A former international hostage negotiator for the FBI offers a new field-tested approach to high-stakes negotiations - whether in the boardroom or at home. After a stint policing the rough streets of Kansas City, Missouri, Chris Voss joined the FBI, where his career as a hostage negotiator brought him face-to-face with a range of criminals, including bank robbers and terrorists. Reaching the pinnacle of his profession, he became the FBI's lead international kidnapping negotiator. Never Split the Difference takes you inside the world of high-stakes negotiations and into Voss' head, revealin... [Read More]
We all negotiate on a daily basis. We negotiate with our spouses, children, parents, and friends. We negotiate when we rent an apartment, buy a car, purchase a house, and apply for a job. Your ability to negotiate might even be the most important factor in your career advancement.Negotiation is also the key to business success. No organization can survive without contracts that produce profits. At a strategic level, businesses are concerned with value creation and achieving competitive advantage. But the success of high-level business strategies depends on contracts made with suppliers, custom... [Read More]
This short Negotiation Training Guidebook written by Robert Knauer CPCM CPPO will help guide students through the maze of contract and life negotiations enabling them to better understand how to fact-find and plan out negotiation strategies and tactics that can be used to obtain better pricing and negotiated outcomes. If you want the Slide package that goes with the book, you need to purchase it separately at Amazon entitled "Negotiation Training Guidebook: SLIDES."
The New York Times and Washington Post bestseller that changed the way millions communicate “[Crucial Conversations] draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves to take its place as one of the key thought leadership contributions of our time.”―from the Foreword by Stephen R. Covey, author of The 7 Habits of Highly Effective People “The quality of your life comes out of the quality of your dialogues and conversations. Here’s how to instantly uplift your crucial conversations.”―Mark Victor ... [Read More]
The Secrets of Winning in NegotiationsThe purpose of this book is to teach you the many areas and aspects of the negotiation process. In so doing, you can acquire the necessary skills or tools, identity your strong and weaker areas and pinpoint and improve the problematic areas.This book will teach you about the game of negotiation, and to play to win, without stepping on other people. The goal is Win-Win! By getting what you want, and likewise making sure the other parties don't lose either.This book will level-up your game! And it will help you see Negotiations as an exchange of values, rath... [Read More]
Winner! - CMI Management Book of the Year 2017 – Practical Manager category Master the art of negotiation and gain the competitive advantage Now revised and updated, the second edition of The Negotiation Book will teach you about one of the most important skills in business. We all have to negotiate at some point; whether in the office or at home and good negotiation skills can have a profound effect on our lives – both financially and personally. No other skill will give you a better chance of optimizing your success and your organization's success. Every time you negotiate, you are looki... [Read More]
The key text on problem-solving negotiation-updated and revised Since its original publication nearly thirty years ago, Getting to Yes has helped millions of people learn a better way to negotiate. One of the primary business texts of the modern era, it is based on the work of the Harvard Negotiation Project, a group that deals with all levels of negotiation and conflict resolution. Getting to Yes offers a proven, step-by-step strategy for coming to mutually acceptable agreements in every sort of conflict. Thoroughly updated and revised, it offers readers a straight- forward, universally app... [Read More]
If you deal with difficult participants in your training sessions,you know the destructive effect they can have on their ownlearning, as well as on the group's learning process. This helpfulguide book provides you with the knowledge and skills needed todeal with almost any difficult participant. You'll learn first how to identify the types of difficultparticipants, and then how to decide which technique (127 in all)is best suited for dealing with that individual. Finally, you'lllearn the steps of each technique and how to achieve maximumresults. Learn to deal with "difficult participant" typ... [Read More]
How to execute win-win negotiations every time, in business and in life Negotiating Success provides expert guidance on how to improve strategies and outcomes in negotiating anything in professional and personal life. With a constant focus on the mind, body, and spirit of the professional negotiator, this easy-to- ready text brings a holistic approach to the hard and soft skills needed for ethical negotiations. The result is a better understanding of how to negotiate successfully for mutual benefit by all parties. Offers tips and tools, such as how to use positive psychology to unite your te... [Read More]
The Quick Guide to Growing and Nurturing Top Talent In a business world vastly transformed by technology and global competition, one fact hasn't changed: Those who do the best job developing talent are the industry leaders. This quick-access guide provides everything you need to develop the kind of engaged, self-reliant, mindful employees that make organizations great. Packed with strategies, tactics, and tips you can start putting to use right away, The Talent Assessment and Development Pocket Tool Kit gives you instant access to create a powerful workforce that will launch your company to th... [Read More]
The Quick Guide to Recruiting and Onboarding Top Talent In the war for talent, the last company standing is always the one that finds the best employees and integrates them quickly and effectively into the organization. This quick-access guide provides the tools and strategies you need to select, recruit, interview, and onboard every kind of employee--from Next-ers and Millennials to baby boomers and nontraditional workers. Packed with strategies, tactics, and tips you can start putting to use right away, The Talent Selection and Onboarding Pocket Tool Kit gives you instant access to create a ... [Read More]
The Social Media Handbook is a comprehensive risk and compliance management toolkit that walks employers step-by-step through the process of developing and implementing effective social media policy and compliance management programs that are designed to minimize―and in some cases prevent―social networking and web 2.0 risks and other electronic disasters. Throughout this important resource Nancy Flynn (an internationally recognized expert on workplace social media) offers a guide to best practices for creating safe, effective, and compliant electronic business communications. The book cont... [Read More]
“Abracadabra—you are a millionaire! That is what will happen if you follow the advice from Phil Jones in this book.”—Jeffrey Hayzlett, primetime TV and podcast host, chairman of C-Suite Network“Indeed, the right words spoken the right way, while perhaps not actually magic, can sure have the results of such.”—Bob Burg, co-author of The Go-Giver“I think Phil says it best himself at the end of this fabulous read: “Everything you have learned in this book is simple, easy to do and works.” It’s tried and tested, proven and guaranteed to help you get your own way more often.”... [Read More]
From bestselling author and Shark Tank star Robert Herjavec comes a business book in which he transcends the business world, helping us all learn the art of persuasion in order to get ahead in our personal and professional lives.A Wall Street Journal Bestseller!Many people assume that effective sales ability demands a unique personality and an aggressive attitude. It's not true, and Robert Herjavec is proof. Known as the "Nice Shark" on the ABC's Emmy Award-winning hit show SHARK TANK, Robert Herjavec is loved by viewers, who respond to his affable nature. He has developed an honest and genuin... [Read More]
All negotiations have to come to a close. When your next negotiation reaches this stage, you want to make sure that you are going to be able to walk away with the best deal possible.
When we enter into a negotiation, we simply dont know everything that we need to know. What this means for us is that weve got to use the negotiation to do some exploring – weve
When we sit down to negotiate, we are really entering into a very specialized conversation with the other side of the table. We have a set of goals and they have their own set of
During a negotiation a lot of promises and agreements are made by both sides of the table. This is all well and good, but the ultimate goal of any negotiation is for both sides to
As individuals we have a tendency to shy away from getting involved in arguments. We view them as being confrontational and filled with emotions. However, when it comes to negotiating and when we have a
Practical, concise help for dealing with customers: The book and its accompanying eLearning course and Certification paves the way for the Best Customer Experience by Redefining and Improving Customer Experience: An Innovative Strategy by the
This Customer Service Expert Level Certification Kit builds on the knowledge and understanding of, and looking at, the essential skills and qualities required by Customer Service supervisors and managers. More than six out of ten
Best Practice Workplace Negotiations offers a systematic approach to developing negotiating skills. It serves as an introduction to current best practices in negotiation that can be applied across a broad range of business situations. This
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