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The ITSM Iron Triangle - Incidents, changes and problems (Stories in transforming ITIL® best practice into operational success Book 1)
This innovative work of fiction demonstrates how ITIL® best practice can ensure the success of your IT process implementation projects. It is based on real-life, up-to-date situations and offers vital strategies to implement the most important aspects of ITIL into your business and to tailor them to your organisation's particular needs.
- ASIN: B00HEM7YRE
- ASIN: B00HEM7YRE
- Manufacturer: IT Governance Publishing
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Guidance for Incident Management: According to ISO/IEC 20000 & 9001 Standards, Six Sigma and ITSM Best Practices
There are numerous books on incident management from different best practices, but none provide proper guidance on elements like implementation, improvement, and execution of operational activities. Hence, this book has been written focusing on those elements which were not covered by any best practice frameworks or by any other author. Guidance for Incident Management is a fresh book with practical knowledge on incident management (with respect to ITSM discipline). This book has been written considering the challenges faced by the incident management staff such as incident managers, major inc... [Read More]
- ASIN: B01LY23AMX
- ASIN: B01LY23AMX
- Manufacturer: ServiceManagers.Org
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Guidance for Incident Management: According to ISO/IEC 20000 & 9001 Standards, Six Sigma and ITSM Best Practices
There are numerous books on incident management from different best practices, but none provide proper guidance on elements like implementation, improvement, and execution of operational activities. Hence, this book has been written focusing on those elements which were not covered by any best practice frameworks or by any other author. Guidance for Incident Management is a fresh book with practical knowledge on incident management (with respect to ITSM discipline). This book has been written considering the challenges faced by the incident management staff such as incident managers, major inc... [Read More]
- ASIN: 0991320549
- ASIN: 0991320549
- ISBN: 0991320549
- Manufacturer: ServiceManagers.org
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Problem Management: A practical guide
The IT Service Management process known as Problem Management is more than simply restoring services and applying permanent fixes to incidents; it is about providing a stable and available infrastructure that supports business processes and enables the success of the business.
- ASIN: B01MU2QL9D
- ASIN: B01MU2QL9D
- Manufacturer: TSO
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Problem Management For I.T. Departments
Effective Problem Management is the key driver to increased stability, less downtime and overall higher customer satisfaction in the I.T. environment. In this book the author shares "real world" experience, taking you beyond ITIL theory and into topics that will save you countless hours as you build your Problem Management program.
- ASIN: 1512113611
- ASIN: 1512113611
- ISBN: 1512113611
- Manufacturer: CreateSpace Independent Publishing Platform
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IT Compliance. Schikane durch Regulatoren oder Chance für Wettbewerbsvorteile und wirksamer Schutz von Unternehmensdaten? (German Edition)
Studienarbeit aus dem Jahr 2013 im Fachbereich Informatik - Wirtschaftsinformatik, Note: 2,3, Johann Wolfgang Goethe-Universität Frankfurt am Main (Lehrstuhl für Betriebswirtschaftslehre, insb. Wirtschaftsinformatik und Informationsmanagement), Veranstaltung: IT-Trends 2014, Sprache: Deutsch, Abstract: Das Thema IT-Compliance gewinnt in den letzten Jahren für Unternehmen durch die Zunahme der regulatorischen Vorgaben, seitens des Gesetzgebers, tagtäglich an Relevanz. Staatlichen Direktiven sollten innerbetrieblich so umgesetzt werden, dass ein möglichst positiver Nutzen entsteht. Durch ko... [Read More]
- ASIN: B06XJT11TG
- ASIN: B06XJT11TG
- Manufacturer: GRIN Verlag
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Service Management Practitioner Guides: Volume 1 (USMBOK Practitioner Series - Volume 1)
This collection represents Volume 1 of the practitioner guide sets, and includes the Service Incident, Problem, Change and Configuration Management practitioner guide publications, offered as a discounted price.
- ASIN: B005E2LDOQ
- ASIN: B005E2LDOQ
- Manufacturer: Service Management 101
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Computer Incident Response and Forensics Team Management
Computer Incident Response and Forensics Team Management provides security professionals with a complete handbook of computer incident response from the perspective of forensics team management. This unique approach teaches readers the concepts and principles they
- UPC: 23674777
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A Guide to the Project Management Body of Knowledge (PMBOK(R) Guide-Sixth Edition / Agile Practice Guide Bundle (BRAZILIAN PORTUGUESE)
To support the broadening spectrum of project delivery approaches, PMI is offering A Guide to the Project Management Body of Knowledge (PMBOK(R) Guide) - Sixth Edition as a bundle with its latest, the Agile Practice
- UPC: 764752017
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Web Content Management : Systems, Features, and Best Practices
"Looking to select a web content management system (CMS), but confused about the promises, terminology, and buzzwords? Do you want to understand content management without having to dive into the underlying programming? This book provides
- UPC: 44979023
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Project Portfolio Management in Theory and Practice : Thirty Case Studies from Around the World
9781498769242
- UPC: 51795913
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Essentials of Health Information Management : Principles and Practices
Get in the know and learn in the now with ESSENTIALS OF HEALTH INFORMATION MANAGEMENT: PRINCIPLES AND PRACTICES, FOURTH EDITION! Electronic health records are the norm in health care today, so you must master technology
- UPC: 435003780
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FEMA U.S. Fire Administration Traffic Incident Management Systems (FA-330) - Case Studies, Equipment to Improve Highway Safety, Preincident Planning, Best Practices - eBook
In 2003, the U.S. Fire Administration (USFA) announced a goal to reduce firefighter fatalities by 25 percent within 5 years and 50 percent within 10 years. It also committed to doing research that would support
- UPC: 413693191
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Dissertation Proposal: Development of a recommendation on the implementation of IT service management on the basis of ITIL in SMEs - eBook
Seminar paper from the year 2010 in the subject Business economics - Marketing, Corporate Communication, CRM, Market Research, Social Media, grade: 1,0, Prifysgol Cymru University of Wales, course: Research Methods, language: English, abstract: This assignment
- UPC: 872878754
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Best Practices: Time Management - eBook
There are only twenty-four hours in a day, but you can make them count. Time Management, a comprehensive and essential resource for any manager on the run, shows you how.Learn to:Set and prioritize goals, objectives,
- UPC: 449836318
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Project Management Essentials : A Quick and Easy Guide to the Most Important Concepts and Best Practices for Managing Your Projects Right
If you're new to project management or need to refresh your knowledge, Project Management Essentials, Third Edition is the quickest and easiest way to learn how to manage projects successfully. The concepts presented are not
- UPC: 22897612
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Managing Products to Deliver Solutions : 25 Best Practices for B2B Product Management
If you only read one "product management" book this year, this should be it. Instead of presenting another spin on how to turn ideas into blockbuster products, Managing Products to Deliver Solutions lets you in
- UPC: 46765148
Incident Management | ITIL V3 Foundation | ITIL Basics | Simplilearn
Webinar: Best Practice Incident Management
8 Best Practices to Deal with Major Incidents in IT - Derek Melber
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