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The 10 Golden Rules of Customer Service: The Story of the $6,000 Egg (Ignite Reads)
The customer service playbook that will help blitz the competition and win life-long customers! The options customers have today to get what they want are so plentiful that not a single company, or representative of that company, can afford to be powerless in the competitive world of service. Through the story of a $6,000 Egg, Deb and Todd Duncan reveal that even the smallest interactions have the power to create lifelong patrons, or on the flipside, alienate once-devoted customers. The 10 Golden Rules of Customer Service represents the costly mistake of removing customer satisfaction from th... [Read More]
- ASIN: 1492679534
- UPC: 760789275531
- ASIN: 1492679534
- ISBN: 1492679534
- Manufacturer: Simple Truths
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Practical Customer Success Management: A Best Practice Framework for Rapid Generation of Customer Success
Practical Customer Success Management is a complete "handbook for CSMs", written by a customer success expert who has coached and trained many hundreds of customer success managers across the globe. The book is aimed at increasing both productivity and consistency of quality of output for customer success managers of all levels, from relative newcomers through to seasoned professionals. The book is highly practical in nature and is packed full of good humored but very direct advice and assistance for dealing with exactly the types of real world situations CSMs face every day. Practical Custom... [Read More]
- ASIN: 0367182769
- ASIN: 0367182769
- ISBN: 0367182769
- Manufacturer: Productivity Press
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Remarkable Service
Transforming service into extraordinary guest experiences—with repeat business the reward For the past decade, Remarkable Service has been the most comprehensive guide to standard-setting restaurant service techniques and principles. This all-new edition features a completely reorganized, updated look at table service and foodservice management, from setting up a dining room and taking guests' orders to executing wine service and handling customer complaints. With straightforward advice from The Culinary Institute of America's expert table service and foodservice management faculty, Remarkab... [Read More]
- ASIN: 1118116879
- ASIN: 1118116879
- ISBN: 1118116879
- Brand: John Wiley Sons
- Manufacturer: Wiley
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Code Enforcement Best Practices: Safety, Customer Service & Communications
Successful property maintenance and zoning inspection in any community must rely on best practices in safety, customer service and superior communications. This guide presents techniques and strategies that will benefit every community, and every inspector engaged in property maintenance and zoning code enforcement.
- ASIN: 1985788276
- ASIN: 1985788276
- ISBN: 1985788276
- Manufacturer: CreateSpace Independent Publishing Platform
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Remarkable Service: A Guide to Winning and Keeping Customers for Servers, Managers, and Restaurant Owners
As competition for customers is constantly increasing, contemporary restaurants must distinguish themselves by offering consistent, high-quality service. Service and hospitality can mean different things to different foodservice operations, and this book addresses the service needs of a wide range of dining establishments, from casual and outdoor dining to upscale restaurants and catering operations. Chapters cover everything from training and hiring staff, preparation for service, front-door hospitality to money handling, styles of modern table service, front-of-the-house safety and sanitatio... [Read More]
- ASIN: 0470197404
- ASIN: 0470197404
- ISBN: 0470197404
- Manufacturer: Wiley
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The Nordstrom Way: The Inside Story of America's #1 Customer Service Company
Praise for The Nordstrom Way "Outstanding customer service and Nordstrom's are synonymous. The innovative approach has allowed them to find out what the customers want and then do it. Their standards of service are what we all shoot for." - David D. Glass President and Chief Executive Officer Wal-Mart Stores, Inc. "Nordstrom is a national model for outstanding customer service. American business should use this book as a primer to learn how to make and keep happy, satisfied customers." - J. Willard Marriott, Jr. Chairman and President Marriott International, Inc. "When you run a family busi... [Read More]
- ASIN: 0471161608
- ASIN: 0471161608
- ISBN: 0471161608
- Manufacturer: Wiley
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A WEALTH OF INSIGHT: The World's Best Luxury Hoteliers on Leadership, Management, and the Future of 5-Star Hospitality
Critically-acclaimed as one of the best hotel management books and customer service books by leading hospitality schools and industry executives, A Wealth of Insight profiles more than thirty-five of the world's best luxury hoteliers on exactly what it takes to lead and manage some of the most legendary hotels and resorts. A Wealth of Insight has been named required reading for students of hospitality, current and future hotel managers including directors across the leadership team, as well as executives working in high-end customer service industries eager to understand how world-class h... [Read More]
- ASIN: 1633936201
- ASIN: 1633936201
- ISBN: 1633936201
- Manufacturer: Black Truffle Press
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In Search of Excellence: Lessons from America's Best-Run Companies
The "Greatest Business Book of All Time" (Bloomsbury UK), In Search of Excellence has long been a must-have for the boardroom, business school, and bedside table.Based on a study of forty-three of America's best-run companies from a diverse array of business sectors, In Search of Excellence describes eight basic principles of management -- action-stimulating, people-oriented, profit-maximizing practices -- that made these organizations successful.Joining the HarperBusiness Essentials series, this phenomenal bestseller features a new Authors' Note, and reintroduces these vital principles in an ... [Read More]
- ASIN: 0060548789
- ASIN: 0060548789
- ISBN: 0060548789
- Brand: HarperBusiness
- Manufacturer: HarperBusiness
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At America's Service: How Your Company Can Join the Customer Service Revolution
From the coauthor of the business bestseller Service America! comes an essential, comprehensive, practical manual for implementing service management strategies that work. Albrecht focuses on issues and problems such as building a service culture, how to get managers to think in new ways, common mistakes and more.
- ASIN: 0446393169
- ASIN: 0446393169
- ISBN: 0446393169
- Manufacturer: Grand Central Publishing
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A Guide to Customer Service Skills for the Service Desk Professional
The Fourth Edition of A GUIDE TO CUSTOMER SERVICE SKILLS FOR THE SERVICE DESK PROFESSIONAL explores the changing role of the service desk professional. Each chapter expands upon a particular skill required to provide effective customer support and provides proven techniques for implementing the concepts. Research, references, and resources have been updated in each chapter, and ITIL vocabulary and concepts are reflected throughout the text. New information is also incorporated, such as a discussion of general trends currently affecting the information technology industry and technology trends ... [Read More]
- ASIN: 1285063589
- ASIN: 1285063589
- ISBN: 1285063589
- Brand: Cengage Learning
- Manufacturer: Course Technology
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Practical Zendesk Administration: A World-Class Customer Service Platform
"Reading these chapters is like reading the advanced manual we never wrote when we designed the product. Stafford and Anton's ability to enlighten readers on how to use the product better and the reasons for the design decisions in Zendesk never ceases to impress us."-Mikkel Svane, Founder and CEO at ZendeskImplementing the Zendesk customer service software as part of your company's operations can be time-consuming, but with the best practices and advice in this hands-on guide, you can shorten the procedure considerably. You'll learn the purpose, benefits, and pitfalls of each Zendesk feature,... [Read More]
- ASIN: 1491900695
- ASIN: 1491900695
- ISBN: 1491900695
- Brand: O'Reilly Media
- Manufacturer: O'Reilly Media
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The How Can It Be Gluten Free Cookbook: Revolutionary Techniques. Groundbreaking Recipes.
Gluten free recipes perfected Successful gluten free recipes require more than just new ingredients. You need new techniques and that's where our test kitchen team can help. We tried thousands of recipes (most were pretty awful) before we figured out the secrets to making favorite foods without gluten. In this landmark book, we tell what works (and why) so you can successfully prepare lasagna, fried chicken, and fresh pasta in your kitchen. And we have reinvented the rules of baking to produce amazing cookies, cakes, breads, biscuits and more.
- ASIN: 1936493616
- ASIN: 1936493616
- ISBN: 1936493616
- Brand: America s Test Kitchen
- Manufacturer: America's Test Kitchen
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Services Marketing: Integrating Customer Focus Across the Firm
Zeithaml's Services Marketing introduces readers to the vital role that services play in the economy and its future. Services dominate the advanced economies of the world, and virtually all companies view services as critical to retaining their customers. The seventh edition maintains a managerial focus by incorporating company examples and strategies for addressing issues in every chapter, emphasizing the knowledge needed to implement service strategies for competitive advantage across industries.New research references and examples in every chapter include increased coverage of new busines... [Read More]
- ASIN: 0078112109
- ASIN: 0078112109
- ISBN: 0078112109
- Manufacturer: McGraw-Hill Education
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The Nordstrom Way to Customer Experience Excellence: Creating a Values-Driven Service Culture
"Top Ten Business Books For 2017" - Forbes The fully revised and updated edition of the classic book about Nordstrom's extraordinary customer service In this new edition of the management classic, the authors explore in-depth the core values of the culture that have made Nordstrom synonymous with legendary customer service. These essential values have enabled Nordstrom to survive and adapt to dramatic market shifts regularly since 1901, and the new edition explains how the Nordstrom approach can be emulated by any organization—in any industry—in every corner of the world. This is not a boo... [Read More]
- ASIN: 1119375355
- ASIN: 1119375355
- ISBN: 1119375355
- Brand: WILEY
- Manufacturer: Wiley
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At Your Service: A Hands-On Guide to the Professional Dining Room
"The nation's most influential training school for professional cooks." –Time magazine The essential guide to the exemplary service and hospitality that build customer loyalty...and restaurant reputations In today's competitive restaurant environment, culinary excellence is not enough. Dining establishments must offer the kind of service that sets them apart. From the renowned Culinary Institute of America, At Your Service is the comprehensive, contemporary guide to help professionals learn the ins and outs of running a successful front-of-the-house operation: taking reservations and greetin... [Read More]
- ASIN: 0764557475
- ASIN: 0764557475
- ISBN: 0764557475
- Manufacturer: Wiley
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The Very Best of Robert Service (Paperback)
Over 100 poems portray the trials and tribulations of Gold Rush pioneers, as well as Service's days in France and his experiences serving in World War I in the American Ambulance Corps. Some favorites include,
- UPC: 141066898
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The Best Service Is No Service : How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs
Price and Jaffe assert that customer service is only needed when a company does something wrong, and that eliminating the need for service is the best way to satisfy
- UPC: 7982447
- Rating: 5.0
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The Best Customer Service Quotes Ever Said
The Best Customer Service Quotes Ever Said uses the powerful and motivational words from world-renowned experts to inspire greatness and revolutionize how you interact with customers. This book is the perfect guide to taking customer
- UPC: 637424872
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The Best Service is No Service - eBook
In this groundbreaking book, Bill Price and David Jaffe offer a new, game-changing approach, showing how managers are taking the wrong path and are using the wrong metrics to measure customer service. Customer service, they
- UPC: 771478189
- Rating: 5.0
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At America's Service : How Your Company Can Join the Customer Service Revolution
From the coauthor of the business bestseller Service America! comes an essential, comprehensive, practical manual for implementing service management strategies that work. Albrecht focuses on issues and problems such as building a service culture, how
- UPC: 53680688
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The Best of Robert Service
Books : The Best of Robert Service: Poems
- UPC: 494849032
- Rating: 4.0
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Customer Service Superstars : Six Attitudes That Bring Out Our Best
Customer service expert Cary Cavitt looks at what he considers to be the six most important attitudes that will influence every aspect of our lives. By understanding and improving on these highly regarded traits, our
- UPC: 22874026
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Best Service Is No Service, The - Audiobook
Most customer service operations have it wrong. They gauge their effectiveness and productivity based on the number of customer calls or contacts they handle. But do your customers really want a "relationship" with your company's
- UPC: 713813828
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Customer Service Expert Level Full Certification Kit - Complete Skills, Training, and Support Steps to the Best Customer Experience by Redefining and Improving Customer Experience - eBook
This Customer Service Expert Level Certification Kit builds on the knowledge and understanding of, and looking at, the essential skills and qualities required by Customer Service supervisors and managers. More than six out of ten
- UPC: 872764429
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The Funny Office Gag Gifts: Best Customer Service Rep. Ever. Composition Notebook Lightly Lined Pages Daily Journal Blank Diary Notepad 6x9
The Funny Office Gag Gifts: Best Customer Service Rep. Ever. Composition Notebook Lightly Lined Pages Daily Journal Blank Diary Notepad
- UPC: 623272198
Rant after HORRIBLE Customer Service at America's Best Contacts and Eyeglasses
Customer Service Fail at America's Best (LOL) Contacts and Eyeglasses
America's Best Eye Glasses HONEST Review ~ Sam GlamSlam
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