The Slight Edge is a way of thinking, a way of processing information that enables you to make the daily choices that will lead you to the success and happiness you desire. Learn why some people make dream after dream come true, while others just continue dreaming and spend their lives building dreams for someone else. It’s not just another self-help motivation tool of methods you must learn in order to travel the path to success. It shows you how to create powerful results from the simple daily activities of your life, by using tools that are already within you.In this 8th anniversary editi... [Read More]
Discover the secrets of world-class leadership! When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company. With ceaseless attention to every luxurious detail, the company has set the bar for creating memorable customer experiences in world-class settings. Now, for the first time, the leadership secrets behind the company's extraordinary success are revealed. The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company. Granted unprecedented access to the company's executives, staff... [Read More]
A landmark, bestselling business book and a fascinating behind-the-scenes history of the creation of Danny's most famous eating establishments, Setting the Table is a treasure trove of valuable, innovative insights applicable to any business or organization.
Keto Meal Prep is the everyday solution to lose weight, save time, and keep keto easy with ready-to-go meals Monday-Friday.A little planning and prepping go a long way towards success on the ketogenic diet. In Keto Meal Prep, you’ll discover how easy it is to make healthy, homemade ketogenic diet meals a regular part of your weekly routine.Choose from 3 meal preps—beginner, performance, and maintenance—to have table-ready meals that support your lifestyle goals from Monday-Friday. Complete with shopping lists and step-by-step prep instructions, Keto Meal Prep is the everyday solution to ... [Read More]
Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Be Our Guest specializes in helping professionals see new possibilities through concepts not found in the typical workplace, revealing even more of the business behind the magic of quality service.
This is the book that established emotional intelligence” in the business lexiconand made it a necessary skill for leaders.Managers and professionals across the globe have embraced Primal Leadership, affirming the importance of emotionally intelligent leadership. Its influence has also reached well beyond the business world: the book and its ideas are now used routinely in universities, business and medical schools, and professional training programs, and by a growing legion of professional coaches.This refreshed edition, with a new preface by the authors, vividly illustrates the power... [Read More]
This second book in the four-volume narrative history series for elementary students will transform your study of history. The Story of the World has won awards from numerous homeschooling magazines and readers' polls―over 150,000 copies of the series in print! Now more than ever, other cultures are affecting our everyday lives―and our children need to learn about the other countries of the world and their history. Susan Wise Bauer has provided a captivating guide to the history of other lands. Written in an engaging, straightforward manner, this revised edition of The Story of the World: ... [Read More]
A new gift edition of a modern classic, with supplemental photographs, speeches, letters, and essays Psychiatrist Viktor Frankl’s memoir of life in Nazi death camps has riveted generations of readers. Based on Frankl’s own experience and the stories of his patients, the book argues that we cannot avoid suffering but we can choose how to cope with it, find meaning in it, and move forward. Man’s Search for Meaning has become one of the most influential books of our times, selling over twelve million copies worldwide. With a foreword by Harold S. Kushner, Frankl’s classic is presented h... [Read More]
In this newly revised 10th anniversary edition, Yvon Chouinard--legendary climber, businessman, environmentalist, and founder of Patagonia, Inc.--shares the persistence and courage that have gone into being head of one of the most respected and environmentally responsible companies on earth. From his youth as the son of a French Canadian handyman to the thrilling, ambitious climbing expeditions that inspired his innovative designs for the sport's equipment, Let My People Go Surfing is the story of a man who brought doing good and having grand adventures into the heart of his business life-a bo... [Read More]
Henry David Thoreau reflects on life, politics, and society in these two inspiring masterworks: Walden and Civil Disobedience. In 1845, Thoreau moved to a cabin that he built with his own hands along the shores of Walden Pond in Massachusetts. Shedding the trivial ties that he felt bound much of humanity, Thoreau reaped from the land both physically and mentally, and pursued truth in the quiet of nature. In Walden, he explains how separating oneself from the world of men can truly awaken the sleeping self. Thoreau holds fast to the notion that you have not truly existed until you adopt such a ... [Read More]
This Vitamin A formulation delivers noticeable results without the irritation, redness and dryness. We use the highest concentration of plant based and active ingredients possible to deliver a healthier and more youthful appearance while hydrating without a greasy residue. Promote clear skin and help control breakouts so you can achieve a clearer, smoother, and more flawless complexion. Fresh scent derived from Aloe Vera and Green Tea so you can enjoy knowing no harmful chemicals were used. Add this to your skincare routine today! 100% Guarantee! If you are not completely satisfied with our pr... [Read More]
Note to Readers: Publisher does not guarantee quality or access to any included digital components if book is purchased through a third-party seller.Now with a free mobile & web app with print purchase!Doody’s Medical Review: 100 Points; 5 Stars (First Edition)The third edition of this highly acclaimed review continues to promote efficient, time-saving study by synthesizing the complex knowledge needed to pass the AGNP exam into a concise, well-organized format. It is updated with key information about the new AGNP certification exam, including new test format questions featuring photos of s... [Read More]
The last lecture on leadership by the NFL's greatest coach: Bill Walsh Bill Walsh is a towering figure in the history of the NFL. His advanced leadership transformed the San Francisco 49ers from the worst franchise in sports to a legendary dynasty. In the process, he changed the way football is played. Prior to his death, Walsh granted a series of exclusive interviews to bestselling author Steve Jamison. These became his ultimate lecture on leadership. Additional insights and perspective are provided by Hall of Fame quarterback Joe Montana and others. Bill Walsh taught that the requiremen... [Read More]
As dogs take their place as coddled family members and their numbers balloon to over 77 million in the United States alone, it's no surprise that canine culture is undergoing a massive transformation. Now subject
The Customer Service Survival Kit explains how to use the right words to turn volatile scenarios into calm and productive customer encounters. Anyone can learn this delicate art with the book's blend of clear techniques,
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Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service. "Be Our Guest" highlights
Price and Jaffe assert that customer service is only needed when a company does something wrong, and that eliminating the need for service is the best way to satisfy
"This smart primer on customer service strategy is a must-read for managers and anyone interested in transforming their interactions with clients. "Exceptional Service, Exceptional Profit" is a manual for winning customer loyalty that actually inspires."--
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