Incident Management Best Practices - April 2024

National Incident Management System: Principles and Practice

Completely updated to reflect the changes in the December 2008 release of the National Incident Management System. Developed and implemented by the United States Department of Homeland Security, the National Incident Management System (NIMS) outlines a comprehensive national approach to emergency management. It enables federal, state, and local government entities along with private sector organizations to respond to emergency incidents together in order reduce the loss of life and property and environmental harm. National Incident Management System: Principles and Practice, Second Edition tra... [Read More]

• ASIN: 0763781878
• ASIN: 0763781878
• ISBN: 0763781878
• Manufacturer: Jones & Bartlett Learning

Operational Risk Management: Best Practices in the Financial Services Industry (The Wiley Finance Series)

The Authoritative Guide to the Best Practices in Operational Risk Management Operational Risk Management offers a comprehensive guide that contains a review of the most up-to-date and effective operational risk management practices in the financial services industry. The book provides an essential overview of the current methods and best practices applied in financial companies and also contains advanced tools and techniques developed by the most mature firms in the field. The author explores the range of operational risks such as information security, fraud or reputation damage and details ho... [Read More]

• ASIN: B07LB5W9MG
• ASIN: B07LB5W9MG
• Manufacturer: Wiley

Guidance for Incident Management: According to ISO/IEC 20000 & 9001 Standards, Six Sigma and ITSM Best Practices

There are numerous books on incident management from different best practices, but none provide proper guidance on elements like implementation, improvement, and execution of operational activities. Hence, this book has been written focusing on those elements which were not covered by any best practice frameworks or by any other author. Guidance for Incident Management is a fresh book with practical knowledge on incident management (with respect to ITSM discipline). This book has been written considering the challenges faced by the incident management staff such as incident managers, major inc... [Read More]

• ASIN: 0991320549
• ASIN: 0991320549
• ISBN: 0991320549
• Manufacturer: ServiceManagers.org

Leaders Eat Last: Why Some Teams Pull Together and Others Don't

Finally in paperback: the New York Times bestseller by the acclaimed, bestselling author of Start With Why and Together is Better. Now with an expanded chapter and appendix on leading millennials, based on Simon Sinek's viral video "Millenials in the workplace" (150+ million views).Imagine a world where almost everyone wakes up inspired to go to work, feels trusted and valued during the day, then returns home feeling fulfilled. This is not a crazy, idealized notion. Today, in many successful organizations, great leaders create environments in which people naturally work together to do remarkab... [Read More]

• ASIN: 1591848016
• ASIN: 1591848016
• ISBN: 1591848016
• Brand: PORTFOLIO
• Manufacturer: Portfolio

Site Reliability Engineering: How Google Runs Production Systems

The overwhelming majority of a software system’s lifespan is spent in use, not in design or implementation. So, why does conventional wisdom insist that software engineers focus primarily on the design and development of large-scale computing systems?In this collection of essays and articles, key members of Google’s Site Reliability Team explain how and why their commitment to the entire lifecycle has enabled the company to successfully build, deploy, monitor, and maintain some of the largest software systems in the world. You’ll learn the principles and practices that enable Google engi... [Read More]

• ASIN: B01DCPXKZ6
• ASIN: B01DCPXKZ6
• Manufacturer: O'Reilly Media

FEMA U.S. Fire Administration Traffic Incident Management Systems (FA-330) - Case Studies, Equipment to Improve Highway Safety, Preincident Planning, Best Practices

In 2003, the U.S. Fire Administration (USFA) announced a goal to reduce firefighter fatalities by 25 percent within 5 years and 50 percent within 10 years. It also committed to doing research that would support that goal. The consistently high annual percentage of fatalities related to fire department response and roadway scene operations prompted the USFA to look at several aspects related to these collisions in an effort to improve responder safety.Firefighters who are killed in privately owned vehicles (POVs) during the course of their duties account for the largest percentage of vehicle-re... [Read More]

• ASIN: B008Z9JX1K
• ASIN: B008Z9JX1K
• Manufacturer: Progressive Management

The ITSM Iron Triangle - Incidents, changes and problems (Stories in transforming ITIL® best practice into operational success Book 1)

This innovative work of fiction demonstrates how ITIL® best practice can ensure the success of your IT process implementation projects. It is based on real-life, up-to-date situations and offers vital strategies to implement the most important aspects of ITIL into your business and to tailor them to your organisation's particular needs.

• ASIN: B00HEM7YRE
• ASIN: B00HEM7YRE
• Manufacturer: IT Governance Publishing

CompTIA Security+ All-in-One Exam Guide, Fifth Edition (Exam SY0-501)

Publisher's Note: Products purchased from Third Party sellers are not guaranteed by the publisher for quality, authenticity, or access to any online entitlements included with the product.This fully updated study guide covers every topic on the current version of the CompTIA Security+ examTake the latest version of the CompTIA Security+ exam with complete confidence using the detailed information contained in this highly effective self-study system. Written by a team of leading information security experts, this authoritative guide addresses the skills required for securing a network and ma... [Read More]

• ASIN: 1260019322
• ASIN: 1260019322
• ISBN: 1260019322
• Manufacturer: McGraw-Hill Education

Hacking Leadership: 10 Ways Great Leaders Inspire Learning That Teachers, Students, and Parents Love (Hack Learning Series) (Volume 5)

The best leaders lead from the middleWhen school leaders join teachers, students, and parents in a collaborative effort to improve teaching and learning, achievement soars and schools turn into vibrant communities, filled with enthusiastic members. Teaching and learning feel too much like work With constant emphasis on higher test scores and teacher accountability, it's easy for schools to become places filled with stress and despair, making teachers dread going to work and students disdain lessons and activities.It's time to bring fun back to school In Hacking Leadership, award-winn... [Read More]

• ASIN: 0986104949
• ASIN: 0986104949
• ISBN: 0986104949
• Brand: Ingramcontent
• Manufacturer: Times 10 Publications

The Practice of Network Security Monitoring: Understanding Incident Detection and Response

Network security is not simply about building impenetrable walls—determined attackers will eventually overcome traditional defenses. The most effective computer security strategies integrate network security monitoring (NSM): the collection and analysis of data to help you detect and respond to intrusions.In The Practice of Network Security Monitoring, Mandiant CSO Richard Bejtlich shows you how to use NSM to add a robust layer of protection around your networks—no prior experience required. To help you avoid costly and inflexible solutions, he teaches you how to deploy, build, and run an ... [Read More]

• ASIN: 1593275099
• ASIN: 1593275099
• ISBN: 1593275099
• Brand: Brand: No Starch Press
• Manufacturer: No Starch Press

Full Body Burden: Growing Up in the Nuclear Shadow of Rocky Flats

• ASIN: B006L7I4AE
• ASIN: B006L7I4AE
• Manufacturer: Broadway Books

Managing to Change the World: The Nonprofit Manager's Guide to Getting Results, 2nd Edition

Why getting results should be every nonprofit manager's first priority A nonprofit manager's fundamental job is to get results, sustained over time, rather than boost morale or promote staff development. This is a shift from the tenor of many management books, particularly in the nonprofit world. Managing to Change the World is designed to teach new and experienced nonprofit managers the fundamental skills of effective management, including: managing specific tasks and broader responsibilities; setting clear goals and holding people accountable to them; creating a results-oriented culture; hir... [Read More]

• ASIN: 1118137612
• ASIN: 1118137612
• ISBN: 1118137612
• Brand: Jossey-Bass
• Manufacturer: Jossey-Bass

Building Secure and Reliable Systems: SRE and Security Best Practices

Can a system ever truly be considered reliable if it isn't fundamentally secure?In two previous O'Reilly books, experts from Google showed how reliability is fundamental to service design. Site Reliability Engineering and The Site Reliability Workbook demonstrated how and why a commitment to the entire service lifecycle enables organizations to successfully build, deploy, monitor, and maintain software systems.Security is also crucial to the design and operation of scalable systems in production, as it plays an important part in product quality, performance, reliability, and availability. In a... [Read More]

• ASIN: 1492083127
• ASIN: 1492083127
• ISBN: 1492083127
• Manufacturer: O'Reilly Media

QF32: From the author of Fly!: Life Lessons from the Cockpit of QF32

• ASIN: B007KTLQ5W
• ASIN: B007KTLQ5W
• Manufacturer: Macmillan Australia

Crafting the InfoSec Playbook: Security Monitoring and Incident Response Master Plan

Any good attacker will tell you that expensive security monitoring and prevention tools aren’t enough to keep you secure. This practical book demonstrates a data-centric approach to distilling complex security monitoring, incident response, and threat analysis ideas into their most basic elements. You’ll learn how to develop your own threat intelligence and incident detection strategy, rather than depend on security tools alone.Written by members of Cisco’s Computer Security Incident Response Team, this book shows IT and information security professionals how to create an InfoSec playboo... [Read More]

• ASIN: 1491949406
• ASIN: 1491949406
• ISBN: 1491949406
• Brand: imusti
• Manufacturer: O'Reilly Media

Web Content Management : Systems, Features, and Best Practices

"Looking to select a web content management system (CMS), but confused about the promises, terminology, and buzzwords? Do you want to understand content management without having to dive into the underlying programming? This book provides

• UPC: 44979023

National Incident Management System: Principles and Practice

Developed and implemented by the United States Department of Homeland Security, the National Incident Management System (NIMS) outlines a comprehensive national approach to emergency management. It enables federal, state, and local government entities along with

• UPC: 14148651

FEMA U.S. Fire Administration Traffic Incident Management Systems (FA-330) - Case Studies, Equipment to Improve Highway Safety, Preincident Planning, Best Practices - eBook

In 2003, the U.S. Fire Administration (USFA) announced a goal to reduce firefighter fatalities by 25 percent within 5 years and 50 percent within 10 years. It also committed to doing research that would support

• UPC: 413693191

Methadone Maintenance Treatment : Best Practices in Case Management

Clients talk about working with case managers: "They stick with me through thick and thin, no matter how much I'm using. They don't give up on me." "[People need] help with lots of things: legal

• UPC: 53373317

Best Practices: Time Management - eBook

There are only twenty-four hours in a day, but you can make them count. Time Management, a comprehensive and essential resource for any manager on the run, shows you how.Learn to:Set and prioritize goals, objectives,

• UPC: 449836318

Compendium of Best Practices in Road Asset Management - eBook

The objective of road asset management is generally to optimize economic benefits by minimizing maintenance costs and road user costs. This compendium presents the best practices for the introduction and development of road asset management

• UPC: 403294041

Project Management Essentials : A Quick and Easy Guide to the Most Important Concepts and Best Practices for Managing Your Projects Right

If you're new to project management or need to refresh your knowledge, Project Management Essentials, Third Edition is the quickest and easiest way to learn how to manage projects successfully. The concepts presented are not

• UPC: 22897612

Anger Management Best Practice Handbook: Controlling Anger Before it Controls You, Anger Management Proven Techniques and Excercises - eBook

This book covers all the Methods of Anger Management for a balanced approach to managing anger, which both controls the emotion and allows the emotion to express itself in a healthy way. Some descriptions of

• UPC: 642070309

Managing Products to Deliver Solutions : 25 Best Practices for B2B Product Management

If you only read one "product management" book this year, this should be it. Instead of presenting another spin on how to turn ideas into blockbuster products, Managing Products to Deliver Solutions lets you in

• UPC: 46765148

Anger Management Best Practice Handbook: Controlling Anger Before it Controls You, Proven Techniques and Exercises for Anger Management - Second Edition - eBook

Get Rid Of Anger Fast, Don't let anger control your life and Stop hurting the ones you love. A huge revision from the First Edition, which is a bestseller, with lots of extra chapters such

• UPC: 161038829