• Passing Your ITILl Foundation Exam: 2011 (Best Management Practice)

    Endorsed by the Official ITIL Accreditor and updated in line with the 2011 syllabus, this bestselling study aid is the ideal companion for students preparing for their ITIL Foundation Exam. The publication presents the Foundation content in an easy-to-follow structure, which is ideal for learning, and developing an understanding of the basic concepts, principles and terminology associated with IT service management. The publication provides an overview of the ITIL Foundation learning requirements. It contains chapters on service management, each of the five lifecycle stages, and service manage... [Read More]

    • ASIN: 0113313551
    • ASIN: 0113313551
    • ISBN: 9780113313556
    • Brand: The Stationery Office
    • Manufacturer: The Stationery Office

  • ITIL4 Foundation Complete certification kit

    Unlimited access to our online ITIL course when purchasing this book.Free unlimited single student* access to the BEST capability assessment tool on the web (Champions).Our certification book covers ITIL which is a widely adopted body of knowledge and best practices for successful IT Service Management that links with training and certification.ITIL 4 has evolved from the current version by re-shaping much of the established ITSM practices in the wider context of customer experience; value streams and digital transformation; as well as embracing new ways of working, such as: Lean Agile DevOpsI... [Read More]

    • ASIN: 109474784X
    • ASIN: 109474784X
    • ISBN: 109474784X
    • Manufacturer: Independently published

  • ITIL® V3 Foundation Exam: The Study Guide

    • Covers all Foundation Exam Content • Contains Official Sample Exams • Contains Official Glossary of terms • Great fold-flat format for class training • Processes explained separately to support post exam implementation • 230 pages means fantastic value for money This new title covers all the material found in the ITIL® Foundations Exam. Its 230 pages cover everything you need to know to pass the exam and in addition the Official OGC sample exams are included at the end of each chapter. The title separates out the processes within each lifecycle stage making this a handy and conv... [Read More]

    • ASIN: 9087530692
    • ASIN: 9087530692
    • ISBN: 9087530692
    • Manufacturer: Van Haren Publishing

  • Newbies Exam Study Handbook: Expert Guidance for Beginners

    Pass Your ITIL® Foundation Exam First Time!Covering ITIL versions V2, V3 and the latest rewrite of V3 (i.e. ITIL 2011) this guide is fully up-to-date and is excellent exam prep material for anyone looking to study for the ITIL® Foundation Certificate in IT Service Management.A handbook that includes the full text of the following works …IT Service Management for NewbiesA top quality introduction to the ITIL framework and the IT Service Management discipline, descriptions of all 26 ITIL processes and a full service lifecycle description. In addition, there are helpful illustrations and tips... [Read More]

    • ASIN: 1521291063
    • ASIN: 1521291063
    • ISBN: 1521291063
    • Manufacturer: Independently published

  • ITIL Foundation Essentials: The Exam Facts You Need

    Prepare for the ITIL Foundation examITIL is best practice for IT Service Management, developed by the UK government and globally adopted in both the public and private sectors. ITIL is not prescriptive, but rather it is a framework that organizations can adopt and adapt.The Foundation Certificate is the entry-level ITIL qualification that offers candidates a general awareness of the key elements, concepts, and terminology used in the ITIL service life cycle.The aforementioned elements, concepts, and terminology of ITIL have been condensed into this pocket guide to provide candidates with the e... [Read More]

    • ASIN: 1849283990
    • ASIN: 1849283990
    • ISBN: 1849283990
    • Manufacturer: It Governance Publishing

  • ITIL Lifecycle Suite, 2011 Edition (5 Volume Set)

    The ITIL 2011 Editions have been updated for clarity, consistency, correctness and completeness. ITIL is based upon a lifecycle approach and the core guidance consists of five publications: ITIL Service Strategy, ITIL Service Design, ITIL Service Transition, ITIL Service Operation, ITIL Continual Service Improvement. Each of the five publications represents a stage in the ITIL service lifecycle. With each stage influencing and relying upon the others, the lifecycle moves cyclically from service strategy (where the business requirements are set) to the design, transition, operation and continua... [Read More]

    • ASIN: 0113313233
    • ASIN: 0113313233
    • ISBN: 9780113313235
    • Brand: The Stationery Office
    • Manufacturer: The Stationery Office

  • ITIL For Beginners: The Complete Beginner's Guide To ITIL

    ITIL, Simplified| UPDATED & EXPANDED SECTION EDITION|A comprehensive yet nicely abbreviated alternative to the five multi-thousand page volumes comprising the Information Technology Infrastructure Library (ITIL®). Welcome to ITIL® simplified! For over two decades ITIL® has informed the way in which IT delivers services to customers while remaining methodically in-synch with the needs of business. ITIL® best-practices have helped business better manage IT assets, cut costs, provide better customer service, improve internal communications and much more. A cottage industry has emerged offerin... [Read More]

    • ASIN: B00UCI9OSO
    • ASIN: B00UCI9OSO
    • Manufacturer: ClydeBank Media LLC

  • ITIL Foundation Essentials: The exam facts you need

    Prepare for the ITIL Foundation examITIL is best practice for IT Service Management, developed by the UK government and globally adopted in both the public and private sectors. ITIL is not prescriptive, but rather it is a framework that organisations can adopt and adapt.The Foundation Certificate is the entry-level ITIL qualification, which offers candidates a general awareness of the key elements, concepts and terminology used in the ITIL service lifecycle.The aforementioned elements, concepts and terminology of ITIL have been condensed into this pocket guide to provide candidates with the es... [Read More]

    • ASIN: B01HGZWPY0
    • ASIN: B01HGZWPY0
    • Manufacturer: IT Governance Publishing

  • ITIL: ITIL Tutorial for Beginners

    ITIL is a framework providing best practice guidelines on all aspects of end to end service management. It covers complete spectrum of people, processes, products and use of partners.Now a day’s ITIL is being practiced by almost every company providing IT services to the customers. This tutorial has been prepared for the students as well as professionals to ramp up quickly. This tutorial is a stepping stone to ITIL certification. Before proceeding with this tutorial you should know the basic terms such as Information Technology, Infrastructure, Services, and Service Level Agreements etc. Hen... [Read More]

    • ASIN: B079QKR42D
    • ASIN: B079QKR42D

  • Foundations of IT Service Management: based on ITIL (English version)

    The book fully covers the official syllabus of the ITIL Foundations exam, as it is set by the ITIL Certification Management Board. It contains the same chapters on Service Support, Service Delivery and Security Management as the official Introduction to ITIL, plus a case description with questions, and an additional chapter on exam preparation, making it even more useful as a study guide for the ITIL Foundation exam. While this book may serve as a textbook, it is not a theoretical book. Instead, it contains a wealth of practical knowledge collected by the editorial board. This practical knowle... [Read More]

    • ASIN: B00CNKQYZ0
    • ASIN: B00CNKQYZ0
    • Manufacturer: Van Haren Publishing

  • CompTIA Cloud Essentials Certification Study Guide (Exam CLO-001) (Certification Press)

    Prepare for CompTIA Cloud Essentials Exam CLO-001 with McGraw-Hill Professional—a Platinum-Level CompTIA Authorized Partner offering Authorized CompTIA Approved Quality Content to give you the competitive edge on exam day. Filled with practice questions, CompTIA Cloud Essentials Certification Study Guide (Exam CLO-001) covers what you need to know--and shows you how to prepare--for this challenging exam. 100% complete coverage of all official objectives for CLO-001 Exam Readiness Checklist--you're ready for the exam when all objectives on the list are checked off Exam Watch notes call attent... [Read More]

    • ASIN: B00GWSXVFA
    • ASIN: B00GWSXVFA
    • Manufacturer: McGraw-Hill Education

  • IT Service Management for Newbies: Expert Guidance for Beginners (ITSM Book 1)

    Top Quality Introduction to IT Service Management based on ITIL®If your goal is to learn about IT Service Management and how to apply it within the workplace or simply to pass your ITIL® Foundation exam, this guide is for you. IT Service Management for Newbies offers the easy-to-understand, yet comprehensive introduction to ITIL best practice guidance you need in order to succeed.Here's What You'll Discover Inside • A Quality Overview of the IT Service Management Discipline • Includes Complete Descriptions of All 26 ITIL Processes • Full Service Lifecycle Description • Many Helpful... [Read More]

    • ASIN: B00O7289SM
    • ASIN: B00O7289SM

  • Problem Management for Newbies: Expert Guidance for Beginners (ITSM Book 3)

    Top Quality Introduction to Problem Management based on ITIL®The business benefits of good Problem Management, including cost savings, reduced disruption and increased customer satisfaction, provide sufficient justification for any business to prioritise investment in the discipline. However, it is a sad fact that many organisations remain trapped in a reactive cycle of dealing with incidents but failing to address their underlying causes.Based on the ITIL Best Practice framework from the OGC (Office of Government Commerce), this book provides a comprehensive introduction to this important di... [Read More]

    • ASIN: B00PNNZ4LY
    • ASIN: B00PNNZ4LY

  • Management of Risk: Guidance for Practitioners - 3rd Edition

    Management of Risk (M_o_R®) is part of the Global Best Practice suite of publications, which helps organizations and individuals manage their projects, programmes and services consistently and effectively.Taking and managing risk is essential for organizations to achieve their business objectives. M_o_R provides a route map for embedding cost-effective, best-practice risk management that can help organizations improve service delivery and achieve real value for money. It will be useful for those who manage risks, anyone with responsibility for reviewing and improving risk management, and for ... [Read More]

    • ASIN: B00PBJNK1Q
    • ASIN: B00PBJNK1Q
    • Manufacturer: TSO

  • ITIL® Practitioner Guidance

    ITIL Practitioner Guidance is the essential reference text which accompanies the ITIL Practitioner qualification. Fully integrated with the ITIL Practitioner syllabus, this publication is also a practical guide that helps IT service management (ITSM) professionals turn ITIL theory into practice through case studies, worksheets, templates and scenarios. The book assumes knowledge of ITIL and ITSM up to ITIL Foundation level, and begins with a discussion of the guiding principles of ITSM. It goes on to explain how these guiding principles are essential for ITSM and how they relate to philosophie... [Read More]

    • ASIN: B01BMO2WMG
    • ASIN: B01BMO2WMG
    • Manufacturer: TSO

  • Itil Foundation Exam Study Guide

    Everything you need to prepare for the ITIL exam - Accredited to 2011 syllabus The ITIL (Information Technology Infrastructure Library) exam is the ultimate certification for IT service management. This essential resource is a complete

    • UPC: 20562159

  • ITIL Foundation Exam Study Guide - eBook

    Everything you need to prepare for the ITIL exam – Accredited to 2011 syllabusThe ITIL (Information Technology Infrastructure Library) exam is the ultimate certification for IT service management. This essential resource is a complete guide

    • UPC: 939412745

  • ITIL Foundation Complete Certification Kit - Fourth Edition: Study Guide Book and Online Course - eBook

    The ITIL® (Information Technology Infrastructure Library) 2011 Foundation Complete Certification Kit is the most complete guide for anyone involved in IT Service Management and who are aiming to take the ITIL Foundation exam, whether they

    • UPC: 800719037

  • Itil Foundation Complete Certification Kit - Fourth Edition : Study Guide Book and Online Course

    The ITIL(R) (Information Technology Infrastructure Library) 2011 Foundation Complete Certification Kit is the most complete guide for anyone involved in IT Service Management and who are aiming to take the ITIL Foundation exam, whether they

    • UPC: 21517882

  • Itil(r) Foundation - Study Guide and Elearning : Itil Foundation - Study Guide and Elearning Program

    The ITIL(R) (Information Technology Infrastructure Library) Foundation Study Guide and eLearning Program is the most complete guide for anyone involved in IT Service Management and who are aiming to take the ITIL Foundation exam, whether

    • UPC: 662862402

  • ITIL V3 -Best Exam Practice Q&A - Foundation Exam +FREE study guide PDF

    • UPC: 223069024479
    • Category: Manuals & Resources
    • Price: 4 USD

  • ITIL Foundation Tips and Tricks | ITIL V3 Foundation Training

    ITIL® 4 Foundation Exam Study Tips from someone who passed! | ITProTV

    ITIL Foundation Practice Exam Questions