• Problem Management: A practical guide

    The IT Service Management process known as Problem Management is more than simply restoring services and applying permanent fixes to incidents; it is about providing a stable and available infrastructure that supports business processes and enables the success of the business....

    • ASIN: B01MU2QL9D

  • Foundations of IT Service Management Based on ITIL V3

    The industry classic guide on the topic of ITIL. This looks at Best Practices described in the ITIL V3 upgrade. Focusing on the Lifecycle approach, this covers Service Strategy, Service Design, Service Operation, Service Transition,

    • UPC: 7895716

  • ITIL - eBook

    Note: This pocket book is available in several languages: English, German, Dutch. Since 2001 the Van Haren Publishing ITIL Pocket Guides have helped readers all over the world to understand the essentials of ITIL (IT

    • UPC: 561132093

  • Passing the ITIL Foundation Exam

    Passing the ITIL Foundation

    • UPC: 19906648

  • Key Element Guide Itil Service Design

    Books : Key element guide ITIL service design (Best Management Practice)

    • UPC: 23079979

  • Itil Pocket Guide 2011

    Vanaf 2001 hebben de ITIL pocketguides van Van Haren Publishing lezers over de gehele wereld ingeleid in de wereld van ITIL (IT Infrastructure Library), het belangrijkste framework voor IT-servicemanagement. Deze pocketguide voorziet weer in dezelfde

    • UPC: 19906649

  • Passing the ITIL® Foundation Exam - eBook

    This book helps people prepare for the ITIL® 2011 Edition Foundation qualification exam. It contains direct links to the full syllabus and specifies the terms and definitions required. In addition it gives sample questions for

    • UPC: 401451901

  • IT-servicemanagement op basis van ITIL® - eBook

    De vorige drukken van dit boek zijn al jaren de meest toonaangevende publicatie op het gebied van ITIL. Vanaf de eerste druk in 1999 is dit oorspronkelijk in het Nederlands verschenen boek in opeenvolgende versies

    • UPC: 844394090

  • ITIL A Pocket Guide 2011

    Books : Itil® 2011 Edition  A Pocket Guide (Best Practice Series)

    • UPC: 19823070

  • ITSM Process Assessment Supporting ITIL : Using TIPA to Assess and Improve Your Processes with ISO 15504 and Prepare for ISO 20000 Certification

    This innovative text explains how to use TIPA to assess and improve processeswith ISO 15504 and prepare for ISO 20000

    • UPC: 13435251

  • Foundations of ITIL

    Books : Foundations of Itil® (Best Practice Series)

    • UPC: 20526406

  • ITIL CMDB: A simple scenario

    What Is Configuration Management and a CMDB

    4/3 Ask the Expert: ITSM Related CMDB best practices workout session