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Services Marketing: People, Technology, Strategy (Eighth Edition)
Services Marketing: People, Technology, Strategy is the eighth edition of the globally leading textbook for Services Marketing by Jochen Wirtz and Christopher Lovelock, extensively updated to feature the latest academic research, industry trends, and technology, social media and case examples.This textbook takes on a strong managerial approach presented through a coherent and progressive pedagogical framework rooted in solid academic research. Featuring cases and examples from all over the world, Services Marketing: People, Technology, Strategy is suitable for students who want to gain a wider... [Read More]
- ASIN: 1944659013
- ASIN: 1944659013
- ISBN: 1944659013
- Brand: imusti
- Manufacturer: World Scientific Publishing Company
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Start with Why: How Great Leaders Inspire Everyone to Take Action
The inspiring, life-changing bestseller by the author of LEADERS EAT LAST and TOGETHER IS BETTER. In 2009, Simon Sinek started a movement to help people become more inspired at work, and in turn inspire their colleagues and customers. Since then, millions have been touched by the power of his ideas, including more than 28 million who’ve watched his TED Talk based on START WITH WHY -- the third most popular TED video of all time. Sinek starts with a fundamental question: Why are some people and organizations more innovative, more influential, and more profitable than others? Why do some c... [Read More]
- ASIN: 1591846447
- ASIN: 1591846447
- ISBN: 9781591846444
- Brand: Simon Sinek
- Manufacturer: Portfolio
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The Customer Century: Lessons from World Class Companies in Integrated Communications (Routledge Corporate Communication Series)
Based on hundreds of hours of in-depth interviews with senior marketing and corporate communications managers from top companies such as Hewlett-Packard, Ericsson, Philips, and Xerox, this book is packed with hands-on advice to ensure business success in the new millennium. Companies must learn to integrate communications three dimensionally; externally with key customers, vertically between senior management and front-line workers, and horizontally across departments. Filled with hints, tips and strategies, this illuminating text shows readers the key to thriving in the upcoming ‘customer... [Read More]
- ASIN: 0415921996
- ASIN: 0415921996
- ISBN: 0415921996
- Manufacturer: Routledge
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The Customer Rules: The 14 Indispensible, Irrefutable, and Indisputable Qualities of the Greatest Service Companies in the World
Whether you run your own company or work for a large corporation, establishing customer loyalty is a prerequisite for business growth. In The Customer Rules, C. Britt Beemer, a leading consumer research and marketing consultant, and bestselling business author Robert Shook offer practical advice on how to build a robust company culture based on the concept of unsurpassed customer-service designed to increase your market share. A combination of extensive market research unprecedented in scope, as well as close studies of fourteen companies that excel in the area of customer service, The Custome... [Read More]
- ASIN: 0071603654
- ASIN: 0071603654
- ISBN: 9780071603652
- Manufacturer: McGraw-Hill Education
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The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
Discover the secrets of world-class leadership! When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company. With ceaseless attention to every luxurious detail, the company has set the bar for creating memorable customer experiences in world-class settings. Now, for the first time, the leadership secrets behind the company's extraordinary success are revealed. The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company. Granted unprecedented access to the company's executives, staff... [Read More]
- ASIN: 0071548335
- UPC: 884420580157
- ASIN: 0071548335
- ISBN: 0071548335
- Brand: McGraw-Hill
- Manufacturer: McGraw-Hill Education
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Crocs Men's Santa Cruz Loafer, Casual Comfort Slip On, Lightweight Beach or Travel Shoe, Espresso, 9 US Men
Crocs Comfort Level Guide Please note this style runs in whole sizes only. For customers that are a half size, the brand recommends ordering a half size smaller than your normal shoe size. Crocs comfort Level 1. Whatever coast you're on, the Santa Cruz slip-on loafer delivers casual beach style. Lightweight canvas upper with frayed edges. Relaxed fit offers a little more room for your foot. Elastic side goring for a secure fit. Croslite™ insole conforms to the foot while circulation nubs stimulate blood flow. Slip-resistant and non-marking outsole provides excellent traction for solid footin... [Read More]
- ASIN: B00402330I
- UPC: 883503555235
- ASIN: B00402330I
- Brand: Crocs
- Size: 9
- Manufacturer: Crocs Footwear
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In the Time of the Butterflies
25th Anniversary Edition "A magnificent treasure for all cultures and all time.” --St. Petersburg Times It is November 25, 1960, and three beautiful sisters have been found near their wrecked Jeep at the bottom of a 150-foot cliff on the north coast of the Dominican Republic. The official state newspaper reports their deaths as accidental. It does not mention that a fourth sister lives. Nor does it explain that the sisters were among the leading opponents of Gen. Rafael Leónidas Trujillo’s dictatorship. It doesn’t have to. Everybody knows of Las Mariposas--the Butterflies. I... [Read More]
- ASIN: 1565129768
- ASIN: 1565129768
- ISBN: 1565129768
- Brand: Algonquin Books
- Manufacturer: Algonquin Books
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New iPad 9.7" (2018 & 2017) / iPad Pro 9.7 Screen Protector, SPARIN Tempered Glass Screen Protector - Apple Pencil Compatible/High Definition/Scratch Resistant
New iPad 9.7" (2017) / iPad Pro 9.7 Tempered Glass Screen Protector [Ultra Clear] [Bubble Free] [Anti-Scratch] [Apple Pencil Compatible] Perfect Match: Perfectly fit for New iPad 9.7" (2017) / iPad Pro 9.7 Very Important: NOT FIT for iPad Pro 10.5 / iPad Pro 12.9 / iPad 2 / iPad 3 / iPad 4 Multi-Touch Compatible: No interference to the Apple Pencil sensitivity and Multi-Touch subsystem. 9H Hardness: 9H harness tempered glass, much stronger than normal PET plastic screen protector, can effectively protect your device from crash. High Definition: Precise cut and design, smooth Surface, gi... [Read More]
- ASIN: B013JZCAZK
- UPC: 601209547770
- ASIN: B013JZCAZK
- Brand: SPARIN
- Manufacturer: SPARIN
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Emergency Care (13th Edition) (EMT)
For courses in Emergency Medical Technician Training and Emergency Medical Services Help students think like EMTs with the gold standard for EMT training For over 30 years, Emergency Care has provided generations of EMT students with the practical information they need to succeed in the classroom and in the field. Updated with the latest research and developments in emergency medical services, this edition meets the 2010 American Heart Association guidelines for CPR and ECC. Using the National EMS Education Standards as a foundation, Emergency Care goes beyond the Standards to provi... [Read More]
- ASIN: 0134024559
- ASIN: 0134024559
- ISBN: 0134024559
- Brand: Pearson
- Manufacturer: Pearson
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Be Our Guest: Revised and Updated Edition: Perfecting the Art of Customer Service (The Disney Institute Leadership Series)
Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Be Our Guest specializes in helping professionals see new possibilities through concepts not found in the typical workplace, revealing even more of the business behind the magic of quality service.
- ASIN: B006N47ZPK
- ASIN: B006N47ZPK
- Brand: Unknown
- Manufacturer: Disney Editions
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The Service Profit Chain
In this pathbreaking book, world-renowned Harvard Business School service firm experts James L. Heskett, W. Earl Sasser, Jr. and Leonard A. Schlesinger reveal that leading companies stay on top by managing the service profit chain.Why are a select few service firms better at what they do -- year in and year out -- than their competitors? For most senior managers, the profusion of anecdotal "service excellence" books fails to address this key question. Based on five years of painstaking research, the authors show how managers at American Express, Southwest Airlines, Banc One, Waste Management, ... [Read More]
- ASIN: 0684832569
- ASIN: 0684832569
- ISBN: 0684832569
- Brand: Free Press
- Manufacturer: Free Press
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Lavemi Men's Real Leather Ratchet Dress Belt with Automatic Buckle,Elegant Gift Box(0257)
Lavemi belts are the epitome of elegant form meeting practical function. The combination of expert construction and great contemporary style is what makes Lavemi belts distinctively exclusive. Lavemi creates fine crafted belts of extraordinary beauty, durability and functionality. Higher in quality Lavemi belts are made with high quality genuine leather concealed with fortifying polyurethane. They are crafted with fine leathers that breathe, repel moisture and age gracefully. Our sturdy, lightweight, scratch resistance buckles are made with Zinc Alloy to create a substance with greater streng... [Read More]
- ASIN: B01MD0XNHX
- UPC: 600988209404
- ASIN: B01MD0XNHX
- Brand: Lavemi
- Size: Adjustable from 20" to 44" Waist
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The Lean Startup: How Today's Entrepreneurs Use Continuous Innovation to Create Radically Successful Businesses
Most startups fail. But many of those failures are preventable. The Lean Startup is a new approach being adopted across the globe, changing the way companies are built and new products are launched. Eric Ries defines a startup as an organization dedicated to creating something new under conditions of extreme uncertainty. This is just as true for one person in a garage or a group of seasoned professionals in a Fortune 500 boardroom. What they have in common is a mission to penetrate that fog of uncertainty to discover a successful path to a sustainable business. The Lean Startup approach fos... [Read More]
- ASIN: 0307887898
- ASIN: 0307887898
- ISBN: 9780307887894
- Brand: Crown Business
- Manufacturer: Currency
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QBQ! The Question Behind the Question: Practicing Personal Accountability at Work and in Life
Who Moved My Cheese? showed readers how to adapt to change. Fish! helped raise flagging morale. Execution guided readers to overcome the inability to get things done. QBQ! The Question Behind the Question, already a phenomenon in its self-published edition, addresses the most important issue in business and society today: personal accountability. The lack of personal accountability has resulted in an epidemic of blame, complaining, and procrastination. No organization-or individual-can achieve goals, compete in the marketplace, fulfill a vision, or develop people and teams without personal a... [Read More]
- ASIN: 0399152334
- ASIN: 0399152334
- ISBN: 9780399152337
- Brand: WaterBrook Press
- Manufacturer: TarcherPerigee
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Robert's Rules of Order Newly Revised (Robert's Rules of Order (Paperback))
The only authorized edition of the classic work on parliamentary procedure, with new and enhanced features, including how to conduct electronic meetingsRobert's Rules of Order is the book on parliamentary procedure for parliamentarians and anyone involved in an organization, association, club, or group and the authoritative guide to smooth, orderly, and fairly conducted meetings and assemblies. This newly revised edition is the only book on parliamentary procedure to have been updated since 1876 under the continuing program of review established by General Henry M. Robert himself, in cooperati... [Read More]
- ASIN: 030682020X
- UPC: 352719783638
- ASIN: 030682020X
- ISBN: 030682020X
- Brand: Da Capo Press
- Manufacturer: PublicAffairs
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Cigarette Companies Kill Best Customers Condom Companies Kill Future Customers : Ruled Composition Notebook to Take Notes at Work. Lined Bullet Point Diary, To-Do-List or Journal for Men and Women.
Cigarette Companies Kill Best Customers Condom Companies Kill Future Customers: Ruled Composition Notebook to Take Notes at Work. Lined Bullet Point D Height : 0.23 In Length : 9.00 In Width : 6.00 In Weight
- UPC: 608651791
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