Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honor of the tenth anniversary of the original Be Our Guest, Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service. During the last twenty-five years, thousands of professionals from more than thirty-five countries and more than forty industries have attended business programs at Disney Institute and learned how ... [Read More]
Discover the secrets of world-class leadership! When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company. With ceaseless attention to every luxurious detail, the company has set the bar for creating memorable customer experiences in world-class settings. Now, for the first time, the leadership secrets behind the company's extraordinary success are revealed. The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company. Granted unprecedented access to the company's executives, staff... [Read More]
Critically-acclaimed as one of the best hotel management books and customer service books by leading hospitality schools and industry executives, A Wealth of Insight profiles more than thirty-five of the world's best luxury hoteliers on exactly what it takes to lead and manage some of the most legendary hotels and resorts. A Wealth of Insight has been named required reading for students of hospitality, current and future hotel managers including directors across the leadership team, as well as executives working in high-end customer service industries eager to understand how world-class h... [Read More]
Features: - Stainless Steel, Chrome Finish and Prevent Rust. - Durable and Portable. - Corrosion Resistance, Protect your table and Safe to use. - Loud, Clear and Comfortable Sound. - You can hear the sound in the distance. - Reduced Power, Only need one finger or palm to make it ring. - Easy to use and clean. - Purpose: Everybody. - Place: Hotels, Schools, Restaurants, Reception Areas, Hospitals, Warehouses, Stores. - Content: 2 Call Bells. - Lifetime warranty. Specification: Name: MROCO Stainless Steel Call Bells. Material: stainless steel, chrome. Product Size: 3.3 Inch x 2.3... [Read More]
The Next Frontier of Restaurant Management brings together the latest research in hospitality studies to offer students, hospitality executives, and restaurant managers the best practices for restaurant success. Alex M. Susskind and Mark Maynard draw on their experiences as a hospitality educator and a restaurant industry leader, respectively, to guide readers through innovative articles that address specific aspects of restaurant management:* Creating and preserving a healthy company culture* Developing and upholding standards of service* Successfully navigating guest complaints to promote lo... [Read More]
I knocked up my one-night stand.But I won’t let anyone tell me that was a mistake.Well, it started as a one-night stand. Veronica left the morning after with a promise to come knocking on my hotel room again the next time she came through Las Vegas. Color me surprised when she actually followed through the year after that. And the year after that. Is the one-night-a-year stand a thing? Because we were it. Until last night when Veronica showed up with a baby. Our baby.I don’t even know Veronica’s last name and now we have a child together. I took one look into my daughter’s eyes and sh... [Read More]
Protect your privacy with the world's leading VPN Service. Private Internet Access VPN SERVICE (PIA VPN) encrypts your connection and provides you with an anonymous IP to protect your privacy. Visit https://www.privateinternetaccess.com/ to learn more. Rated 4.5 out of 5 stars by PC Magazine and given the PC Magazine Editors' Choice denomination, Private Internet Access VPN provides multiple layers of privacy and security, including but not limited to: IP Cloaking with Private Internet Access VPN Hide your IP address in order to stop websites from tracking your browsing and search activity. Yo... [Read More]
Experience the best of the best with Rick Steves Best of Italy. Rick Steves Best of Italy puts the very best of Italy in your hands, with Rick's straightforward, time-tested advice in an easily scannable format so you can quickly find what you need on the go. With Rick's strategic tips on saving time and money, you can worry less about your trip, and focus on enjoying the experience—whether that's climbing to the top of Florence's campanile or marveling at Venice's architecture on a moonlight Grand Canal cruise. Rick Steves Best of Italy features: Everything in Full-Color — Dazzling ... [Read More]
I Never Asked to Be the World's Best Hotel Manager But Here I Am Absolutely Crushing It.: Blank Lined Notebook / Journal Gift Idea Height : 0.23 In Length : 9.00 In Width : 6.00
This Customer Service Expert Level Certification Kit builds on the knowledge and understanding of, and looking at, the essential skills and qualities required by Customer Service supervisors and managers. More than six out of ten
Practical, concise help for dealing with customers: The book and its accompanying eLearning course and Certification paves the way for the Best Customer Experience by Redefining and Improving Customer Experience: An Innovative Strategy by the
The Next Frontier of Restaurant Management brings together the latest research in hospitality studies to offer students, hospitality executives, and restaurant managers and trainers the best practices for restaurant success. Alex M. Susskind and Mark
The Next Frontier of Restaurant Management brings together the latest research in hospitality studies to offer students, hospitality executives, and restaurant managers and trainers the best practices for restaurant success. Alex M. Susskind and Mark
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