• Software Metrics: Best Practices for Successful IT Management (Rothstein Catalog on Service Level Management)

    If you have any responsibility for applying measurement to IT Application Development,Application Support or Outsourced Service supply in these areas, this is the book for you! You may be the Sponsor of a Software Metrics program, responsible for implementing such a program or part of a Benchmarking initiative. This book can help you avoid the pitfalls inherent in such programs so that you make your program a success. SOFTWARE METRICS: BEST PRACTICES FOR SUCCESSFUL IT MANAGEMENT will give you a comprehensive introduction to the subject area. Beyond this, the book provides a wealth of useful ca... [Read More]

    • ASIN: 1931332266
    • ASIN: 1931332266
    • ISBN: 1931332266
    • Brand: Brand: Rothstein Associates Inc.
    • Manufacturer: Rothstein Associates Inc.

  • Fundamentals of Case Management Practice: Skills for the Human Services

    This book/workbook is a step-by-step guide through the case management process, from intake and assessment to referrals and termination. The fifth edition focuses on what is most important for readers to consider, document, and pass along in each step of the human services process. Chapters walk readers through each step of the case management process, while realistic exercises drawn from active professionals expose readers to a broad range of true-to-life circumstances and difficulties.

    • ASIN: 130509476X
    • ASIN: 130509476X
    • ISBN: 130509476X
    • Brand: Brooks / Cole
    • Manufacturer: Cengage Learning

  • Emergency Department Leadership and Management: Best Principles and Practice

    Emergency departments around the world may differ, but many of the problems they face are the same. Written by an international panel of experienced emergency department leaders Emergency Department Leadership and Management provides the latest knowledge and advice to improve your personal leadership skills. The book will assist emergency department leaders in overcoming common management and operational problems including overcrowding, risk management, implementing the right triage system, electronic and IT solutions, improving clinical teamwork, education of emergency department staff, impro... [Read More]

    • ASIN: 1107007399
    • ASIN: 1107007399
    • ISBN: 1107007399
    • Brand: imusti
    • Manufacturer: Cambridge University Press

  • Fire and Emergency Services Administration: Management and Leadership Practices, 2nd Edition (PUBLIC SAFETY)

    Fire and Emergency Services Administration: Management and Leadership Practices, Second Edition covers the latest course objectives from the Fire and Emergency Services Higher Education's (FESHE) Bachelor's Core Level Fire and Emergency Services Administration model curriculum. To effectively lead modern public safety organizations and the various components within them, individuals must possess a solid understanding of the always-changing issues that face the fire and emergency medical services. The second edition of Fire and Emergency Services Administration: Management and Leadership Practi... [Read More]

    • ASIN: 1449605834
    • ASIN: 1449605834
    • ISBN: 1449605834
    • Brand: Brand: Jones Bartlett Learning
    • Manufacturer: Jones & Bartlett Learning

  • The Practice of System and Network Administration: Volume 1: DevOps and other Best Practices for Enterprise IT (3rd Edition)

    With 28 new chapters, the third edition of The Practice of System and Network Administration innovates yet again! Revised with thousands of updates and clarifications based on reader feedback, this new edition also incorporates DevOps strategies even for non-DevOps environments.   Whether you use Linux, Unix, or Windows, this new edition describes the essential practices previously handed down only from mentor to protégé. This wonderfully lucid, often funny cornucopia of information introduces beginners to advanced frameworks valuable for their entire career, yet is structured to help e... [Read More]

    • ASIN: 0321919165
    • ASIN: 0321919165
    • ISBN: 9780321919168
    • Brand: imusti
    • Manufacturer: Addison-Wesley Professional

  • National Incident Management System: Principles and Practice

    Completely updated to reflect the changes in the December 2008 release of the National Incident Management System. Developed and implemented by the United States Department of Homeland Security, the National Incident Management System (NIMS) outlines a comprehensive national approach to emergency management. It enables federal, state, and local government entities along with private sector organizations to respond to emergency incidents together in order reduce the loss of life and property and environmental harm. National Incident Management System: Principles and Practice, Second Edition tra... [Read More]

    • ASIN: 0763781878
    • ASIN: 0763781878
    • ISBN: 0763781878
    • Manufacturer: Jones & Bartlett Learning

  • The Social Work and Human Services Treatment Planner, with DSM 5 Updates (PracticePlanners)

    This timesaving resource features: Treatment plan components for 32 behaviorally based presenting problems Over 1,000 prewritten treatment goals, objectives, and interventions—plus space to record your own treatment plan options A step-by-step guide to writing treatment plans that meet the requirements of most insurance companies and third-party payors The Social Work and Human Services Treatment Planner provides all the elements necessary to quickly and easily develop formal treatment plans that satisfy the demands of HMOs, managed care companies, third-party payers, and state and federal... [Read More]

    • ASIN: 1119073235
    • ASIN: 1119073235
    • ISBN: 1119073235
    • Brand: imusti
    • Manufacturer: Wiley

  • Foodservice Management: Principles and Practices (12th Edition)

    FOODSERVICE MANAGEMENT: PRINCIPLES AND PRACTICES, 12/e is today’s most comprehensive, current, and practical overview of foodservice operations and the business principles needed to manage them successfully. Authored by leading industry experts and experienced instructors, it covers all core topics, including food safety, organizational design, human resources, performance improvement, finance, equipment, design, layout, and marketing. This 12th Edition is retitled to better reflect its college level. The content is still concentrated on basic principles, but increasingly reflects the imp... [Read More]

    • ASIN: 0135122163
    • ASIN: 0135122163
    • ISBN: 0135122163
    • Manufacturer: Pearson

  • Maintenance Best Practices

     "I have been a student of M&R for many years, though always in non-technical positions as a professional marketer for products and services companies in the industrial space. I realized whenever I studied Maintenance and Reliability Best Practices in preparation for the CMRP exam, that I was on the right track. Thank you for allowing me to successfully pass the exam as a result of your book on top of the nearly eight years I've been in the industry. I appreciate you very much.  I just received notice that I passed the CMRP from The Society for Maintenance and Reliability Professionals! Tha... [Read More]

    • ASIN: 0831134348
    • ASIN: 0831134348
    • ISBN: 9780831134341
    • Manufacturer: Industrial Press

  • The Million-Dollar Financial Advisor Team: Best Practices from Top Performing Teams

    David Mullen, Jr., whose financial advisor program at Merrill Lynch had a success rate twice the industry average, shows advisors how to effectively offer wealth and financial management services under one roof to better service clients.When exacting clients, high expectations, and the need to grow define your job, you need to be at the top of your game. That’s why more and more financial advisors are pooling resources to meet demand and joining teams in the process.Yet many advisory teams fail to reach their full potential. Why do some teams soar while others struggle? The Million-Dollar Fi... [Read More]

    • ASIN: 0814439209
    • ASIN: 0814439209
    • ISBN: 0814439209
    • Manufacturer: AMACOM

  • Data-Driven Decisions and School Leadership: Best Practices for School Improvement

    The book provides a unique contribution to the literature in this field in that the studies of decision theory and data-based decision making are integrated. Focusing on educators assuming leadership roles in school improvement, the book’s content is equally relevant for administrators, supervisors, and teachers. The book, however, is centered on data-driven decision making, both as a requirement of the No Child Left Behind Act and as a normative professional standard. Issues related to accumulating, storing, and protecting data in districts and schools also are covered. Applications in a... [Read More]

    • ASIN: 0205496687
    • ASIN: 0205496687
    • ISBN: 0205496687
    • Brand: Kowalski, Theodore J./ Lasley, Thomas J., II/ Mahoney, James W.
    • Manufacturer: Pearson

  • Nursing Leadership, Management, and Professional Practice For The LPN/LVN

    Explore important topics to ensure you become the best nurse. Ethics and law in nursing management Delegation Team building Patient teaching and advocacy Conflict resolution Overcome the challenges of clinical practice with an expanded emphasis on: Critical thinking and clinical reasoning QSEN Institute of Medicine initiatives Evidence-based practice

    • ASIN: 0803660855
    • ASIN: 0803660855
    • ISBN: 0803660855
    • Manufacturer: F.A. Davis Company

  • Advanced Project Management: Best Practices on Implementation

    Authoritative strategies for implementing project management Senior managers at world-class corporations open their office doors to discuss case studies that demonstrate their thought processes and actual strategies that helped them lead their companies to excellence in project management in less than six years! Following the Project Management Institute's PMBOK® Guide, industry leaders address: * Project risk management * Project portfolio management * The Project Office * Project management multinational cultures * Integrated project teams and virtual project teams(PMBOK is a registered mar... [Read More]

    • ASIN: 0471472840
    • ASIN: 0471472840
    • ISBN: 0471472840
    • Manufacturer: Wiley

  • Supervision: Concepts and Practices of Management

    Differentiate yourself in a competitive marketplace with SUPERVISION: CONCEPTS AND PRACTICE OF MANAGEMENT, 12th Edition. A blend of traditional management concepts and emerging insights, the book draws from the author's firsthand business experience to deliver the leadership skills hiring managers want, but rarely find, in new recruits. This comprehensive single source for supervisory management expertise addresses the most critical challenges in business today, including globalization, economic turbulence, transitional and temporary workers, virtual employees, technology, outsourcing, downsiz... [Read More]

    • ASIN: 1111969795
    • ASIN: 1111969795
    • ISBN: 1111969795
    • Brand: Cengage Learning
    • Manufacturer: South-Western College Pub

  • Passing Your ITILl Foundation Exam: 2011 (Best Management Practice)

    Endorsed by the Official ITIL Accreditor and updated in line with the 2011 syllabus, this bestselling study aid is the ideal companion for students preparing for their ITIL Foundation Exam. The publication presents the Foundation content in an easy-to-follow structure, which is ideal for learning, and developing an understanding of the basic concepts, principles and terminology associated with IT service management. The publication provides an overview of the ITIL Foundation learning requirements. It contains chapters on service management, each of the five lifecycle stages, and service manag... [Read More]

    • ASIN: 0113313551
    • ASIN: 0113313551
    • ISBN: 9780113313556
    • Brand: The Stationery Office
    • Manufacturer: The Stationery Office

  • BPM Business Process Management Best Practices Design, Streamline and Manage Guide - Lead with business processes that coordinate people, applications and services - eBook

    Business process management is a clear-cut way to analyze an organizations' business processes. The purpose of BPM is to make processes within the business more flexible, efficient and most importantly effective. Basically, it is a

    • UPC: 675198591

  • Operational Risk Management : Best Practices in the Financial Services Industry


    • UPC: 310287164

  • Best Practices and New Perspectives in Service Science and Management - eBook

    Within global commerce, services and management play a vital role in the economy. Service systems are necessary for organizations, and a multi-disciplinary approach is ideal to establish full understanding of these systems. Best Practices and

    • UPC: 193031116

  • Cloud Sla : The Best Practices of Cloud Service Level Agreements

    Cloud Sla: The Best Practices of Cloud Service Level

    • UPC: 559458716

  • Enterprise Iot : Strategies and Best Practices for Connected Products and Services

    Current hype aside, the Internet of Things will ultimately become as fundamental as the Internet itself, with lots of opportunities and trials along the way. To help you navigate these choppy waters, this practical guide

    • UPC: 46325917

  • Metrics for service management - eBook

    This title is the sister book to the global best-seller Metrics for IT Service Management. Taking the basics steps described there, this new title describes the context within the ITIL 2011 Lifecycle approach. More than

    • UPC: 476250835

  • Mobile Financial Services : Current Implementations and Best Practices

    Mobile Financial Services: Current Implementations and Best

    • UPC: 147537731

  • Transform and Grow Your Help Desk into a Service Desk within Service Operation: Service Desk, Help Desk Best Practice within Service Operation - eBook

    The primary goal of the Service Desk is to support the agreed IT service provision by ensuring the accessibility and availability of the IT-organization and by performing various supporting activities. Other objectives include: - To

    • UPC: 978954011

  • The Next Frontier of Restaurant Management : Harnessing Data to Improve Guest Service and Enhance the Employee Experience

    The Next Frontier of Restaurant Management brings together the latest research in hospitality studies to offer students, hospitality executives, and restaurant managers and trainers the best practices for restaurant success. Alex M. Susskind and Mark

    • UPC: 677757026

  • Industrial Project Management : International Standards and Best Practices for Engineering and Construction Contracting

    Industrial Project Management : International Standards and Best Practices for Engineering and Construction

    • UPC: 299502408

  • Service Level management - Key Concepts

    ITIL Service Level Management

    Service level agreement best practices: How to meet your customer expectations