• The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service

    Imagine you could develop a customer-focused culture so powerful that your employees always seem to do the right thing. They encourage each other, proactively solve problems, and constantly look for ways to go the extra mile.In short, imagine a workplace culture where employees were absolutely obsessed with customer service.The Service Culture Handbook is a step-by-step guide to help you develop a customer-focused culture in your company, department, or location. Whether you’re just beginning your journey, or have been working on culture for years, this handbook will prepare you to take the ... [Read More]

    • ASIN: 0692842004
    • ASIN: 0692842004
    • ISBN: 0692842004
    • Manufacturer: Toister Performance Solutions

  • Radical Candor: Be a Kick-Ass Boss Without Losing Your Humanity

    Now a New York Times and Wall Street Journal bestseller"I raced through Radical Candor--It’s thrilling to learn a framework that shows how to be both a better boss and a better colleague. Radical Candor is packed with illuminating truths, insightful advice, and practical suggestions, all illustrated with engaging (and often funny) stories from Kim Scott’s own experiences at places like Apple, Google, and various start-ups. Indispensable." ―Gretchen Rubin author of New York Times bestseller The Happiness Project"Reading Radical Candor will help you build, lead, and inspire teams to do the... [Read More]

    • ASIN: 1250103509
    • ASIN: 1250103509
    • ISBN: 1250103509
    • Brand: St Martin s Press
    • Manufacturer: St. Martin's Press

  • Be Our Guest: Perfecting the Art of Customer Service (Disney Institute Book, A)

    Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honor of the tenth anniversary of the original Be Our Guest, Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service. During the last twenty-five years, thousands of professionals from more than thirty-five countries and more than forty industries have attended business programs at Disney Institute and learned how ... [Read More]

    • ASIN: 1423145844
    • UPC: 884595518405
    • ASIN: 1423145844
    • ISBN: 1423145844
    • Brand: Disney Editions
    • Manufacturer: Disney Editions

  • The Challenger Sale: Taking Control of the Customer Conversation

    What's the secret to sales success? If you're like most business leaders, you'd say it's fundamentally about relationships-and you'd be wrong. The best salespeople don't just build relationships with customers. They challenge them. The need to understand what top-performing reps are doing that their average performing colleagues are not drove Matthew Dixon, Brent Adamson, and their colleagues at Corporate Executive Board to investigate the skills, behaviors, knowledge, and attitudes that matter most for high performance. And what they discovered may be the biggest shock to conventional sales w... [Read More]

    • ASIN: 1591844355
    • ASIN: 1591844355
    • ISBN: 9781591844358
    • Brand: Portfolio Hardcover
    • Manufacturer: Portfolio

  • The First 90 Days: Proven Strategies for Getting Up to Speed Faster and Smarter, Updated and Expanded

    Named one of 100 Leadership & Success Books to Read in a Lifetime by Amazon EditorsThe world’s most trusted guide for leaders in transitionTransitions are a critical time for leaders. In fact, most agree that moving into a new role is the biggest challenge a manager will face. While transitions offer a chance to start fresh and make needed changes in an organization, they also place leaders in a position of acute vulnerability. Missteps made during the crucial first three months in a new role can jeopardize or even derail your success.In this updated and expanded version of the international... [Read More]

    • ASIN: 1422188612
    • ASIN: 1422188612
    • ISBN: 1422188612
    • Brand: Harvard Business School Press
    • Manufacturer: Harvard Business Review Press

  • The Power of Moments: Why Certain Experiences Have Extraordinary Impact

    The New York Times bestselling authors of Switch and Made to Stick explore why certain brief experiences can jolt us and elevate us and change us—and how we can learn to create such extraordinary moments in our life and work.While human lives are endlessly variable, our most memorable positive moments are dominated by four elements: elevation, insight, pride, and connection. If we embrace these elements, we can conjure more moments that matter. What if a teacher could design a lesson that he knew his students would remember twenty years later? What if a manager knew how to create an experien... [Read More]

    • ASIN: 1501147765
    • ASIN: 1501147765
    • ISBN: 1501147765
    • Manufacturer: Simon & Schuster

  • Emotional Intelligence 2.0

    In today's fast-paced world of competitive workplaces and turbulent economic conditions, each of us is searching for effective tools that can help us to manage, adapt, and strike out ahead of the pack. By now, emotional intelligence (EQ) needs little introduction—it’s no secret that EQ is critical to your success. But knowing what EQ is and knowing how to use it to improve your life are two very different things.Emotional Intelligence 2.0 delivers a step-by-step program for increasing your EQ via four, core EQ skills that enable you to achieve your fullest potential:1) Self-Awareness2) Sel... [Read More]

    • ASIN: 0974320625
    • ASIN: 0974320625
    • ISBN: 0974320625
    • Brand: imusti
    • Manufacturer: TalentSmart

  • Building a StoryBrand: Clarify Your Message So Customers Will Listen

    New York Times best-selling author Donald Miller uses the seven universal elements of powerful stories to teach listeners how to dramatically improve how they connect with customers and grow their businesses. Donald Miller's StoryBrand process is a proven solution to the struggle business leaders face when talking about their businesses. This revolutionary method for connecting with customers provides listeners with the ultimate competitive advantage, revealing the secret for helping their customers understand the compelling benefits of using their products, ideas, or services. Building a Stor... [Read More]

    • ASIN: B072J8WRND
    • ASIN: B072J8WRND
    • Brand: HarperCollins Leadership
    • Manufacturer: HarperCollins Leadership

  • Easy Spanish Step-By-Step

    A proven grammar-based approach that gets you communicating in Spanish with confidence, right away Easy Spanish Step by Step proves that a solid grounding in grammar basics is the key to mastering a second language. Grammatical rules and concepts are clearly explained in order of importance, and more than 300 verbs and key terms are introduced on the basis of frequency. Numerous exercises and engaging readings help learners quickly build their Spanish speaking and comprehension prowess.

    • ASIN: 0071463380
    • UPC: 201571463380
    • ASIN: 0071463380
    • ISBN: 0071463380
    • Brand: McGraw-Hill
    • Manufacturer: McGraw-Hill Education

  • Life of Pi

    The son of a zookeeper, Pi Patel has an encyclopedic knowledge of animal behavior and a fervent love of stories. When Pi is sixteen, his family emigrates from India to North America aboard a Japanese cargo ship, along with their zoo animals bound for new homes. The ship sinks. Pi finds himself alone in a lifeboat, his only companions a hyena, an orangutan, a wounded zebra, and Richard Parker, a 450-pound Bengal tiger. Soon the tiger has dispatched all but Pi, whose fear, knowledge, and cunning allow him to coexist with Richard Parker for 227 days while lost at sea. When they finally reach the... [Read More]

    • ASIN: 0156027321
    • ASIN: 0156027321
    • ISBN: 9780156027328
    • Brand: Mariner Books
    • Manufacturer: Mariner Books

  • Value Proposition Design: How to Create Products and Services Customers Want (Strategyzer)

    The authors of the international bestseller Business Model Generation explain how to create value propositions customers can’t resist Value Proposition Design helps you tackle the core challenge of every business — creating compelling products and services customers want to buy. This highly practical book, paired with its online companion, will teach you the processes and tools you need to create products that sell.Using the same stunning visual format as the authors’ global bestseller, Business Model Generation, this sequel explains how to use the “Value Proposition Canvas” to desig... [Read More]

    • ASIN: 1118968050
    • UPC: 884949934110
    • ASIN: 1118968050
    • ISBN: 1118968050
    • Brand: Osterwalder Alexander
    • Manufacturer: Wiley

  • Fanatical Prospecting: The Ultimate Guide to Opening Sales Conversations and Filling the Pipeline by Leveraging Social Selling, Telephone, Email, Text, and Cold Calling

    Ditch the failed sales tactics, fill your pipeline, and crush your numberFanatical Prospecting gives salespeople, sales leaders, entrepreneurs, and executives a practical, eye-opening guide that clearly explains the why and how behind the most important activity in sales and business development—prospecting.The brutal fact is the number one reason for failure in sales is an empty pipe and the root cause of an empty pipeline is the failure to consistently prospect. By ignoring the muscle of prospecting, many otherwise competent salespeople and sales organizations consistently underperform. St... [Read More]

    • ASIN: 1119144752
    • ASIN: 1119144752
    • ISBN: 1119144752
    • Brand: Wiley
    • Manufacturer: Wiley

  • CompTIA Security+ Get Certified Get Ahead: SY0-501 Study Guide

    Pass the First Time.The CompTIA Security+ Get Certified Get Ahead SY0-501 Study Guide is an update to the top-selling SY0-201, SY0-301, and SY0-401 study guides, which have helped thousands of readers pass the exam the first time they took it. It covers all of the SY0-501 objectives and includes the same elements readers raved about in the previous two versions. Each of the eleven chapters presents topics in an easy to understand manner and includes real-world examples of security principles in action. The author uses many of the same analogies and explanations he’s honed in the classroom th... [Read More]

    • ASIN: B07652KDXM
    • ASIN: B07652KDXM

  • The Convenience Revolution: How to Deliver a Customer Service Experience that Disrupts the Competition and Creates Fierce Loyalty

    Convenience is KingWhen you make it easier for customers to do business with you, they will reward you with their money, their loyalty, and their referrals.There is a reason they call it a convenience store - because it's convenient!  When you have to pick up a gallon of milk, would you rather stop by a large supermarket or a 7-Eleven?  Customers who shop at convenience stores know the selection is smaller and the prices are often higher...yet they still come in droves because of the ease of purchase.What about the minibar in your hotel room?  That's convenient too...but the convenience com... [Read More]

    • ASIN: 1640950524
    • ASIN: 1640950524
    • ISBN: 1640950524
    • Manufacturer: Sound Wisdom

  • In the Time of the Butterflies

    25th Anniversary Edition "A magnificent treasure for all cultures and all time.” --St. Petersburg Times It is November 25, 1960, and three beautiful sisters have been found near their wrecked Jeep at the bottom of a 150-foot cliff on the north coast of the Dominican Republic. The official state newspaper reports their deaths as accidental. It does not mention that a fourth sister lives. Nor does it explain that the sisters were among the leading opponents of Gen. Rafael Leónidas Trujillo’s dictatorship. It doesn’t have to. Everybody knows of Las Mariposas--the Butterflies. I... [Read More]

    • ASIN: 1565129768
    • ASIN: 1565129768
    • ISBN: 1565129768
    • Brand: Algonquin Books
    • Manufacturer: Algonquin Books

  • The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company

    The author of the bestselling "The Starbucks Experience" presents the five key principles behind The Ritz-Carlton Hotel Company's unparalleled success and customer service innovations for which they are

    • UPC: 8340880
    • Rating: 4.0

  • The Effortless Experience: Conquering the New Battleground for Customer Loyalty (Paperback)

    Books : The Effortless Experience: Conquering the New Battleground for Customer Loyalty

    • UPC: 607971197

  • Customer Experience Innovation : How to Get a Lasting Market Edge

    This book outlines innovative processes used to research, conceive and develop innovations in the Customer eXperience (CX) space for both large and small

    • UPC: 374807197

  • Strategic Customer Service : Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits

    Any organization can win more customers and increase sales if they would only learn to be more strategic with their customer service. This book draws on over 30 years of research from companies such as

    • UPC: 10873734

  • Be Amazing or Go Home : Seven Customer Service Habits That Create Confidence with Everyone

    Want to amaze your customers, impress the people you work with, and outshine your competition? Going from average to amazing isn't an out-of-reach goal. In fact, amazement is a habit that anyone can master--and Shep

    • UPC: 865175468

  • Selling The Wheel : Choosing The Best Way To Sell For You Your Company Your Customers

    A bestselling author and a respected business expert present a humorous, insightful tale packed with practical tips for strengthening marketing and selling techniques in every industry. Written in the style of an ancient parable, the

    • UPC: 25668863

  • The Dynamic Manager’s Guide To Marketing: How To Create And Nurture Your Best Customers - eBook

    Businesses come and go and there are plenty of reasons for their success or failure, but the ones that thrive almost always have one thing in common: they are good marketers. What does that mean?

    • UPC: 170125943
    • Rating: 4.0

  • Rehumanize Your Business : How Personal Videos Accelerate Sales and Improve Customer Experience

    9781119576266

    • UPC: 398160096

  • More Is More : How the Best Companies Go Farther and Work Harder to Create Knock-Your-Socks-Off Customer Experiences

    9781138046788

    • UPC: 55600192

  • Be Our Guest (10th Anniversary Updated Edition): Perfecting the Art of Customer Service (Revised, Updated) (Hardcover)

    Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service. "Be Our Guest" highlights

    • UPC: 15905789

  • Your Very Best Customer Service Experience

    Customer Experience is Your Best Marketing

    Best Customer Service Lessons - The Customer Experience