Customer Care Best Practices - April 2024

The Six Habits of Highly Effective Sales Engineers

TECHNICAL SALES ENGINEERS / TECHNICAL PRESALES SUPPORT: In today’s digital economy, software is eating the world, and the companies with the best sales demonstrations are winning the game.Is a convincing demonstration the only thing that's standing between you and your next customer?Are you ready to make your next demo the best demo of the year?Do you feel that you can do better but don't know how?NEVER AGAIN LOSE A DEAL YOU SHOULD HAVE WON!Walk into ever demo feeling confident and preparedInclude the one critical moment that must be in every demoHit that home run and know how to set it upMa... [Read More]

• ASIN: B07T2TCHNT
• ASIN: B07T2TCHNT
• Manufacturer: SGTG, Inc. DBA DemoDoctor.com

At Your Service: 5-Star Customer Care for a Successful Dental Practice

CULTURECustomers will never love your dental practice until your team members love it first. A winning culture starts with leadership and is expressed through vision, mission, actions, expression of core values, and teamwork. Through positive communication, create and preserve a unique culture focused on the customer. Differentiate your office from other dental practices by nurturing a culture of service.CAREFocus and dedicate time and attention to your customer service experience. Maximize your opportunity to create delighted, fulfilled, and happy patients. Through friendliness, appreciation,... [Read More]

• ASIN: 1935953834
• ASIN: 1935953834
• ISBN: 1935953834
• Manufacturer: Authority Publishing

Deceptive Practices

Do you have a cheating spouse? Has counseling failed? Want to get even? Then hire Infidelity Limited…Olivia Shaw grew up poor on the wrong side of the tracks, but with her thriving real estate business and a solid marriage, her life finally feels stable…until she discovers her husband is cheating. Enraged, her sister offers a solution: Infidelity Limited, a firm that promises to rough up her husband and scare him straight.Overnight, Olivia’s life is upended as she, like all of Infidelity Limited’s clients, is drawn into a dark web of blackmail and murder. Now, Olivia is emerging as a p... [Read More]

• ASIN: B01FW1W090
• ASIN: B01FW1W090
• Manufacturer: Thomas & Mercer

Secrets of the Best-Run Practices, 3rd Edition

Healthcare practices. Uncertain times. Practices are under pressure to accomplish more with fewer resources, while facing new regulatory demands and other changes that compete with the responsibilities of running a practice. How do the most successful medical practices excel in this constantly changing practice environment? The wait is over. The much-anticipated 3rd edition of Secrets of the Best-Run Practices shares practical solutions for medical practices seeking to simplify business processes, maximize efficiency, and improve profitability, all while putting patients first. Fully updated, ... [Read More]

• ASIN: 0997447249
• ASIN: 0997447249
• ISBN: 0997447249
• Manufacturer: Greenbranch Publishing

The 60 Second Sale: The Ultimate System for Building Lifelong Client Relationships in the Blink of an Eye

Every sale is made or lost in 60 seconds—make them count Cold calling and pushing your way into an office or a living room creates an atmosphere of adversity and distrust you must overcome before you close the deal. With those tired tactics, you’re swimming upstream, against a strong current, with a bag of rocks tied to your waist. Sales has changed. Legacy sales gimmicks destroy relationships right from the first minute. The 60 Second Sale is a turnkey system for building profitable, lifelong relationships. Whether you work with affluent consumers or sell to senior executives in FORTUNE 5... [Read More]

• ASIN: B07FN64DSL
• ASIN: B07FN64DSL
• Manufacturer: Wiley

A Guide to Customer Care Best Practice: Creating an Outstanding Guest Experience: Full Report

• ASIN: 1897958293
• ASIN: 1897958293
• ISBN: 1897958293
• Manufacturer: British Council of Shopping Centres

Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media

This is the kind of book that you don’t read once; you read it forever.—Jay Baer, president of Convince and Convert and author of Hug Your Haters: How to Embrace Complaints and Keep Your CustomersSocial media has changed customer service forever. It has shifted power from brands to consumers, requiring a different way of thinking about customer engagement.Dan Gingiss has interviewed dozens of business leaders on his podcast, Focus on Customer Service. From those conversations and his own real-world experience at multiple Fortune 300 companies, Gingiss has developed a series of best practic... [Read More]

• ASIN: 1542732387
• ASIN: 1542732387
• ISBN: 1542732387
• Manufacturer: CreateSpace Independent Publishing Platform

Shift: 201 Instant-Action Proven Marketing Strategies To Sell More Insurance And Financial Products Now

The FIRST groundbreaking insurance and financial marketing Encyclopedia from Jeremiah Desmarais (De-ma-ray), one of the most respected marketers and thought leaders in the insurance and financial industry, ranked among the Top 40 Under 40. From the author: “For the last fifteen years, I’ve invested in millions in testing, trying and experimenting new and creative ways to generate insurance and retirement leads over the internet. In the process, I’ve also interviewed the top performing marketers, insurance agents and financial advisors across the world - the best at what they do. “My fa... [Read More]

• ASIN: B01MTFUQOB
• ASIN: B01MTFUQOB
• Manufacturer: T Allen Hanes Publishing Group

More Is More: How the Best Companies Go Farther and Work Harder to Create Knock-Your-Socks-Off Customer Experiences

“Less is more” may be good advice for many efforts, but it is terrible advice when it comes to customer experience. Brands that want to stay relevant must apply more energy, focus, and resources to creating knock-your-socks-off customer experiences than they ever did before. Companies that embrace a “more is more” philosophy work harder and go further to ensure that their customers have a positive experience: they do this through customer-focused strategies and leadership, via operations, policies, and procedures that consider how the customer will fare in every scenario.  Customer e... [Read More]

• ASIN: B072DTQ721
• ASIN: B072DTQ721
• Manufacturer: Routledge

Family Nurse Practitioner Certification Intensive Review, Third Edition: Fast Facts and Practice Questions - Book and Free App - Highly Rated FNP Exam Review Book

Now with a free mobile & web app with print purchase! If you’re studying for the family nurse practitioner exam, the highly acclaimed Family Nurse Practitioner Certification Intensive Review is a must-have. Now with a free mobile and web app with purchase, it’s easier than ever to study for the FNP exam. The third edition of this highly rated review continues to promote efficient, time-saving study by synthesizing the complex knowledge needed to pass the exam into a concise, well-organized format. It is updated with key information about the new ANCC and AANPCB certification exams, includi... [Read More]

• ASIN: 0826134297
• ASIN: 0826134297
• ISBN: 0826134297
• Manufacturer: Springer Publishing Company

Blogging Hacks For Dentistry: How To Engage Readers And Attract More Patients For Your Dental Practice

*How To Create Viral Must-Read Blog Content For Your Dental Practice*Do you want to:Attract more patients?Create engaging blog content?Boost your practice’s exposure and credibility?Ensure YOUR blog stands out from the crowd?Blogging Hacks for Dentistry: How to Engage Readers and Attract More Patients for Your Dental Practice is here to help.Blogging is one of the easiest and most affordable ways to connect with potential patients and drive them to your practice. However, with literally hundreds of thousands of dental blogs out there, it takes more than just luck to attract readers.Wh... [Read More]

• ASIN: B07CBS4JFY
• ASIN: B07CBS4JFY

Supreme Art. 50 Best Practices in Customer Care

This book helps you understand the difference between “customer care” and “customer service” using a unique vision, called “Supreme Art”. This concept enables you to take care of your customers with the highest sense of dignity and passion, using ongoing training as an essential part of its fundamental nature. Using this perspective, Juan Carlos Jimenez offers 50 specific techniques that will facilitate the implementation of personal and professional excellence, while taking into consideration that “to serve a customer well requires a great investment of energy, which translates ... [Read More]

• ASIN: B00D37T8FK
• ASIN: B00D37T8FK
• Manufacturer: Cograf Comunicaciones

Strategic Marketing For Health Care Organizations: Building A Customer-Driven Health System

This much-needed text offers an authoritative introduction to strategic marketing in health care and presents a wealth of ideas for gaining the competitive edge in the health care arena. Step by step the authors show how real companies build and implement effective strategies. It includes marketing approaches through a wide range of perspectives: hospitals, physician practices, social marketing, international health, managed care, pharmaceuticals, and biotechnology. With Strategic Marketing for Health Care Organizations, students and future administrators will have a guide to the most successf... [Read More]

• ASIN: 0787984965
• ASIN: 0787984965
• ISBN: 0787984965
• Manufacturer: Jossey-Bass

Making It Right: Healthcare Service Recovery Tools, Techniques, And Best Practices

HCPro and Press Ganey are proud to introduce Making it Right: Healthcare Service Recovery Tools, Techniques, and Best Practices. It is a unique and authoritative resource and training tool to increase patient satisfaction . . . and improve your bottom line. What do you do when healthcare service fails? How should you react when a patient complains or expresses concern? It's one thing to make a mistake. It's another to add insult to injury by neglecting to address the problem, or by responding inappropriately. In fact, the way your organization reacts when something goes wrong profoundly affect... [Read More]

• ASIN: 1578397243
• ASIN: 1578397243
• ISBN: 1578397243
• Manufacturer: HCPro Inc.

Best practices in customer care for financial services (AIIM international white paper)

• ASIN: 0892583622
• ASIN: 0892583622
• ISBN: 0892583622
• Manufacturer: Association of Information and Image Management International

Maternal-Newborn Nursing Care : Best Evidence-Based Practices

For the RN, this concise guide delivers all the practical information you need to care for women and newborns. It clearly explains what to say and what to do for a broad range of maternal-newborn

• UPC: 20861609

At Your Service: 5-Star Customer Care for a Successful Dental Practice - eBook

CULTURECustomers will never love your dental practice until your team members love it first. A winning culture starts with leadership and is expressed through vision, mission, actions, expression of core values, and teamwork. Through positive

• UPC: 919305919

21st Century Oil Spill Cleanup: Best Practices for Migratory Bird Care During Oil Spill Response - eBook

Best Practices for Migratory Bird Care During Oil Spill Response, produced by the U.S. Fish and Wildlife Service, includes coverage of Responsibility & Organization, Safety and Human Health, Training for Bird Rescue/Rehabilitation Personnel, Personal Protective

• UPC: 486576271

The Million Dollar Greeting : Today's Best Practices for Profit, Customer Retention, and a Happy Workplace

Veteran hospitality expert Dan Sachs interviews top business leaders to reveal how extraordinary customer service brings high profit, brand loyalty, and a vibrant workplace, and to share how you can implement their techniques in your

• UPC: 882419337

Best Practices: Building Your Business With Customer Based Solutions

Comprehensive and on the cutting edge*, Best Practices* will serve as an invaluable information resource.What makes the world's top companies so adept at providing stellar customer service? How do they meet the needs of every

• UPC: 10926143

Conscious Online Marketing for the Modern Healer: Best Practice Tips for Yoga Teachers and Natural Medicine Practitioners - eBook

The conscious online marketer is educated in the workings of online marketing and engages with it without compromising integrity or passion. There are no hard sells. There are no aggressive, pushy tactics or desperation in

• UPC: 770927984

Meditation for Beginners: Best Guided Mindfulness Meditation Practices - eBook

The most common questions that are asked by many people are "How often or how long should I meditate?" and "What does meditation feel like?". There are a vast number of meditation exercises and the feelings they

• UPC: 625325393

Best Palliative Care Nurse Practitioner. Ever: Line Notebook Handwriting Practice Paper Workbook

Best Palliative Care Nurse Practitioner. Ever: Line Notebook Handwriting Practice Paper

• UPC: 224317594

The Best Practice - eBook

In the late 1990s, treatment-related deaths or complications” were the fifth leading cause of death for Americans. Spurred by the crisis, a group of dedicated physicians like Paul Batalden and Don Berwick made it their

• UPC: 556600694

My Best Friend Pony Riding Journal: For Every Pony Lover: Record your lesson, devise a practice plan, horse care plan, set riding goals and lots more

My Best Friend Pony Riding Journal: For Every Pony Lover: Record your lesson, devise a practice plan, horse care plan, set riding goals and lots

• UPC: 322453957