Customer Service In Libraries Best Practices - April 2024

Customer Service in Libraries: Best Practices (Best Practices in Library Services)

In this book, nine librarians from across the country describe their libraries’ best practices in this key area. Their contributions range from all-encompassing customer service policies and models any library can both adapt and be proud of to micro-approaches that emphasize offering excellent user-focused technology planning, picture book arrangement with patrons in mind, Web 2.0 tools to connect users with the library, establishing good service delivery chains, and making your library fantastic for homeschoolers.As past Public Library Association President Audra Caplan writes in her introd... [Read More]

• ASIN: 0810887487
• ASIN: 0810887487
• ISBN: 0810887487
• Brand: Brand: Scarecrow Press
• Manufacturer: Scarecrow Press

Salesforce.com Secrets of Success: Best Practices for Growth and Profitability (2nd Edition)

New Tools and Best Practices for Driving More Sales and Profits with Salesforce.com   From Chatter to the Service Cloud, Salesforce.com now offers unprecedented opportunities to supercharge business performance. But most SFDC customers won't achieve that potential. Salesforce.com® Secrets of Success, Second Edition, is the one guide that will help you transform these opportunities into profit.   Drawing on his personal experience with more than a hundred deployments, David Taber guides you through every aspect of Salesforce.com planning, implementation, and management. Building on ... [Read More]

• ASIN: 013351739X
• ASIN: 013351739X
• ISBN: 013351739X
• Manufacturer: Prentice Hall

Under New Management: How Leading Organizations Are Upending Business as Usual

A provocative work that challenges the traditional and widely accepted principles of business management — and proves that they are outdated, outmoded, or simply don’t work Do open floor plans really work? Are there companies that put their employees’ welfare first, and their clients second? Are annual performance reviews necessary?    Dr. David Burkus is a highly regarded and increasingly influential business school professor who challenges many of the established principles of business management. Drawing on decades of research,  Burkus has found that not only are many of our fund... [Read More]

• ASIN: 0544630971
• ASIN: 0544630971
• ISBN: 0544630971
• Manufacturer: Houghton Mifflin Harcourt

ITIL Service Transition (ITIL Lifecycle Suite)

The ITIL Service Transition stage of the ITIL service management framework offers global best-practice guidance for IT professionals wishing to introduce new and changed services, ensuring that the value identified in the service strategy is maintained and controlling risks to smooth operations. ITIL Service Transition describes best practices for managing service change, and helping departments and businesses to transition efficiently, from one state to another. The effect of change on operations, customers, users and the business are all considered in this critical stage of the ITIL lifecycl... [Read More]

• ASIN: B00OYTB3SG
• ASIN: B00OYTB3SG
• Manufacturer: TSO

The Convenience Revolution: How to Deliver a Customer Service Experience that Disrupts the Competition and Creates Fierce Loyalty

Convenience is KingWhen you make it easier for customers to do business with you, they will reward you with their money, their loyalty, and their referrals.There is a reason they call it a convenience store - because it's convenient!  When you have to pick up a gallon of milk, would you rather stop by a large supermarket or a 7-Eleven?  Customers who shop at convenience stores know the selection is smaller and the prices are often higher...yet they still come in droves because of the ease of purchase.What about the minibar in your hotel room?  That's convenient too...but the convenience com... [Read More]

• ASIN: 1640950524
• ASIN: 1640950524
• ISBN: 1640950524
• Manufacturer: Sound Wisdom

How to Make People Like You in 90 Seconds or Less

Yes, it really works: Nicholas Boothman's breakthrough program of "rapport by design" really does show you how to make people like you in 90 seconds or less. Now it's available in paperback, with a newly created workbook section based on the author's hundreds of workshops. Whether selling, managing, applying to college, looking for a job-or looking for a soulmate-the secret of success is connecting with other people. Nicholas Boothman shows exactly how to make the best out of any relationship's most critical moment-those first 90 seconds that make up a first impression. Armed with his program,... [Read More]

• ASIN: 0761149465
• UPC: 019628149466
• ASIN: 0761149465
• ISBN: 0761149465
• Brand: Workman Publishing Company
• Manufacturer: Workman Publishing Company

Live Your Bliss: Practices That Produce Happiness and Prosperity

After years of teaching metaphysical principles all over the world through her seminars, books, church, and international television ministry, Terry Cole-Whittaker realized that there was something extremely important missing from her teachings. Divine discontent led her on an amazing spiritual journey that eventually yielded all that had been missing plus the sacred wisdom whereby everyone can enjoy the benefits of ever-increasing bliss, prosperity, and love. Terry shares this most empowering knowledge, the knowledge of who we really are — perfect souls possessing godlike powers and qualiti... [Read More]

• ASIN: 1577316851
• ASIN: 1577316851
• ISBN: 1577316851
• Manufacturer: New World Library

How to Win Friends & Influence People

You can go after the job you want—and get it! You can take the job you have—and improve it! You can take any situation—and make it work for you! Dale Carnegie’s rock-solid, time-tested advice has carried countless people up the ladder of success in their business and personal lives. One of the most groundbreaking and timeless bestsellers of all time, How to Win Friends & Influence People will teach you: -Six ways to make people like you -Twelve ways to win people to your way of thinking -Nine ways to change people without arousing resentment And much more! Achieve your m... [Read More]

• ASIN: 0671027034
• ASIN: 0671027034
• ISBN: 0671027034
• Brand: Dale Carnegie
• Manufacturer: Pocket Books

Serving the American public: Best practices in one-stop customer service : Federal Benchmarking Consortium Study Report

• ASIN: B003HS4Z12
• ASIN: B003HS4Z12
• Manufacturer: University of Michigan Library

Robert's Rules of Order Newly Revised (Robert's Rules of Order (Paperback))

The only authorized edition of the classic work on parliamentary procedure, with new and enhanced features, including how to conduct electronic meetingsRobert's Rules of Order is the book on parliamentary procedure for parliamentarians and anyone involved in an organization, association, club, or group and the authoritative guide to smooth, orderly, and fairly conducted meetings and assemblies. This newly revised edition is the only book on parliamentary procedure to have been updated since 1876 under the continuing program of review established by General Henry M. Robert himself, in cooperati... [Read More]

• ASIN: 030682020X
• UPC: 352719783638
• ASIN: 030682020X
• ISBN: 030682020X
• Brand: Da Capo Press
• Manufacturer: PublicAffairs

Putting customers first: serving the American public : best practice in telephone service : Federal Consortium Benchmark Study Report

• ASIN: B003HNOPGW
• ASIN: B003HNOPGW
• Manufacturer: University of Michigan Library

Sheehy's Manual of Emergency Care (Newberry, Sheehy's Manual of Emergency Care)

Thoroughly revised and featuring a more efficient and streamlined design, the new 7th edition of Sheehy's trusted emergency care resource offers complete, up-to-date coverage of the essentials emergency nurses need to know. Each condition commonly seen in the emergency setting is thoroughly addressed, from signs and symptoms, to diagnosis, treatment, developmental considerations, patient education, and more. Updated material and easy-to-reference contents make this resource a must-have for current practice.Comprehensive content presents thorough discussion of signs and symptoms, diagnosis, tre... [Read More]

• ASIN: 0323078273
• ASIN: 0323078273
• ISBN: 0323078273
• Brand: Brand: Mosby
• Manufacturer: Mosby

The Complete Japanese Joinery

Book by Sato, Hideo, Nakahara, Yasua

• ASIN: 0881791210
• ASIN: 0881791210
• ISBN: 0881791210
• Brand: Brand: Hartley and Marks Publishers
• Manufacturer: Hartley and Marks Publishers

Fundamentals of Nursing: The Art and Science of Nursing Care

This best-selling, comprehensive fundamentals textbook for beginning nursing students challenges students to develop the blended skills they will need to care for patients in a variety of settings. The book's holistic perspective shows students how nursing care involves more than performing procedures. With a case-based approach to learning, the book offers numerous examples and opportunities for students to think critically. The Seventh Edition includes new features highlighting clinical questions and research, nursing advocacy, and health literacy, and also includes new information related t... [Read More]

• ASIN: 0781793831
• ASIN: 0781793831
• ISBN: 0781793831
• Brand: LWW
• Manufacturer: LWW

Hacking Marketing: Agile Practices to Make Marketing Smarter, Faster, and More Innovative

Apply software-inspired management concepts to accelerate modern marketing In many ways, modern marketing has more in common with the software profession than it does with classic marketing management. As surprising as that may sound, it's the natural result of the world going digital. Marketing must move faster, adapt more quickly to market feedback, and manage an increasingly complex set of customer experience touchpoints. All of these challenges are shaped by the dynamics of software—from the growing number of technologies in our own organizations to the global forces of the Internet at l... [Read More]

• ASIN: 1119183170
• ASIN: 1119183170
• ISBN: 1119183170
• Brand: Wiley
• Manufacturer: Wiley

Interlibrary Loan and Document Delivery : Best Practices for Operating and Managing Interlibrary Loan Services in All Libraries

9780789031280

• UPC: 4240930

Virtual Reference Best Practices : Tailoring Services to Your Library

Virtual Reference Best Practices: Tailoring Services to Your

• UPC: 9907522

Providing Customer Service by use of Social Media Channels (best practices)

Providing Customer Service by Use of Social Media Channels (Best

• UPC: 797567385

Customer Service in Libraries - eBook

In this book, nine librarians from across the country describe their libraries’ best practices in this key area. Their contributions range from all-encompassing customer service policies and models any library can both adapt and be

• UPC: 571658539

Best Practices in Access Services - eBook

Access Services departments in libraries have become highly complex organizations responsible for a broad range of functions, often including circulation, reserves, interlibrary lending and borrowing, document delivery, stacks maintenance, building security, photocopying, and providing general

• UPC: 689935909

Library Customer Service Superstars: Six attitudes that bring out our best

Library Customer Service Superstars: Six attitudes that bring out our

• UPC: 171450871

Code Enforcement Best Practices: Safety, Customer Service & Communications

Code Enforcement Best Practices: Safety, Customer Service &

• UPC: 572614032

Mobile Library Services - eBook

Just as Andrew Carnegie’s support changed the landscape of public libraries in America, Apple’s launch of the iPhone on June 29, 2007 forever altered how people expected to interact with services. Libraries, like every other

• UPC: 807970080

Creative Library Marketing and Publicity : Best Practices

Drawing on the best practices, experience, and expertise of library personnel from public, academic, and school libraries, this volume brings together a variety of marketing plans and creative methods for promoting libraries and their programs

• UPC: 45689937

Studyguide for Customer Service Delivery : Research and Best Practices by Fogli, ISBN 9780787976200

Outlines & Highlights for Customer Service Delivery: Research and Best Practices by Fogli, ISBN:

• UPC: 17735440

Customer Service in Libraries: Best Practices by Charles Harmon (English) Paperb

• UPC: 381057733686
• Category: Nonfiction
• Price: 81 USD

Customer Service in Libraries : Best Practices, Paperback by Harmon, Charles ...

• UPC: 383470770820
• Category: Nonfiction
• Price: 58 USD

Customer Service in Libraries : Best Practices

• UPC: 373013955005
• Category: Nonfiction
• Price: 6 USD

Customer Service in Libraries : Best Practices

• UPC: 223402392026
• Category: Nonfiction
• Price: 6 USD

Customer Service in Libraries : Best Practices, Paperback by Harmon, Charles ...

• UPC: 383477905766
• Category: Nonfiction
• Price: 58 USD

Customer Service in Libraries : Best Practices, Paperback by Harmon, Charles ...

• UPC: 383478028980
• Category: Nonfiction
• Price: 63 USD