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Guidance for Change Management: According to ISO/IEC 20000 & 9001 Standards, Six Sigma and ITSM Best Practices
There are numerous books on change management from different best practices, but none providing proper guidance on elements like implementation, improvement and execution of operational activities. Hence this book has been written focusing on those elements which were not covered by any best practice frameworks or by any author. Guidance for Change Management is a fresh book with practical knowledge on change management (with respect to ITSM discipline). This book has been written considering the challenges faced by the change management staff like change manager, change analysts, and IT consu... [Read More]
- ASIN: 0991320565
- ASIN: 0991320565
- ISBN: 0991320565
- Manufacturer: ServiceManagers.Org
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The ITSM Iron Triangle - Incidents, changes and problems (Stories in transforming ITIL® best practice into operational success Book 1)
This innovative work of fiction demonstrates how ITIL® best practice can ensure the success of your IT process implementation projects. It is based on real-life, up-to-date situations and offers vital strategies to implement the most important aspects of ITIL into your business and to tailor them to your organisation's particular needs.
- ASIN: B00HEM7YRE
- ASIN: B00HEM7YRE
- Manufacturer: IT Governance Publishing
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ITIL Service Operation: 2011 (Best Management Practice)
The ITIL Editions 2011 has been updated for clarity, consistency, correctness, and completeness. By focusing on delivery and control process activities, ITIL Service Operation describes how a highly desirable steady state of managing services can be achieved on a day-to-day basis.
- ASIN: 0113313071
- ASIN: 0113313071
- ISBN: 0113313071
- Brand: imusti
- Manufacturer: The Stationery Office
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The Visible Ops Handbook: Implementing ITIL in 4 Practical and Auditable Steps
The Core of Visible Ops Visible Ops is a methodology designed to jumpstart implementation of controls and process improvement in IT organizations needing to increase service levels, security, and auditability while managing costs. Visible Ops is comprised of four prescriptive and self-fueling steps that take an organization from any starting point to a continually improving process. Making ITIL Actionable Although the Information Technology Infrastructure Library (ITIL) provides a wealth of best practices, it lacks prescriptive guidance: What do you implement first, and how do you do it? Moreo... [Read More]
- ASIN: 0975568612
- ASIN: 0975568612
- ISBN: 0975568612
- Brand: Brand: Information Technology Process Institute
- Manufacturer: Information Technology Process inst
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ITIL and Organizational Change
As you read this book, you will see how you can benefit from:minimizing and overcoming resistance to change, as you understand the reasons behind employees' apprehensionshigher staff morale and improved relationships across the organization, as you obtain buy-in to the changeincreased productivity, as time is focused on the right projects and tasksknowing how to measure and publicize your successes, thereby further improving morale and productivitylearning how to manage the 'human aspect' of your project, which will enable the best possible outcome for customers, employees and the organization... [Read More]
- ASIN: B00HEOZQUY
- ASIN: B00HEOZQUY
- Manufacturer: IT Governance Publishing
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ITIL® V3 Foundation Exam: The Study Guide
• Covers all Foundation Exam Content • Contains Official Sample Exams • Contains Official Glossary of terms • Great fold-flat format for class training • Processes explained separately to support post exam implementation • 230 pages means fantastic value for money This new title covers all the material found in the ITIL® Foundations Exam. Its 230 pages cover everything you need to know to pass the exam and in addition the Official OGC sample exams are included at the end of each chapter. The title separates out the processes within each lifecycle stage making this a handy and conv... [Read More]
- ASIN: 9087530692
- ASIN: 9087530692
- ISBN: 9087530692
- Manufacturer: Van Haren Publishing
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Problem Management: A practical guide
The IT Service Management process known as Problem Management is more than simply restoring services and applying permanent fixes to incidents; it is about providing a stable and available infrastructure that supports business processes and enables the success of the business.
- ASIN: B01MU2QL9D
- ASIN: B01MU2QL9D
- Manufacturer: TSO
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Newbies Exam Study Handbook: Expert Guidance for Beginners
Pass Your ITIL® Foundation Exam First Time!Covering ITIL versions V2, V3 and the latest rewrite of V3 (i.e. ITIL 2011) this guide is fully up-to-date and is excellent exam prep material for anyone looking to study for the ITIL® Foundation Certificate in IT Service Management.A handbook that includes the full text of the following works …IT Service Management for NewbiesA top quality introduction to the ITIL framework and the IT Service Management discipline, descriptions of all 26 ITIL processes and a full service lifecycle description. In addition, there are helpful illustrations and tips... [Read More]
- ASIN: 1521291063
- ASIN: 1521291063
- ISBN: 1521291063
- Manufacturer: Independently published
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SIMPLE WAYS OF HANDLING RELEASE MANAGEMENT PROCESS
This book is about handling Release Management Process. If anyone who are new to the world of ITIL and want to handle Release Management process efficiently can take the help of these best practices followed in real time environment.
- ASIN: B01CQHF2E8
- ASIN: B01CQHF2E8
- Manufacturer: Prasenjit Das
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Problem Management For I.T. Departments
Effective Problem Management is the key driver to increased stability, less downtime and overall higher customer satisfaction in the I.T. environment. In this book the author shares "real world" experience, taking you beyond ITIL theory and into topics that will save you countless hours as you build your Problem Management program.
- ASIN: 1512113611
- ASIN: 1512113611
- ISBN: 1512113611
- Manufacturer: CreateSpace Independent Publishing Platform
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Service Management Practitioner Guides: Volume 1 (USMBOK Practitioner Series - Volume 1)
This collection represents Volume 1 of the practitioner guide sets, and includes the Service Incident, Problem, Change and Configuration Management practitioner guide publications, offered as a discounted price.
- ASIN: B005E2LDOQ
- ASIN: B005E2LDOQ
- Manufacturer: Service Management 101
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Foundations of IT Service Management Based on ITIL V3
The industry classic guide on the topic of ITIL. This looks at Best Practices described in the ITIL V3 upgrade. Focusing on the Lifecycle approach, this covers Service Strategy, Service Design, Service Operation, Service Transition,
- UPC: 7895716
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Purchase Order Management Best Practices : Process, Technology, and Change Management
Companies with effective procurement strategies, processes, and technology are beginning to separate themselves from the competition and purchase order management has become a new critical core competency. This book offers detailed guidance into every aspect
- UPC: 53626793
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The Human Change Management Body of Knowledge (HCMBOK�) - eBook
"I am happy to recommend this work. I believe in the principles presented in it and identify with its context. Due to the lack of knowledge on the subject in the market, it is a
- UPC: 648655521
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Culturally Tuning Change Management - eBook
Managing change across cultures can be tricky, and universal approaches to change management may not serve their purpose in every cultural setting. This book examines the cultural dimensions that can influence the perceptions of and
- UPC: 149204045
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Best Practices for Change Management
Details Coming Soon
- UPC: 54970010
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Additive Manufacturing Change Management : Best Practices
9781138611757
- UPC: 904849082
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The Human Change Management Body of Knowledge (Hcmbok(r)), Third Edition
Originally published in 2016 in Portuguese as: HCMBOK: o fator humano na lideranoca de
- UPC: 548748037
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ITIL service transition
ITIL service transition...
- UPC: 17025811
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ITIL Service Operation
The ITIL Editions 2011 has been updated for clarity, consistency, correctness, and completeness. By focusing on delivery and control process activities, "ITIL Service Operation" describes how a highly desirable steady state of managing services can
- UPC: 17025810
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ITIL Continual Service Improvement
ITIL Continual Service
- UPC: 17025809
ITSM Change Management Best Practices
ITIL - Change Management
ITIL Change Management Do's and Don'ts
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