Customer Relationship Management Best Practices - April 2024

How to Win Friends & Influence People

You can go after the job you want—and get it! You can take the job you have—and improve it! You can take any situation—and make it work for you! Dale Carnegie’s rock-solid, time-tested advice has carried countless people up the ladder of success in their business and personal lives. One of the most groundbreaking and timeless bestsellers of all time, How to Win Friends & Influence People will teach you: -Six ways to make people like you -Twelve ways to win people to your way of thinking -Nine ways to change people without arousing resentment And much more! Achieve your m... [Read More]

• ASIN: 0671027034
• ASIN: 0671027034
• ISBN: 0671027034
• Brand: Dale Carnegie
• Manufacturer: Pocket Books

Radical Candor: Be a Kick-Ass Boss Without Losing Your Humanity

Now a New York Times and Wall Street Journal bestseller"I raced through Radical Candor--It’s thrilling to learn a framework that shows how to be both a better boss and a better colleague. Radical Candor is packed with illuminating truths, insightful advice, and practical suggestions, all illustrated with engaging (and often funny) stories from Kim Scott’s own experiences at places like Apple, Google, and various start-ups. Indispensable." ―Gretchen Rubin author of New York Times bestseller The Happiness Project"Reading Radical Candor will help you build, lead, and inspire teams to do the... [Read More]

• ASIN: 1250103509
• ASIN: 1250103509
• ISBN: 1250103509
• Brand: St Martin s Press
• Manufacturer: St. Martin's Press

Emotional Intelligence 2.0

In today's fast-paced world of competitive workplaces and turbulent economic conditions, each of us is searching for effective tools that can help us to manage, adapt, and strike out ahead of the pack. By now, emotional intelligence (EQ) needs little introduction—it’s no secret that EQ is critical to your success. But knowing what EQ is and knowing how to use it to improve your life are two very different things.Emotional Intelligence 2.0 delivers a step-by-step program for increasing your EQ via four, core EQ skills that enable you to achieve your fullest potential:1) Self-Awareness2) Sel... [Read More]

• ASIN: 0974320625
• ASIN: 0974320625
• ISBN: 0974320625
• Brand: imusti
• Manufacturer: TalentSmart

The Power of Moments: Why Certain Experiences Have Extraordinary Impact

The New York Times bestselling authors of Switch and Made to Stick explore why certain brief experiences can jolt us and elevate us and change us—and how we can learn to create such extraordinary moments in our life and work.While human lives are endlessly variable, our most memorable positive moments are dominated by four elements: elevation, insight, pride, and connection. If we embrace these elements, we can conjure more moments that matter. What if a teacher could design a lesson that he knew his students would remember twenty years later? What if a manager knew how to create an experien... [Read More]

• ASIN: B06ZY5STD6
• ASIN: B06ZY5STD6
• Brand: Simon & Schuster
• Manufacturer: Simon & Schuster

Difficult Conversations: How to Discuss What Matters Most

The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: · Decipher the underlying structure of every difficult conversation  ·... [Read More]

• ASIN: 0143118447
• ASIN: 0143118447
• ISBN: 9780143118442
• Brand: Penguin Books
• Manufacturer: Penguin Books

Find Your Why: A Practical Guide for Discovering Purpose for You and Your Team

Start With Why has led millions of readers to rethink everything they do – in their personal lives, their careers and their organizations.   Now Find Your Why picks up where Start With Why left off. It shows you how to apply Simon Sinek’s powerful insights so that you can find more inspiration at work -- and in turn inspire those around you.   I believe fulfillment is a right and not a privilege. We are all entitled to wake up in the morning inspired to go to work, feel safe when we’re there and return home fulfilled at the end of the day. Achieving that fulfillment sta... [Read More]

• ASIN: 0143111728
• ASIN: 0143111728
• ISBN: 0143111728
• Manufacturer: Portfolio

Ninja Selling: Subtle Skills. Big Results.

2018 Axiom Business Book Award Winner, Gold Medal  Stop Selling! Start Solving! In Ninja Selling, author Larry Kendall transforms the way readers think about selling. He points out the problems with traditional selling methods and instead offers a science-based selling system that gives predictable results regardless of personality type. Ninja Selling teaches readers how to shift their approach from chasing clients to attracting clients. Readers will learn how to stop selling and start solving by asking the right questions and listening to their clients.?Ninja Selling is an invaluable step-b... [Read More]

• ASIN: 1626342849
• ASIN: 1626342849
• ISBN: 1626342849
• Brand: Greenleaf Book Group Press
• Manufacturer: Greenleaf Book Group Press

Strong Mothers, Strong Sons: Lessons Mothers Need to Raise Extraordinary Men

A timely and empowering book featuring “solid, practical advice for women on how to properly nurture their sons” (Kirkus Reviews).   From the moment a mother holds her newborn son, his eyes tell her that she is his world. But often, as he grows up, the boy who needs her simultaneously pushes her away. Calling upon thirty years of experience as a pediatrician, Meg Meeker, M.D., a highly sought after national speaker, assistant professor of clinical medicine, and mother of four, shares the secrets that every mother needs to know in order to strengthen—or rebuild—her relationship with he... [Read More]

• ASIN: 0345518101
• ASIN: 0345518101
• ISBN: 0345518101
• Brand: Ballantine Books
• Manufacturer: Ballantine Books

Expert Secrets: The Underground Playbook for Creating a Mass Movement of People Who Will Pay for Your Advice

“Best book ever for marketing your business. And not just for online marketing. This book goes into so much detail and is perfect for any business. How to tell stories to make sales. How to be the EXPERT in your Niche.” ― J. Paterson, Amazon Customer “Jam packed with step by step advice to create a sales webinar, generate more leads, and close high ticket coaching clients. ” ― JulzB, Amazon Customer “This book is incredible for Marketers, Sales people, Entrepreneurs and Online Influencers.” ― Luca Nuñez, Amazon Customer “I lost $$thousands more running ads trying to figure... [Read More]

• ASIN: 1683504585
• ASIN: 1683504585
• ISBN: 9781683504580
• Manufacturer: Morgan James Publishing

Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue

Your business success is now forever linked to the success of your customers Customer Success is the groundbreaking guide to the exciting new model of customer management. Business relationships are fundamentally changing. In the world B.C. (Before Cloud), companies could focus totally on sales and marketing because customers were often 'stuck' after purchasing. Therefore, all of the 'post-sale' experience was a cost center in most companies. In the world A.B. (After Benioff), with granular per-year, per-month or per-use pricing models, cloud deployments and many competitive options, customers... [Read More]

• ASIN: 1119167965
• ASIN: 1119167965
• ISBN: 1119167965
• Brand: Wiley
• Manufacturer: Wiley

Data Mining Techniques: For Marketing, Sales, and Customer Relationship Management

The leading introductory book on data mining, fully updated and revised! When Berry and Linoff wrote the first edition of Data Mining Techniques in the late 1990s, data mining was just starting to move out of the lab and into the office and has since grown to become an indispensable tool of modern business. This new edition--more than 50% new and revised-- is a significant update from the previous one, and shows you how to harness the newest data mining methods and techniques to solve common business problems. The duo of unparalleled authors share invaluable advice for improving response rate... [Read More]

• ASIN: 0470650931
• ASIN: 0470650931
• ISBN: 0470650931
• Brand: imusti
• Manufacturer: Wiley

Switch: How to Change Things When Change Is Hard

• ASIN: B0030DHPGQ
• ASIN: B0030DHPGQ
• Manufacturer: Currency

Failing Forward: Turning Mistakes Into Stepping Stones for Success

Are some people born to achieve anything they want while others struggle? Call them lucky, blessed, or possessors of the Midas touch. What is the real reason for their success? Is it family background, wealth, greater opportunities, high morals, an easy childhood?New York Times best-selling author John C. Maxwell has the answer: The difference between average people and achieving people is their perception of and response to failure.Most people are never prepared to deal with failure. Maxwell says that if you are like him, coming out of school, you feared it, misunderstood it, and ran away fro... [Read More]

• ASIN: 0785288570
• ASIN: 0785288570
• ISBN: 0785288570
• Brand: Maxwell, John C.
• Manufacturer: Thomas Nelson Publishers

The Trusted Advisor

Bestselling author David Maister teams up with Charles H. Green and Robert M. Galford to bring us the essential tool for all consultants, negotiators, and advisors.In today's fast-paced networked economy, professionals must work harder than ever to maintain and improve their business skills and knowledge. But technical mastery of one's discipline is not enough, assert world-renowned professional advisors David H. Maister, Charles H. Green, and Robert M. Galford. The key to professional success, they argue, is the ability to earn the trust and confidence of clients. To demonstrate the paramount... [Read More]

• ASIN: 0743212347
• ASIN: 0743212347
• ISBN: 9780743212342
• Brand: Brand: Free Press
• Manufacturer: Touchstone

The Irresistible Consultant's Guide to Winning Clients: 6 Steps to Unlimited Clients & Financial Freedom

Though it's a potentially lucrative enterprise, the reality of independent consulting seldom matches the dream. Most solo consultants and boutique consulting firms are perpetually within six months of bankruptcy due to the sputtering unreliability of their new business engines. The problem, according to international consulting expert David A. Fields, is twofold: 1) lack of a consistent, proven plan, and 2) fundamental misunderstanding about what clients want in a consultant. Fields, who has helped hundreds of consultants and boutique firms worldwide build lucrative, sustainable practices, rep... [Read More]

• ASIN: 1683501640
• ASIN: 1683501640
• ISBN: 9781683501640
• Manufacturer: Morgan James Publishing

2018 Best Resources for Customer Relationship Management - eBook

This reference is loaded with necessary resources useful to small, mid-size and corporate enterprises. Get expert advice on latest technologies pertaining to development and cost. Inside you will find trade journals and magazines, educational resources

• UPC: 590811835

Anger Management Best Practice Handbook: Controlling Anger Before it Controls You, Proven Techniques and Exercises for Anger Management - Second Edition - eBook

Get Rid Of Anger Fast, Don't let anger control your life and Stop hurting the ones you love. A huge revision from the First Edition, which is a bestseller, with lots of extra chapters such

• UPC: 161038829

Best Practices: Building Your Business With Customer Based Solutions

Comprehensive and on the cutting edge*, Best Practices* will serve as an invaluable information resource.What makes the world's top companies so adept at providing stellar customer service? How do they meet the needs of every

• UPC: 10926143

The Effectiveness of Online Customer Relationship Management Practices

The Effectiveness of Online Customer Relationship Management

• UPC: 720672019

Practical Customer Success Management : A Best Practice Framework for Rapid Generation of Customer Success

9780367182762

• UPC: 256382714

42 Rules for Outsourcing Your Call Center (2nd Edition) : Best Practices for Outsourcing Call Center Planning, Operations and Management

A compilation of real-life problems, lessons learned, pitfalls found, and practical approaches for planning, implementing, and outsourcing call center operations that provides a path for companies outsourcing their first call center with a logical sequence

• UPC: 53265764

Sales, Marketing, and Continuous Improvement : Six Best Practices to Achieve Revenue Growth and Increase Customer Loyalty

Quality and continuous improvement is no longer limited to production. This author shows how the same concepts have been used by market leaders--IBM, Eastman Chemical, and 3M--in their sales and marketing

• UPC: 318767570

Industrial Project Management : International Standards and Best Practices for Engineering and Construction Contracting

Industrial Project Management : International Standards and Best Practices for Engineering and Construction

• UPC: 299502408

Customer Service in Libraries - eBook

In this book, nine librarians from across the country describe their libraries’ best practices in this key area. Their contributions range from all-encompassing customer service policies and models any library can both adapt and be

• UPC: 571658539

Scenario-Focused Engineering : A Toolbox for Innovation and Customer-Centricity

Offers information on a customer focused, iterative approach to software engineering, including how to identify target customers, manage projects around end-to-end experiences, experiment with prototypes, and iterate using a funnel-shaped

• UPC: 24201542