Customer Support Best Practices - April 2024

Emotional Intelligence 2.0

In today's fast-paced world of competitive workplaces and turbulent economic conditions, each of us is searching for effective tools that can help us to manage, adapt, and strike out ahead of the pack. By now, emotional intelligence (EQ) needs little introduction—it’s no secret that EQ is critical to your success. But knowing what EQ is and knowing how to use it to improve your life are two very different things.Emotional Intelligence 2.0 delivers a step-by-step program for increasing your EQ via four, core EQ skills that enable you to achieve your fullest potential:1) Self-Awareness2) Sel... [Read More]

• ASIN: 0974320625
• ASIN: 0974320625
• ISBN: 0974320625
• Brand: imusti
• Manufacturer: TalentSmart

Everybody Matters: The Extraordinary Power of Caring for Your People Like Family

“Bob Chapman, CEO of the $1.7 billion manufacturing company Barry-Wehmiller, is on a mission to change the way businesses treat their employees.” – Inc. MagazineStarting in 1997, Bob Chapman and Barry-Wehmiller have pioneered a dramatically different approach to leadership that creates off-the-charts morale, loyalty, creativity, and business performance. The company utterly rejects the idea that employees are simply functions, to be moved around, "managed" with carrots and sticks, or discarded at will. Instead, Barry-Wehmiller manifests the reality that every single person matters, just ... [Read More]

• ASIN: B00SI02E5S
• ASIN: B00SI02E5S
• Manufacturer: Portfolio

Jobs to be Done: Theory to Practice

Why do so many innovation projects fail? What are the root causes of failure? How can they be avoided? Since 1990, Tony Ulwick has pioneered an innovation process that answers these questions. In 1999, Tony introduced Clayton Christensen to the idea that “people have underlying needs or processes in their lives, that they are addressing in some way right now”—an insight that was to become Jobs-to-be-Done Theory. For 25 years, Ulwick and his company, Strategyn, have helped over 400 companies, applying Jobs-to-be-Done Theory in practice with a success rate of 86%—a 5-fold improvement. �... [Read More]

• ASIN: B01M73AP2I
• ASIN: B01M73AP2I
• Manufacturer: IDEA BITE PRESS

Setting the Table: The Transforming Power of Hospitality in Business

A landmark, bestselling business book and a fascinating behind-the-scenes history of the creation of Danny's most famous eating establishments, Setting the Table is a treasure trove of valuable, innovative insights applicable to any business or organization.

• ASIN: 0060742763
• ASIN: 0060742763
• ISBN: 0060742763
• Brand: Danny Meyer
• Manufacturer: Harper Perennial

Forex Trading Money Management System: Crush the Forex Market with Bigger Profits and Smaller Losses!

CRUSH the FOREX Market with a simple Money Management system that reduces risk while maximizing profits! See LIVE trade results at: www.Roulette-Trader.com/Live Compare the equity curves on my book cover...The top equity curve has my system applied to the SAME trade signals used in the bottom equity curve. These are the SAME trades with VERY different results! And it can even turn many losing scenarios into profitable ones, which I'll show you in the book where I run the system on OPPOSITE trade signals and both come out profitable, yet it is NOT Martingale.I developed this system over 12 year... [Read More]

• ASIN: B01MG0DRB9
• ASIN: B01MG0DRB9
• Manufacturer: Roulette Trader

A / B Testing: The Most Powerful Way to Turn Clicks Into Customers

How Your Business Can Use the Science That Helped Win the White House The average conversion rate—the rate at which visitors convert into customers—across the web is only 2%. That means it's likely that 98% of visitors to your website won't end up converting into customers. What's the solution? A/B testing. A/B testing is the simple idea of showing several different versions of a web page to live traffic, and then measuring the effect each version has on visitors. Using A/B testing, companies can improve the effectiveness of their marketing and user experience and, in doing so, can sometim... [Read More]

• ASIN: B00E1JO50M
• ASIN: B00E1JO50M
• Manufacturer: Wiley

Client Encounters of the Technical Kind: How to win, support and challenge customers ... methodically, with ICON9's tools & best practices for field engineers

There's a lot more to technical work ...... than technology, as anyone in contact with clients will know--and most engineers, scientists and technicians have some sort of client to worry about. Experience shows that the relational and commercial aspects of customer-facing technical roles are as difficult as the 'hard science'. And, to succeed professionally, you have to shine in all these areas ... simultaneously!Client Encounters of the Technical Kind describes a set of tools and methods that help 'Customer-Facing Engineers' to overcome this constant challenge. Based on over 20 years' experie... [Read More]

• ASIN: B01E5PROWM
• ASIN: B01E5PROWM
• Manufacturer: Iconda Publishing

Into the Magic Shop: A Neurosurgeon's Quest to Discover the Mysteries of the Brain and the Secrets of the Heart

The award-winning New York Times bestseller about the extraordinary things that can happen when we harness the power of both the brain and the heart   Growing up in the high desert of California, Jim Doty was poor, with an alcoholic father and a mother chronically depressed and paralyzed by a stroke. Today he is the director of the Center for Compassion and Altruism Research and Education (CCARE) at Stanford University, of which the Dalai Lama is a founding benefactor. But back then his life was at a dead end until at twelve he wandered into a magic shop looking for a plastic thumb. Instead h... [Read More]

• ASIN: 0399183647
• ASIN: 0399183647
• ISBN: 0399183647
• Manufacturer: Avery

Strala Yoga

freedom · space · ease · flowJoin Tara Stiles as she takes you through the revolutionary style of yoga, Strala, a powerful form of feeling-based movement that helps people drop stress from their bodies and minds, unlocking each person’s limitless potential to be radiantly healthy, fit, and happy.In this book, Tara shows you how to incorporate Strala into your own life, starting today! She guides you through several yoga sequences that are based on the same classes you’ll find at her Strala studios worldwide: ENERGIZE, RELAX, BASICS, CORE, and GENTLE. Whether you want a... [Read More]

• ASIN: B01F66NQ30
• ASIN: B01F66NQ30
• Manufacturer: Hay House Inc.

Civil Engineering PE Practice Exams: 2 Full Breadth Exams

Two Full Breadth Practice Exams for the Civil Engineering PE ExamContains 80 problems that are representative of the actual Civil Engineering PE Exam. Each question has been designed in accordance with the latest NCEES specifications. These questions were created by real, practicing civil engineers that are familiar with the actual exam. Each question comes with a detailed solution to help you study efficiently and effectively.Register your book at CivilPEPractice.com for additional practice questions!Exam Topics Covered:Project Planning Means and MethodsSoil MechanicsStructural MechanicsHydra... [Read More]

• ASIN: 1983913685
• ASIN: 1983913685
• ISBN: 1983913685
• Manufacturer: CreateSpace Independent Publishing Platform

Reset: Business and Society in the New Social Landscape (Columbia Business School Publishing)

As consumers, our access to—and appetite for—information about what and how we buy continues to grow. Powered by social media, increasingly we look at the companies behind the products and are disappointed when their actions do not meet our expectations. With engaged citizens acting as 24/7 auditors of corporate behavior, one formerly trusted company after another has had their business disrupted with astonishing velocity in the wake of what, in the past, might have been written off as a bad media cycle. Gone are the days when a company could hide behind “socially responsible” branding... [Read More]

• ASIN: B071LMBDG8
• ASIN: B071LMBDG8
• Manufacturer: Columbia University Press

Preventing BrandSlaughter: How to Preserve, Support and Grow Your Brand Asset Value

In this Wall Street Journal Best Seller, you will be escorted into a story describing the brand as a tangible expression of a top performing culture and how it comes to life when its elements – including the mission – are taken off the wall and put into daily action at all levels and through all individuals in the organization. This occurs, and is measured through, what David Corbin calls “ABI” – the Audit of Brand Integrity – are we living our brand? l In Preventing BrandSlaughter, Corbin outlines, in the form of a parable – the story of Reliant Hospital – how essential brand ... [Read More]

• ASIN: B01ND10RC4
• ASIN: B01ND10RC4

The One Year Uncommon Life Daily Challenge

Retailers Choice Award winner, 2012Strengthen the core of your life and faith on a year-long journey with beloved Super Bowl–winning former head coach Tony Dungy! The One Year Uncommon Life Daily Challenge contains 365 reflections from the #1 New York Times bestselling author on living an “uncommon life” of integrity, honoring your family and friends, creating a life of real significance and impact, and walking with the Lord. This year, step up to the challenge―and dare to be uncommon every day.

• ASIN: 1414348282
• UPC: 031809148280
• ASIN: 1414348282
• ISBN: 1414348282
• Brand: Tyndale House Publishers
• Manufacturer: Tyndale Momentum

Data Mining Techniques: For Marketing, Sales, and Customer Relationship Management

The leading introductory book on data mining, fully updated and revised! When Berry and Linoff wrote the first edition of Data Mining Techniques in the late 1990s, data mining was just starting to move out of the lab and into the office and has since grown to become an indispensable tool of modern business. This new edition—more than 50% new and revised— is a significant update from the previous one, and shows you how to harness the newest data mining methods and techniques to solve common business problems. The duo of unparalleled authors share invaluable advice for improving response ra... [Read More]

• ASIN: B004UB2KE4
• ASIN: B004UB2KE4
• Manufacturer: Wiley

Rockstar Support: The best practices for killer customer service

Unless you are very new to the marketplace, or have lived in a vacuum for the last 10 years or so, you are aware of the continuing focus on Customer Service and Customer Satisfaction. These "buzz words" have been around for years. While some companies use them because "it's the current thing to do", most companies realize the importance of Quality Customer Service skills. This publication is designed to present the very basic principles of Customer Service. These fundamentals are important because they form the building blocks on which you will build more advanced skills.

• ASIN: B015LAH1EG
• ASIN: B015LAH1EG
• Manufacturer: Jocelyn Carrier

Client Encounters of the Technical Kind: How to Win, Support and Challenge Customers ... Methodically, with Icon9's Tools & Best Practices for Field E

There's more to technical work than technology, as anyone in contact with clients will know, and this book helps 'Customer-Facing Engineers' with the challenge. Based on work with leading high-tech companies, it gives a clear

• UPC: 53649341

Rethinking Homework, 2nd Edition: Best Practices That Support Diverse Needs (Paperback)

In this updated edition, Cathy Vatterott examines the role homework has played in the culture of schooling over the years; how such factors as family life, the media, and "homework gap" issues based on shifting

• UPC: 112761496

Supporting English Learners in the Classroom : Best Practices for Distinguishing Language Acquisition from Learning Disabilities

9780807759530

• UPC: 237543699

Measuring Occupational Performance : Supporting Best Practice in Occupational Therapy

Health Related Professions

• UPC: 52702813

The Million Dollar Greeting : Today's Best Practices for Profit, Customer Retention, and a Happy Workplace

Veteran hospitality expert Dan Sachs interviews top business leaders to reveal how extraordinary customer service brings high profit, brand loyalty, and a vibrant workplace, and to share how you can implement their techniques in your

• UPC: 882419337

Best Practices: Building Your Business With Customer Based Solutions

Comprehensive and on the cutting edge*, Best Practices* will serve as an invaluable information resource.What makes the world's top companies so adept at providing stellar customer service? How do they meet the needs of every

• UPC: 10926143

Supporting the Whole Child: Reflections on Best Practices in Learning, Teaching, and Leadership - eBook

This e-book, a collection of articles from Educational Leadership and other ASCD publications explores what it means to "support the whole child." In these articles, authors ponder the various meanings of support in the classroom,

• UPC: 441625101

Your Customers Want Your Products to Be Green : Best Practices of European Sustainability Leaders

Do you ask yourself how to create successful sustainability strategies? How to develop CSR strategies that make societal impact and business sense? Do you wish to embed CSR? Attract Generation Y employees? Cooperate with NGOs?

• UPC: 53668330

The Retail Handbook (Second Edition) : Master Omnichannel Best Practice to Attract, Engage and Retain Customers in the Digital Age

Antony Welfare shares a unique view of retailing from the 1930s up to today's cutting edge best practice. With insights drawn from his wide experience of working with global retailers and consumer brands in the

• UPC: 646089366

Customer Service Intermediate Level Full Certification Kit - Complete Skills, Training, and Support Steps to the Best Customer Experience by Redefining and Improving Customer Experience - eBook

Practical, concise help for dealing with customers: The book and its accompanying eLearning course and Certification paves the way for the Best Customer Experience by Redefining and Improving Customer Experience: An Innovative Strategy by the

• UPC: 771437929

Breakthrough Customer Service : Best Practices of Leaders in Customer Support

• UPC: 193399136069
• Category: Nonfiction
• Price: 4 USD

Relationship Perspectives on Customer Support Service: Exploring Best Practice f

• UPC: 391316613932
• Category: Nonfiction
• Price: 80 USD

Breakthrough Customer Service: Best Practices of Leaders in Customer Support.

• UPC: 184086221633
• Category: Non-Fiction Books
• Price: 72 AUD