Best In Class Customer Experience - April 2024

Wonder

• ASIN: 0375869026
• ASIN: 0375869026
• ISBN: 0375969020
• Brand: Knopf Books for Young Readers
• Manufacturer: Knopf Books for Young Readers

Emotional Intelligence 2.0

In today's fast-paced world of competitive workplaces and turbulent economic conditions, each of us is searching for effective tools that can help us to manage, adapt, and strike out ahead of the pack. By now, emotional intelligence (EQ) needs little introduction—it’s no secret that EQ is critical to your success. But knowing what EQ is and knowing how to use it to improve your life are two very different things.Emotional Intelligence 2.0 delivers a step-by-step program for increasing your EQ via four, core EQ skills that enable you to achieve your fullest potential:1) Self-Awareness2) Sel... [Read More]

• ASIN: 0974320625
• ASIN: 0974320625
• ISBN: 0974320625
• Brand: Bradberry, Travis/ Greaves, Jean/ Lencioni, Patrick (FRW)/ DeLazaro, Sue (CON)/ Monday, Melissa, Ph.
• Manufacturer: TalentSmart

Life of Pi

The son of a zookeeper, Pi Patel has an encyclopedic knowledge of animal behavior and a fervent love of stories. When Pi is sixteen, his family emigrates from India to North America aboard a Japanese cargo ship, along with their zoo animals bound for new homes. The ship sinks. Pi finds himself alone in a lifeboat, his only companions a hyena, an orangutan, a wounded zebra, and Richard Parker, a 450-pound Bengal tiger. Soon the tiger has dispatched all but Pi, whose fear, knowledge, and cunning allow him to coexist with Richard Parker for 227 days while lost at sea. When they finally reach the... [Read More]

• ASIN: 0156027321
• ASIN: 0156027321
• ISBN: 9780156027328
• Brand: Mariner Books
• Manufacturer: Mariner Books

A Clash of Kings (A Song of Ice and Fire, Book 2)

THE BOOK BEHIND THE SECOND SEASON OF GAME OF THRONES, AN ORIGINAL SERIES NOW ON HBO.In this eagerly awaited sequel to A Game of Thrones, George R. R. Martin has created a work of unsurpassed vision, power, and imagination. A Clash of Kings transports us to a world of revelry and revenge, wizardry and warfare unlike any you have ever experienced.A CLASH OF KINGSA comet the color of blood and flame cuts across the sky. And from the ancient citadel of Dragonstone to the forbidding shores of Winterfell, chaos reigns. Six factions struggle for control of a divided land and the Iron Throne of the S... [Read More]

• ASIN: 0553579908
• ASIN: 0553579908
• ISBN: 0553579908
• Brand: Song of Ice and Fire, A
• Manufacturer: Bantam

Easy Spanish Step-By-Step

A proven grammar-based approach that gets you communicating in Spanish with confidence, right away Easy Spanish Step by Step proves that a solid grounding in grammar basics is the key to mastering a second language. Grammatical rules and concepts are clearly explained in order of importance, and more than 300 verbs and key terms are introduced on the basis of frequency. Numerous exercises and engaging readings help learners quickly build their Spanish speaking and comprehension prowess.

• ASIN: 0071463380
• UPC: 201571463380
• ASIN: 0071463380
• ISBN: 0071463380
• Brand: McGraw-Hill
• Manufacturer: McGraw-Hill Education

In the Time of the Butterflies

25th Anniversary Edition "A magnificent treasure for all cultures and all time.” --St. Petersburg Times It is November 25, 1960, and three beautiful sisters have been found near their wrecked Jeep at the bottom of a 150-foot cliff on the north coast of the Dominican Republic. The official state newspaper reports their deaths as accidental. It does not mention that a fourth sister lives. Nor does it explain that the sisters were among the leading opponents of Gen. Rafael Leónidas Trujillo’s dictatorship. It doesn’t have to. Everybody knows of Las Mariposas--the Butterflies. I... [Read More]

• ASIN: 1565129768
• ASIN: 1565129768
• ISBN: 1565129768
• Brand: Algonquin Books
• Manufacturer: Algonquin Books

Switch: How to Change Things When Change Is Hard

• ASIN: B0030DHPGQ
• ASIN: B0030DHPGQ
• Manufacturer: Currency

Speak

The first ten lies they tell you in high school."Speak up for yourself--we want to know what you have to say." From the first moment of her freshman year at Merryweather High, Melinda knows this is a big fat lie, part of the nonsense of high school. She is friendless, outcast, because she busted an end-of-summer party by calling the cops, so now nobody will talk to her, let alone listen to her. As time passes, she becomes increasingly isolated and practically stops talking altogether. Only her art class offers any solace, and it is through her work on an art project that she is finally able to... [Read More]

• ASIN: 0312674392
• ASIN: 0312674392
• ISBN: 0312674392
• Brand: Square Fish
• Manufacturer: Square Fish

QBQ! The Question Behind the Question: Practicing Personal Accountability at Work and in Life

Who Moved My Cheese? showed readers how to adapt to change. Fish! helped raise flagging morale. Execution guided readers to overcome the inability to get things done. QBQ! The Question Behind the Question, already a phenomenon in its self-published edition, addresses the most important issue in business and society today: personal accountability. The lack of personal accountability has resulted in an epidemic of blame, complaining, and procrastination. No organization-or individual-can achieve goals, compete in the marketplace, fulfill a vision, or develop people and teams without personal a... [Read More]

• ASIN: 0399152334
• ASIN: 0399152334
• ISBN: 9780399152337
• Brand: WaterBrook Press
• Manufacturer: TarcherPerigee

HESI A2 Secrets Study Guide: HESI A2 Test Review for the Health Education Systems, Inc. Admission Assessment Exam

Mometrix Test Preparation's HESI A2 Secrets Study Guide is the ideal prep solution for anyone who wants to pass their HESI Admission Assessment Exam. The exam is extremely challenging, and thorough test preparation is essential for success. Our study guide includes:Practice test questions with detailed answer explanationsStep-by-step video tutorials to help you master difficult conceptsTips and strategies to help you get your best test performanceA complete review of all HESI A2 test sectionsEnglish LanguageMathematicsBiologyChemistryAnatomy and PhysiologyProfessional PracticeTestingHESI is a ... [Read More]

• ASIN: 1609710142
• ASIN: 1609710142
• ISBN: 1609710142
• Brand: Brand: Mometrix Media LLC
• Manufacturer: Mometrix Media LLC

More Is More : How the Best Companies Go Farther and Work Harder to Create Knock-Your-Socks-Off Customer Experiences

9781138046788

• UPC: 55600192

Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System - eBook

THE #1 NEW YORK TIMES AND WALL STREET JOURNAL BESTSELLER!“Like any business, a hospital must be true to its core values in order to succeed. ‘Trickle-down values’ start at the top with the best leadership,

• UPC: 368330900

What's the Secret? : To Providing a World-Class Customer Experience

This revolutionary book finally answers the question and reveals how companies like Disney, Nordstrom, and the Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis while the majority of businesses struggle

• UPC: 8041943

Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way

A New York Times best-selling author, who worked closely with leaders inside the organization to understand the customer experience transformation as a top operational and cultural priority, offers an exclusive, behind-the-scenes look at how Mercedes-Benz

• UPC: 45057098

Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System - Audiobook

THE #1 NEW YORK TIMES AND WALL STREET JOURNAL BESTSELLER!“Like any business, a hospital must be true to its core values in order to succeed. ‘Trickle-down values’ start at the top with the best leadership,

• UPC: 728487403

Prescription for Excellence : Leadership Lessons for Creating a World-Class Customer Experience from UCLA Health System

The internationally bestselling author of "The Starbucks Experience" reveals how UCLA Health System achieves the highest levels of excellenceand explains how business leaders in any industry can get the same

• UPC: 15762828

The High Roller Experience : How Caesars and Other World-Class Companies Are Using Data to Create an Unforgettable Customer Experience

The marketing guru of Caesars/Harrah's shows how you can double-down and win with a proven data-driven approachWalking through Caesars in Las Vegas may seem like a dream--the lights are not too bright, the temperature is

• UPC: 55818811

The High Roller Experience: How Caesars and Other World-Class Companies Are Using Data to Create an Unforgettable Customer Experience - eBook

The marketing guru of Caesars/Harrah’s shows how you can double-down and win with a proven data-driven approachWalking through Caesars in Las Vegas may seem like a dream—the lights are not too bright, the temperature is

• UPC: 464117384

Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way - eBook

Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz

• UPC: 451372497

The High Roller Experience: How Caesars and Other World-Class Companies Are Using Data to Create an Unforgettable Customer Experience - Audiobook

The marketing guru of Caesars/Harrah’s shows how you can double-down and win with a proven data-driven approachWalking through Caesars in Las Vegas may seem like a dream—the lights are not too bright, the temperature is

• UPC: 209952317