THE NAVY’S SILENT WARRIORS LIVE AND BREATHE OPERATIONAL EXCELLENCE. How does a group of 130 men with an average age of 25 operate a nuclear power plant in the ocean's harshest environments while conducting complex clandestine operations aboard a 6900-ton warship with nearly flawless results? The answer lies in the community's culture which epitomizes the tireless pursuit of Operational Excellence. Applying the US Nuclear Submarine Culture to Your Organization Operational Excellence is a journey, not a destination. Let Matt and Bob give you a tour of the Navy's Silent Warriors' commitment to ... [Read More]
Explains how an information technology organization can assess its own operational processes and bring them to the level of best practices.
Organizations need to constantly innovate and improve products and services to maintain a strong competitive position in the market place. The vehicle used by organizations for such constant reinvention is a business transformation program. This book illustrates a tested program management roadmap along with the supporting comprehensive frameworks to successfully execute business transformation programs, formulated strategies, and strategic initiatives. It outlines the steps to successfully transform any business and deliver tangible business outcomes. This breakthrough work establishes the l... [Read More]
A facility-wide improvement initiative is expensive in terms of both time and money. Perhaps the most disappointing thing about them is that they often end up as temporary measures that may produce early results but are unsustainable in the long run. The unseen cost is that after they see such initiatives come and go, employees begin to see them as futile, temporary annoyances rather than the permanent improvements they are meant to be. The Shingo Model™ begins with culture informed by operational excellence principles that lead to an understanding of what aligns systems and tools and can ... [Read More]
An in-depth view into the best practices of the best manufacturing companies in the world. This book presents proven models for achieving world-class performance. Using a case study of a fictional company called Beta International, Moore illustrates how to increase uptime, lower costs, increase market share, maximize asset utilization, apply benchmarks and best practices, ultimately increasing your company's performance. Gain an expert view of plant design, procurement, parts management, installation and maintenance, training, and implementation of a computerized maintenance management system... [Read More]
Includes a reprint of the Harvard Business Review (HBR) article "IT Doesn't Matter" by Nicholas G. Carr.
Drawing from their work as analysts, Allen and Kutnik explain how an information technology organization can assess its own operational processes and bring them to the level of best practices. They present a sequenced series of steps that define a goal, measure the current state, and establish a path for bridging between the two. Annotation c. Book News, Inc., Portland, OR (booknews.com)
Unlocking the Power of Information Technology describes a disciplined strategy to dramatically transform the performance of a corporation through Operational Excellence in the provision of IT services. This text is based on the author's many years of experience as a senior IT leader at ExxonMobil and describes how this highly successful multinational corporation organizes and manages IT services to achieve pacesetter results, with a cost structure much lower than key competitors. Only a few corporations operate at this level today, but those that are able to master this discipline enjoy a sign... [Read More]
Achieving operational excellence is a challenge for the pharmaceutical industry, with many companies setting successful examples time and again. This book presents such leading practices for managing operational excellence throughout the pharmaceutical industry. Based on the St.Gallen OPEX Model the authors describe the current status of OPEX and the future challenges that have to be dealt with. The ample theoretical background is complemented hand-in-hand by case studies contributed by authors from leading pharmaceutical companies.
A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment, keeping customers happy is the key to long-term success. But some businesses provide much better customer service than others. It's not always clear what works and what doesn't, and implementing new customer service practices midstream can be a difficult, chaotic task. Business leaders who want to transform their business culture into one of customer service excellence need reliable, proven guidance. Unleashing Excellence gives you practical tools and step-by-step... [Read More]
The world’s bestselling Lean expert shows service-based organizations how to go Lean, gain value, and get results―The Toyota Way.A must-read for service professionals of every level, this essential book takes the proven Lean principles of the bestselling Toyota Way series and applies them directly to the industries where quality of service is crucial for success. Jeff Liker and Karyn Ross show you how to develop Lean practices throughout your organization using the famous 4P model. Whether you are an executive, manager, consultant, or frontline worker who deals with customers every day, yo... [Read More]
International standards ensure that organisations operate the right processes to support their objectives. International Standards for Design and Manufacturing is an accessible guide for manufacturing and production managers and students. It guides readers through the standards needed to build operating systems which are robust and integrated. International Standards for Design and Manufacturing is based on a collaboration between Swansea University, BSI and manufacturing and production practitioners from key companies who have supplied cases of using standards in practice, such as Bosch, BP, ... [Read More]
Following the success of her first book Clear Direction, the author now takes you into the dynamic world of healthcare. Reflecting on lessons learned from South African state hospitals, she illustrates tried-and-tested Lean concepts, tools and techniques to assist in streamlining the patient journey and optimising the use of resources. In this guide you will discover theory, advice, examples and templates to help you answer these questions: What problem are we trying to solve? How will we engage staff in solving the key issues? How do we get it done? Which Lean tools will we use? Clear direc... [Read More]
Generate Better, Faster Results— Using Less Capital and Fewer Resources! “[The High-Velocity Edge] contains ideas that form the basis for structured continuous learning and improvement in every aspect of our lives. While this book is tailored to business leaders, it should be read by high school seniors, college students, and those already in the workforce. With the broad societal application of these ideas, we can achieve levels of accomplishment not even imagined by most people.” The Honorable Paul H. O’Neill, former CEO and Chairman, Alcoa, and Former Secretary of the Treasury “So... [Read More]
The Toolkit contains the following practical and powerful enablers with new and updated Operational Excellence specific requirements:Step 1 get your bearings resources: The quick edition of the Operational Excellence Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders, plus an example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation. Step 2 set concrete goals resources: Featuring 700 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessmen... [Read More]
In compiling and analyzing 2011–2012 data on women leaders across all major sectors in the United States, author Tiffani Lennon, JD, uncovered proof that women are outperforming men—yet salaries and positional leadership roles are disproportionate
The comprehensive guide to project management implementation, updated with the latest in the fieldProject management has spread beyond the IT world to become a critical part of business in every sphere; built on efficiency, analysis,
This book presents leading practices for managing operational excellence throughout the pharmaceutical industry. It combines theoretical backgrounds and practical insights to offer a complete perspective on the industry as well as leadership
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