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CustomerCentric Selling, Second Edition
The Web has changed the game for your customers― and, therefore, for you. Now, CustomerCentric Selling, already recognized as one of the premier methodologies for managing the buyer-seller relationship, helps you level the playing field so you can reach clients when they are ready to buy and create a superior customer experience. Your business and its people need to be “CustomerCentric”―willing and able to identify and serve customers’ needs in a world where competition waits just a mouse-click away. Traditional wisdom has long held that selling means convincing and persuading buyers... [Read More]
- ASIN: 0071637087
- ASIN: 0071637087
- ISBN: 0071637087
- Brand: McGraw-Hill
- Manufacturer: McGraw-Hill Education
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Be Our Guest (Revised and Updated Edition): Perfecting the Art of Customer Service (A Disney Institute Book)
Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honor of the tenth anniversary of the original Be Our Guest, Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service. During the last twenty-five years, thousands of professionals from more than thirty-five countries and more than forty industries have attended business programs at Disney Institute and learned how ... [Read More]
- ASIN: 1423145844
- UPC: 884595518405
- ASIN: 1423145844
- ISBN: 1423145844
- Brand: Disney Editions
- Manufacturer: Disney Editions
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Gap Selling: Getting the Customer to Yes: How Problem-Centric Selling Increases Sales by Changing Everything You Know About Relationships, Overcoming Objections, Closing and Price
People don't buy from people they like. No! Your buyer doesn't care about you or your product or service. It's not your job to overcome objections, it's your buyer's. Closing isn't a skill of good salespeople; it's the skill of weak salespeople. Price isn't the main reason salespeople lose the sale. Gap Selling shreds traditional and closely held sales beliefs that have been hurting salespeople for decades.For years, salespeople have embraced a myriad of sales tactics and belief systems that have unknowingly created many of the issues they have been trying to avoid such as: long sales cycles, ... [Read More]
- ASIN: B07L2J3JBQ
- ASIN: B07L2J3JBQ
- Manufacturer: A Sales Guy Publishing
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Buyer Personas: How to Gain Insight into your Customer's Expectations, Align your Marketing Strategies, and Win More Business
Named one of Fortune Magazine’s “5 Best Business Books” in 2015See your offering through the buyer's eyes for more effective marketing Buyer Personas is the marketer's actionable guide to learning what your buyer wants and how they make decisions. Written by the world's leading authority on buyer personas, this book provides comprehensive coverage of a compelling new way to conduct buyer studies, plus practical advice on adopting the buyer persona approach to measurably improve marketing outcomes. Readers will learn how to segment their customer base, investigate each customer type, and ... [Read More]
- ASIN: 1118961501
- ASIN: 1118961501
- ISBN: 1118961501
- Brand: Wiley
- Manufacturer: Wiley
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![Ratchet & Clank [Blu-ray]](https://images-na.ssl-images-amazon.com/images/I/51khYWUdYkL.jpg)
Ratchet & Clank [Blu-ray]
Based on the popular video game franchise, Ratchet & Clank follows two unlikely heroes as they struggle to stop a vile alien from destroying every planet in the Solana Galaxy. Ratchet is the last of his kind, a foolhardy "Lombax" who has grown up alone on a backwater planet with no family of his own. Clank is a pint-sized robot with more brains than brawn. When the two stumble upon a dangerous weapon capable of destroying entire planets they must join forces with a team of colorful heroes called the Galactic Rangers in order to save the galaxy. Along the way, they will learn about heroism, fri... [Read More]
- ASIN: B01EYWI4HA
- UPC: 025192338878
- ASIN: B01EYWI4HA
- Brand: Universal Studios
- Manufacturer: Universal Pictures Home Entertainment
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Disney U: How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees
With a Foreword by Jim Cora, former Chairman of Disneyland International "A leadership blueprint, applicable in any organization." -- Captain D. Michael Abrashoff, U.S. Navy (Ret.), and author of It's Your Ship"When I first arrived at The Walt Disney Company, I was surprised to find I had to go back to school--at Disney University! There, I learned the fundamentals of guest service that consistently gave Disney a tremendous advantage in the marketplace. Now, anyone can know these secrets of success thanks to Doug Lipp's informative book. No matter what your business, the lessons taught at Disn... [Read More]
- ASIN: 0071808078
- ASIN: 0071808078
- ISBN: 0071808078
- Brand: McGraw-Hill
- Manufacturer: McGraw-Hill Education
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Great at Work: The Hidden Habits of Top Performers
Wall Street Journal Business Bestseller A Financial Times Business Book of the Month Named by The Washington Post as One of the 11 Leadership Books to Read in 2018 From the New York Times bestselling coauthor of Great by Choice comes an authoritative, practical guide to individual performance—based on analysis from an exhaustive, groundbreaking study.Why do some people perform better at work than others? This deceptively simple question continues to confound professionals in all sectors of the workforce. Now, after a unique, five-year study of more than 5,000 managers and employees, Morten H... [Read More]
- ASIN: B074ZKB2QT
- ASIN: B074ZKB2QT
- Manufacturer: Simon & Schuster
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Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results
Revised and updated for the first time since original publication!Here is the 200,000-copy staple, praised by Warren Buffett as "a gem ... I wish everyone at Berkshire would follow [Jack Mitchell's] advice--we would own the world." If you want to put your arms around your business and bottom line, you'll want all the updated information and practices found in the landmark business bestseller, Hug Your Customers. The only way to stay in business is to have customers; the only way to increase your profit is to attract more customer visits by providing exceptional customer service. It's that simp... [Read More]
- ASIN: 1401300340
- ASIN: 1401300340
- ISBN: 1401300340
- Brand: Hyperion Books
- Manufacturer: Hachette Books
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The High Roller Experience: How Caesars and Other World-Class Companies Are Using Data to Create an Unforgettable Customer Experience
The marketing guru of Caesars/Harrah’s shows how you can double-down and win with a proven data-driven approachWalking through Caesars in Las Vegas may seem like a dream―the lights are not too bright, the temperature is perfect, and everything is within your reach. But behind this “magical” experience is a carefully choreographed performance based on deep understanding and rigorous analysis of extensive data to help ensure guests have an incredible and personalized experience. The Caesars marketing story is recognized as one of the best examples of using data to improve the customer ex... [Read More]
- ASIN: 125986295X
- ASIN: 125986295X
- ISBN: 125986295X
- Manufacturer: McGraw-Hill Education
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Centric Parts 120.44127 Premium Brake Rotor with E-Coating
Centric premium rotors utilize an Electro coating finish that provides long lasting corrosion protection. E-coating is a superior electro-statically applied finish designed to withstand 400 hours of salt water exposure without rusting. Phosphate finishes utilized by other manufacturers provide only minimal protection from the elements; these finishes are generally only effective for the shipping and storage portion of a rotor’s life. The addition of heat and moisture eliminates the effectiveness of phosphate finishes resulting in immediate corrosion once installed in the vehicle.
- ASIN: B000BZZPRC
- UPC: 805890159162
- ASIN: B000BZZPRC
- Brand: Centric
- Manufacturer: Centric
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WearMe Pro - Reflective Lens Round Trendy Sunglasses (Gold Frame/Black Lens, 51)
WearMe Pro was founded in 2011 with one simple goal - to provide high end fashion without the high end price tag. You shouldn't have to take out a personal loan in order to look and feel good. Thankfully, with WearMe Pro, the latest trends are more affordable than ever. At WearMe Pro, our focus is on producing the highest possible quality sunglasses at the lowest possible price. Our designs take inspiration from the very latest trends, bringing you styles that often haven't even made it into the stores of the high-end retailers. All of our lenses are 100% UVA and UVB protected, and every pair... [Read More]
- ASIN: B072JHS9Q2
- UPC: 657597163788
- ASIN: B072JHS9Q2
- Brand: WearMe Pro
- Size: One Size
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2 Hub Centric Wheel Adapters Spacers 8x170 to 8x170 Compatible with Ford Super Duty Rear 2003-2019 14x1.5 Studs
The hub centric wheel adapter set is designed to snugly fit the vehicle REAR hub and perfect centers the factory wheel with the raised lip. They are made used on 8 lug 170mm bolt pattern hubs with 125.6mm bore to fit 8 lug 170mm bolt pattern on many Ford factory wheels. They will space out your wheels for to help you get enough clearance for wider tires and rims. CNC machined with precision craftsmanship using 6061 T6 aerospace quality billet, featured in high load capacity and corrosion resistance. High quality studs are pre-installed and 14mmx1.5 thread size mounting open end lug nuts are in... [Read More]
- ASIN: B009AEO5BM
- UPC: 817679014548
- ASIN: B009AEO5BM
- Brand: ezaccessory
- Manufacturer: E Century
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WearMe Pro - Fashion Designer Frame Round Cat Eye Sunglasses for Women
WearMe Pro was founded in 2011 with one simple goal to provide high end fashion without the high end price tag. You shouldnt have to take out a personal loan in order to look and feel good. Thankfully, with WearMe Pro, the latest trends are more affordable than ever. At WearMe Pro, our focus is on producing the highest possible quality sunglasses at the lowest possible price. Our designs take inspiration from the very latest trends, bringing you styles that often havent even made it into the stores of the high-end retailers. All of our lenses are 100% UVA and UVB protected, and every pair com... [Read More]
- ASIN: B073WKK596
- UPC: 657597164549
- ASIN: B073WKK596
- Brand: WearMe Pro
- Size: one size
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Rove R2-4K Dash Cam Built in WiFi GPS Car Dashboard Camera Recorder with UHD 2160P, 2.4" LCD, 150° Wide Angle, WDR, Night Vision
ROVE R2-4K is today's most advanced and powerful 4K Video Car Dash Camera featuring - Novatek NT96660 Processor OV4689 Ultra Low Light Capture 4MP CMOS Sensor F1.8 Large Aperture 6-Glass Wide Angle Lens The Hardware is meticulously designed to provide crystal clear 4K video not only during the day but also during the night time with its ultra-low light capture sensor with super night vision technology Advanced Software is the heart of this dash camera. We have spent countless hours making its custom software for user-friendliness and personalized experience that we desire in today's world Warm... [Read More]
- ASIN: B074JT3698
- UPC: 643956741605
- ASIN: B074JT3698
- Brand: ROVE
- Manufacturer: ROVE
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WearMe Pro - Classic Round Vintage Round Retro P-3 Unisex Sunglasses
WearMe Pro was founded in 2011 with one simple goal - to provide high end fashion without the high end price tag. You shouldn't have to take out a personal loan in order to look and feel good. Thankfully, with WearMe Pro, the latest trends are more affordable than ever. At WearMe Pro, our focus is on producing the highest possible quality sunglasses at the lowest possible price. Our designs take inspiration from the very latest trends, bringing you styles that often haven't even made it into the stores of the high-end retailers. All of our lenses are 100% UVA and UVB protected, and every pair... [Read More]
- ASIN: B01NCWH10S
- UPC: 657597160374
- ASIN: B01NCWH10S
- Brand: WearMe Pro
- Size: One Size
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More Is More : How the Best Companies Go Farther and Work Harder to Create Knock-Your-Socks-Off Customer Experiences
9781138046788
- UPC: 55600192
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Selling The Wheel : Choosing The Best Way To Sell For You Your Company Your Customers
A bestselling author and a respected business expert present a humorous, insightful tale packed with practical tips for strengthening marketing and selling techniques in every industry. Written in the style of an ancient parable, the
- UPC: 25668863
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Cigarette Companies Kill Best Customers Condom Companies Kill Future Customers: Notizbuch / Tagebuch / Heft mit Punkteraster Seiten. Notizheft mit Dot Paperback
Cigarette Companies Kill Best Customers Condom Companies Kill Future Customers: Notizbuch / Tagebuch / Heft mit Punkteraster Seiten. Notizheft mit Dot Height : 0.23 In Length : 9.00 In Width : 6.00 In Weight :
- UPC: 607463562
Starbucks, Amazon Examples of Companies that Understand the Customer
Customer Centricity: The Evolving Marketplace
What is Customer Centricity?
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