• Data Mining Techniques: For Marketing, Sales, and Customer Relationship Management

    The leading introductory book on data mining, fully updated and revised! When Berry and Linoff wrote the first edition of Data Mining Techniques in the late 1990s, data mining was just starting to move out of the lab and into the office and has since grown to become an indispensable tool of modern business. This new edition--more than 50% new and revised-- is a significant update from the previous one, and shows you how to harness the newest data mining methods and techniques to solve common business problems. The duo of unparalleled authors share invaluable advice for improving response rate... [Read More]

    • ASIN: 0470650931
    • ASIN: 0470650931
    • ISBN: 0470650931
    • Brand: imusti
    • Manufacturer: Wiley

  • How to Win Friends & Influence People

    You can go after the job you want—and get it! You can take the job you have—and improve it! You can take any situation—and make it work for you! Dale Carnegie’s rock-solid, time-tested advice has carried countless people up the ladder of success in their business and personal lives. One of the most groundbreaking and timeless bestsellers of all time, How to Win Friends & Influence People will teach you: -Six ways to make people like you -Twelve ways to win people to your way of thinking -Nine ways to change people without arousing resentment And much more! Achieve your m... [Read More]

    • ASIN: 0671027034
    • ASIN: 0671027034
    • ISBN: 0671027034
    • Brand: Dale Carnegie
    • Manufacturer: Pocket Books

  • Leaders Eat Last: Why Some Teams Pull Together and Others Don't

    The New York Times bestseller by the acclaimed, bestselling author of Start With Why and Together is Better. Now with an expanded chapter and appendix on leading millennials, based on Simon Sinek's viral video "Millenials in the workplace" (150+ million views).Imagine a world where almost everyone wakes up inspired to go to work, feels trusted and valued during the day, then returns home feeling fulfilled. This is not a crazy, idealized notion. Today, in many successful organizations, great leaders create environments in which people naturally work together to do remarkable things. In hi... [Read More]

    • ASIN: B00DGZKQM8
    • ASIN: B00DGZKQM8
    • Manufacturer: Portfolio

  • Radical Candor: Be a Kick-Ass Boss Without Losing Your Humanity

    Now a New York Times and Wall Street Journal bestseller"I raced through Radical Candor--It’s thrilling to learn a framework that shows how to be both a better boss and a better colleague. Radical Candor is packed with illuminating truths, insightful advice, and practical suggestions, all illustrated with engaging (and often funny) stories from Kim Scott’s own experiences at places like Apple, Google, and various start-ups. Indispensable." ―Gretchen Rubin author of New York Times bestseller The Happiness Project"Reading Radical Candor will help you build, lead, and inspire teams to do the... [Read More]

    • ASIN: 1250103509
    • ASIN: 1250103509
    • ISBN: 1250103509
    • Brand: St Martin s Press
    • Manufacturer: St. Martin's Press

  • Emotional Intelligence 2.0

    In today's fast-paced world of competitive workplaces and turbulent economic conditions, each of us is searching for effective tools that can help us to manage, adapt, and strike out ahead of the pack. By now, emotional intelligence (EQ) needs little introduction—it’s no secret that EQ is critical to your success. But knowing what EQ is and knowing how to use it to improve your life are two very different things.Emotional Intelligence 2.0 delivers a step-by-step program for increasing your EQ via four, core EQ skills that enable you to achieve your fullest potential:1) Self-Awareness2) Sel... [Read More]

    • ASIN: 0974320625
    • ASIN: 0974320625
    • ISBN: 0974320625
    • Brand: imusti
    • Manufacturer: TalentSmart

  • The Power of Moments: Why Certain Experiences Have Extraordinary Impact

    The New York Times bestselling authors of Switch and Made to Stick explore why certain brief experiences can jolt us and elevate us and change us—and how we can learn to create such extraordinary moments in our life and work.While human lives are endlessly variable, our most memorable positive moments are dominated by four elements: elevation, insight, pride, and connection. If we embrace these elements, we can conjure more moments that matter. What if a teacher could design a lesson that he knew his students would remember twenty years later? What if a manager knew how to create an experien... [Read More]

    • ASIN: 1501147765
    • ASIN: 1501147765
    • ISBN: 1501147765
    • Manufacturer: Simon & Schuster

  • Building a StoryBrand: Clarify Your Message So Customers Will Listen

    New York Times best-selling author Donald Miller uses the seven universal elements of powerful stories to teach listeners how to dramatically improve how they connect with customers and grow their businesses.Donald Miller's StoryBrand process is a proven solution to the struggle business leaders face when talking about their businesses. This revolutionary method for connecting with customers provides listeners with the ultimate competitive advantage, revealing the secret for helping their customers understand the compelling benefits of using their products, ideas, or services. Building a Story... [Read More]

    • ASIN: B06XFJ2JGR
    • ASIN: B06XFJ2JGR
    • Brand: HarperCollins Leadership
    • Manufacturer: HarperCollins Leadership

  • The Challenger Sale: Taking Control of the Customer Conversation

    What's the secret to sales success? If you're like most business leaders, you'd say it's fundamentally about relationships-and you'd be wrong. The best salespeople don't just build relationships with customers. They challenge them. The need to understand what top-performing reps are doing that their average performing colleagues are not drove Matthew Dixon, Brent Adamson, and their colleagues at Corporate Executive Board to investigate the skills, behaviors, knowledge, and attitudes that matter most for high performance. And what they discovered may be the biggest shock to conventional sales w... [Read More]

    • ASIN: 1591844355
    • ASIN: 1591844355
    • ISBN: 9781591844358
    • Brand: Portfolio Hardcover
    • Manufacturer: Portfolio

  • Value Proposition Design: How to Create Products and Services Customers Want (Strategyzer)

    The authors of the international bestseller Business Model Generation explain how to create value propositions customers can’t resist Value Proposition Design helps you tackle the core challenge of every business — creating compelling products and services customers want to buy. This highly practical book, paired with its online companion, will teach you the processes and tools you need to create products that sell.Using the same stunning visual format as the authors’ global bestseller, Business Model Generation, this sequel explains how to use the “Value Proposition Canvas” to desig... [Read More]

    • ASIN: 1118968050
    • UPC: 884949934110
    • ASIN: 1118968050
    • ISBN: 1118968050
    • Brand: Osterwalder Alexander
    • Manufacturer: Wiley

  • Difficult Conversations: How to Discuss What Matters Most

    The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: · Decipher the underlying structure of every difficult conversation  ·... [Read More]

    • ASIN: 0143118447
    • ASIN: 0143118447
    • ISBN: 9780143118442
    • Brand: Penguin Books
    • Manufacturer: Penguin Books

  • Find Your Why: A Practical Guide for Discovering Purpose for You and Your Team

    Start With Why has led millions of readers to rethink everything they do – in their personal lives, their careers and their organizations.   Now Find Your Why picks up where Start With Why left off. It shows you how to apply Simon Sinek’s powerful insights so that you can find more inspiration at work -- and in turn inspire those around you.   I believe fulfillment is a right and not a privilege. We are all entitled to wake up in the morning inspired to go to work, feel safe when we’re there and return home fulfilled at the end of the day. Achieving that fulfillment sta... [Read More]

    • ASIN: 0143111728
    • ASIN: 0143111728
    • ISBN: 0143111728
    • Manufacturer: Portfolio

  • Men Are from Mars, Women Are from Venus: The Classic Guide to Understanding the Opposite Sex

    Rediscover the most famous relationship book ever published Once upon a time Martians and Venusians met, fell in love, and had happy relationships together because they respected and accepted their differences. Then they came to Earth and amnesia set in: they forgot they were from different planets. Based on years of successful counseling of couples and individuals, Men Are from Mars, Women Are from Venus has helped millions of couples transform their relationships. Now viewed as a modern classic, this phenomenal book has helped men and women realize how different they can be in their com... [Read More]

    • ASIN: 0060574216
    • UPC: 884370567819
    • ASIN: 0060574216
    • ISBN: 9780060574215
    • Brand: John Gray
    • Manufacturer: Harper Paperbacks

  • Mastering Data Mining: The Art and Science of Customer Relationship Management

    "Berry and Linoff lead the reader down an enlightened path of best practices." -Dr. Jim Goodnight, President and Cofounder, SAS Institute Inc. "This is a great book, and it will be in my stack of four or five essential resources for my professional work." -Ralph Kimball, Author of The Data Warehouse Lifecycle Toolkit Mastering Data Mining In this follow-up to their successful first book, Data Mining Techniques, Michael J. A. Berry and Gordon S. Linoff offer a case study-based guide to best practices in commercial data mining. Their first book acquainted you with the new generation of dat... [Read More]

    • ASIN: 0471331236
    • ASIN: 0471331236
    • ISBN: 0471331236
    • Manufacturer: Wiley

  • The SPEED of TRUST: The One Thing That Changes Everything

    Over two million copies sold. Stephen M. R. Covey shows how trust—and the speed at which it is established with clients, employees, and all stakeholders—is the single most critical component of a successful leader and organization.Stephen M. R. Covey, widely known as one of the world’s leading authorities on trust, asserts that it is “the most overlooked, misunderstood, underutilized asset to enable performance. Its impact, for good or bad, is dramatic and pervasive. It’s something you can’t escape.” Thankfully, it’s is also the thing that can dramatically improve your personal... [Read More]

    • ASIN: 1416549005
    • ASIN: 1416549005
    • ISBN: 1416549005
    • Brand: Franklin Covey
    • Manufacturer: FREE PRESS

  • Scrum: The Art of Doing Twice the Work in Half the Time

    For those who believe that there must be a more agile and efficient way for people to get things done, here is a brilliantly discursive, thought-provoking book about the leadership and management process that is changing the way we live.  In the future, historians may look back on human progress and draw a sharp line designating “before Scrum” and “after Scrum.” Scrum is that ground-breaking.  It already drives most of the world’s top technology companies. And now it’s starting to spread to every domain where leaders wrestle with complex projects.  If you’ve ever been startled... [Read More]

    • ASIN: 038534645X
    • UPC: 884226632654
    • ASIN: 038534645X
    • ISBN: 038534645X
    • Brand: Crown Business
    • Manufacturer: Currency

  • Customer Relationship Management : Concept, Strategy, and Tools

    This book closely examines the strategic and tactical aspects of customer relationship management as it stands today. Benefiting advanced students and working executives, the book stresses economic customer value as the guiding concept for marketing

    • UPC: 968327841

  • 2018 Best Resources for Customer Relationship Management - eBook

    This reference is loaded with necessary resources useful to small, mid-size and corporate enterprises. Get expert advice on latest technologies pertaining to development and cost. Inside you will find trade journals and magazines, educational resources

    • UPC: 590811835

  • Customer Relationship Management - eBook

    Understand customer relationship management in no time! Find out everything you need to know about this powerful tool with this practical and accessible guide.Customer relationship management is a valuable tool in an increasingly competitive business

    • UPC: 405237849

  • Customer Relationship Management - eBook

    Studienarbeit aus dem Jahr 2004 im Fachbereich Informationswissenschaften, Informationsmanagement, Note: 1,0, Heinrich-Heine-Universität Düsseldorf (Institut für Sprache und Information), Veranstaltung: Wissensmanagement, 11 Quellen im Literaturverzeichnis, Sprache: Deutsch, Abstract: In Zeiten des immer schärfer werdenden Verdrängungswettbewerbs, steigender

    • UPC: 548314141

  • Chatter Marketing: Putting the Relationship Back in Customer Relationship Management - eBook

    A detailed guide to monitoring customers onlineand then delivering exactly what they want, when they want itEvery marketers dream is to overhear what customers say about their company and discover their future purchasing plans. With

    • UPC: 571382101

  • Customer Relationship Management - Die erfolgreiche Kundenbeziehung als kritischer unternehmerischer Erfolgsfaktor - eBook

    Studienarbeit aus dem Jahr 2006 im Fachbereich BWL - Allgemeines, Note: 1,6, Fachhochschule für Wirtschaft Berlin, Veranstaltung: Betriebliche Informationssysteme, 7 Quellen im Literaturverzeichnis, Sprache: Deutsch, Abstract: 'Business ist nichts anderes als ein Knäuel menschlicher Beziehungen.'

    • UPC: 452923185

  • electronic Customer Relationship Management (eCRM) - Technische und wirtschaftliche Aspekte im eCommerce - eBook

    Studienarbeit aus dem Jahr 2002 im Fachbereich BWL - Marketing, Unternehmenskommunikation, CRM, Marktforschung, Social Media, Note: 1, Hochschule München (FB BWL), Sprache: Deutsch, Abstract: Noch nie hatten Kunden mehr Auswahl an Produkten und Unternehmen so

    • UPC: 543245765

  • CRM - Betrachtung wichtiger Prozesse im Customer Relationship Management - eBook

    Studienarbeit aus dem Jahr 2003 im Fachbereich BWL - Marketing, Unternehmenskommunikation, CRM, Marktforschung, Social Media, Note: 2,1, Duale Hochschule Baden-Württemberg Mannheim, früher: Berufsakademie Mannheim (Fachrichtung Wirtschaftsinformatik), Veranstaltung: Informationssysteme: Data Warehouse, Sprache: Deutsch, Abstract: In den

    • UPC: 786614389

  • Systeme zur Umsetzung des Customer Relationship Managements - eBook

    Fachbuch aus dem Jahr 2005 im Fachbereich BWL - Marketing, Unternehmenskommunikation, CRM, Marktforschung, Social Media, Note: 2,3, Deutsche Versicherungsakademie GmbH, 51 Quellen im Literaturverzeichnis, Sprache: Deutsch, Abstract: Das Customer Relationship Management (CRM) ermöglicht es Unternehmen,

    • UPC: 887589262

  • eCRM: Using the internet for customer relationship management at the TQU Academy - eBook

    Research Paper (undergraduate) from the year 2007 in the subject Information Management, grade: 2,0, University of Applied Sciences Kempten (MBA International Business Management & Consulting), course: Information Technology applied in Marketing & Sales, 6 entries

    • UPC: 966564026

  • 5 Best CRM for Small Business - Customer Relationship Management Software

    Customer Relationship Management System - Grant Cardone

    What is CRM?