Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honor of the tenth anniversary of the original Be Our Guest, Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service. During the last twenty-five years, thousands of professionals from more than thirty-five countries and more than forty industries have attended business programs at Disney Institute and learned how ... [Read More]
Jim Collins, author of Good to Great, co-author of Built to Last: "Horst Schulze created a culture of service that should be a model for all of us. By committing to the highest standards of professionalism - and creating the right systems to achieve them - he inspired thousands to embrace the core ideal of sheer unadulterated excellence. Schulze now shares his story, and his methods, so that the rest of us can be uplifted and taught by the master himself."Dan Cathy, chairman and CEO, Chick-fil-A: "Horst Schulze's influence on my family and our business is undeniable. His approach to customer s... [Read More]
New York Times best-selling author Donald Miller uses the seven universal elements of powerful stories to teach listeners how to dramatically improve how they connect with customers and grow their businesses.Donald Miller's StoryBrand process is a proven solution to the struggle business leaders face when talking about their businesses. This revolutionary method for connecting with customers provides listeners with the ultimate competitive advantage, revealing the secret for helping their customers understand the compelling benefits of using their products, ideas, or services. Building a Story... [Read More]
With an author's note about what big siblings need—extra guidance, reassurance, love—and sweet, engaging artwork, it's no wonder that nearly 4 million families have chosen I’m a Big Brother and its companion book, I’m a Big Sister, to prepare their young ones for their first big transition. "Someone new is at our house," begins this loving, reassuring celebration of brotherhood from trusted author Joanna Cole.Told through the eyes of a new older brother, this simple story lays out all the good things about being an older sibling, and just how exciting welcoming a new member to the fam... [Read More]
..."exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service..."
Based on the real-life adventures of Laura Ingalls Wilder, Little House on the Prairie is the third book in the award-winning Little House series, which has captivated generations of readers. This edition features the classic black-and-white artwork from Garth Williams.Laura Ingalls and her family are heading to Kansas! Leaving behind their home in the Big Woods of Wisconsin, they travel by covered wagon until they find the perfect spot to build a little house on the prairie. Laura and her sister Mary love exploring the rolling hills around their new home, but the family must soon get to wor... [Read More]
When you or someone you know has been told by a physician that they have a disease that may not be treatable or if treatment is an option where the chances of cure or remission are slim, life as we know it changes instantly. We enter a phase of life that we have no preparation for. No one tell us how to live with a life threatening illness or what to expect when cure is no longer possible and we are dealing with the ending of life.The End of Life Guideline Series is a compilation of Barbara Karnes’ four booklets on end of life. Beginning with the guidance A Time To Life offers to a person wh... [Read More]
Everything You Need to Begin Your Bible Art JourneyThis gift set holds everything you need to creatively reflect on Scripture. With hundreds of inspiring verses illustrated in detailed, ready-to-color line art, the NIV Beautiful Word™ Coloring Bible employs the proven stress-relieving benefits of adult coloring to help quiet your soul so you can reflect on the precious truths of Scripture. Perfect for all ages, this unique journaling Bible is a wonderful way to spend time meditating on God’s Word as you color in the Scripture art. The thick white paper with lightly ruled lines in the extra... [Read More]
Whether you're the project manager for your company's rebrand, or you need to educate your staff or your students about brand fundamentals, Designing Brand Identity is the quintessential resource. From research to brand strategy to design execution, launch, and governance, Designing Brand Identity is a compendium of tools for branding success and best practices for inspiration. 3 sections: brand fundamentals, process basics, and case studies. Over 100 branding subjects, checklists, tools, and diagrams. 50 case studies that describe goals, process, strategy, solution, and results. Over 700 ill... [Read More]
This book will guide you through the steps necessary to build a brand from the ground up:Step 1 (Chapter 1): Create a brand platformStep 2 (Chapter 2): Devise a brand nameStep 3 (Chapter 3): Design your brand's identityStep 4 (Chapter 4): Craft your brand atmosphere touch pointsMost entrepreneurs, even seasoned brand managers, launch first and then work on slowly transforming the new offering into a brand. A logical progression, I would agree. After all, how can you possibly launch as a brand if you don’t have any customers or marketing outreach and—obviously, since you just launched a new... [Read More]
American Journal of Nursing 2010 Book of the Year Award Winner!Is it possible to create a positive workforce in negative times?Yes, it is, says speaker, strategist, and consultant Liz Jazwiec, RN. But first you have to get real about how tough a job in healthcare really is. About the negative things you and your staff members do to make it even tougher.In her book, Eat THAT Cookie! How Workplace Positivity Pays Off...For Individuals, Teams and Organizations, Liz gets real about all that and more. In her darkly humorous, ever-so-slightly sarcastic style -after all she was an ER nurse - she buil... [Read More]
-*^_^*- Wellcome to "Jeash"! In "Jeash",you will get unforgettable shopping experience and we will do our best to offer our best service to satisfy you.If you need something else,you can search "Jeash" on search box. 💗💗Everyday made better: we listen to customer feedback and fine-tune every detail to ensure quality, fit, and comfort. Feature: 100% brand new and high quality. Quantity:1PC Material:Non-woven Fabrics Size:25.5cmX30cm Reusable, made from felt, can be washed and air dry. The Santa Pants Treat Bag is great for that Holiday Party or for your own home durin... [Read More]
Wyze Cam v2 delivers fast, clear, live stream footage direct to your smartphone via the Wyze App (iOS and Android), day or night. You can receive an alert anytime your Wyze Cam v2 detects sound or motion and view up to 14 days of saved alert videos for free - no monthly fees or subscription required. Use the Wyze Cam v2’s new Motion Tagging feature to easily identify motion in both live stream and playback video modes. Plus, you can add an 8GB, 16GB or 32GB microSD card (sold separately) to enable continuous recording, schedule custom time lapse videos, use 2-way audio to talk, and listen th... [Read More]
He's charming and knows how to sweep you off your feet. He's always there for you when you need him, and he makes you happy. Tell your husband how much he means to you with this t-shirt. The custom graphic 'My Favorite Prince Is My Husband' on the front will say all that you need to tell him. This time, it'll be you sweeping him off his feet! This tee also makes a great gift for a husband to buy for his wife, just to cheekily remind her how lucky she is!♥Whether you are looking for matching shirts for the entire family or a unique find for yourself or a funny shirt for the theme park addict ... [Read More]
Multi-platform compatibility, ONIKUMA K1PRO headphone will fit well with most of your devices: ·PS4 ( plug the 3.5mm line into the PS4 console) ·New version Xbox one( connect the 3.5mm port to xbox one console) ·Older xbox one (connect the 3.5mm port to the adapter) ·Nintendo Switch (connect the 3.5mm line into the Nintendo Switch console.) ·PC,Laptop & MAC (need use PC extension cable) ·Sound is too small or no sound:Ensure that your audio devices work properly and sound switch has been turned on. Advanced audio control box: ·Easily toggle microphone on and off with a touch of a b... [Read More]
The author of the bestselling "The Starbucks Experience" presents the five key principles behind The Ritz-Carlton Hotel Company's unparalleled success and customer service innovations for which they are
A New York Times best-selling author, who worked closely with leaders inside the organization to understand the customer experience transformation as a top operational and cultural priority, offers an exclusive, behind-the-scenes look at how Mercedes-Benz
What are you waiting for? Let the amazement begin!The best of the best know that no matter how great the product or service, getting and keeping customers requires delivering an amazing experience, every single time.In
We are passing through a paradigm shift and surviving in this upcoming paradigm doesn't seem possible through traditional marketing and management strategies. Today being brand is not a privilege any more, there are dozens of
"What Customers Crave examines how the hyper-connected economy is radically changing consumer expectations, and reveals what companies need to do to stay on top. The solution rests on two simple questions: What do your customers
In this pioneering guide, two business authorities introduce the new discipline of Service Design and reveal why trying new strategies for pleasing customers isn't enough to differentiate your business--it needs to be designed for service
This Customer Service Expert Level Certification Kit builds on the knowledge and understanding of, and looking at, the essential skills and qualities required by Customer Service supervisors and managers. More than six out of ten
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