In Excellence Wins, Every Time, co-founder of The Ritz-Carlton Hotel Company Horst Schulze shares the visionary and disruptive principles that have produced immense global successes over the course of his still prolific fifty-year
The healthcare environment focus on quality of care and efficiencies, tied to reimbursement, means the Five-Star service concept for physicians and other providers now takes on great significance. With this book, James Saxton describes proven
In this "Wall Street Journal" business bestseller the authors make a compelling case for the wisdom of focusing energy and resources on more targeted goals. By choosing the attribute on which to dominate, differentiate, or
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