Contact Center Best Practices - April 2024

Enable Better Service: A Customer Service Contact Center Story of Breaking Away from the Norm Through Creativity, Technology and Innovation.

Not everyone looks forward to calling a contact center. Most people don't pick up the phone and smile from ear to ear in anticipation for that "press 1 for..." and "average wait time is 2 minutes." Contact Centers are complex and often an afterthought for many companies. This is especially apparent for companies that grow quickly and are in the most need of an efficient way to answer customer's questions. This book will lay out the steps to combat this misconception and turn your contact center into a well-oiled machine that can also save on the bottom line.In Enable Better Service, Aarde Coss... [Read More]

• ASIN: 1798035812
• ASIN: 1798035812
• ISBN: 1798035812
• Manufacturer: Independently published

The 2-Hour Job Search: Using Technology to Get the Right Job Faster

• ASIN: B00564GP7C
• ASIN: B00564GP7C
• Manufacturer: Ten Speed Press

The Life and Work of General Andrew J. Goodpaster: Best Practices in National Security Affairs (American Warriors)

General Andrew J. Goodpaster (1915-2005) was a brilliant military leader, a scholar and, most of all, an exceptional presidential adviser who served under seven successive administrations. A respected strategist, he participated at the highest levels of government in many of the most important decisions of the second half of the twentieth century. As President Eisenhower’s Staff Secretary, he was the de facto originator of the National Security Council process and served as a mentor and role model to his successors down to the present day. He was involved in many security challenges, such as... [Read More]

• ASIN: 1442272287
• ASIN: 1442272287
• ISBN: 9781442272286
• Brand: imusti
• Manufacturer: Rowman & Littlefield Publishers

The Tao of Tai Chi: The Making of a New Science: One man's amazing 55 year journey from an angel in Kansas to a Taoist Temple in Hong Kong, which inspired a quest involving the entire planet

This book has been lauded by mind-body and Tai Chi experts around the world as: “visionary,” “magical,” “a book the world has long needed,” a book with “universal implications,” “a book you can contemplate and read again and again,” “a tectonic shifting point for the realization of love and compassion in the world,” a “wonderful book that will obviously impact the world,” “connecting art, philosophy, and science with the simple elegance of an opening flower.” Its author is a global organizer, the Founder of a global health education event celebrated annually in ... [Read More]

• ASIN: B01KS3PRF6
• ASIN: B01KS3PRF6
• Manufacturer: Illumination Corporation Publishing and SMARTaichi Publishing

Encounters at the Heart of the World: A History of the Mandan People

Winner of the 2015 Pulitzer Prize for HistoryEncounters at the Heart of the World concerns the Mandan Indians, iconic Plains people whose teeming, busy towns on the upper Missouri River were for centuries at the center of the North American universe. We know of them mostly because Lewis and Clark spent the winter of 1804-1805 with them, but why don't we know more? Who were they really? In this extraordinary book, Elizabeth A. Fenn retrieves their history by piecing together important new discoveries in archaeology, anthropology, geology, climatology, epidemiology, and nutritional science. Her ... [Read More]

• ASIN: 0374535116
• ASIN: 0374535116
• ISBN: 0374535116
• Brand: imusti
• Manufacturer: Hill and Wang

Let's Sticker & Paste! (Kumon First Steps Workbooks)

In this book, children first learn to place stickers onto colorful backgrounds to make lively scenes. As they make their way through the book, children develop fine motor control and spatial reasoning skills by pasting paper parts and objects on to designated spots in order to complete fun art projects. Ages 2 and up.

• ASIN: 1933241136
• ASIN: 1933241136
• ISBN: 1933241136
• Brand: Kumon
• Size: One Size
• Manufacturer: Kumon Publishing North America

Krav Maga Professional Tactics: The Contact Combat System of the Israeli Martial Arts

USA Best Books Award WINNER - 2016BECAUSE NOT ALL KRAV MAGA IS THE SAMEIsraeli krav maga is the official self-defense system of the Israel Defense Forces. Krav maga training shares the same principles for civilians, law enforcement, and military personnel alike to deliver them from harm's way. Goals however, are different for law enforcement and military personnel.This book is designed for security-conscious civilians, law enforcement officers, military personnel, and security professionals alike who want to improve their chances of not just surviving an armed attack, but increase the odds of ... [Read More]

• ASIN: B01EW7HWJI
• ASIN: B01EW7HWJI
• Manufacturer: YMAA Publication Center

Brave Souls: Experiencing the Audacious Power of Empathy

What if empathy could save us? Belinda Bauman was living a comfortable life as a wife, mother, and nonprofit leader―but her soul was checked out. Then she met Esperance. An assault survivor living in one of the poorest, most dangerous countries in the world, Esperance and other Congolese women shared their harrowing stories with Belinda. Their vulnerability set Belinda on a path of embracing empathy. If Esperance could love in the face of so much pain, maybe there is hope for the world too. From the top of Mount Kilimanjaro to the borders of war-torn Syria, Belinda takes readers along her jo... [Read More]

• ASIN: 0830845666
• ASIN: 0830845666
• ISBN: 0830845666
• Brand: InterVarsity Press
• Manufacturer: IVP Books

Celebrating Biblical Feasts: In Your Home or Church

This popular guide explains how families and churches can celebrate seven Hebrew festivals to enhance their understanding of the message of the Bible.,"This unique book brings deeper meaning to seven Jewish feasts by offering a ""guided tour"" through each celebration from a new testament perspective. The author carefully explains the signi?cance of each feast, the materials necessary to observe them, and full directions for the events. Families and church groups will gain a memorable understanding of the symbolic representations of the Christ as found in the holy celebrations of the Old Testa... [Read More]

• ASIN: 0764228978
• ASIN: 0764228978
• ISBN: 073944073X
• Brand: Baker Pub Group/Baker Books
• Manufacturer: Bethany House Publishers

Boundaries Workbook: When to Say Yes When to Say No To Take Control of Your Life

Draw the line . . . Used with its companion book, Boundaries, this workbook will provide practical, non-theoretical exercises that will help you set healthy boundaries with parents, spouses, children, friends, co-workers, and even yourself . . . by drawing on God's wisdom. Being a loving and unselfish Christian does not mean never telling anyone no. This workbook helps you discover what boundaries you need and how to avoid feeling guilty about setting them. It will give you biblically based answers to questions you have about boundaries.

• ASIN: 0310494818
• UPC: 025986494810
• ASIN: 0310494818
• ISBN: 9780310494812
• Brand: HarperCollins Christian Pub.
• Manufacturer: Zondervan

Contact centre Toolkit: best-practice templates, step-by-step work plans and maturity diagnostics

The Toolkit contains the following practical and powerful enablers with new and updated Contact centre specific requirements:Step 1 get your bearings resources: The quick edition of the Contact centre Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders, plus an example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation. Step 2 set concrete goals resources: Featuring 660 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you ... [Read More]

• ASIN: B07CV6C86Q
• UPC: 032748180249
• ASIN: B07CV6C86Q
• Brand: The Art of Service
• Manufacturer: The Art of Service

Contact Center Toolkit: best-practice templates, step-by-step work plans and maturity diagnostics

The Toolkit contains the following practical and powerful enablers with new and updated Contact Center specific requirements:Step 1 get your bearings resources: The quick edition of the Contact Center Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders, plus an example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation. Step 2 set concrete goals resources: Featuring 650 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you ... [Read More]

• ASIN: B07CRFFN4G
• UPC: 012868326765
• ASIN: B07CRFFN4G
• Brand: The Art of Service
• Manufacturer: The Art of Service

John Medeiros 6MM Amethyst Colored Cubic-Zirconia Earrings Handcrafted Made in America

• ASIN: B07H396M12
• UPC: 808274037490
• ASIN: B07H396M12
• Brand: John Medeiros
• Manufacturer: John Medeiros

BUG-A-SALT 2.0 Fly Gun - Direct from Patent Holder

Manufactured by Skell Inc., the BUG-A-SALT 2.0 is a unique, patented insect eradication device, which shoots a shotgun spray of regular table salt and decimates flies on contact. Originally invented & patented by Lorenzo Maggiore in 2009, there’s nothing on the market like it! BUG-A-SALT, the original salt gun, is the surefire fun way to enjoy a disgusting task. Rid your house of all those pesky pests and have a blast while doing it. The 2.0 model is excellent for flies on windows or screens, and will not damage screens or furniture. This model is recommended for soft-bodied insects like com... [Read More]

• ASIN: B00STSZ77G
• UPC: 618487266613
• ASIN: B00STSZ77G
• Brand: BUG-A-SALT
• Manufacturer: Skell Inc.

Thermaltake Tt Esports IRIS Optical 16.8 Million Color RGB Aura Illumination 9 Lighting Effects 5000 DPI PMW3325 Sensor Ergonomic Software-Controlled Gaming Mouse MO-IRS-WDOHBK-04

Created for gamers, Tt eSPORTS IRIS RGB Gaming Mouse is ergonomically shaped to accommodate all grip types with matte coating finish and honeycomb pattern side grip. IRIS comes with two zone 16.8 million color true RGB lighting with unique aura illumination, features 9 dynamic lighting effects for an enhanced gaming atmosphere. The use of a PMW-3325 optical sensor capable of up to 5000 DPI provides superior accuracy and precision gaming, along with durable 20-million clicks gaming grade switches to ensure long-lasting high level performances. 2 year warranty.   WEIGHT(G): 123G COLOR: BLACK SH... [Read More]

• ASIN: B07BH1GM7P
• UPC: 841163002025
• ASIN: B07BH1GM7P
• Brand: Thermaltake
• Manufacturer: Thermaltake USA Direct

Methadone Maintenance Treatment : Best Practices in Case Management

Clients talk about working with case managers: "They stick with me through thick and thin, no matter how much I'm using. They don't give up on me." "[People need] help with lots of things: legal

• UPC: 53373317

Explicit Business Writing : Best Practices for the Twenty-First Century

Explicit Business Writing: Best Practices for the Twenty-First Century contains best practices The Business Writing Center has isolated over decades of training business people to write effectively. With the explanations and models in this book,

• UPC: 4836300

Putting Patients First : Best Practices in Patient-Centered Care

The second edition of Putting Patients First showcases what Planetree facilities and the Planetree organization have learned about the commitments, conditions, practices, and policies that are needed to do more than give lip service to

• UPC: 10230664
• Rating: 5.0

Federal Contact Centers : Mechanism for Sharing Metrics and Oversight Practices Along with Improved Data Needed

Federal Contact Centers: Mechanism for Sharing Metrics and Oversight Practices Along with Improved Data

• UPC: 783479176

Best Child Care Center Teacher. Ever: Line Notebook Handwriting Practice Paper Workbook Paperback

Best Child Care Center Teacher. Ever: Line Notebook Handwriting Practice Paper Workbook Height : 0.21 In Length : 11.00 In Width : 8.50 In Weight : 0.57

• UPC: 890953012

Best Day Care Center Teacher. Ever: Line Notebook Handwriting Practice Paper Workbook Paperback

Best Day Care Center Teacher. Ever: Line Notebook Handwriting Practice Paper Workbook Height : 0.21 In Length : 11.00 In Width : 8.50 In Weight : 0.57

• UPC: 775359322

America's Voluntary Standards System : A 'Best Practice' Model for Asian Innovation Policies?

New

• UPC: 53371897

Cultivating Neighborhood: Identifying Best Practices for Launching a Christ-Centered Community Garden

Cultivating Neighborhood: Identifying Best Practices for Launching a Christ-Centered Community

• UPC: 170509360

42 Rules for Outsourcing Your Call Center (2nd Edition) : Best Practices for Outsourcing Call Center Planning, Operations and Management

A compilation of real-life problems, lessons learned, pitfalls found, and practical approaches for planning, implementing, and outsourcing call center operations that provides a path for companies outsourcing their first call center with a logical sequence

• UPC: 53265764

What's Best Worth Saying : A Present Day Discussion of Christian Faith and Practice (1922)

What's Best Worth Saying: A Present Day Discussion of Christian Faith and Practice

• UPC: 596058330