationship with customers. Scholars have come up with the fact that it is five times more costly to... [Read More]
- ASIN: 365912172X
- ASIN: 365912172X
- ISBN: 9783659121722
- Manufacturer: LAP LAMBERT Academic Publishing
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Business to Business Customer Satisfaction Surveys Best Practice - A Practical Guide
"This is an extremely useful and practical guide for any organisation that really wants to engage and understand the importance of what is meant by Business-to-Business (B2B) interactions in the modern work environment. Right from the outset it clarifies the usage of terminology and continues with a highly practical approach in showing the relevance and significance of developing highly effective customer satisfaction surveys. It is based on the accumulated and collected evidence of the authors experiences in this field and provides numerous examples of real real-life scenarios around produ... [Read More]
- ASIN: B01AGGL4JS
- ASIN: B01AGGL4JS
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The Million-Dollar Financial Advisor Team : Best Practices from Top Performing Teams
David Mullen, Jr., whose financial advisor program at Merrill Lynch had a success rate twice the industry average, shows advisors how to effectively offer wealth and financial management services under one roof to better service
- UPC: 829055553
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Operational Risk Management : Best Practices in the Financial Services Industry
9781119549048
- UPC: 310287164
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Customer Service Intermediate Level Full Certification Kit - Complete Skills, Training, and Support Steps to the Best Customer Experience by Redefining and Improving Customer Experience - eBook
Practical, concise help for dealing with customers: The book and its accompanying eLearning course and Certification paves the way for the Best Customer Experience by Redefining and Improving Customer Experience: An Innovative Strategy by the
- UPC: 771437929
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The Retail Handbook (Second Edition) : Master Omnichannel Best Practice to Attract, Engage and Retain Customers in the Digital Age
Antony Welfare shares a unique view of retailing from the 1930s up to today's cutting edge best practice. With insights drawn from his wide experience of working with global retailers and consumer brands in the
- UPC: 646089366
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Code Enforcement Best Practices: Safety, Customer Service & Communications
Code Enforcement Best Practices: Safety, Customer Service &
- UPC: 572614032
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Studyguide for Customer Service Delivery : Research and Best Practices by Fogli, ISBN 9780787976200
Outlines & Highlights for Customer Service Delivery: Research and Best Practices by Fogli, ISBN:
- UPC: 17735440
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Human Resource Management In The Hospitality Industry 9 Rev ed
Human Resource Management In The Hospitality Industry 9 Rev
- UPC: 20664679
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Customer Service in Libraries - eBook
In this book, nine librarians from across the country describe their libraries’ best practices in this key area. Their contributions range from all-encompassing customer service policies and models any library can both adapt and be
- UPC: 571658539
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Industrial Project Management : International Standards and Best Practices for Engineering and Construction Contracting
Industrial Project Management : International Standards and Best Practices for Engineering and Construction
- UPC: 299502408
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The Next Frontier of Restaurant Management : Harnessing Data to Improve Guest Service and Enhance the Employee Experience
The Next Frontier of Restaurant Management brings together the latest research in hospitality studies to offer students, hospitality executives, and restaurant managers and trainers the best practices for restaurant success. Alex M. Susskind and Mark
- UPC: 681080727
Customer Service Vs. Customer Experience
How to give great customer service: The L.A.S.T. method
What is customer service ? The 7 Essentials To Excellent Customer Service
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