• Value Proposition Design: How to Create Products and Services Customers Want (Strategyzer)

    The authors of the international bestseller Business Model Generation explain how to create value propositions customers can’t resist Value Proposition Design helps you tackle the core challenge of every business — creating compelling products and services customers want to buy. This highly practical book, paired with its online companion, will teach you the processes and tools you need to create products that sell.Using the same stunning visual format as the authors’ global bestseller, Business Model Generation, this sequel explains how to use the “Value Proposition Canvas” to desig... [Read More]

    • ASIN: 1118968050
    • UPC: 884949934110
    • ASIN: 1118968050
    • ISBN: 1118968050
    • Brand: Osterwalder Alexander
    • Manufacturer: Wiley

  • The Challenger Sale: Taking Control of the Customer Conversation

    What's the secret to sales success? If you're like most business leaders, you'd say it's fundamentally about relationships-and you'd be wrong. The best salespeople don't just build relationships with customers. They challenge them. The need to understand what top-performing reps are doing that their average performing colleagues are not drove Matthew Dixon, Brent Adamson, and their colleagues at Corporate Executive Board to investigate the skills, behaviors, knowledge, and attitudes that matter most for high performance. And what they discovered may be the biggest shock to conventional sales w... [Read More]

    • ASIN: 1591844355
    • ASIN: 1591844355
    • ISBN: 9781591844358
    • Brand: Portfolio Hardcover
    • Manufacturer: Portfolio

  • magicJackGO 2017 VOIP Phone Adapter Portable Home and On-The-Go Digital Phone Service. Make Unlimited Local & Long Distance Calls to The U. S. and Canada. NO Monthly Bill. 2017 (1 Pack)

    magicJack is a Home and “On-the-Go” Phone Service FREE 12 MONTHS of service included, SAVE up to $381 per year! UNLIMITED local & long-distance calling to the U.S., Canada, Puerto Rico, & the U.S. Virgin Islands How magicJack Works: The magicJack device uses Voice Over Internet Protocol (“VoIP”) to allow you to make local and long-distance calls to the U.S. and Canada using an existing internet connection. You can make and receive calls using your computer or regular telephone. No additional telephone service is required. Connect with High-Speed Modem: magicJack is easy to set up with... [Read More]

    • ASIN: B00LN0OM14
    • UPC: 895034001884
    • ASIN: B00LN0OM14
    • Brand: magicJack
    • Size: 1 - Pack
    • Manufacturer: magicJack L.P.

  • Mapping Experiences: A Complete Guide to Creating Value through Journeys, Blueprints, and Diagrams

    Customers who have inconsistent, broken experiences with products and services are understandably frustrated. But it’s worse when people inside these companies can’t pinpoint the problem because they’re too focused on business processes. This practical book shows your company how to use alignment diagrams to turn valuable customer observations into actionable insight. With this unique tool, you can visually map your existing customer experience and envision future solutions.Product and brand managers, marketing specialists, and business owners will learn how experience diagramming can he... [Read More]

    • ASIN: 1491923539
    • ASIN: 1491923539
    • ISBN: 9781491923535
    • Brand: O'Reilly Media
    • Manufacturer: O'Reilly Media

  • The 1-Page Marketing Plan: Get New Customers, Make More Money, And Stand Out From The Crowd

    WARNING: Do Not Read This Book If You Hate MoneyTo build a successful business, you need to stop doing random acts of marketing and start following a reliable plan for rapid business growth. Traditionally, creating a marketing plan has been a difficult and time-consuming process, which is why it often doesn't get done.In The 1-Page Marketing Plan, serial entrepreneur and rebellious marketer Allan Dib reveals a marketing implementation breakthrough that makes creating a marketing plan simple and fast. It's literally a single page, divided up into nine squares. With it you'll be able to map out ... [Read More]

    • ASIN: B01B35M3SM
    • ASIN: B01B35M3SM
    • Brand: Successwise
    • Manufacturer: Successwise

  • Implementing Value Pricing: A Radical Business Model for Professional Firms

    Praise for IMPLEMENTING VALUE PRICING A Radical Business Model for Professional Firms "Ron Baker is the most prolific and best writer when it comes to pricing services. This is a must-read for executives and partners in small to large firms. Ron provides the basics, the advanced ideas, the workbooks, the case studies—everything. This is a must-have and a terrific book." —Reed K. Holden founder and CEO, Holden Advisors, Corp., Associate Professor, Columbia University www.holdenadvisors.com "We've known through Ron Baker's earlier books that he's not just an extraordinary thinker and truly b... [Read More]

    • ASIN: 0470584610
    • ASIN: 0470584610
    • ISBN: 9780470584613
    • Manufacturer: Wiley

  • Mortgage Valuation Models: Embedded Options, Risk, and Uncertainty (Financial Management Association Survey and Synthesis)

    Mortgage-backed securities (MBS) are among the most complex of all financial instruments. Analysis of MBS requires blending empirical analysis of borrower behavior with the mathematical modeling of interest rates and home prices. Over the past 25 years, Andrew Davidson and Alexander Levin have been at the leading edge of MBS valuation and risk analysis. Mortgage Valuation Models: Embedded Options, Risk, and Uncertainty contains a detailed description of the sophisticated theories and advanced methods that the authors employ in real-world analyses of mortgage-backed securities. Issues such as c... [Read More]

    • ASIN: 0199998167
    • ASIN: 0199998167
    • ISBN: 0199998167
    • Manufacturer: Oxford University Press

  • Delivering Quality Service

    Describes the five attributes of quality service and explains how to identify customer expectations

    • ASIN: 0029357012
    • ASIN: 0029357012
    • ISBN: 9780029357019
    • Manufacturer: Free Press

  • The Lean Startup: How Today's Entrepreneurs Use Continuous Innovation to Create Radically Successful Businesses

    Most startups fail. But many of those failures are preventable.  The Lean Startup is a new approach being adopted across the globe, changing the way companies are built and new products are launched. Eric Ries defines a startup as an organization dedicated to creating something new under conditions of extreme uncertainty. This is just as true for one person in a garage or a group of seasoned professionals in a Fortune 500 boardroom. What they have in common is a mission to penetrate that fog of uncertainty to discover a successful path to a sustainable business. The Lean Startup approach fos... [Read More]

    • ASIN: 0307887898
    • ASIN: 0307887898
    • ISBN: 9780307887894
    • Brand: Crown Business
    • Manufacturer: Currency

  • Frigidaire WF3CB Puresource Replacement Filter, 1-Pack,

    The Frigidaire WF3CB pure source 3 replacement ice & water filter is used to replace water filters in Frigidaire side-by-side refrigerators manufactured after 2009. This replacement filter is tested and certified to nsf/ansi standard 42 and 53 for the reduction of at least 95% of contaminants and substances including chlorine, lead, mercury, and alachlor. It is located at the top right of the fresh food compartment and was designed as a "push/push" style filter, making it incredibly easy to replace. Min/Max Working Pressure: 30 - 100 psi (206.8 - 689.5 kPa).

    • ASIN: B0045LLC7K
    • UPC: 012505452185
    • ASIN: B0045LLC7K
    • Brand: FRIGIDAIRE
    • Size: 1-Pack
    • Manufacturer: Frigidaire

  • The Challenger Customer: Selling to the Hidden Influencer Who Can Multiply Your Results

    Four years ago, the bestselling authors of The Challenger Sale overturned decades of conventional wisdom with a bold new approach to sales. Now their latest research reveals something even more surprising: Being a Challenger seller isn’t enough. Your success or failure also depends on who you challenge.Picture your ideal customer: friendly, eager to meet, ready to coach you through the sale and champion your products and services across the organization. It turns out that’s the last person you need. Most marketing and sales teams go after low-hanging fruit: buyers who are eager and have cl... [Read More]

    • ASIN: 1591848156
    • ASIN: 1591848156
    • ISBN: 1591848156
    • Brand: Portfolio
    • Manufacturer: Portfolio

  • The Complete Customer Service Model Letter and Memo Book

    This invaluable resource is a collection of 700 letters and memos for every conceivable customer service situation. Each letter is a field-tested and proven communication that you can use "as-is" or adapt for your own purposes. And, most importantly, each letter is specifically crafted to make the most of each customer contact your company makes, creating satisfied customers who will become repeat customers.In addition, this ingenious resource provides scores of sample memos and interoffice letters that you and your staff members can use to express yourselves more effectively. They'll enable y... [Read More]

    • ASIN: 0133358038
    • ASIN: 0133358038
    • ISBN: 0133358038
    • Manufacturer: Prentice Hall Direct

  • What Customers Want: Using Outcome-Driven Innovation to Create Breakthrough Products and Services

    A world-renowned innovation guru explains practices that result in breakthrough innovations "Ulwick's outcome-driven programs bring discipline and predictability to the often random process of innovation." -Clayton Christensen For years, companies have accepted the underlying principles that define the customer-driven paradigm--that is, using customer "requirements" to guide growth and innovation. But twenty years into this movement, breakthrough innovations are still rare, and most companies find that 50 to 90 percent of their innovation initiatives flop. The cost of these failures to U.S. co... [Read More]

    • ASIN: 0071408673
    • ASIN: 0071408673
    • ISBN: 0071408673
    • Brand: McGraw-Hill Companies
    • Manufacturer: McGraw-Hill Education

  • Data Mining Cookbook: Modeling Data for Marketing, Risk and Customer Relationship Management

    Increase profits and reduce costs by utilizing this collection of models of the most commonly asked data mining questions In order to find new ways to improve customer sales and support, and as well as manage risk, business managers must be able to mine company databases. This book provides a step-by-step guide to creating and implementing models of the most commonly asked data mining questions. Readers will learn how to prepare data to mine, and develop accurate data mining questions. The author, who has over ten years of data mining experience, also provides actual tested models of specific ... [Read More]

    • ASIN: 0471385646
    • ASIN: 0471385646
    • ISBN: 0471385646
    • Manufacturer: Wiley

  • Building a StoryBrand: Clarify Your Message So Customers Will Listen

    New York Times best-selling author Donald Miller uses the seven universal elements of powerful stories to teach listeners how to dramatically improve how they connect with customers and grow their businesses.Donald Miller's StoryBrand process is a proven solution to the struggle business leaders face when talking about their businesses. This revolutionary method for connecting with customers provides listeners with the ultimate competitive advantage, revealing the secret for helping their customers understand the compelling benefits of using their products, ideas, or services. Building a Story... [Read More]

    • ASIN: B06XFJ2JGR
    • ASIN: B06XFJ2JGR
    • Brand: HarperCollins Leadership
    • Manufacturer: HarperCollins Leadership

  • The Best Customer Service Quotes Ever Said

    The Best Customer Service Quotes Ever Said uses the powerful and motivational words from world-renowned experts to inspire greatness and revolutionize how you interact with customers. This book is the perfect guide to taking customer

    • UPC: 637424872

  • The Best Service is No Service - eBook

    In this groundbreaking book, Bill Price and David Jaffe offer a new, game-changing approach, showing how managers are taking the wrong path and are using the wrong metrics to measure customer service. Customer service, they

    • UPC: 771478189
    • Rating: 5.0

  • World's Best Customer Service Representative: College Ruled Journal - Blank Lined Notebook

    World's Best Customer Service Representative: College Ruled Journal - Blank Lined

    • UPC: 710104750

  • The Funny Office Gag Gifts: Best Customer Service Rep. Ever. Composition Notebook Lightly Lined Pages Daily Journal Blank Diary Notepad 6x9 Paperback

    The Funny Office Gag Gifts: Best Customer Service Rep. Ever. Composition Notebook Lightly Lined Pages Daily Journal Blank Diary Notepad 6x9 Height : 0.23 In Length : 9.00 In Width : 6.00 In Weight :

    • UPC: 659271537

  • The Best Service Is No Service : How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs

    Price and Jaffe assert that customer service is only needed when a company does something wrong, and that eliminating the need for service is the best way to satisfy

    • UPC: 7982447
    • Rating: 5.0

  • Customer Service Superstars : Six Attitudes That Bring Out Our Best

    Customer service expert Cary Cavitt looks at what he considers to be the six most important attitudes that will influence every aspect of our lives. By understanding and improving on these highly regarded traits, our

    • UPC: 22874026

  • Customer Service Expert Level Full Certification Kit - Complete Skills, Training, and Support Steps to the Best Customer Experience by Redefining and Improving Customer Experience - eBook

    This Customer Service Expert Level Certification Kit builds on the knowledge and understanding of, and looking at, the essential skills and qualities required by Customer Service supervisors and managers. More than six out of ten

    • UPC: 872764429

  • Education Customer Service Superstars: Six attitudes that bring out our best

    Education Customer Service Superstars: Six attitudes that bring out our

    • UPC: 398482533

  • Dealership Customer Service Superstars: Six attitudes that bring out our best

    Dealership Customer Service Superstars: Six attitudes that bring out our

    • UPC: 122260126

  • Recreation Customer Service Superstars: Six attitudes that bring out our best

    Recreation Customer Service Superstars: Six attitudes that bring out our

    • UPC: 385943224

  • Customer Service Vs. Customer Experience

    How to give great customer service: The L.A.S.T. method

    I Was Seduced By Exceptional Customer Service | John Boccuzzi, Jr. | TEDxBryantU