• The ITSM Iron Triangle - Incidents, changes and problems (Stories in transforming ITIL® best practice into operational success Book 1)

    This innovative work of fiction demonstrates how ITIL® best practice can ensure the success of your IT process implementation projects. It is based on real-life, up-to-date situations and offers vital strategies to implement the most important aspects of ITIL into your business and to tailor them to your organisation's particular needs....

    • ASIN: B00HEM7YRE

  • Guidance for Incident Management: According to ISO/IEC 20000 & 9001 Standards, Six Sigma and ITSM Best Practices

    There are numerous books on incident management from different best practices, but none provide proper guidance on elements like implementation, improvement, and execution of operational activities. Hence, this book has been written focusing on those elements which were not covered by any best practice frameworks or by any other author. Guidance fo...

    • ASIN: B01LY23AMX

  • Guidance for Incident Management: According to ISO/IEC 20000 & 9001 Standards, Six Sigma and ITSM Best Practices

    There are numerous books on incident management from different best practices, but none provide proper guidance on elements like implementation, improvement, and execution of operational activities. Hence, this book has been written focusing on those elements which were not covered by any best practice frameworks or by any other author. Guidance fo...

    • ASIN: 0991320549

  • Problem Management: A practical guide

    The IT Service Management process known as Problem Management is more than simply restoring services and applying permanent fixes to incidents; it is about providing a stable and available infrastructure that supports business processes and enables the success of the business....

    • ASIN: B01MU2QL9D

  • Problem Management For I.T. Departments

    Effective Problem Management is the key driver to increased stability, less downtime and overall higher customer satisfaction in the I.T. environment. In this book the author shares "real world" experience, taking you beyond ITIL theory and into topics that will save you countless hours as you build your Problem Management program....

    • ASIN: 1512113611

  • IT Compliance. Schikane durch Regulatoren oder Chance für Wettbewerbsvorteile und wirksamer Schutz von Unternehmensdaten? (German Edition)

    Studienarbeit aus dem Jahr 2013 im Fachbereich Informatik - Wirtschaftsinformatik, Note: 2,3, Johann Wolfgang Goethe-Universität Frankfurt am Main (Lehrstuhl für Betriebswirtschaftslehre, insb. Wirtschaftsinformatik und Informationsmanagement), Veranstaltung: IT-Trends 2014, Sprache: Deutsch, Abstract: Das Thema IT-Compliance gewinnt in den letzt...

    • ASIN: B06XJT11TG

  • Service Management Practitioner Guides: Volume 1 (USMBOK Practitioner Series - Volume 1)

    This collection represents Volume 1 of the practitioner guide sets, and includes the Service Incident, Problem, Change and Configuration Management practitioner guide publications, offered as a discounted price....

    • ASIN: B005E2LDOQ

  • Computer Incident Response and Forensics Team Management

    Computer Incident Response and Forensics Team Management provides security professionals with a complete handbook of computer incident response from the perspective of forensics team management. This unique approach teaches readers the concepts and principles they

    • UPC: 23674777

  • A Guide to the Project Management Body of Knowledge (PMBOK(R) Guide-Sixth Edition / Agile Practice Guide Bundle (BRAZILIAN PORTUGUESE)

    To support the broadening spectrum of project delivery approaches, PMI is offering A Guide to the Project Management Body of Knowledge (PMBOK(R) Guide) - Sixth Edition as a bundle with its latest, the Agile Practice

    • UPC: 764752017

  • Web Content Management : Systems, Features, and Best Practices

    "Looking to select a web content management system (CMS), but confused about the promises, terminology, and buzzwords? Do you want to understand content management without having to dive into the underlying programming? This book provides

    • UPC: 44979023

  • Project Portfolio Management in Theory and Practice : Thirty Case Studies from Around the World

    9781498769242

    • UPC: 51795913

  • Essentials of Health Information Management : Principles and Practices

    Get in the know and learn in the now with ESSENTIALS OF HEALTH INFORMATION MANAGEMENT: PRINCIPLES AND PRACTICES, FOURTH EDITION! Electronic health records are the norm in health care today, so you must master technology

    • UPC: 435003780

  • FEMA U.S. Fire Administration Traffic Incident Management Systems (FA-330) - Case Studies, Equipment to Improve Highway Safety, Preincident Planning, Best Practices - eBook

    In 2003, the U.S. Fire Administration (USFA) announced a goal to reduce firefighter fatalities by 25 percent within 5 years and 50 percent within 10 years. It also committed to doing research that would support

    • UPC: 413693191

  • Dissertation Proposal: Development of a recommendation on the implementation of IT service management on the basis of ITIL in SMEs - eBook

    Seminar paper from the year 2010 in the subject Business economics - Marketing, Corporate Communication, CRM, Market Research, Social Media, grade: 1,0, Prifysgol Cymru University of Wales, course: Research Methods, language: English, abstract: This assignment

    • UPC: 872878754

  • Best Practices: Time Management - eBook

    There are only twenty-four hours in a day, but you can make them count. Time Management, a comprehensive and essential resource for any manager on the run, shows you how.Learn to:Set and prioritize goals, objectives,

    • UPC: 449836318

  • Project Management Essentials : A Quick and Easy Guide to the Most Important Concepts and Best Practices for Managing Your Projects Right

    If you're new to project management or need to refresh your knowledge, Project Management Essentials, Third Edition is the quickest and easiest way to learn how to manage projects successfully. The concepts presented are not

    • UPC: 22897612

  • Managing Products to Deliver Solutions : 25 Best Practices for B2B Product Management

    If you only read one "product management" book this year, this should be it. Instead of presenting another spin on how to turn ideas into blockbuster products, Managing Products to Deliver Solutions lets you in

    • UPC: 46765148

  • Incident Management | ITIL V3 Foundation | ITIL Basics | Simplilearn

    Webinar: Best Practice Incident Management

    8 Best Practices to Deal with Major Incidents in IT - Derek Melber